This document contains a summary of Keith Scandrett-Whitlam's professional experience and qualifications. It outlines his current role as Operations Manager for XPO Logistics - Amazon, where he oversees a staff of 380 employees. Previous experience includes 13 years as Distribution Manager for Technicolor Distribution Services, where he increased productivity and met targets on time and under budget. Additional experience includes roles as Transport Supervisor and Assistant Manager/Publican for other logistics and hospitality companies. Keith possesses various logistics and management qualifications and certifications.

1. Page 1 of 2
Keith Scandrett-Whitlam
74 Wallace Road
Keresley
Coventry
CV6 2LX
Mobile: 07990 788851
Home: 02476 332808
Email: kscandrettwhitlam@yahoo.co.uk
Personal Profile
An exceptionally motivated Logistics senior management professional with an outstanding record of
delivering results and exceeding targets. Possesses the experience and aptitude to excel in a wide range of
tasks, with a proven track record of leading by example with strong people management skills. A problem
solver who can develop and implement new work processes in order to achieve operational excellence and
drives a culture of continuous improvement.
Education and Qualifications
 NVQ Level 1 and 2 Management (INNS)
 IOSH
 BSAFE
 MHE Awareness
 Incident Investigation & Root Cause Analysis
 Disaster Management
 NVQ Child Welfare
Key Achievements
 10 weeks working in France assisting a 3PL supplier start-up (Technicolor)
 Implemented Drug and alcohol testing (Technicolor)
 Successful implementation of multimillion pound ecommerce business within the logistics sector.
Inclusive of an aggressive stock build increase from 600k units to 1.2m units within 6-months
(Amazon)
 Increased overall work rate from 6.6 in 2015 to a current rate of 9.4 (Amazon)
 Stabilisation of the Outbound departmental structure and providing a significant reduction into
operating costs (Amazon)
Experience
XPO Logistics – Amazon (Sept 2014 – Present)
Operations Manager
 Directreportinglinesinclude7ShiftManagers.Totalsiteheadcountconsists ofcirca380FTE’s,inaddition
to a pool of temporary staff of up to 1400 (peak).
 Management of and input into the site budget within the parameters set by the Site Manager.
 Responsible for leading process change for end to end operation, in order to achieve 22% outbound
productivity improvement.
 Implemented ‘Employee of the Month’ scheme as part of the site engagement strategy
 Chairdailyand weeklymetric conferencecallswiththecustomeras wellas attendingthemonthlybusiness
reviews with key contract stakeholders and the XPO Consumer business unit.
 Management of volume and throughput, predominantly for the Outbound operation but also support and
oversee the Inbound operation when required.
 Review forecasts and ensure appropriate staffing and equipment levels.
 Establish daily meetings with all key stakeholders to update on process and planned activity and develop
improvement plans where required.
 Ensureallfactorsaffectingchangetoplans arecommunicatedincluding‘reasons’forchangetooperational
norm and the desired outcome.
 Deputise in the absence of the Site Manager.
 Look to continuously improve site processes to a LEAN standard.

2. Page 2 of 2
Technicolor Distribution Services (2001 – 2013)
Distribution Manager (2009 – 2013)
A wide ranging brief to develop and implement new streamlined solutions to operational tasks with buy in from
all key stakeholders and operators. Key Achievements included increasing the productivity within the Back
Catalogue by 100% and by 40 % within the New Release Campaign area. Year in year out the COP’s targets
were met within the budget without any overspend. My role included but was not limited to the following:
 Direct reporting lines that put me at the head of all controllers, 100 FTE plus a daily changing number
of temporary staff up to a maximum of 650 per day.
 Responsible for the wall to wall operational elements.
 Liaising with the global Management team.
 Training and developing staff, cross training staff to ensure succession planning is in place.
 KPI reporting, planning and forecasting and maintaining a just in time service within tight deadlines
and working within budgetary limits.
 Working in line with the company Quality Management System ISO9001 and the companies Health
and Safety policy.
 Chaired regular meetings with my operational team to discuss performance, company policy,
implementing changes and continual improvement.
 Conducted appraisals and disciplinary meetings when required.
 Strong knowledge of thefinancials withinthe industry from costcontrol,to negotiating rates with customers
and suppliers – I had full autonomy over the rates operated at for my depot. I had control to make
commercial decisions in all aspects of customer relations.
 Often meeting with existing and new customers, and suppliers to negotiate rates and for service reviews. I
developed a great relationship with all customers; illustrated through high customer retention.
Transport Supervisor (1999 – 2001)
My main responsibilities included:
 Staff attendance/planning
 Vehicle/Driver Productivity
 Vehicle Management
 Route Planning
 Training and Development of staff
Publican (1995 – 1999)
Self-employed with complete responsibility of day to day running of a busy public house.
Bass Taverns (1994 – 1995)
Promoted rapidly to Assistant Manager and after trainingwhich was sponsored by Bass Taverns, Iwas promoted
to the role of Publican.
Interests and Hobbies
In my spare time, I am an avid football supporter I am a Chairman for 14 local Football teams ranging from
under 8’s right through to adults, who all play either on a Saturday or a Sunday. My operational background
provides each team with the support it requires to fulfil their commitments. Finally as a family man I enjoy
travelling and socialising with my family and friends.
References
References are available upon request.