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Mitel corp presentation
 

Mitel corp presentation

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Who is Mitel presentation, Information about our company, products, applications, Industry and contact information for Rylan Harris

Who is Mitel presentation, Information about our company, products, applications, Industry and contact information for Rylan Harris

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    Mitel corp presentation Mitel corp presentation Presentation Transcript

    • Mitel Corporate Overview Rylan Harris Sr. Communication Consultant
    • About Us
      • A leading provider of communications solutions for small, single site offices to the multi-site, large enterprises.
      • Operate from over 100 locations in over 90 countries.
      • Partner network of over 1,500 value-added resellers.
      • Using IPTelephony as the enabler for business communications applications
      Our portfolio of solutions are highly scalable, secure, easily managed, and optimized to meet the evolving communications needs of our customers.
    • Mitel Global Market Share
        • “ #2 United States Sub-1000 Converged Lines Q2 2009 ” (Q2, 2009 Report)
        • “ #2 Canada Telephony Lines Q2 2009 ” (Q2, 2009 Report)
        • “ #2 Global IP Telephony Share Gain, 2006 to 2009 ” (Q3, 2009 Report)
        • “ #1 United Kingdom
        • Sub-100 Lines, Q2, 2009 ”
        • (Q2 2009 Report)
        • “ #2 UK IP Telephony Lines Q2, 2009 ” (Q2, 2009 report)
        • “ #1 Netherlands Sub-250 IP Telephony Lines Q2, 2009 ” (Q2, 2009 Report)
    • Market Share – Global 5.8% Cisco NEC 16.0% Alcatel-Lucent 12.3% Other Mitel 18.6% Nortel 8.0% Avaya 9.7% 8.8% Enterprise IP Telephony Ports Shipped, 3rd Quarter 2008 2nd Quarter 2009 6.6% Siemens 13.9% Aastra 6.9% Source: Q2 2009 Enterprise VOIP WW Market Shares, Synergy Research Group
    • Market Share – United States 8.5% Cisco NEC 18.5% Toshiba 18.5% Other Mitel 29.6% Nortel 5.4% Avaya 8.6% 10.9% Converged (IP) System Lines Shipped, 3rd Quarter 2008 1st Quarter 2009 10.1% Source: InfoTrack for Enterprise Communications: Q3 2008 Market Analysis, InfoTech
    • Market Share – United States SMB IP Telephony Lines Shipped, 2008 15.5% Cisco NEC 8.2% Toshiba 12.5% Other Mitel 11.9% Nortel 12.9% Avaya 14.1% 24.9% Source: InfoTrack for Unified Communications: 2008 SMB Market Analysis, InfoTech, Sept 2008
    • Increased Market Share
      • Only two companies increased market share significantly, Mitel and Cisco
      • In the face of downward pressure, Mitel market share increased 0.8%
      0% 5% 10% 15% 20% 25% 30% 35% 40% Cisco Avaya Nortel Mitel NEC Toshiba ShoreTel Others US Converged New Lines Shipped 2008 (T3i Group) 3Q2008 4Q2008 “ We believe those vendors who are in a strong strategic position, such as Cisco, Avaya, ALU, Siemens, ShoreTel and Mitel, are in good shape to weather the present oppressive business environment.” Synergy Research, 2009 Up Down Mitel Strategic Partnerships’ MS, IBM and more
    • Market Trends
    • 17.2 million Americans worked remotely at least one day per month for their employer in 2008 – up 72% from 2006 .
      • Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile, remote, part-time, and home-based employees
      • 63% of executives expect to work increasingly outside their groups, locations and organizations working with teams in different locations.
      “ The impact of an expanding remote workforce is far-reaching: firms will expand their digital footprints, examine their real estate, travel and energy policies ” EIU 2007
      • Challenge
      • Working and maintaining communications with employees, partners, and customers in remote locations
      slide Mitel | Confidential
      • The number of US adults who telecommute will increase 57% from 39 million in 2009 to 63 million in 2016.
      63 million
        • Employees who telecommute between one and four days a week will account for 8.6% of the U.S workforce by 2016.
        • More than 67% of U.S employees engage in virtual work. Nearly half (46%) are involved in virtual work at least once a week; 14 % do so daily.
      • Challenges
        • Effective international communication and information accessibility.
