Your SlideShare is downloading. ×
0
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Customer satifaction
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Customer satifaction

2,627

Published on

Published in: Real Estate
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
2,627
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
227
Comments
0
Likes
2
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Customer satifaction<br />presented:-<br />arpanakumari<br /> roll no:-13<br />
  • 2. Customer satifaction<br />The customer is the king<br />Quality is what customer wants<br />Customer satisfaction must be the primary goal of any organization therefore every employee should understand the importance of customer<br />
  • 3. What is customer satisfaction?<br />expectation<br />performanc<br />e<br />expectation<br />performance<br />9<br />8<br />5<br />8<br />
  • 4. Examples of customer satifaction<br />It is no longer enough to satisfy customers you must delight him <br />Mc donold<br />ICICI Bank<br />
  • 5. how customer satisfaction has improved from traditional to modern business organization<br />
  • 6. Who are the customer<br />Important people in business<br />Life blood of business<br />A part of business,not outsiders<br />
  • 7. Customer satisfaction in modern contest<br />customer<br /> grievances <br />customer timely<br /> focus supply <br />customer special requirement <br /> feedback of customer <br />Customer satisfaction<br />
  • 8. Types of customers<br />Two types<br /> internal customers<br /> external customers<br />Internal customers<br /> customer inside the company<br /> every person in the process<br /> each department is customer of another <br />
  • 9. External customers<br /> who uses the product<br /> who purchases the product<br /> who influences the sale of productsss<br />
  • 10. Understand satifactiondrivery<br />Services quality<br />Emotional factor<br />Customer satisfaction<br />Product quality<br />price<br />
  • 11. Customer retention<br />Process of retaining the existing customers<br />Customers retention is powerful than customer satisfaction<br /> RESEARCH<br />60%revenue existing customers<br />96%customer don’t complaint but share with oters<br />91%unhappy customers never purchase goods again<br />82-95%customers retain if responded properly<br />
  • 12. Different forms of satisfaction measurement<br />Feedback forms<br />Annual customer satisfaction in survey<br />Online polls<br />Crm soft war<br />Customer service feedback<br />Online questionnaries<br />Phone or fax surveys<br />
  • 13. conclusion<br />There is only one boss.the customer and he can fire every body in the company from the chairmah on down, simply by spending his money somewhere else. “if we don’t take care of our customers,someone else will”.<br />

×