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New IT Survey: Australia

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A look at the evolving role of IT, its drivers, needed skillsets, …

A look at the evolving role of IT, its drivers, needed skillsets,
and how IT pros view their roles within this “new IT” environment

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  • BY BUSINESS SIZE (qualitative):Small Business (25-249 FTEs): Just over half do not use compliance. Same top 2 as “overall results” (followed by cloud computing) have been managed by IT the longest.Mid-size Business (250-999 FTEs): Almost half do not use Bring Your Own ___ (BYOx). Same top 2 as “overall results” have been managed by IT the longest. Same 2 as “overall” results managed by internal department other than IT.Enterprise (1K+ FTEs): Same 3 as “overall results” have been managed by IT the longest. Same 2 as “overall” results managed by internal department other than IT. Almost one-fifth use a managed service provider (MSP) for cloud computing.
  • Note: While cloud/SaaS sits within the overall top 3 of both “skills that will become automated in next 3-5 years” and “skills that will be in higher demand within next 3-5 years”, this is not necessarily contradictory results. Less than half of respondents indicated that cloud/SaaS will become automated, while more than half indicate the skill will be in higher demand. Ultimately, it seems to show that IT pros are split 50/50 as to whether the skillset will be needed moving forward.
  • Additional Open-Ended Responses (categorized – OVERALL, SB, MB, E):Bring Your Own ___ (BYOx) 2%, 7%, 0%, 0%Other (not categorized elsewhere) 12%, 14%, 12%, 11%Cannot yet define the term/do not yet know 3%, 4%, 4%, 2%Gibberish response 3%, 4%, 4%, 2%Additional Noteworthy Open-Ended Responses (OVERALL):Accessing info from any device, anywhere, anytime: “distributed and decentralised technology services focused on ‘information on time’ and response to market demand”, “seamless IT distributed, connected 24x7”, “cloud based for anywhere and anytime access and provisioning to be at an absolute minimum …”, “IT that allows for access to information and software from any corner of the globe”, “… business information automatically … to end users”, “… anywhere, any time and any device …”, “everyone, always on, cloud-based, self-service, self-managed”Adopting cloud/SaaS + mobility: “virtual and mobile”, “cloud, mobility, big data”, “the infrastructure based on cloud computing and big data and mobility”Increased agility/adaptability to innovation: “rapid adaptation to change”, “always available commodity, provisioned on demand …”, “agile framework for managing evolving business ICT needs in a sustainable and controlled fashion”, “agile IT”, “dynamic, elastic”“Other” (not categorized elsewhere): “integrator of layers 1-5 covering storage and compute, access, forwarding, and security”, “evolving and non-original IT that has come to market with little historical use in a business environment”
  • Transcript

    • 1. IT Pros Survey: Australia A look at the evolving role of IT, its drivers, needed skillsets, and how IT pros view their roles within this “new IT” environment Conducted by C White Consulting November 2013 1
    • 2. Study Overview: areas of discussion » What are the top emerging technologies impacting/evolving the role of IT? » How much has increased infrastructure complexity changed an IT pro’s roles/responsibilities within the past 3-5 years, and how will it change the role into the next 3-5 years? » Are IT pros both prepared and empowered to provide a higher level of business value given these identified emerging technologies and their definition of the “new IT”? For the purposes of this study, “infrastructure complexity” is defined as the continuously growing, increasingly complicated nature of the infrastructure due to new technologies (such as SDN, virtualisation, etc.) as well as the ever-increasing responsibilities placed on IT professionals from an IT operations perspective (by supporting new service offerings such as cloud, mobility, etc.) and business operations perspective (such as compliance) 2
