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New IT Survey: North America

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New IT Survey: North America

  1. 1. New IT Survey: North America A look at the evolving role of IT, its drivers, needed skillsets, and how IT pros view their roles within this “new IT” environment Conducted by C White Consulting November 2013 1
  2. 2. Study Overview: areas of discussion » What are the top emerging technologies impacting/evolving the role of IT? » How much has increased infrastructure complexity changed an IT pro’s roles/responsibilities within the past 3-5 years, and how will it change the role into the next 3-5 years? » Are IT pros both prepared and empowered to provide a higher level of business value given these identified emerging technologies and their definition of the “new IT”? For the purposes of this study, “infrastructure complexity” is defined as the continuously growing, increasingly complicated nature of the infrastructure due to new technologies (such as SDN, virtualization, etc.) as well as the ever-increasing responsibilities placed on IT professionals from an IT operations perspective (by supporting new service offerings such as cloud, mobility, etc.) and business operations perspective (such as compliance) 2
  3. 3. Demographics: breakdown of survey respondents Company Size (number of employees) 50-99 FTEs 8% 30% 100-249 FTEs 15% 10% 16% 7% 14% IT Pro’s Role 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 3% 4% Practitioner 1500-4999 FTEs 5000+ FTEs 17% Manager 49% Director IT Consultant 27% Other IT-related Public/Private Sector Split 3% 47% Public Sector 51% Private Sector It's Complicated 298 IT practitioners, managers and directors in the U.S. and Canada from public- and private-sector small, mid-size and enterprise companies participated in a November 2013 online survey 3
  4. 4. Top Emerging Technologies Evolving the Role of IT Pro 4
  5. 5. Top Emerging Technologies Evolving the Role of IT Technology Advancement with Most Significant Business Impact in Last 3-5 Years 0% 10% 20% 21% 23% 19% 21% 18% 15% 14% Cloud computing 4% Compliance #1 #2 29% 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 8% 8% 9% 6% 4% 4% 7% Data analytics Other 50% 11% 14% 10% 11% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) SDN/virtual networks 39% 24% Mobility 40% 26% 19% Compute virtualization (server or desktop) Self-service automation 30% 0% 4% 3% 6% 4% 3% 1% 5% 2% 4% 0% 2% One-fourth of all IT pros surveyed indicate that compute virtualization (server or desktop) is the technology advancement that had the most significant impact on their business within the last 3-5 years, followed closely by mobility and cloud computing. By business size, only small business IT pros deviated from the overall results, indicating that cloud computing, followed by mobility and then compute virtualization had the most significant business impact in the last 3-5 years. Which technological advancement had the most significant impact on your company within the last 3-5 years? [choose only one, provided “other” fill in blank option as well] 5
  6. 6. Top Emerging Technologies Evolving the Role of IT Emerging Technology That Is Most Disruptive to Business 0% 10% 20% 30% 23% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 19% 18% Mobility 19% 15% 18% Cloud computing 8% 28% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus 15% 13% 19% Enterprise 11% 9% 11% 13% Compute virtualization (server or desktop) Self-service automation 38% 50% 13% 10% 10% 16% Compliance Data analytics 40% 8% 6% 8% 9% 6% 7% 7% 6% SDN/virtual networks 3% 4% 1% 3% Other 1% 4% 1% 0% Nearly one-fourth of all IT pros surveyed indicate that Bring Your Own ___ (BYOx) – such as device (BYOD) or application (BYOA) – is the emerging technology that is most disruptive to business (in terms of having the most significant impact on business operations as well as IT time/energy spent). Mobility, cloud computing, compliance and compute virtualization (server or desktop) round out the top 5 overall. By business size, mobility edges out BYOx for the most disruptive emerging technology of small business IT pros, and cloud computing edges out both BYOx and mobility for that of enterprise IT pros. Which of the following emerging technologies is the most disruptive to your business (in terms of having the most significant impact on business operations as well as IT time/energy spent)? [choose only one, provided “other” fill in 6 blank option as well]
  7. 7. Top Emerging Technologies Evolving the Role of IT Technology Investment Needed Today to Remain Competitive in Next 3-5 Years 0% 10% 20% 15% Cloud computing 20% 22% 19% 20% 14% 19% 14% 13% Compute virtualization (server or desktop) 50% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 10% 10% 13% 9% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 9% 9% 10% 9% Self-service automation Other 26% 40% 13% 15% 8% 14% Data analytics SDN/virtual networks 22% 23% Mobility Compliance 30% 4% 3% 4% 5% 4% 4% 3% 4% 2% 3% 3% 2% Almost one-fourth of all IT pros surveyed indicate that cloud computing is the most important technology for their business to invest in today in order to remain competitive for the next 3-5 years. Another one-fifth of all IT pros surveyed indicate mobility is that technology. By business size, only small business IT pros deviate from the overall results, as mobility followed by compute virtualization (server or desktop) are small business IT pros’ top two investment needs today in order to remain competitive in the future. In order to remain competitive for the NEXT 3-5 years, what is the most important technology, IT service, or business operation for your company to invest in today? [choose only one, provided “other” fill in blank option as well] 7
