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CompTIA IT Skills Gap 2017

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Given the breadth and pace of innovation, all signs point to a widening skills gap. This will put further pressure on organizations of all sizes to rethink their workforce strategies. While the notion of a skills gap is a seemingly straightforward concept, below the surface, there are many nuances to the story. This CompTIA research report explores these issues, setting the stage for approaches to tackling the IT skills gap.

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CompTIA IT Skills Gap 2017

  1. 1. Assessing the IT Skills Gap May 2017 Copyright (c) 2017 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org REMINDER: The complete Assessing the IT Skills Gap report can be viewed free of charge at CompTIA.org (with simple registration)
  2. 2. The Skills Gap Concept Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives 54% 32% 14% Awareness Level Yes, definitely Maybe, think so No, don't recall The great majority (86% net) recall hearing or seeing something about the concept of a skills gap as it relates to the workforce in the past 2 years Nearly three-quarters of respondents working at companies in the IT industry report definitely already hearing or seeing something about the skills gap concept. It’s also a more prevalent concept among those who view tech as a primary factor in reaching business objectives.
  3. 3. 17% 22% 8% 19% 18% 8% 13% 11% 5% 57% 45% 59% 47% 47% 56% 49% 43% 44% 26% 33% 33% 34% 35% 37% 38% 46% 52% Skills gaps are nothing new - just a normal part how the workforce and economy evolve Too many workers lack basic skills (i.e. reading, writing, arithmetic) Skills gaps can sometimes be attributed to generational differences in the workplace Technology is moving so fast, workers can't keep up with skills Employers contribute to skills gaps by having unrealistic expectations for workers' skills given… Segments of workers are falling behind Colleges are not sufficiently preparing students for today's jobs K-12 schools are not sufficiently preparing students for today's jobs Too many workers lack advanced skills (i.e. problem solving, analysis, logical thinking) Disagree Somewhat Agree Strongly Agree General Impressions of ”Skills Gap” Concept Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives[NA/don’t know results not shown] NET Agree 96% 89% 87% 92% 78% 83% Level of agreement 93% 82% 81%
  4. 4. 1. Too many workers lack advanced skills (i.e. problem solving, analysis, logical thinking) [96%] Segments of workers are falling behind [93%] Skills gaps can sometimes be attributed to generational differences in the workplace [92%] K-12 schools are not sufficiently preparing students for today’s jobs [89%] Colleges are not sufficiently preparing students for today’s jobs [87%] Based on NET agreement (somewhat agree + strongly agree) Top Skills Gap Impressions Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives 2. 3. 4. 5. 6. “…I think there can be, and sometimes is, a generational gap with regards to new technology and methods, but I don’t think this is the largest reason for any gaps. For instance, there’s a guy here in his early 60s who’s more knowledgeable about emerging technology than some of the guys here in their 20s or early 30s. I think it largely depends on the person and their desire to learn.” -- Senior IT executive in financial/ banking/insurance industry
  5. 5. 13% 33% 27% 20% 6% Growing significantly Growing moderately No change Shrinking moderately Shrinking significantly Overall Skills Gap Situation 57% Nearly 6 in 10 large-size firms report a growing gap Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives[1% don’t know results not shown] Self-reported change in the scope / depth of skill gaps at organizations over past 2 years Nearly half believe the skills gap is growing (46% net) 44% Just over 4 in 10 medium-size firms believe the gap is growing 47% Nearly half of small- size firms indicate a growing gap 23% Less than a quarter of micro-size firms think the gap is growing
  6. 6. Ways Skills Gaps Negatively Impact Businesses Primary Consequences of Skills Gaps on Organizations OVERALL INDUSTRY FIRM STAFF SIZE TECH ROLE TO BUSINESS IT Non-IT Micro 1-9 Small 10-99 Medium 100-499 Large 500+ Primary 2ndary / Non Lower staff productivity 52% 50% 53% 46% 49% 56% 53% 53% 51% Lower levels of customer service / customer engagement 38% 45% 36% 23% 40% 34% 46% 38% 37% Lower sales or profitability 37% 42% 36% 49% 42% 30% 36% 38% 36% Insufficient levels of innovation / new product development 33% 39% 32% 18% 31% 37% 37% 35% 29% Insufficient speed to market with new products or services 32% 41% 30% 25% 25% 36% 38% 38% 16% Insufficient cybersecurity safeguards / defending against malware, hacking, etc. 32% 34% 31% 11% 27% 38% 37% 36% 21% Inability to keep up with competitors 30% 36% 28% 21% 28% 31% 32% 32% 23% None of the above 6% 5% 6% 16% 3% 6% 5% 5% 10% Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives [%s in bold indicate at least one statistically significant difference, lower or higher, across sub-groups]
