Welcome and thanks for coming Today came out of an introductory session to web 2 that the Learning and Information teams, + reps from each of the develop teams had in June. On that day everyone who took part had some homework to do – we have spared you that! We felt that the information we all shared that day had a wider interest - hence today What we want to achieve this morning: define Customers Facebook/twitter Blogs/wikis What we are doing Not time to discuss further what else we can use web2 for…that could be another day…
We all know that web 2.0 applications have had a huge impact you can’t open a paper, listen to the radio or watch television without them being mentioned The numbers are staggering and we would be fools not to look to use them to reach existing and new customers and to develop new services Web 2 is not just for young people or geeks Information: that can be updated commented on, added to forums people can pose questions and get answers sharing reviews of anything, books, holidays etc up to date news Communication thoughts and opinions comments and suggestions sharing photos/video social networking which can mean chatting with friends, can also mean joining interest groups, family history It can also be a vital marketing tool reaching new markets, different audiences very speedy updates on events, products, services the virtual community can have a great deal of impact (Guardian article)
Web1 Access to information Most people not able to put content on the web One way communication Some social networking – forums Web2 Websites not just for passive reading Users creating content on sites they use Information gathering and social networking intertwined We all know that web 2.0 applications have had a huge impact you can’t open a paper, listen to the radio or watch television without Facebook or Twitter being mentioned…or someone telling you about their blog The numbers are staggering and we would be fools not to look to use them to reach existing and new customers and to develop new services
Why should we use Web2 Participation it invites participation, comments, reviews, discussions Everywhere at home, work, on phones, PDS, users choose when and where and how they use it Human although appears to be just technology it is about people, people speaking, sharing, communicating their thoughts, ideas, passions People become more deeply connected Creates content helps to build knowledge and is dynamic and It is user-centred and challenges the way we offer services
list some of the web2 applications, I won’t name the sites because now there are just too may of them to list
Excluding Facebook and Twitter because we are going to cover them in more detail in a moment I want to highlight a number of sites that are customers use. Some aren’t appropriate for us to create a library presence on and some might become useful in the future But I think it’s useful to show you the variety out there
Started as a way for bands and musicians to share their work You can use it to share pictures, videos etc. but it’s niche is as a music site
Listen to music, not download or copy Basic services every 20mins advert Pay £9.99 a month and you get no adverts Previews + free stuff Huge success in terms of numbers of users but is it economically sustainable?
UK based radio station & music community UK membership FREE Available in 12 languages across the world You put in your preferences and it builds a radio station around you Great for finding new bands etc.
A video sharing website. Created by three former PayPal employees in 2005. Bought out by Google in 2006 and now operated as a subsidiary of Google It can display a wide variety of user-generated video content, including film and TV clips, music videos and amateur content such as video blogging and short original videos Most of the content has been uploaded by individuals Media corporations including CBS and the BBC offer some of their material via the site, as part of the YouTube partnership program
Social networking site founded in January 2005. Audience- Teens (predominantly 16-24) was popular in the US in 2006. It was bought by AOL in March 2008. has overtaken Myspace as the most visited social networking site among UK surfers, according to web monitoring firm comScore . Bebo, Myspace, Facebook are fastest growing social networking site in terms of UK-based visitors in July this year
Share photographs, plot on a map etc. Turn them into posters, cards etc. Order copies etc Alternative picasa
When you join, you create a profile that summarizes your professional expertise and accomplishments. You can then form enduring connections by inviting trusted contacts to join LinkedIn and connect to you. Your network consists of your connections, your connections’ connections, and the people they know, linking you to a vast number of qualified professionals and experts. Through your network you can: Manage the information that’s publicly available about you as professional Find and be introduced to potential clients, service providers, and subject experts who come recommended Create and collaborate on projects, gather data, share files and solve problems Be found for business opportunities and find potential partners Gain new insights from discussions with likeminded professionals in private group settings Discover inside connections that can help you land jobs and close deals Post and distribute job listings to find the best talent for your company
A virtual world created by the users Avatars, you can travel and talk to people Has been used for online meetings or promotions The council story
Social networking A social network is “a structure which maps out the relationships between individuals.” (Lincoln, 2009, p.134) Examples of popular social networking websites include: Bebo Facebook Flickr LinkedIn MySpace Twitter YouTube Many websites have social networking components for example Amazon has options to create a profile, write reviews, and compile lists. Common uses: Install applications Listen to music Message friends Upload photos Upload videos Write a blog The creation and sharing of personal profiles is fundamental to these websites. “ Seven of the top 20 most-visited websites in the world are social-networking sites.” (Lincoln, 2009, p.135)
2. Facebook Mission: “to give people the power to share and make the world more open and connected.” An individual can create a profile and use a variety of applications and features to: Send messages using Inbox, Wall and Chat Join networks, groups and events Broadcast information using news feeds, stream and status updates Share photos, videos and links Pages Represent real organisations (profiles represent individuals) Managed by an authorised representative (official) Broadcast information (Groups are meant to foster group discussion around a particular topic area) Encourage communication and engagement (can be customised with applications) Connect with new audiences (virally through recommendations to friends) Maintain a personal/professional distinction (for administrators)
3. Twitter Twitter has been described as “the ‘marmite’ of internet applications” (Smith and Llinares, 2009, p.3) What is Twitter? “ What are you doing?” (status update known as a “tweet”) Restricted to 140-characters (micro-blogging) Connected in real-time Accessible from mobile phones Who is tweeting? Libraries 40-plus libraries and library services including Aberdeenshire Library and Information Service @onceuponashire and Edinburgh Libraries @TalesOfOneCity Librarians Steve Baker @stevejbaker Services Enquire @AskALibrarianUK Institutions The British Library @britishlibrary Publications The Bookseller @TheBookseller Publishers Facet Publishing @facetpublishing Writers Stephenie Meyer @Stephenie_Meyer Organisations Nottinghamshire County Council @NottsCC Why use Twitter? The Men Who Stare at Goats (Jonathan Ross’ Twitter book club) Sum (Stephen Fry’s tweeted recommendation) The White Queen (Philippa Gregory’s Twitter serialisation)
4. Libraries and social networking Why should libraries be interested in social networking? Connect Network with peers (“Fish where the fish are!”) Interact with community (not hierarchical) Overcome geographical and physical limitations Instant feedback Share Broadcast information (cascade) Find information (quick, easy and free medium) Timely source (follow conferences and detect trends) Increase traffic to website and online resources
is a type of website , usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in reverse-chronological order. "Blog" can also be used as a verb, meaning to maintain or add content to a blog .
Demonstration how a Wiki can be used and how it is useful. Especially for a team that works different hours and in different locations National Enquire – timetable put on then people can fill in the sessions they will cover. Pink shows that somebody wants to swap a session Staff and Library Info – Available information but also mailing lists that people can cut and paste into their contact lists Website – project documents, interesting resources people have found, post documents for others to comment on Website Development detailed project plan (Base camp) Training notes Minutes archive Really useful for sharing big documents that you wouldn’t be able to email
New way to communicate Want customers to interact with us – slow so far but it is happening Reach new audiences Spin off is that it promotes LAI we have followers all over There will be a marketing plan
We want to get a proper link to the library and archives catalogue Alison Barlow is our Web 2.0 Mistress