    • 3. Demographics: breakdown of survey respondents Company Size (number of employees) 5% 6% 25% 15% 9% 18% 16% 25-49 FTEs 50-99 FTEs 100-249 FTEs 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 1500-4999 FTEs 5000+ FTEs IT Pro’s Role 9% 13% 7% Practitioner 39% Manager Director 10% IT Consultant 29% Other IT-related 109 IT practitioners, managers and directors in Australia from small, mid-size and enterprise companies participated in a November 2013 online survey 3
    • 4. Top Emerging Technologies Evolving the Role of IT Pro 4
    • 5. Top Emerging Technologies Evolving the Role of IT Technology Advancement with Most Significant Business Impact in Last 3-5 Years 0% 10% 20% 30% Compute virtualisation (server or desktop) 29% Cloud computing 14% 19% 21% Mobility 12% Self-service automation Data analytics SDN/virtual networks Other 34% 32% 37% 50% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus 29% Enterprise 7% 7% 7% 7% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) Compliance 22% 25% 25% 40% 0% 5% 7% 7% 4% 4% 2% 0% 4% 4% 3% 4% 0% 11% 7% 7% 2% 0% 0% 4% Over one-third of all IT pros surveyed indicate that compute virtualisation (server or desktop) is the technology advancement that had the most significant impact on their business within the last 3-5 years, followed by cloud computing and mobility. By business size (qualitatively), mid-size business IT pros indicate that mobility (rather than cloud computing) follows compute virtualisation. Which technological advancement had the most significant impact on your company within the last 3-5 years? [choose only one, provided “other” fill in blank option as well] 5
    • 6. Top Emerging Technologies Evolving the Role of IT Emerging Technology That Is Most Disruptive to Business 0% 10% 20% 29% Mobility 20% 17% 15% 14% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) Data analytics Compliance Compute virtualisation (server or desktop) Self-service automation SDN/virtual networks Other 7% 7% 0% 40% 25% 7% Cloud computing 30% 11% 12% 24% 29% 27% 25% 38% 50% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 18% 11% 18% 5% 0% 4% 7% 4% 4% 4% 4% 3% 7% 0% 2% 1% 4% 0% 0% One-fourth of all IT pros surveyed indicate that cloud computing is the emerging technology that is most disruptive to business (in terms of having the most significant impact on business operations as well as IT time/energy spent). Mobility, Bring Your Own ___ (BYOx) such as device (BYOD) or application (BYOA), data analytics, and compliance round out the top 5 overall. By business size (qualitatively), cloud computing is not in top 3 for small business IT pros, and compliance moves to #3 on the enterprise IT pro list. Which of the following emerging technologies is the most disruptive to your business (in terms of having the most significant impact on business operations as well as IT time/energy spent)? [choose only one, provided “other” fill in 6 blank option as well]
    • 7. Top Emerging Technologies Evolving the Role of IT Technology Investment Needed Today to Remain Competitive in Next 3-5 Years 0% 10% 20% 30% 29% Cloud computing Mobility 8% 11% 16% 22% 16% 12% 15% Data analytics 21% 40% 34% 35% 36% 50% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 10% Compute virtualisation (server or desktop) 7% 9% Self-service automation 8% 7% 8% 9% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) SDN/virtual networks 0% 6% 8% 15% 14% 6% 7% 8% 4% Compliance 4% 4% 4% 4% Other 2% 0% 4% 2% Just over one-third of all IT pros surveyed indicate that cloud computing is the most important technology for their business to invest in today in order to remain competitive for the next 3-5 years. Another 16% of all IT pros surveyed indicate either mobility or data analytics (respectively) is that technology. By business size (qualitatively), mid-size business IT pros feel more strongly about compute virtualisation (server or desktop) than mobility and data analytics as far as the most important technology for their business to invest in today to remain competitive. In order to remain competitive for the NEXT 3-5 years, what is the most important technology, IT service, or business operation for your company to invest in today? [choose only one, provided “other” fill in blank option as well] 7