  7. 7. 10% 10% 9% 12% 11% 14% 23% 24% 30% 33% 32% 33% 40% 40% 43% 37% 40% 39% 23% 23% 15% 16% 11% 9% Accounting / Finance Customer service Operations IT Sales / Bus. development Marketing <60% Proficient 60%-70% Proficient 80%-90% Proficient 100% Proficient / No skills gap Skill Gaps Perceptions Across Various Functions Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives[NA/don’t know results not shown] Approximate skill gaps assessment of various functions within organization NET Gaps* 86% 83% 82% 82% 74% 73% *About 90% or less proficient
  8. 8. 38% 20% 23% 13% 52% 60% 52% 54% 8% 19% 26% 33% Micro Small Medium Large Overall Level of Concern with IT Skills Gap at Firm 60%NET Concerned 25% 55% 21% Very concerned Somewhat concerned Not that concerned Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives 79% 78% 87% Overall, 8 in 10 are at least somewhat concerned with the IT skills gap at their firm Overall Concern Concern by Company Size More likely to be very concerned with the IT skills gap at their organization: - IT industry - View tech as a primary role to business - 100 or more employees - 15 or more IT employees - Report skills gaps growing significantly - Definitely would consider IT apprenticeship program - Age range of 30 – 34 years
  9. 9. 6% 4% 6% 6% 4% 12% 7% 5% 11% 50% 52% 41% 37% 37% 34% 36% 40% 30% 32% 31% 41% 43% 42% 37% 40% 36% 40% 12% 13% 13% 15% 17% 18% 18% 19% 19% Network / systems administration Tech / IT support Data mgmt / data analytics ("big data") Digital business transformation / modernizing legacy HW or SW Integrating different apps, data sources, platforms, devices Software or app development Cloud infrastructure / cloud apps Cybersecurity Emerging tech, i.e. IoT, AI, automation NA/DK Little to No Gaps Moderate Gaps Signficiant Gaps Most Pressing Areas for Existing or Looming IT Skills Gaps Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives NET Gaps* 59% 57% 55% 57% 53% 44% 55% 59% 44%
  10. 10. 1. Emerging tech, i.e. IoT, AI, automation [59%] Integrating different apps, data sources, platforms, devices [59%] Cloud infrastructure / cloud apps [57%] Digital business transformation / modernizing legacy HW or SW [57%] Cybersecurity [55%] Software or app development [55%] Data management / data analytics [53%] 2. 3. 4. 5. 6. 7. Top IT Skills Gap Areas Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives Based on NET gaps (moderate gaps + significant gaps) “Being able to integrate new software quickly enough, and having efficient people to do so.” -- Senior IT executive in professional services industry
  11. 11. 1% 27% 29% 30% 40% 42% 42% 50% 57% None of the above / other Predictive analytics Penetration testing / ethical hacking Legal compliance / security policy development and enforcement Risk management / mitigation Cloud security Network monitoring / access management Firewalls and antivirus Data loss prevention / data security best practices Cybersecurity Skills Gap Concerns / Priorities A top concern for 42% of firms reporting overall skills gaps growing significantly over the past 2 years Source: CompTIA Assessing the IT Skills Gap | n=328 U.S. IT & business executives reporting cybersecurity skill gaps  Areas of more concern to IT managers vs. business managers  More of a concern for business managers vs. IT managers
  12. 12. Top Cybersecurity Skills Gap Concerns by Job Role Source: CompTIA Assessing the IT Skills Gap | n=328 U.S. IT & business executives reporting cybersecurity skill gaps 1. Data loss prevention (DLP) / data security best practices (60%) 2. Firewalls & antivirus (49%) 3. Network monitoring / access management (47%) 4. Cloud security (47%) 5. Risk management / mitigation (38%) 1. Firewalls & antivirus (59%) 2. Data loss prevention (DLP) / data security best practices (53%) 3. Risk management / mitigation (43%) 4. Legal compliance / security policy development & enforcement (36%) 5. Network monitoring / access management (35%) IT Managers Business Managers Top concerns among Executives rank similarly to IT managers: 1. DLP / data security BPs (55%) 2. Firewalls & antivirus (44%) 3. Ntwk monitoring / access mgmt (41%) 4. Risk mgmt / mitigation (41%) 5. Cloud security (40%) “Cyber security is a big issue. The company has tried to address it many ways, but there hasn’t been a stable security protocol in place yet. It is in the works.” -- IT consultant in IT industry “Areas of security are a concern. It takes a refreshed mind to keep up and protect against new avenues of breaches.” -- IT manager in education industry
  13. 13. Digital Business Transformation Skills Gap Concerns Digital Business Transformation Skills Gap Concerns / Priorities OVERALL INDUSTRY JOB ROLE IT Non-IT Executive Business Manager IT Manager Effectively aligning technology with business objectives 47% 41% 48% 37% 49% 50% Emerging software platforms 46% 46% 46% 44% 49% 45% Storage / data back-up / disaster recovery 42% 38% 44% 48% 42% 40% Web design / development / management 40% 46% 38% 53% 36% 36% Project management 39% 51% 36% 37% 41% 40% Cloud architecture 35% 38% 34% 33% 36% 35% Business process design / automation 35% 40% 33% 32% 33% 37% Software testing / quality assurance 33% 48% 29% 35% 34% 32% None of the above / other 1% 0% 1% 0% 1% 1% [%s in bold indicate at least one statistically significant difference across sub-groups] Source: CompTIA Assessing the IT Skills Gap | n=344 U.S. IT & business executives reporting digital transformation skill gaps Large-size firms are more likely to be concerned with emerging software platforms than their smaller counterparts. And medium- and large-size companies are more likely to indicate sw testing/QA vs. small firms.
