Indicee Salesforce Toronto User Group June_13

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  • Lastly we need to show the idea of “snap together architecture.” Talk about how a user may want to two different apps from the app exchange with different BI models and how they automatically combine to provide some resulting benefit in a dashboard or report. Grey this stuff out and throw banner over top that says “Secret sauce Differentiator #7 – Snap Together Architecture.”
  • Lastly we need to show the idea of “snap together architecture.” Talk about how a user may want to two different apps from the app exchange with different BI models and how they automatically combine to provide some resulting benefit in a dashboard or report. Grey this stuff out and throw banner over top that says “Secret sauce Differentiator #7 – Snap Together Architecture.”
  • Lastly we need to show the idea of “snap together architecture.” Talk about how a user may want to two different apps from the app exchange with different BI models and how they automatically combine to provide some resulting benefit in a dashboard or report. Grey this stuff out and throw banner over top that says “Secret sauce Differentiator #7 – Snap Together Architecture.”
  • Lastly we need to show the idea of “snap together architecture.” Talk about how a user may want to two different apps from the app exchange with different BI models and how they automatically combine to provide some resulting benefit in a dashboard or report. Grey this stuff out and throw banner over top that says “Secret sauce Differentiator #7 – Snap Together Architecture.”
  • Maxim Integrated deployed Chatter to their 9,400 employees, but only achieved a 5 percent adoption rate. They now use Indicee Analytics to gain insight into who's using Chatter and the conversations taking place, identify pockets of expertise within 40 offices, and improve collaboration between their sales teams and other business units.
  • Indicee Salesforce Toronto User Group June_13

    1. 1. Reporting – Salesforce and BeyondCraig Todd, Director Customer Success
    2. 2. Agenda Introduction Survey Results Salesforce Reporting vs Indicee Analytics Demonstration Thank you – Q&A
    3. 3. First, a little background
    4. 4. Who are we? 150+ years in Business Intelligence Crystal, Business Objects & SAP CEO part of the Crystal founding team, CTO was Chief Scientist Product, Marketing & Sales experts Principal Architects, Sr. Developers
    5. 5. How did we get here?(we bought lunch )
    6. 6. We sent out a survey …
    7. 7. % of daily queries on Google thathave never been seen before
    8. 8. % of US internet users who are on twitter
    9. 9. % of people who have NEVER cursed or swornwhile on a tech support phone call
    10. 10. % of people responding to the survey
    11. 11. Survey Results - disclaimer Since I’m a data geek… “Since we did not receive enough surveys to be able to say thatwe have a statistically representative sample, then we mustreport that the findings represent only the opinions expressedby those in our sample and that we cannot conclude that theopinions of the sample represent the opinions of those who arein the population – those who chose not to complete thesurvey.”
    12. 12. Which Salesforce Products?
    13. 13. Top Reporting Challenges
    14. 14. Reporting & Analytics Challenges These are common reporting challenges faced bymost Salesforce organizations today Reporting is always a topic for conversation: It’s hard – because the tools are complex It’s complicated – because data is messy It’s expensive – because it requires an army ofconsultants
    15. 15. But Salesforce HAS reporting Yes, it does –relational, operational reporting We use it ourselvesall the time We use Indicee toslice and dice We use it to includerelated data fromoutside of Salesforce
    16. 16. Reporting vs. AnalyticsSalesforce Reporting Lists Invoices, Orders Information from a specific pointin time What is in your Salesforcedatabase right now? Simple data relationships Which Opportunities did we win? Which Customers bought shoes?Indicee Analytics Crosstabs, pivot tables Slice and Dice e.g. “this by that” Key Performance Indicators Analysis of trends OVER time How does your Salesforce data CHANGEover time? Complex data relationships How does the application of Chatteraffect my win rate on Opportunities? How many Customers bought specificbrands of shoes in each region thisyear, compared to last year?
    17. 17. Indicee is a complete BIsolution, cloud-based for rapiddeployment and immediateresults, delivered by people whoknow reporting
    18. 18. Indicee Analytics for ChatterWe help companies take their Social Pulse: Measure adoption Gain insight into conversations Track and measure interactions Highlight key contributors Identify mission-critical trends
    19. 19. IndiceeAnalyticsforChatter
    20. 20. IndiceeAnalyticsforSales
    21. 21. Indicee Enterprise PlatformSalesforcePlatformSalesforceMarketing CloudSalesforceService CloudSalesforceSales CloudSalesforceChatter3rdparties
    22. 22. Indicee easily extends your Salesforce solution
    23. 23. Indicee easily extends your Salesforce solution…plusSalesforceService Cloud?
    24. 24. Cloud Agents attach additional data
    25. 25. Reports and Dashboards extend easily
    26. 26. Who uses Indicee?"Our Sales Ops team is excited about using the new Indicee Analytics Sales & Chatter appto correlate Chatter activity with design win metrics.”- Robert LacisDirector, Sales Operations, Maxim Integrated
    27. 27. Available in the AppExchange Try it for free Measure the impact ofSocial on you business Contact us to discussIndicee Analytics forService craigt@indicee.com grahamr@indicee.com chatter@indicee.com

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