1. Susan M. O’Connor
250 Harding St. Syracuse, NY 13208 Ph:315-491-8188 email: sumarsoko@gmail.com
Profile Dedicated and tenacious sales/customer service expert with 10 years’ experience in the
industry. A reputation for consummate professionalism and exemplary ethics. Remain
current on the latest trends in the industry, with comprehensive knowledge of insurance
products, services and best practices
Experience Licensed Assistant
State Farm Insurance (Agent Jim LeMessurier) Syracuse, NY
10/2006 – current
Presented and clearly explained insurance policy options to clients and potential clients
based on their needs and goals to close sale. Promote client retention through high-
quality service and follow through. Processed applications, payments, corrections,
endorsements and cancellations.
Agent Assistant
Graham, Newton & McMahon Inc. Syracuse, NY
10/2005-10/2006
Provide customer service to clients, gather information on potential clients for agent,
take payments
Call Center Representative
Kelly Services (Carrier Corporation) Syracuse, NY
11/2004 to 10/2005
Assist customers with product information, submit warranty papers for customer, helped
launch new warranty system
Education Associates of Applied Science
Onondaga Community College, Syracuse, NY
05/2001
Major in Business Administration
Highlights NY State P&C, L&H License, State Farm Bank Certified, Self-directed, Resourceful,
Team Player, Self-motivated, Organized, Reliable, Microsoft Office