  14. 14. State of Assessing Skills Gaps 44% 27% In the Middle* - Skills gaps are not growing significantly (i.e. shrinking, unchanged, or moderate growth) - Probably would consider IT apprenticeship program - Age 45 years or older Have a Good Handle - IT industry - Executives - 15 or more IT employees - Skills gaps growing significantly - More likely to definitely consider IT apprenticeship program - Age range of 30 – 34 years Often Struggle - Non-IT industry - IT managers - Business managers - 1– 4 IT employees - Skills gaps growing moderately - Probably would consider IT apprenticeship program - Younger than 45 years of age [don’t know results not shown] 27% Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives Self-reported evaluation of organization’s approach to identifying and assessing skills gaps, along with characteristics of those more likely to be in each category *Have a pretty good handle on some roles & skills, but struggle with others
  15. 15. General Assessment of Addressing IT Skill Gaps Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives Preference for Where Organizations Want to Focus Skills Gap Improvement Efforts 59% 35% Existing IT workers Next generation of IT workers [don’t know responses not shown] 33% 54% 13% Formal strategies Informal strategies Nothing in place Existing Strategies / Resources in Place for Addressing Skill Gaps Nearly 6 in 10 think the priority should be placed on existing IT workers, while a third report having formal strategies / resources in place to address skills gaps
  16. 16. Top Cited Strategies for How IT Skills Gap Challenges Should Be Addressed 1. More resources for OJT or continuing education (57%) 2. New or better incentives to encourage workers to constantly focus on building their skills (54%) 3. More training for managers to better identify & support workers with skills gaps (51%) 4. Certifications / credentials specific to a technology skills set (46%) 5. More formal & regular skills assessments (41%) | Better worker retention programs (41%) 1. Better ways to provide on-the-job experience, such as internships (57%) 2. Better ways to provide intense job training, such as apprenticeships (53%) 3. Early student exposure to careers in IT, e.g. at the middle school level (49%) 4. Certifications / credentials to validate skills & knowledge in specific tech areas (48%) 5. Better assessments / methods for evaluating the skills of job candidates (48%) Current / Existing IT Employees New IT Hires / Future IT Workers Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives
  17. 17. 4% 21% 23% 36% 43% 47% 49% 52% 57% None of the above Additional college coursework Better ways to work with outsourced / outside expertise (e.g. MSPs) Industry news, tech journals, keep up with trends Mentoring / guidance from peers Instructor-led course / Classroom instruction Webinars Conferences / workshops E-learning / Online self-directed training Types of IT Training Encouraged for IT Staff 95%Nearly all recommend at least one type of training/professional development for IT staff to improve their skills. Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives[1% don’t know results not shown]
  18. 18. 37% 30% 33% Awareness Level Yes, definitely Maybe, think so No, don't recall Concept Apprenticeship Programs for IT Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives Two-thirds (67% net) recall hearing or seeing something about proposals to expand the use of apprenticeships into a broader range of occupations such as IT positions. Regardless if they’ve heard about it, the great majority think the concept of IT apprenticeships, as described, has merit (88% net), including nearly half who believe it definitely has merit. 0% 2% 10% 39% 49% Definitely does not have merit Probably does not have merit May or may not have merit Probably has merit Definitely has merit Merit Level IT Apprenticeship Concept: - In lieu of 4-year college degree - Paid - Set number of on-the- job hours and study/coursework hours - Conclude with industry- recognized credential/ certification
  19. 19. Likelihood to Consider IT Apprenticeship Program Source: CompTIA Assessing the IT Skills Gap | n=600 U.S. IT & business executives Characteristics of Those More Likely to Definitely Consider IT Apprenticeships: • Report that skills gaps have grown significantly over the past 2 years • In the IT industry • Technology is a primary factor in reaching business objectives • Are large-size • Have 5 or more IT employees • Are younger than 45 years of age 9 in 10 (net) could see their company possibly trying out an apprenticeship program for a tech role 51% Yes, definitely would consider Maybe, probably would consider 39% 10% No, probably wouldn’t
  20. 20. Thank You Copyright (c) 2017 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org REMINDER: The complete Assessing the IT Skills Gap report can be viewed free of charge at CompTIA.org (with simple registration)

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