        • Ability to support complex interaction from remote locations
        • Retention of skilled employees
        • Environmental regulations
        • “ Future employees will split their time working from the office, the home and the road” – Forrester Research, 2009
      slide Mitel | Confidential
      • Percentage of employees who would support their organization investing in Telecollaboration
      68%
      • Benefits of Telecollaboration
      • 71% of employees agree that video collaboration would help improve communication
      • 69% say it is the new way to meet and collaborate with clients and colleagues.
      • 69% view telecollaboration as a new way to meet and communicate with customers and colleagues
      • Challenges
        • Effective communication and collaboration across remote sites
        • High costs associated with hosted web conferencing
        • High corporate travel costs
        • Environmental regulations
      Harris Decima (2009). Telecollaboration Survey US & Canada slide Mitel | Confidential
    • Business Challenges Financial Staffing Business Communication Operations Customer Focus
      • 24x7 Availability
      • Multiple disparate points of contact
      • Flexible work
      • High annual mobility and conferencing costs
      • Complex, hidden telecom fees
      • Separate voice, data, and wireless networks
      • Remote network access
      • Complex administration
      • Business continuity
      • Service quality
      • Relationship building
      • Personalization
      • Sharing information across multiple sites
      • Handling peak call times
      • Customer metrics
    • Mitel Driving New Approaches to Growth MULTI-SITE COLLABORATION & PRESENCE Work without Boundaries, One Connection First Contact Resolution, MANAGED SERVICES Reduced capital expenditures SMOOTH MIGRATION & LEGACY RESCUE Server Consolidation and Software Only Options CapEx Reduction OpEx Efficiencies Future Proof Mitel Communications Director 5000 Communications Platform SOLID FOUNDATION FOR GROWTH Mitel Applications Suite & Mitel Border Gateway Integrated Business Applications Extensive IP, Wireless, Digital & Softphone Desktop Productivity Gains
    • Laying a Foundation for Growth Your Platform of Choice
    • Mitel Business Communications Leadership Developing the Future Fall 2004 TDM to VOIP Open O/S to RT Open O/S Industry HW Support SW Based Call Control Desktop Virtualization Data Center Virtualization
      • Transition from TDM PBX switching to IP
      • Open O/S to Real Time Open O/S (Linux)
      • Support for Industry std Server HW (SUN, IBM, HP)
      • Development of SW based call control platform (MCD)
      • Virtualization leadership (MiCD)
    • Mitel Communications Director – Your Platform of Choice
      • Operates on a single industry standard server
        • Simplified customer deployment
        • Leverages existing infrastructure
        • Increases data center convergence
        • Future proof
      • Also available on Mitel 3300 ICP platform
      Mitel Communications Director
      • Mitel Unified IP Client
      • Seamless mobility
      • Java card access to voice and data applications from anywhere
      • Cell phone integration
      • Presence enabled through Microsoft OCS
      • Secured teleworker
      • Energy efficient
      • Freedom to choose platform of choice
      Mitel 3300 ICP IBM Servers HP Servers Sun Servers
    • Mitel Communications Director– Your Platform of Choice Mitel Communications Director Platform
      • Embedded Standard Unified Messaging, auto-attendant, ACD, and WiFi and IP DECT wireless
      • Optional Standalone Applications
      • Mitel Application Suite (MAS)
      • Support standard APIs and third-party applications
      IP Applications Desktop
      • Innovative IP Desktop Portfolio
        • 5304, 5312, 5320, 5324, 5330, 5340, 5360, Cordless head and hand sets: UIC, 5610
        • GigE, WLAN stand
        • Attendant 5540 Console
        • UCA Softphone
      • Seamless IP networking across multiple sites
      • Hardware redundancy and software resiliency
      • IP trunking and SIP line side support
      • 500+ telephony features
    • Mitel 5000 CP – Your Platform of Choice Mitel 5000 Communications Platform
      • Base set of Embedded Applications
      • Optional Standalone Applications
      • Mitel Application Suite (MAS)
      Hybrid Applications Desktop
      • Full IP & Digital Desktop Portfolio
        • 5312, 5324, 5330, 5340, 5304, 5320
        • 8528, 8568
        • Cordless head and hand sets
        • GigE, WLAN stand
        • UC Advanced Console
      • Digital-IP Hybrid Solution
      • Supports up to 200 users
      • SIP Trunks
      • Flexible Migration Options
      • Secure & Reliable
    • Mitel Business Communications Leadership Developing the Future Fall 2004
      • Transition from TDM PBX switching to IP
      • Open O/S to Real Time Open O/S (Linux)
      • Support for Industry std Server HW (SUN, IBM, HP)
      • Development of SW based call control platform (MCD)
      • Virtualization leadership (MICD)
      TDM to VOIP Open O/S to RT Open O/S Industry HW Support SW Based Call Control Desktop Virtualization Data Center Virtualization
    • Desktop Virtualization Mitel Unified IP Client – Voice and Desktop Mobility
