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Driving Efficiency with Splunk Cloud at Gatwick Airport

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Gatwick Airport, the busiest single runway airport in the world, needed to ensure a high degree of efficiency for a record-breaking 925 daily flights and 38 million annual passengers. This presentation covers how they: - Combine historical fact with "in the moment" data and events to predict success or failure, enabling the operation to prevent issues before they occur - Support other organisations (e.g., airlines and ground handlers) with dashboards to improve their performance - Moved from "how did we do?" to "how are we doing?" and are on the edge of answering "How will we do?” - Plan to expand the use of Splunk Cloud in the future: tracking travel disruption, predicting passenger flow and getting real-time feedback via social media monitoring Also, learn why a cloud solution gives Gatwick Airport the agility and scalability to achieve what they need.

Technology
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Joe Hardstaff Business Systems Architect GatwickDRIVING EFFICIENCY WITH SPLUNK CLOUD AT GATWICK AIRPORT Matt Davies Head of EMEA Marketing Splunk #Splunk
Q & A at the end Please type them into the Webex chat window We have a video from Gatwick Please make sure your computer’s sound is turned up
Turning Machine Data into Operational Intelligence INDEX ANY MACHINE DATA: ANY SOURCE, TYPE, VOLUME Online Services Web Services Servers Security GPS Location Storage Desktops Networks Packaged Applications Custom ApplicationsMessaging Telecoms Online Shopping Cart Web Clickstreams Databases Energy Meters Call Detail Records Smartphones and Devices RFID On- Premises Private Cloud Public Cloud GAIN REAL-TIME VISIBILITY Apps & Solutions Report & analyze Custom dashboards Monitor and alert Ad hoc search
Platform for Machine Data Application Delivery Security, Compliance and Fraud Business Analytics Industrial Data and Internet of Things IT Operations Mainframe Data Relational Databases MobileForwarders Syslog/TCP IoT Devices Network Wire Data Hadoop The Use Cases for Operational Intelligence
Platform for Operational Intelligence The Splunk Portfolio 900+ Apps and Add-Ons Splunk Premium Solutions Mainframe Data Relational Databases Mobile Saas IaaS Syslog TCP IoT Devices Network Wire Data Hadoop
The Four Principles of Splunk Cloud Instant Secure Reliable 100% Uptime SLA Hybrid
7 Splunk Cloud Available Worldwide
Splunk AWS & Azure apps for cloud migration Exec & IT insight with NOC dashboards Students placed at right university Network, IaaS & cloud troubleshooting Why UCAS uses Splunk for Cloud Management
Sophos Security in the cloud, UK, Splunk powers their SOC Security analytics driven SOC to protect the business Splunk Cloud delivered from within EU as SaaS Splunk for real-time reporting, alerting & investigation How Sophos Uses Splunk Cloud For An Analytics Driven SOC
Welcome to Gatwick Airport
Copyright © 2015 Splunk Inc. Joe Hardstaff Business Systems Architect, Gatwick Airport Ltd Splunk>Cloud at Gatwick Airport
12 Agenda Gatwick Airport – About Us Our Introduction to Splunk The Business Challenge Achievements to date Predict Tomorrow Conclusion Questions 1
Copyright © 2015 Splunk Inc. Gatwick Airport – About Us
14 Gatwick Airport – About Us Busiest Single Runway Airport in the World • 925 Flights per day in August 2015 • 40 Million Passengers by 2016 • 10 years ahead of UK Government predictions on passenger numbers • 52 Airlines flying to – 200 locations – in 90 countries • We fly to more destinations than any other UK airport 1 Screenshot here
15 Passenger Experience Gatwick - London’s Airport of Choice Parking Check-In Passenger Security Departure Lounge Departure Gate Arrival Gate Immigration Baggage Reclaim Customs Onward Travel 1
16 On-Time Efficiency Gatwick - London’s Airport of Choice Take-off from outstation Zoned Finals Landing Taxi to Stand Turn Taxi to Runway Takeoff 1
17 Who Do We Compete With? San Diego (2nd Busiest single runway airport) • 465 Flights per day • 19 Million Passengers 1 • 1,290 Flights per day • 73.4 Million Passengers Heathrow Airport (Busiest airport in the UK) Amsterdam Airport Schiphol (Netherlands Hub Airport) • 53 Million Passengers Frankfurt Airport (Busiest airport in Germany) • 65 Million Passengers
