1
IT Pros Survey: Brazil
A look at network complexity, its drivers, needed skillset,
and levels of concern among IT profes...
2
Study Overview: areas of discussion
» What are the top drivers impacting network complexity?
» How concerned are IT pros...
3
Demographics: breakdown of survey respondents
101 IT practitioners, managers and directors in the Brazil from public- an...
4
Drivers that Impact
Network Complexity
5
3.19
3.17
2.87
2.71
2.52
1 2 3 4 5
Software Defined Networks
(SDN)/virtual networks
Compute virtualisation
Smarter equip...
6
4.59
4.52
4.42
4.35
3.99
3.58
3.56
1 2 3 4 5 6 7
Public cloud or Software as a
Service (SaaS)
Mobility
Bring Your Own De...
7
2.25
1.61
1.59
1 2 3
Security (for example, denial
of service (DoS)
attacks, Adobe vulnerabilities)
Compliance (for
exam...
8
IT Pro’s Level of Concern regarding
His/Her Network Complexity Skillset
9
A3: Based on the definition of “network complexity” above, how much has
increased network complexity changed your IT rol...
10
A4(b,c,e): How much do you agree or disagree with each of the following
statements? (please provide the degree to which...
11
A4(a,d): How much do you agree or disagree with each of the following
statements? (please provide the degree to which y...
12
A9: What else does your company still need to do/obtain in order to be as
prepared as possible for growing network comp...
13
Addressing Gaps in an IT Pro’s
Network Complexity Skillset
14
A10: What is the single most important skill/skillset needed TODAY by IT
professionals to combat the challenges of netw...
15
A5(a): How much do you agree or disagree with each of the following
statements? (please provide the degree to which you...
16
A11: What will be the single most important skill/skillset needed IN FIVE YEARS
by IT professionals to combat the chall...
17
A7: If you did not already possess the single most important skill needed
TODAY to combat the challenges of network com...
18
U4: What (if any) barriers have you encountered while trying to obtain network
management training (please think about ...
19
A6(a,b,c): How much do you agree or disagree with each of the following
statements? (please provide the degree to which...
20
A5(b,c,d): How much do you agree or disagree with each of the following
statements? (please provide the degree to which...
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IT Pros Survey: Brazil

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A look at network complexity, its drivers, needed skill sets,
and levels of concern among IT professionals in Brazil.

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  • No significant qualitativecorrelation between company size and driver for SDN/virtual network or compute virtualisation
  • Relatively even qualitative distribution across business size for top 3 drivers
  • No significant correlation between company size and impact on role
  • 1 “do not agree at all”  10 “agree completely7.5-10.0 solid agreement5.0-7.4 moderate/some agreement2.5-4.9 little agreement1.0-2.4 no agreement
  • 1 “do not agree at all”  10 “agree completely7.5-10.0 solid agreement5.0-7.4 moderate/some agreement2.5-4.9 little agreement1.0-2.4 no agreement
  • “Other” noteworthy open-ended responses:“end to end management” (1)
  • 1 “do not agree at all”  10 “agree completely7.5-10.0 solid agreement (19% of respondents)5.0-7.4 moderate/some agreement (37%)2.5-4.9 little agreement (25%)1.0-2.4 no agreement (19%)
  • 1 “do not agree at all”  10 “agree completely7.5-10.0 solid agreement5.0-7.4 moderate/some agreement2.5-4.9 little agreement1.0-2.4 no agreement