      • Seamless Mobility – Single Sign-on
      • Virtual Desktop Integration
      • Cell Phone Automatic Handoff (provider agnostic)
      • Secured and High Available Voice and Data Integrity
      • Energy Efficient – 7 watts for telephony and thin client
      One Number, One Desktop Multiple Devices Reduces IT costs and enhances employee productivity Mobile on the Road while Broadcasting Corporate Identity Home Office with Sun Global Desktop and Home phone Corporate Office with Mitel UIC for Sun Ray Stand Branch office with Sun Ray 270 and Navigator IP Phone
    • Mitel Business Communications Leadership Developing the Future Fall 2004
      • Transition from TDM PBX switching to IP
      • Open O/S to Real Time Open O/S (Linux)
      • Support for Industry std Server HW (SUN, IBM, HP)
      • Development of SW based call control platform (MCD)
      • Virtualization leadership (MiCD)
      TDM to VOIP Open O/S to RT Open O/S Industry HW Support SW Based Call Control Desktop Virtualization Data Center Virtualization
    • Data Center Virtualization / Consolidation
      • Virtualization technology leveraged to provide software portability
        • Identical software used across many platforms
      • Concept extended to replicate instances
        • Industry power curves used to drive capacity
      • Ideal data center fit for both enterprise and service providers
        • IP Telephony delivered in the Cloud
      High Availability, Industry Standard Platform Mitel 3300 ICP Mitel Communications Director Hypervisor Delivers platform compatibility together with scalability and density MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD
    • Mitel and VMware Partnership Global Leader in Virtualization Solutions 85% overall market share 97% market share of F1000 40 countries with over 22,000 channel partners Joint solution release date: calendar Q1, 2010
    • Virtualization of Mitel Applications
      • Mitel UC applications on Industry Standard Servers in a virtualized data centre
        • Consolidation of voice and non-voice applications
        • Capital cost savings due to a reduction in server hardware and real estate
        • Operational cost savings due to reduction in power and server provisioning costs
        • Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
      By breaking down the barriers between the ‘telecom closet’ and the data centre, IT managers can significantly reduce costs and improve operations
    • Solutions Portfolio Applications Overview
    • Mitel Applications Suite Business Communications Made Simple
      • Simplicity
      • Single UC portal
      • Server consolidation
      • Flexibility
      • Scalable up to 1000 users
      • Range of applications
      • Choice
      • IP PBX platform (MCD, 5000 CP, Axxess * )
      • Software only (Sun, IBM ® , HP, Dell ® )
      • MAS Small Business Appliance
      • Server Appliance
      • (3300 ICP, 5000 CP)
      Mitel Speech Auto-Attendant Mitel Teleworker Solution Mitel Unified Communicator ® (UC) Mobile Mitel NuPoint Unified Messaging ™ (UM) Standard Edition Mitel Audio & Web Conferencing (AWC) Mitel Business Dashboard Mitel Customer Service Manager * Axxess supported on MAS 2.0 Mitel ® Applications Suite Consolidated Footprint Integrated Administration Consistent User Experience
    • Mitel Applications Suite Hitting the SMB “Suite” Spot
      • Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
      Calendar Year MAS Global Revenue 2Q 2008 2Q 2009 MAS Growth
    • Driving Strong Customer Attachment
      • Witnessed a 20% application attachment rate relative to the Mitel Communications Director (MCD)
      • Audio & Web Conferencing and NuPoint UM leading the way
      MAS attachment rate over past year 0 % 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% 2Q08 3Q08 4Q08 1Q09 2Q09
    • Mitel Border Gateway
      • Consolidated, multi-service server
      • Secure, trusted connectivity between LAN and Public Internet
      • Allows Mitel IP-PBX to work seamlessly behind company firewall
      • Turns any phone in to a teleworker
      Customer collaboration Home / Remote office Road Warrior Off-site Contact Center Agent Corporate LAN/WAN Public Internet SIP Service Provider Ensure the deployment of secure external and internal workspaces Mitel Border Gateway Teleworker Service SIP Trunk Proxy Service Application Web Proxy Service
    • Solutions Tailored to Fit Your Needs On-site Service & Support Need to work both inside, or outside of the corporate network (customer site, supplier office, warehouse) Office Administrator / Customer Service Multiple support roles, main customer service and access point to the business Constantly on the go, work 24x7, require immediate access to corporate, customer, supplier information Knowledge Worker / Manager Remote / Home Office Multi-tasking, work from home after hours to support global requirements. IT Manager Multiple technology hats – voice and data, requires easy to install and manage solutions, do more with less Senior Executive Sales Need to work both inside, or outside of the corporate network (customer site)
    • Senior Executives / Sales
      • Perfect for:
      • Out of the office 90% of the time
      • Requires real time access to corporate data
      • Need to communicate with knowledge workers, partners, customers 24x7