Copyright © 2015 Splunk Inc. Our Introduction to Splunk
19 Proof of Value Performance & Availability Used to scan boarding passes to ensure: • Right airport, terminal, day, time • Flight not cancelled or delayed Splunk provided: • Insight on performance gains • Reduction in incidents • At a glance root cause analysis 1 Screenshot here
20 Early Exploration Root Cause Analysis Used to provide automated public announcements: • Stock pre-recorded messages • Ad-Hoc text to voice messages Splunk provided: • Insight into configuration issues • Reduction in incidents • Application bugs 2 Screenshot here
21 The Dawn of Realization Compliance with SQR First attempt with business data: • How are we doing with TIP? • Where are passengers going? • Are there problems with travel? Splunk provided: • Insight into security compliance • Prepare security to look for specific items • Understand road and rail incidents & their effect • A combination of historical fact with current event 2
Copyright © 2015 Splunk Inc. The Business Challenge
23 What’s the Challenge? We needed to monitor • Radar - Zoned, Finals, Landed • Flight Information Displays • Resource on Stand • Stand Entry Guidance System • Fixed Electrical Ground Power • Steps & Air-bridge Attached • Service Vehicles Geo Tag & Fence • Baggage Reconciliation System • People Counting System • Electronic Flight Progress Strips • Airport Operational Database – Flight Status 2
24 Capacity and Flexibility Gatwick Strategy is to utilize Cloud Services • Already subscribe to Cloud Services – OKTA – SSO & Mobility Management – Casper – Situational Awareness & Noise Tracking – Amadeus – A-CDM Portal – Microsoft Azure – Messaging Services • We would need ~60 dedicated Splunk servers • Associated support and maintenance costs • Build for heaviest demand • Unable to flex up or down as required • Unable to beat the price point internally • Unable to beat 100% availability internally 2
25 Faster Delivery to Business We Needed to move Quickly • Splunk>Cloud was required ASAP • Two weeks to get data out • First live dashboard four weeks after that • SAML2 / OKTA presented • Airfield status on CEO Apple Watch from Aug • Full control of data consumed • Deliver Visualization in days not weeks • Combine Historical Fact with Current Event • Predict impact and implication 2
Copyright © 2015 Splunk Inc. How Did We Do?
27 Airfield Performance Monitor the moving parts • Radar • Stand Entry Guidance System • People Counting System • Electronic Flight Progress Strips • Airport Operational Database • Enterprise Service Bus 2
28 Airfield Dashboard At-A-Glance Performance Provides: • Achievement of target turn time • On Time Departure • Target Off Block Time accuracy • Delays incurred excluding CTOT • Delays incurred including CTOT 2
Copyright © 2015 Splunk Inc. Prediction
30 Terminal Performance Monitor the moving parts • Road, Rail & Bus services • Building Management System • Passenger Information Displays • Electronic way-finding • Manned Check-In desks in use • Common Use – Self Service kiosks • Self Service / Automated Bag Drop • Area occupancy & queue measurement • Security Gates • X-Ray throughput • Gate announcements / Call to Gate 3
31 Historical Fact / Current Event Disruption Cause & Effect – Where could Splunk>Cloud take us? • Travel Disruption: – Capture Road, Rail, Bus disruption & expected duration – Reduction in the expected passenger numbers – Check-In, Security, Airlines, Ground Handlers informed • Passenger Flow: – Capture Passenger Flow from curb to gate & back – Reduce queues, congestion & pinch points – Improve on the passenger experience • Social Media: – Capture feedback from Twitter, Facebook, Yammer – Provides real time information about Gatwick – When it’s not perfect, we can make it great again 3
32 Terminal Dashboard At-A-Glance Performance Provides: • Passenger flow monitoring • Early view of opportunities • Flag where we can do better • Highlight potential issues • Impact Analysis • Allows timely intervention 3 Screenshot here
33 In Development – Airport Stability 3
Copyright © 2015 Splunk Inc. Conclusion
35 What Now? A Shift Change in Thinking Combining Ops data in Splunk>Cloud gives agility & scalability, provides insight into airport performance How did we do? -> How are we doing? -> How will we do? Simple method to combine Historical Fact with Current Event Prediction stops a minor incident becoming a major problem 3