    • 8. Infrastructure Complexity & Its Impact on IT Pros 8
    • 9. Infrastructure Complexity & Its Impact on IT Pros Impact of Infrastructure Complexity on IT Role in Last 3-5 Years (Overall) 1% 11% 0% 46% 43% It has greatly affected my role/responsibilities 10% 47% 42% Small Business IT Pros It has somewhat affected my role/responsibilities It has not affected my role/responsibilities Do not know Mid-Size Business IT Pros 4% 0% 39% 57% Enterprise IT Pros 12% 2% 35% 51% Nearly 90% of IT professionals said infrastructure complexity has either somewhat affected or greatly affected their role/responsibilities within the last 3-5 years. By business size (qualitatively), mid-size business IT pros feel slightly less affected than their mid-size and enterprise IT pro constituents. And more enterprise IT pros feel that infrastructure complexity has “greatly affected” their role/responsibilities compared with their small business and mid-size business IT pro counterparts. Based on the definition of “infrastructure complexity” above, how much has increased infrastructure complexity changed your IT role/responsibilities within the last 3-5 years? [choose only one] 9
    • 10. Infrastructure Complexity & Its Impact on IT Pros Length of Time Technologies Have Been Managed by IT 0% Compute virtualisation (server or desktop) Mobility Compliance 10% 20% 30% 28% 17% SDN/virtual networks 17% 10% Data analytics Self-service automation 4% IT has managed <1yr Managed in dept other than IT Managed by MSP 27% Do not use 31% 11% 21% 19% 6% 39% 9% 2% 100% 30% 15% 14% 3% 5% 3% 90% IT has managed 1-3yrs 29% 21% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 80% IT has managed >3yrs 12% 11% 2% 70% 46% 6% 6% 26% Cloud computing 60% 54% 28% 14% 3% 50% 28% 6% 1% 6% 5% 1% 40% 21% 21% 20% 27% 19% 18% 17% 6% 36% Over half (51%) of all IT departments surveyed are currently managing ALL listed technologies. Compute virtualisation and mobility have been managed by IT the longest, with at least 46% of IT departments having managed each technology for over 3 years. One-fifth of IT departments have managed data analytics, cloud computing, and self-service automation for less than one year. Compliance and data analytics are each managed by an internal department other than IT within 10% of all companies surveyed. IT professionals are increasingly asked to take on additional responsibilities as new technologies, IT service offerings, and business operations requirements emerge. As a result of this increased infrastructure complexity, which statement below best applies to each of the following technologies? [choose 10 one response per row, provided “other” fill in the blank option as well]
    • 11. Infrastructure Complexity & Its Impact on IT Pros IT Skills Becoming Automated within Next 3-5 Years 0% 10% 20% 30% 40% Server management Cloud or SaaS Mobile apps/device management 8% Database administration 12% 80% 90% 100% #1 #2 Overall Small Bus Mid-Size Bus Enterprise 35% 32% 24% 17% 18% 15%18% 17% 12%14% 20% Business analytics Information security Other 20% 20% 19% 18% 70% 35% 24% 24% 14% Network engineering Project management 28% 27% 18% Data center Programming/Development 60% 50% 54% 50% 58% 48% 42% 46% 51% 47% 39% 54% 47% 42% 36% 46% 44% Virtualisation Technical support 50% 6% 0% 4% 9% 4% 0% 4% 5% 0% 4% 4% 5% Over half of all IT pros surveyed indicate that both virtualisation and server management are the top IT skillsets that will become automated within the next 3-5 years, followed by cloud/SaaS. Over 94% of IT pros agree that neither programming/dev nor project management will become automated within that same time period. By business size (qualitatively), only mid-size business IT pros deviate from the overall top 3 as cloud/SaaS moves ahead of virtualisation, and mobile apps/device management replaces server management as more likely to become automated within the next 3-5 years. Which IT skills will become automated within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 11