  8. 8. Infrastructure Complexity & Its Impact on IT Pros 8
  9. 9. Infrastructure Complexity & Its Impact on IT Pros Impact of Infrastructure Complexity on IT Role in Last 3-5 Years (Overall) Small Business IT Pros 4% 39% 1% 56% 4% It has greatly affected my role/responsibilities 42% 52% 1% Mid-Size Business IT Pros 7% 0% It has somewhat affected my role/responsibilities 39% It has not affected my role/responsibilities 54% Do not know Enterprise IT Pros 3% 1% 45% 50% Over 94% of IT professionals said infrastructure complexity has either somewhat affected or greatly affected their role/responsibilities within the last 3-5 years. By business size, slightly more enterprise IT pros feel that infrastructure complexity has “greatly affected” their role/responsibilities compared with their small business and mid-size IT pro counterparts. Based on the definition of “infrastructure complexity” above, how much has increased infrastructure complexity changed your IT role/responsibilities within the last 3-5 years? [choose only one] 9
  10. 10. Infrastructure Complexity & Its Impact on IT Pros Length of Time Technologies Have Been Managed by IT 0% Compute virtualization (server or desktop) Mobility Compliance Data analytics 10% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 60% 70% 80% 90% 100% 49% 43% 32% IT has managed >3yrs 6% 32% 19% 12% 11% IT has managed 1-3yrs 24% IT has managed <1yr 22% 20% 18% 13% 2% Managed in dept other than IT 26% 5% 4% 13% 19% 22% Managed by MSP 37% 18% 21% 2% 1% Do not use 34% 24% 7% 8% 16% 17% 5% 28% 24% 13% 1% 50% 29% 13% Cloud computing Self-service automation 40% 8% 1% SDN/virtual networks 30% 8% 3% 3% 3% 3% 20% 17% 25% 40% Over half (54%) of all IT departments surveyed are currently managing ALL listed technologies. Compute virtualization, mobility and compliance have been managed by IT the longest, with at least one-third of IT departments having managed each technology for over 3 years. One-fifth of IT departments have managed Bring Your Own ___ (BYOx) and data analytics for less than one year. Compliance and data analytics are each managed by an internal department other than IT within just over 10% of all companies surveyed. IT professionals are increasingly asked to take on additional responsibilities as new technologies, IT service offerings, and business operations requirements emerge. As a result of this increased infrastructure complexity, which statement below best applies to each of the following technologies? [choose 10 one response per row, provided “other” fill in the blank option as well]
  11. 11. Infrastructure Complexity & Its Impact on IT Pros IT Skills Becoming Automated within Next 3-5 Years 0% 10% 20% 30% Server management Virtualization 27% Cloud or SaaS 24% Mobile apps/device management Business analytics Technical support Data center Database administration Information security Network engineering Project management Programming/Development Other 40% 50% 42% 38% 42% 43% 41% 34% 36% 45% 36% 39% 39% 32% 33% 35% 24% 28% 25% 22% 15% 22% 24% 22% 15% 19% 25% 20% 21% 17% 20% 13% 17% 11% 21% 13% 10% 6% 17% 9% 10% 6% 11% 9% 10% 1% 12% 4% 3% 7% 4% 60% 70% 80% 90% 100% #1 #2 Overall Small Bus Mid-Size Bus Enterprise 19% Just over 40% of all IT pros surveyed indicate that both server management and virtualization are the top IT skillsets that will become automated within the next 3-5 years, followed by cloud/SaaS. Over 91% of IT pros agree that neither programming/dev nor project management will become automated within that same time period. By business size, only small business IT pros deviate from the overall top 3 (though the order of the top 3 varies for both mid-size and enterprise) as business analytics moves ahead of cloud/SaaS as slightly more likely to become automated within the next 3-5 years for small business IT pros. Which IT skills will become automated within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 11
  12. 12. Infrastructure Complexity & Its Impact on IT Pros IT Skills in Higher Demand within Next 3-5 Years 0% 10% 20% 30% 40% 45% Information security Cloud or SaaS Virtualization Mobile apps/device management 31% 21% Business analytics 15% 15% Project management 51% 52% 56% 51% 49% 49% 54% 43% 46% 49% 39% 37% 36% 40% 36% 44% 38% 70% 80% 90% 100% #1 #2 Overall Small Bus Mid-Size Bus Enterprise 21% 22% 22% Technical support Programming/Development 60% 27% 25% 32% 25% 26% 26% 30% 24% 27% 28% 20% Network engineering 16% 15% 15% 19% 16% 15% 13% 17% 15% 9% 17% 16% Database administration Server management Data center Other 50% 0% 0% 0% 1% Slightly over 50% of all IT pros surveyed indicate that information security and cloud/SaaS are the top IT skillsets that will be in higher demand within the next 3-5 years, followed by virtualization. Nearly 85% of IT pros agree that data center, server management, and database administration will not be in any higher demand over the next 3-5 years. By business size, enterprise IT pros also include mobile apps/device management in the top IT skills that will be in higher demand within the next 3-5 years. Which IT skills will be in higher demand within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 12
