The time to blaze a new IT trail is now and it will require fresh thinking, bold approaches and innovative solutions. Are you ready? For more information, visit http://bmc.co/1xcVhuV

1. The explosion in mobility, the rise of the new end-user,
and the continued progress of cloud have led to both chaos
and opportunity for IT. The time to blaze a new IT trail is
now - and it will require fresh thinking, bold approaches,
and innovative solutions
TIME
RETHINK
Consumerization, Mobility, and
The Internet of Things are rocking
the foundation of IT
Mobility and the Internet
of Things Growing Geometrically
TO BE CONNECTED TO
THE INTERNET WITHIN
SIX YEARS (GARTNER)
Challenges and Headaches
Aplenty for IT Execs
of IT execs say that shadow IT
projects deployed without IT
oversight are running into problems
CHALLENGES AND HEADACHES
APLENTY FOR IT EXECS
of IT costs
chewed up by
service desk
chores (Gartner)
of business
users say their
service desks
lack skills or
knowledge to
solve their
problems
(Forrester)
severe loss in productivity for
businesses as a result of IT
service delivery shortcomings
(Forrester)
OF MOBILE USERS LEVERAGE
SMARTPHONES AS THEIR
PRIMARY INTERNET SOURCE
OF ALL BUSINESS
EMAILS ARE NOW
OPENED ON
PHONES OR
TABLETS
THE AVERAGE USER
CHECKS THEIR MOBILE
DEVICE OVER
50%
76%
7.4%
10%-50%
1/3
26%
26
200TIMES
PER DAY
BILLION
DEVICES
IT Organizations Are Taking
Steps to Meet These Challenges
of organizations will promote consumer self-service
practices by 2016, compared with 5% today (Gartner)
40%
of organizations are
pushing service desk
innovations such as
tutorials and live chat to
improve user experience
(Forrester)
of IT executives list as a major priority the
development of new skills to support emerging
technologies and business innovation
(CIO Magazine's State of the CIO survey)
20%
52%
Now Is the Time
to deploy a fresh approach to IT and how IT delivers
services. Embracing mobility and self-service practices
closes the divide between IT and the business, resulting
in both value and new opportunities.
For more information, please read our eBook:
Meeting the Exploding Demand for New IT Services
TO
IT SERVICES
Sources: Gartner, Forrester, CIO Magazine’s State of the CIO Survey