  • Sampling of noteworthy open-ended responses:Time to train – “conflict with business priorities”, “availability of dates/schedules”, “the time required [to be] absent from work”, “time to devote to training”Training content: “inflexibility of program contents”, “better training [courses] that meet the demands of the business”, “promote courses in [understanding of] business”, “the biggest difficulty is to find a suitable, quality training for my company’s reality”, “update training material”, “training content is deficient … there should be specific training for the need, for example, training [to] support virtualization focusing on topics and network technologies that relate to virtualization and the datacenter”, “[courses] are a little complex with too much theory, having not considered that some people do not have the time to dedicate the same to that”, “find[ing] courses that prepare me for the challenges necessary to complete work in my area”, “proper training”, “lack of quality courses available … and excessive cost (without improvement proportional to quality) of ‘official’ courses for certification”, “lack of practical training”, “lack of more advanced courses”, “value of training”Budget – primarily “cost” but also “high cost of training …”, “certification prices”, “course price”Other noteworthy: [none noteworthy]Approval process – “Bureaucracy for proof of the usefulness of the training (justifications that were not easily translated by simple numbers)”, “lack of understanding of the importance of this type of training”, “justify the need to management/exec directors”Travel restriction/ban – “…need to travel to locations outside the company’s headquarters”, “travel to other cities in order to make the training”, “travel for training face-to-face”, “availability in my region”
  • 1 “do not agree at all”  10 “agree completely7.5-10.0 solid agreement5.0-7.4 moderate/some agreement2.5-4.9 little agreement1.0-2.4 no agreement
  • 1 “do not agree at all”  10 “agree completely7.5-10.0 solid agreement5.0-7.4 moderate/some agreement2.5-4.9 little agreement1.0-2.4 no agreement
  • IT Pros Survey: Brazil

    1. 1. 1 IT Pros Survey: Brazil A look at network complexity, its drivers, needed skillset, and levels of concern among IT professionals in Brazil Conducted by C White Consulting May/June 2013
    2. 2. 2 Study Overview: areas of discussion » What are the top drivers impacting network complexity? » How concerned are IT pros about their ability to be successful in regard to network complexity given their existing skillset? » How should any gaps in an IT pro’s network complexity skillset be addressed both now and in the future? For the purposes of this study, “network complexity” is defined as the continuously growing, increasingly complicated nature of the network due to new technologies (such as SDN, virtualisation, etc.) as well as the ever-increasing responsibilities placed on IT professionals from an IT operations perspective (by supporting new service offerings such as cloud, mobility, etc.) and business operations perspective (such as security or compliance)
    3. 3. 3 Demographics: breakdown of survey respondents 101 IT practitioners, managers and directors in the Brazil from public- and private-sector small, mid-size and enterprise companies participated in a May/June 2013 online survey 16% 6% 11% 9% 12%8% 9% 28% Company Size (number of employees) 25-49 FTEs 50-99 FTEs 100-249 FTEs 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 1500-4999 FTEs 5000+ FTEs 44% 15% 14% 11% 17% IT Pro’s Role Practitioner Manager Director IT Consultant Other IT-related 20% 79% 1% Public/Private Sector Split Public Sector Private Sector It's Complicated
    4. 4. 4 Drivers that Impact Network Complexity
    5. 5. 5 3.19 3.17 2.87 2.71 2.52 1 2 3 4 5 Software Defined Networks (SDN)/virtual networks Compute virtualisation Smarter equipment and/or more complex equipment Vendor proliferation Video conferencing/telepresence Technology Drivers A1: Please rank which of the following technologies increase network complexity the most for the networks that you manage with “1” meaning “most impactful to network complexity” and “5” meaning “least impactful to network complexity”, using each number only once: [provided “other” fill-in blank option and “N/A-do not use/manage” option as well] Top Drivers Impacting Network Complexity #1 #2 IT professionals surveyed indicate that software defined networks (SDN)/virtual networks, followed by compute virtualisation are the top two technology drivers increasing network complexity today.