      • NuPoint Unified Messaging
      • Ability to pick up messages while on the go
      • One common solution
        • Unified messaging, enhanced voice features and text to speech
        • Microsoft integration
        • Inbound and outbound fax
      • UC Mobile Client
      • Single point of contact, single voicemail
      • Turn a mobile device in to a business extension with 4 or 5 digit dialing, mobile contacts dialing
      • PBX Feature GUI
      • Remote user management
      • Seamlessly transfer call from mobile to desk phone with a single key
      • Significantly reduce wireless long distance costs
      One Connection No Limits
    • New! Dynamic Extension – Now even easier!
      • Available with MCD 4.1
        • Enhanced mobile outbound dialing with auto authentication and call back validation
      • How it works
        • Put an “X’ before all your business calls from BlackBerry ® devices with Smart Dialing feature configured
        • Select business contact
        • You are connected!
          • Call back validation optional
        • Make another call from corporate network when done
    • Knowledge Workers
      • Teleworker
      • Increase employee availability and company accessibility
        • Extend pbx to remote / home offices to enable flexible work
        • Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
      • Reduce mobile and long distance phone charges for teleworkers
      • Secure
        • NO VPN requirement
      • Unified Communicator
      • Advanced
      • Desktop client soft phone
      • Get to business over distance
        • Presence, video collab, web collab, single point of communication on the desktop
      • Open Integration with Microsoft / IBM Lotus plus open API
      • Audio and Web
      • Conferencing
      • Reduce travel time and expenses
      • Eliminate costly hosted services expenses
      • Share sensitive information in a secure workspace
      • Track and bill client calls
      • Mitel IP Unified Client
      • for Sun Ray ™
      • Seamless Mobility
      • Simplified Management
      • Lowered TCO
      • Enhanced Reliability
      Freedom to Collaborate From Anywhere
      • Perfect for;
      • Predominately office based – a corridor warrior
      • National and international travel likely
      • Multi-tasking, work off-site or after hours
      • Need immediate communications with individuals or groups internal and external
    • Customer Service and Support
      • Contact Center
      • Solutions
      • Build customer relationships
      • Drive agent and supervisor productivity
      • Optimize contact center operations with historical and real-time reporting
      • Perfect for;
      • Desk based but not necessarily office site based
      • Need to access internal resources and customer information quickly
      Increase Customer Satisfaction
    • Office Administrator / Receptionist
      • Speech Auto Attendant
      • Facilitate 24 x 7 access to information
        • Routing by employee name, department name or a telephone number
        • Enhance contact information through personal IVR
      • Improves return on investment
        • Reduce the number of trunks required to support incoming calls
      • Customer Service Manager
      • Optimize customer experience and business efficiencies
        • Serve customers in the medium of choice
        • Self serve options for improved accessibility
        • Improve call resolution with CRM integration
        • Capitalize on up sell opportunities with out bound dialing
      • Perfect for;
      • Desk based
      • Multiple support roles, main customer service and access point to the business
      • Need quick access to internal information
      Work More Effectively
    • Internal IT Department
      • Enterprise Management
      • Solutions
      • Seamless Single Point Provisioning
      • Manage all applications, users and end points
      • Speed Up Tasks, Eliminate Repetitive Tasks
      • Increase Accuracy, Reliability, and Availability
      • Remote Support
      • 24x7 health monitoring of remote Mitel platforms
      • Secure VPN and dialup access
      • Reduced service truck rolls
      • Improve IT service
        • Faster service response times
        • Pro-active fault resolution
        • Increase system availability
      • Mitel Application Suite
      • Single Server
      • Single Install
      • Consolidated Administration Across Applications and Users
      • Standard templates
      • Perfect for;
      • Multiple technology hats – voice and data
      • Requires easy to install and manage solutions
      • Has to do more with less
      • Business Dashboard
      • Optimize use of employee and system resources
      • Measure customer response to marketing campaigns
      • Monitor employee performance for operational improvement
      • Historical and real-time reporting
      Simplified Administration
    • slide Mitel | Confidential
    • Unified Communicator Advanced
      • Mitel applications
        • AWC, NuPoint, Teleworker, MCD, Mitel 5000
      • Microsoft
        • Click to call from IE, Word, Outlook
        • Calendar
        • Contacts
      • IBM Lotus Notes
        • Click to dial / collaborate
        • Contacts
      • Other PIM integration
        • ACT!