  13. 13. Infrastructure Complexity & Its Impact on IT Pros IT Role Needing to Adapt The Most within Next 3-5 Years 0% 10% 20% 7% 8% Network 4% 6% 6% Applications Server Systems Database administration Repair Other 2% 1% 11% 50% 38% 37% Data center Privacy 40% 31% Information security Firewall 30% #2 13% 9% 10% 11% 9% 48% 60% 70% 80% 90% 100% #1 Overall Small Bus Mid-Size Bus Enterprise 13% 9% 10% 8% 9% 8% 13% 6% 6% 4% 6% 8% 4% 7% 4% 3% 6% 3% 3% 2% 4% 1% 1% 1% 3% 0% 1% Nearly 40% of all IT pros surveyed indicate that information security is the IT role that will need to adapt the most to evolving technology within the next 3-5 years. By business size, almost half of mid-size IT pros agree, while onethird of small business and enterprise IT pros feel the same. A distant second overall is the data center role, where 11% of all IT pros feel this role will need to adapt the most to evolving technology. By business size, small business IT pros indicate the systems role as second behind information security, while enterprise IT pros include the applications role along with data center in the second spot. Which IT role will need to adapt the most to evolving technology within the next 3-5 years? [choose only one, provided “other” fill in blank option as well] 13
  14. 14. IT Pro Preparation & Empowerment for the “New IT” Environment 14
  15. 15. IT Pro Preparation & Empowerment for the “New IT” IT Pro Confidence in Providing Guidance for Strategic Business Decisions (Overall) 3% 1% Small Business IT Pros 1% 4% 29% 66% I am completely confident 32% Mid-Size Business IT Pros 6% 0% I am somewhat confident 32% I am not confident at all 63% Do not know 63% Enterprise IT Pros 2% 2% 34% 62% While 95% of all IT pros are some degree of confident that they could provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies, only one-third are completely confident in that same endeavor (regardless of business size). With emerging technologies creating greater infrastructure complexity, the role of the IT professional has become even more sophisticated. How confident are you that you could provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) 15 for a new IT idea/project within your area of responsibility)? [choose only one]
  16. 16. IT Pro Preparation & Empowerment for the “New IT” Opportunity for IT Pro to Provide Guidance for Strategic Business Decisions (Overall) Small Business IT Pros 6% 1% 42% 51% 1% 10% All the Time 39% Mid-Size Business IT Pros 13% 0% Occassionally 36% 51% Rarely 51% Never Enterprise IT Pros 10% 1% 34% 54% Almost every IT pro (99%) is given the opportunity to provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies; however, the majority (61%) only have the opportunity to do so “occasionally” or “rarely”. By business size, as company size increases, the opportunity to provide guidance “all the time” decreases slightly. How often are you given the opportunity to provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) for a new IT idea/project within your area of responsibility)? [choose only one] 16
  17. 17. IT Pro Preparation & Empowerment for the “New IT” Additional Skills Needed by IT Pros in order to Feel More Empowered 0% 10% 20% 30% 40% 50% 60% 52% 55% 50% 52% I would need more training in my area(s) of responsibility 37% #1 80% 90% 100% Overall Small Bus Mid-Size Bus #2 23% I would need a better understanding of the business 70% Enterprise 35% 44% 24% 25% 25% 23% I do not need anything else - I am confident I could do so today I would need something else 7% 7% 10% 6% Just over half of all IT pros surveyed indicate that they would need more training in their area(s) of responsibility in order to feel more empowered to provide the guidance and expertise necessary to help their business make informed, strategic decisions regarding emerging technologies. Almost 40% would need a better understanding of the business, while one-fourth feel they need nothing else. As business size increases, so does the percentage of IT pros needing a better understanding of the business. And for every small business IT pro that needs a better understanding of the business, two small business IT pros need more training. What else would you need to feel empowered within your organization to provide the guidance and expertise necessary to help your business make informed, strategic decisions regarding emerging technologies? [choose all 17 that apply, provided “other” fill in blank option as well]
  18. 18. IT Pro Preparation & Empowerment for the “New IT” How IT Pros Define the “New IT” Environment 0% 10% 20% Adopting cloud/SaaS + virtual networks/SDN 14% 13% 13% End user-driven, self-service automation 10% Broader partnership/better relationship with business Increased agility/adaptability to innovation 7% 6% Adopting cloud/SaaS + mobility 20% 22% 21% 18% 40% 50% 60% 70% 80% 90% #1 Overall #2 100% Mid-Size Bus Small Bus Enterprise 10% 13% 10% 9% 13% 9% 9% Accessing info from any device, anywhere, anytime 30% 7% 9% 13% 5% 3% 4% 6% One-fifth of all IT pros define the “New IT” environment as adopting cloud/SaaS AND virtual networks/SDN, while another 13% consider “New IT” as end user-driven, self-service automation. The “New IT” is a concept that is increasingly being discussed within the IT industry, yet no standardized definition exists today. How would you 18 define the “new IT”? [fill in blank]

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