THANK YOU
Security Operations IT Operations Business Operations With Splunk, your enterprise data platform 37
With Splunk, your enterprise data platform SAME DATA QUESTIONS PEOPLE 38
Free Cloud Trial Free Software Download Free Enterprise Security IT Service Intelligence Sandbox Easy to Try & Get Started 1 32
Q & A
THANK YOU

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Driving Efficiency with Splunk Cloud at Gatwick Airport

  • 1. Joe Hardstaff Business Systems Architect GatwickDRIVING EFFICIENCY WITH SPLUNK CLOUD AT GATWICK AIRPORT Matt Davies Head of EMEA Marketing Splunk #Splunk
  • 2. Q & A at the end Please type them into the Webex chat window We have a video from Gatwick Please make sure your computer’s sound is turned up
  • 3. Turning Machine Data into Operational Intelligence INDEX ANY MACHINE DATA: ANY SOURCE, TYPE, VOLUME Online Services Web Services Servers Security GPS Location Storage Desktops Networks Packaged Applications Custom ApplicationsMessaging Telecoms Online Shopping Cart Web Clickstreams Databases Energy Meters Call Detail Records Smartphones and Devices RFID On- Premises Private Cloud Public Cloud GAIN REAL-TIME VISIBILITY Apps & Solutions Report & analyze Custom dashboards Monitor and alert Ad hoc search
  • 4. Platform for Machine Data Application Delivery Security, Compliance and Fraud Business Analytics Industrial Data and Internet of Things IT Operations Mainframe Data Relational Databases MobileForwarders Syslog/TCP IoT Devices Network Wire Data Hadoop The Use Cases for Operational Intelligence
  • 5. Platform for Operational Intelligence The Splunk Portfolio 900+ Apps and Add-Ons Splunk Premium Solutions Mainframe Data Relational Databases Mobile Saas IaaS Syslog TCP IoT Devices Network Wire Data Hadoop
  • 6. The Four Principles of Splunk Cloud Instant Secure Reliable 100% Uptime SLA Hybrid
  • 8. Splunk AWS & Azure apps for cloud migration Exec & IT insight with NOC dashboards Students placed at right university Network, IaaS & cloud troubleshooting Why UCAS uses Splunk for Cloud Management
  • 9. Sophos Security in the cloud, UK, Splunk powers their SOC Security analytics driven SOC to protect the business Splunk Cloud delivered from within EU as SaaS Splunk for real-time reporting, alerting & investigation How Sophos Uses Splunk Cloud For An Analytics Driven SOC
  • 11. Copyright © 2015 Splunk Inc. Joe Hardstaff Business Systems Architect, Gatwick Airport Ltd Splunk>Cloud at Gatwick Airport
  • 12. 12 Agenda Gatwick Airport – About Us Our Introduction to Splunk The Business Challenge Achievements to date Predict Tomorrow Conclusion Questions 1
  • 13. Copyright © 2015 Splunk Inc. Gatwick Airport – About Us
  • 14. 14 Gatwick Airport – About Us Busiest Single Runway Airport in the World • 925 Flights per day in August 2015 • 40 Million Passengers by 2016 • 10 years ahead of UK Government predictions on passenger numbers • 52 Airlines flying to – 200 locations – in 90 countries • We fly to more destinations than any other UK airport 1 Screenshot here
  • 15. 15 Passenger Experience Gatwick - London’s Airport of Choice Parking Check-In Passenger Security Departure Lounge Departure Gate Arrival Gate Immigration Baggage Reclaim Customs Onward Travel 1
  • 16. 16 On-Time Efficiency Gatwick - London’s Airport of Choice Take-off from outstation Zoned Finals Landing Taxi to Stand Turn Taxi to Runway Takeoff 1
  • 17. 17 Who Do We Compete With? San Diego (2nd Busiest single runway airport) • 465 Flights per day • 19 Million Passengers 1 • 1,290 Flights per day • 73.4 Million Passengers Heathrow Airport (Busiest airport in the UK) Amsterdam Airport Schiphol (Netherlands Hub Airport) • 53 Million Passengers Frankfurt Airport (Busiest airport in Germany) • 65 Million Passengers
  • 18. Copyright © 2015 Splunk Inc. Our Introduction to Splunk
  • 19. 19 Proof of Value Performance & Availability Used to scan boarding passes to ensure: • Right airport, terminal, day, time • Flight not cancelled or delayed Splunk provided: • Insight on performance gains • Reduction in incidents • At a glance root cause analysis 1 Screenshot here