    • 12. Infrastructure Complexity & Its Impact on IT Pros IT Skills in Higher Demand within Next 3-5 Years 0% 10% 20% 30% 40% 50% 60% 61% Cloud or SaaS Information security Mobile apps/device management 46% 46% 27% Virtualization Project management 21% 23% Data center 20% 15% 16% 18% 18% 23% 16% 16% 15% 16% 18% 12% 16% Programming/Development Network engineering Technical support 4% Database administration Other 57% 58% 39% 0% 7% 7% 36% 39% 35% 44% 29% 34% 42% 33% 28% 35% 67% 67% 62% 64% 65% 54% Business analytics Server management 70% 55% 65% 80% 73% 90% 100% #1 #2 Overall Small Bus Mid-Size Bus Enterprise 32% 29% 11% 0% 3% 0% 5% Three-fourths of all IT pros surveyed indicate that cloud/SaaS is the top IT skillset that will be in higher demand within the next 3-5 years, followed by information security and business analytics. At least 84% of IT pros agree that technical support, database administration, and server management will not be in any higher demand over the next 3-5 years. By business size (qualitatively), small business IT pros consider a mobile apps/device management skillset to be in higher demand than business analytics within the next 3-5 years. Which IT skills will be in higher demand within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 12
    • 13. Infrastructure Complexity & Its Impact on IT Pros IT Role Needing to Adapt The Most within Next 3-5 Years 0% 10% 20% 24% Applications 15% Systems Data center 4% Privacy Database administration Firewall Repair Other 50% 18% 21% 20% 40% #2 20% 11% 10% 8% 60% 57% 70% 80% 90% 100% #1 Overall Small Bus 11% 4% Network 40% 41% Information security Server 30% Mid-Size Bus Enterprise 15% 6% 4% 8% 7% 5% 11% 4% 2% 5% 0% 4% 7% 2% 0% 4% 2% 1% 0% 4% 0% 1% 0% 0% 2% 1% 0% 4% 0% Over 40% of all IT pros surveyed indicate that information security is the IT role that will need to adapt the most to evolving technology within the next 3-5 years. By business size (qualitatively), 57% of small business IT pros agree, while one-fourth of mid-size IT pros feel the same. A distant second overall is the applications role, where 18% of all IT pros feel this role will need to adapt the most to evolving technology. Which IT role will need to adapt the most to evolving technology within the next 3-5 years? [choose only one, provided “other” fill in blank option as well] 13
    • 14. IT Pro Preparation & Empowerment for the “New IT” Environment 14
    • 15. IT Pro Preparation & Empowerment for the “New IT” IT Pro Confidence in Providing Guidance for Strategic Business Decisions (Overall) 4% 0% Small Business IT Pros 7% 0% 39% 54% I am completely confident Mid-Size Business IT Pros 4% 0% 44% 52% I am somewhat confident 36% I am not confident at all Do not know 61% Enterprise IT Pros 2% 0% 47% 51% While 96% of all IT pros are some degree of confident that they could provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies, just over half are completely confident in that same endeavor. By business size (qualitatively), mid-size business IT pros appear to have higher levels of confidence compared to their counterparts. With emerging technologies creating greater infrastructure complexity, the role of the IT professional has become even more sophisticated. How confident are you that you could provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) 15 for a new IT idea/project within your area of responsibility)? [choose only one]
    • 16. IT Pro Preparation & Empowerment for the “New IT” Opportunity for IT Pro to Provide Guidance for Strategic Business Decisions (Overall) Small Business IT Pros 18% 4% 1% 18% 61% 14% All the Time Mid-Size Business IT Pros 29% 15% 0% Occassionally 35% 50% Rarely 56% Never Enterprise IT Pros 0% 11% 32% 57% Almost every IT pro (99%) is given the opportunity to provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies; however, the majority (70%) only have the opportunity to do so “occasionally” or “rarely”. How often are you given the opportunity to provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) for a new IT idea/project within your area of responsibility)? [choose only one] 16