    6. 6. 6 4.59 4.52 4.42 4.35 3.99 3.58 3.56 1 2 3 4 5 6 7 Public cloud or Software as a Service (SaaS) Mobility Bring Your Own Device (BYOD) Private cloud Distributed workforce and/or telecommuters/work-from-… Video distribution and/or video conferencing Voice/Voice over Internet Protocol (VoIP) Drivers in IT Operations A2: IT professionals are increasingly asked to take on additional responsibilities as new IT service offerings emerge. Please rank which of the following areas increase network complexity the most for the networks that you manage with “1” meaning “most impactful to network complexity” and “7” meaning “least impactful to network complexity”, using each number only once: [provided “other” fill-in blank option and “N/A-do not use/manage” option as well] Top Drivers Impacting Network Complexity #1 #2 IT professionals surveyed indicate that public cloud/Software-as-a-Service (SaaS), mobility and Bring Your Own Device (BYOD) are the top three areas within IT Operations impacting network complexity today. #3
    7. 7. 7 2.25 1.61 1.59 1 2 3 Security (for example, denial of service (DoS) attacks, Adobe vulnerabilities) Compliance (for example, Payment Card Industry-Data Security Standard (PCI-… Auditing (for example, IT audits due to PCI-DSS, EU Data Protection Directive, HIPAA and other… Drivers in Business Operations A3: IT professionals are increasingly asked to take on additional responsibilities as new business operations requirements emerge. Please rank which of the following areas increase network complexity the most for the networks that you manage with “1” meaning “most impactful to network complexity” and “3” meaning “least impactful to network complexity”, using each number only once: [provided “other” fill-in blank option and “N/A-do not use/manage” option as well] Top Drivers Impacting Network Complexity #1 IT professionals surveyed indicate that security (for example, denial of service (DoS) attacks, Adobe vulnerabilities) is the top Business Operations driver increasing network complexity today.
    8. 8. 8 IT Pro’s Level of Concern regarding His/Her Network Complexity Skillset
    9. 9. 9 A3: Based on the definition of “network complexity” above, how much has increased network complexity changed your IT role/responsibilities within the last 3-5 years? [choose one: “it has greatly affected my role/responsibilities”, “it has somewhat affected …”, “it has not affected …”, “do not know”] Level of Concern: IT Pro’s Network Complexity Skillset Nearly 80% of IT professionals said network complexity has either somewhat affected or greatly affected their role/responsibilities within the last 3-5 years. 30% 49% 22% 0% Impact of Network Complexity on IT Role in Last 3-5 Years It has greatly affected my role/responsibilities It has somewhat affected my role/responsibilities It has not affected my role/responsibilities Do not know
    10. 10. 10 A4(b,c,e): How much do you agree or disagree with each of the following statements? (please provide the degree to which you agree or disagree with each statement by selecting from 1 (“do not agree at all”) to 10 (“agree completely”): [provided “N/A” as well] Level of Concern: IT Pro’s Network Complexity Skillset IT professionals agree (moderately so) that their existing skillset has fully prepared them to deploy all the IT network management solution(s) necessary to manage their company’s current complexity challenges; however, IT pros also agree (slightly more so) that they are concerned regarding their ability to succeed given ever-increasing responsibilities that directly impact network complexity. 6.58 5.99 6.50 1 2 3 4 5 6 7 8 9 10 With my existing skillset, I am concerned about my ability to succeed given the new technologies (such as smarter equipment) and ever-increasing IT operations (such as cloud) and business operations (such as compliance) responsibilities I've been given, a With my existing skillset, I am fully prepared to deploy all the IT network management solution(s) necessary to manage our current network complexity challenges. IT professionals should have a "generalist" IT skillset (such as network) rather than a "specialist" IT skillset (such as server/application). (1 (“do not agree at all”)  10 (“agree completely”)) Do NC drivers hinder an IT Pro’s success given his/her existing skillset?
    11. 11. 11 A4(a,d): How much do you agree or disagree with each of the following statements? (please provide the degree to which you agree or disagree with each statement by selecting from 1 (“do not agree at all”) to 10 (“agree completely”): [provided “N/A” as well] Level of Concern: IT Pro’s Network Complexity Skillset IT professionals agree (moderately so) that their company is prepared for growing network complexity challenges, yet IT pros agree slightly less that they have already invested in all of the IT network management solution(s) necessary to address current network complexity challenges. 5.49 6.39 1 2 3 4 5 6 7 8 9 10 My company has already invested in all of the IT network management solution(s) necessary to address our current network complexity challenges. My company is prepared for our growing network complexity challenges. (1 (“do not agree at all”)  10 (“agree completely”)) How confident are IT pros that their companies are prepared for growing network complexity challenges?