  • 20. 20 Early Exploration Root Cause Analysis Used to provide automated public announcements: • Stock pre-recorded messages • Ad-Hoc text to voice messages Splunk provided: • Insight into configuration issues • Reduction in incidents • Application bugs 2 Screenshot here
  • 21. 21 The Dawn of Realization Compliance with SQR First attempt with business data: • How are we doing with TIP? • Where are passengers going? • Are there problems with travel? Splunk provided: • Insight into security compliance • Prepare security to look for specific items • Understand road and rail incidents & their effect • A combination of historical fact with current event 2
  • 22. Copyright © 2015 Splunk Inc. The Business Challenge
  • 23. 23 What’s the Challenge? We needed to monitor • Radar - Zoned, Finals, Landed • Flight Information Displays • Resource on Stand • Stand Entry Guidance System • Fixed Electrical Ground Power • Steps & Air-bridge Attached • Service Vehicles Geo Tag & Fence • Baggage Reconciliation System • People Counting System • Electronic Flight Progress Strips • Airport Operational Database – Flight Status 2
  • 24. 24 Capacity and Flexibility Gatwick Strategy is to utilize Cloud Services • Already subscribe to Cloud Services – OKTA – SSO & Mobility Management – Casper – Situational Awareness & Noise Tracking – Amadeus – A-CDM Portal – Microsoft Azure – Messaging Services • We would need ~60 dedicated Splunk servers • Associated support and maintenance costs • Build for heaviest demand • Unable to flex up or down as required • Unable to beat the price point internally • Unable to beat 100% availability internally 2
  • 25. 25 Faster Delivery to Business We Needed to move Quickly • Splunk>Cloud was required ASAP • Two weeks to get data out • First live dashboard four weeks after that • SAML2 / OKTA presented • Airfield status on CEO Apple Watch from Aug • Full control of data consumed • Deliver Visualization in days not weeks • Combine Historical Fact with Current Event • Predict impact and implication 2
  • 26. Copyright © 2015 Splunk Inc. How Did We Do?
  • 27. 27 Airfield Performance Monitor the moving parts • Radar • Stand Entry Guidance System • People Counting System • Electronic Flight Progress Strips • Airport Operational Database • Enterprise Service Bus 2
  • 28. 28 Airfield Dashboard At-A-Glance Performance Provides: • Achievement of target turn time • On Time Departure • Target Off Block Time accuracy • Delays incurred excluding CTOT • Delays incurred including CTOT 2
  • 29. Copyright © 2015 Splunk Inc. Prediction
  • 30. 30 Terminal Performance Monitor the moving parts • Road, Rail & Bus services • Building Management System • Passenger Information Displays • Electronic way-finding • Manned Check-In desks in use • Common Use – Self Service kiosks • Self Service / Automated Bag Drop • Area occupancy & queue measurement • Security Gates • X-Ray throughput • Gate announcements / Call to Gate 3
  • 31. 31 Historical Fact / Current Event Disruption Cause & Effect – Where could Splunk>Cloud take us? • Travel Disruption: – Capture Road, Rail, Bus disruption & expected duration – Reduction in the expected passenger numbers – Check-In, Security, Airlines, Ground Handlers informed • Passenger Flow: – Capture Passenger Flow from curb to gate & back – Reduce queues, congestion & pinch points – Improve on the passenger experience • Social Media: – Capture feedback from Twitter, Facebook, Yammer – Provides real time information about Gatwick – When it’s not perfect, we can make it great again 3
  • 32. 32 Terminal Dashboard At-A-Glance Performance Provides: • Passenger flow monitoring • Early view of opportunities • Flag where we can do better • Highlight potential issues • Impact Analysis • Allows timely intervention 3 Screenshot here
  • 33. 33 In Development – Airport Stability 3
  • 34. Copyright © 2015 Splunk Inc. Conclusion
  • 35. 35 What Now? A Shift Change in Thinking Combining Ops data in Splunk>Cloud gives agility & scalability, provides insight into airport performance How did we do? -> How are we doing? -> How will we do? Simple method to combine Historical Fact with Current Event Prediction stops a minor incident becoming a major problem 3
  • 38. With Splunk, your enterprise data platform SAME DATA QUESTIONS PEOPLE 38
  • 39. Free Cloud Trial Free Software Download Free Enterprise Security IT Service Intelligence Sandbox Easy to Try & Get Started 1 32
  • 40. Q & A