In today's world, for any business to survive, it's key area of focus should be satisfaction of the customer. ISO 9001:2015 focuses on customer satisfaction and ways to achieve and monitor it. Join our ISO 9001:2015 Foundation Course to get started and know more about customer satisfaction and quality. To view the full presentation, follow the link http://eurotechworld.net/trainings/customer-satisfaction/

1. Customer Satisfaction

2. Who is Customer?
ISO 9001:2005 defined customer as an ‘organization or person
that receives our product.’
However, ISO 9001:2015 defines customer as a ‘person or
organization that could or does receive our product or service.’

3. Types of Customer
• Current Customer: Those who have recently bought
our product or availed our services.
– Regular
– Occasional
• Direct: Those customers who buy products directly
from the organization without interference of any
third party.

4. To view the whole presentation, follow the link
below:
http://eurotechworld.net/trainings/
For any queries, Mail Us At:
trg@eurotechworld.net
OR
Call: +91 9316744482