    12. 12. 12 A9: What else does your company still need to do/obtain in order to be as prepared as possible for growing network complexity? (please choose all that apply) [provided “other” fill-in-the-blank response as well] Level of Concern: IT Pro’s Network Complexity Skillset Over 65% of IT professionals feel that their company still needs to train IT staff in order to be as prepared as possible for growing network complexity. Nearly the same number of IT pros (65%) feel that their company needs to add network management tools/software, and 45% feel their company needs to better prioritise existing IT resources in order to be as prepared as possible for growing network complexity. 66.3% 65.3% 44.6% 37.6% 33.7% 5.0% 0% 25% 50% 75% 100% Train IT staff Add network management tools/SW Better prioritize existing IT resources Increase IT budget Increase IT staff Other What else does an IT pro’s company still need to do/obtain in order to be as prepared as possible for growing network complexity?
    13. 13. 13 Addressing Gaps in an IT Pro’s Network Complexity Skillset
    14. 14. 14 A10: What is the single most important skill/skillset needed TODAY by IT professionals to combat the challenges of network complexity? (please choose only one) [provided “other” fill-in-the-blank response as well] Addressing Gaps: IT Pro’s Network Complexity Skillset Nearly one-fourth of all IT professionals feel that understanding of the business is the single most important skillset needed today to combat the challenges of network complexity, followed closely by cloud/Software-as-a- Service (SaaS). 23.8% 21.8% 14.9% 13.9% 11.9% 6.9% 5.9% 1.0% 0.0% 0% 25% 50% 75% 100% Understanding of the business Cloud or SaaS Compute virtualisation Information security Network engineering Project management Mobile applications and device management Other Server management The single most important skillset needed today by IT pros to combat the challenges of network complexity:
    15. 15. 15 A5(a): How much do you agree or disagree with each of the following statements? (please provide the degree to which you agree or disagree with each statement by selecting from 1 (“do not agree at all”) to 10 (“agree completely”): [provided “N/A” as well] Addressing Gaps: IT Pro’s Network Complexity Skillset One-fifth (20%) of IT professionals solidly agree that their higher education sufficiently prepared them for their current IT role. Another 37% of respondents somewhat agree that their higher education sufficiently prepared them, while one-fourth (25%) of IT professionals are relatively undecided. And the remaining 19% believe that their higher education did NOT sufficiently prepare them for their current IT role. 5.02 1 2 3 4 5 6 7 8 9 10 My higher education (university degree(s) and/or vocational training) sufficiently prepared me for my current IT role. (1 (“do not agree at all”)  10 (“agree completely”)) Did higher education sufficiently prepare IT pros for their current IT roles?
    16. 16. 16 A11: What will be the single most important skill/skillset needed IN FIVE YEARS by IT professionals to combat the challenges of network complexity? (please choose only one) [provided “other” fill-in-the-blank response as well] Addressing Gaps: IT Pro’s Network Complexity Skillset Cloud/Software-as-a-Service (SaaS) surpasses understanding of the business (today’s single most important skillset) when IT pros look 5 years into the future to determine what will be the single most important skillset needed to combat the future challenges of network complexity. Information security remains high on the list, and mobile applications/device management jumps up the skillset radar as well. 29.0% 25.0% 17.0% 12.0% 9.0% 3.0% 3.0% 2.0% 0.0% 0% 25% 50% 75% 100% Cloud or SaaS Understanding of the business Information security Mobile applications and device management Project management Compute virtualisation Network engineering Other Server management The single most important skillset needed in 5 years by IT pros to combat the future challenges of network complexity:
    17. 17. 17 A7: If you did not already possess the single most important skill needed TODAY to combat the challenges of network complexity, how would you realistically go about obtaining it? (please choose all that apply) [provided “other” fill-in-the-blank response as well] Addressing Gaps: IT Pro’s Network Complexity Skillset Nearly 75% of IT professionals would obtain training in order to gain necessary skills/certifications for combating network complexity. Almost half (45%) would participate in vendor learning, 42% would increase their experience/expertise organically, and 40% would participate in peer-to-peer learning such as forums and best practices. 74.0% 45.0% 42.0% 40.0% 36.0% 34.0% 23.0% 14.0% 0.0% 0% 25% 50% 75% 100% Obtain training Participate in vendor learning Increase experience/expertise organically Participate in peer-to-peer learning (such as… Obtain certification Participate in distance learning Turn to online influencers/resources Gain an/another university degree (undergraduate… Other Resources used for obtaining any additional skills/certifications needed