    • 17. IT Pro Preparation & Empowerment for the “New IT” Additional Skills Needed by IT Pros in order to Feel More Empowered 0% 10% 20% 30% 40% 50% 60% 70% 46% 61% I would need more training in my area(s) of responsibility #1 38% 43% 90% 100% Overall Small Bus Mid-Size Bus 44% #2 32% I would need a better understanding of the business 80% Enterprise 54% 45% 26% 32% I do not need anything else - I am confident I could do so today 27% 23% 10% I would need something else 0% Sampling of Noteworthy Open-Ended Responses for “Need Something Else” 15% Earlier Engagement in Business Planning Process: “… better understanding of how these [internal/external industry] forces influence 13% business strategies”, “a better understanding of the business legal requirements (ie regulatory or compliance issues)”, “research facts and industry benchmarks to base the recommendations [on]” Greater Management Support: “management actually tells us what to do rather than seeks any advice”, “would need change of reporting relationships and less complexity of organisational structure” Just under half of all IT pros surveyed indicate that they would need more training in their area(s) of responsibility in order to feel more empowered to provide the guidance and expertise necessary to help their business make informed, strategic decisions regarding emerging technologies. And nearly as many would need a better understanding of the business, while 26% feel they need nothing else. As business size increases, the percentage of IT pros not needing anything else decreases. And for every small business IT pro that needs a better understanding of the business, two small business IT pros need more training. What else would you need to feel empowered within your organization to provide the guidance and expertise necessary to help your business make informed, strategic decisions regarding emerging technologies? [choose all 17 that apply, provided “other” fill in blank option as well]
    • 18. IT Pro Preparation & Empowerment for the “New IT” How IT Pros Define the “New IT” Environment 0% Broader partnership/better relationship with business 10% Accessing info from any device, anywhere, anytime Adopting cloud/SaaS + mobility Increased agility/adaptability to innovation Term means nothing/buzzword Never heard of term 30% 40% 22% 0% 27% 11% Adopting cloud/SaaS + virtual networks/SDN End user-driven, self-service automation 20% 5% 15% 16% 16% 36% 50% 60% 70% #1 #2 8% 11% 12% 8% 14% 8% 5% 7% 4% 4% 11% 7% 14% 0% 7% 6% 11% 0% 7% 6% 7% 4% 5% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise Sampling of Noteworthy Open-Ended Responses for Top 3 Broader partnership/better relationship with business: “… involve[s] understanding ROI, TCO, business drivers, etc. – much more business focused in order to deliver overall value to a company”, “IT can no longer separate itself from the business – it needs to be embedded within the business discussions and act as part of the business …”, “completely business defined”, “helping the business rather than managing the infrastructure and software”, “business-driven IT”, “IT as an enabler of business capabilities and processes”, “business defined, funded and managed IT outside of the traditional IT department”, “business requirements defining IT requirements and not vice versa”, “business partners”, “embedded with other business units and not as a separate discipline” Adopting cloud/SaaS + virtual networks/SDN: “… a mixture of cloud-based and locally hosted services, virtual”, “IT as a service”, “evolution of IT into cloud”, “everything as a service” Over one-fifth of all IT pros define the “New IT” environment as a broader partnership/better relationship with business, while another 15% consider “New IT” as adopting cloud/SaaS AND virtual networks/SDN. The “New IT” is a concept that is increasingly being discussed within the IT industry, yet no standardized definition exists today. How would you 18 define the “new IT”? [fill in blank] End user-driver, self-service automation: “commoditisation”, “automated, orchestrated, elastic, self-service”, “a mish-mash of highly intelligent and eager to self-serve users with a more cloud-based service”, “user-controlled environment rather than IT department-dictated”, “selfservice and automated systems utilizing the different aspects of virtualisation, cloud technology, software defined networks”, “a self-managing service which is able to provide the capacity to cater for dynamic changes in business activities by capacity on demand”

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