    18. 18. 18 U4: What (if any) barriers have you encountered while trying to obtain network management training (please think about the entire process – from gaining approval to be trained through trying to complete the actual training)? [open- ended/fill-in-the-blank] Addressing Gaps: IT Pro’s Network Complexity Skillset Slightly over one-fourth of IT professionals (27%) consider time constraints a barrier to training, and another 18% consider training content lacking; however another one-fourth of IT pros do not feel they have any barriers to training. 26.6% 24.5% 18.1% 12.8% 12.3% 8.5% 4.3% 0% 25% 50% 75% 100% Time to train No barriers Training content Budget Other Approval process Travel restriction/ban Barriers (if any) to network management training Sampling of Noteworthy Open-Ended Responses Time to Train: “conflict with business priorities”, “availability of dates/schedules”, “the time required [to be] absent from work”, “time to devote to training” Training Content: “inflexibility of program contents”, “better training that meet[s] the demands of the business”, “training content is deficient …”, “… too much theory …”, “value of training”, “lack of practical training”, “lack of quality courses available … and excessive cost (without improvement proportional to quality” …” Budget: “high cost of training …”, “certification prices”, “course price” Approval Process: “bureaucracy for proof of the usefulness of the training (justifications that were not easily translated by simple numbers”, “lack of understanding of the importance of this type of training”, “justify the need to management/exec directors” Travel Restriction/Ban: “[lack of] availability in my region”
    19. 19. 19 A6(a,b,c): How much do you agree or disagree with each of the following statements? (please provide the degree to which you agree or disagree with each statement by selecting from 1 (“do not agree at all”) to 10 (“agree completely”): [provided “N/A” as well] Addressing Gaps: IT Pro’s Network Complexity Skillset IT professionals moderately agree that both gaining approval to participate in training and scheduling a time for training (on their own or with a third party) are relatively painless processes. Slightly less IT pros are in agreement that most/all of their training for skills/certification takes place during work hours (rather than before/after hours). 5.76 5.75 5.30 1 2 3 4 5 6 7 8 9 10 Gaining approval for me to participate in training (ie vendor learning, distance learning, certifications, onsite training, offsite training) is a relatively painless process within my company. Scheduling a time for me to train (ie vendor training, distance learning, certifications, onsite training, offsite training) on my own or with a third party is a relatively painless process. I undertake most/all of my training for needed skills/certification during work hours. (1 (“do not agree at all”)  10 (“agree completely”)) The Continuing Education Process
    20. 20. 20 A5(b,c,d): How much do you agree or disagree with each of the following statements? (please provide the degree to which you agree or disagree with each statement by selecting from 1 (“do not agree at all”) to 10 (“agree completely”): [provided “N/A” as well] Addressing Gaps: IT Pro’s Network Complexity Skillset IT professionals show little agreement on whether today’s higher education is sufficiently preparing the next generation of IT pros to meet tomorrow’s technology demands. IT pros do agree (moderately so) that the amount of training required for graduates entering the IT workforce sufficiently prepares them for entry-level positions. And IT pros are in even more agreement (though still moderately so) that graduates should have a “generalist” IT skillset rather than a “specialist” IT skillset. 4.29 5.48 6.64 1 2 3 4 5 6 7 8 9 10 Today's higher education (university degree(s) and/or vocational training) is sufficiently preparing the next generation of IT professionals to meet tomorrow's technology demands. The amount of training required for university graduates and vocational graduates entering the IT workforce sufficently prepares them for entry-level positions. University and vocational graduates should have a "generalist" IT skillset (such as network) rather than a "specialist" IT skillset (such as server/application). (1 (“do not agree at all”)  10 (“agree completely”)) Today’s Educational Standards and Tomorrow’s IT Professionals

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