    • Mitel Telecollaboration Solution Integrated video conferencing and collaboration Full HD solution Simple Quality Software-based Telecollaboration Software solution priced for all customers ROI Low bandwidth and high tolerance Network Optimization
    • Solution Components HD Cameras (bottom of each monitor) slide Mitel | Confidential HD Monitors Speakers (for stereo or spatial sound)
      • Server
      • Video Codec
      • Audio Bridge
      • Session Controller
      Spatial Wideband Audio Acquisition Unit (Beam forming Mic Array) SIP Phone With VoiceFirst Application
    • Desktop Portfolio
    • Leadership in Design and Functionality
    • IP Phone Portfolio 5302 5304 5330 5340 5324 5312 New 5360 New 5320 Navigator
      • Dual-port, two-line IP phone supports compression
      • Basic telephony & messaging
      • Entry level
      • Self labeling
      • Large display
      • 8 buttons
      • large graphics backlit display
      • 24 programmable self-labeling keys
      • Dual-port, multi-line, display IP speakerphone
      • User- programmable features
      • Dual-port, multi-line, display IP speakerphone
      • User programmable features
      • Large graphics backlit display
      • Dual-mode protocol SIP / MiNet
      • Wideband audio support
      • HTML applications toolkit built in
      • 48 programmable self-labeling keys with one-touch access
      • Color IP phone
      • HTML toolkit for graphically rich applications
      • Touch screen includes keyboard and volume control
      • “ Sidebar” provides access to applications
      • Physical integration with a PC
      • Integrated to MS Office desktop
      • Provide at-a-glance contacts
    • Mitel Live Content Creator
      • End User Personalized Live Rich Media Content
      • Workgroup Rich Media Content delivery to user community
        • Simple content creation using standard 3rd party blogging tools
        • On-the-fly content updates
      Personalized live rich media content on the phone
    • Wireless Portfolio
    • Wireless LAN Stand
      • Converts a desktop phone to a wireless device
      • Connected to an IP phone – serves as an access point for 6 wireless IP phones
      • Connect a PC to 2nd port for wireless data access
      Having trouble communicating between buildings that may not be wired? Wired Wireless LAN Stand as Access Point Wireless Client Wireless Client Wireless Client Wireless Client Wireless Client Wireless Client
    • Cordless Handset / Headset for 5330 and 5340 IP phones
      • Improve mobility and productivity
      • Mobility within 100 meters range from the phone
      • Leader in acoustic quality
        • DECT technology – higher quality voice, density, and less interference than Bluetooth
    • WiFi Integration
      • SpectraLink e340, h340, i640
        • Full MCD platform integration
        • Handsets can be hot desks or ACD agents; Keyline support
      • SpectraLink 8020/8030 r3
        • Direct MCD SIP integration
        • 802.11 a/b/g support
      • Ascom i75
        • Direct MCD SIP integration
      • App and Middleware support
        • Messaging, Location, PTT
    • IP-DECT Integration
      • MCD Integration
        • Feature rich SIP integration
        • Desktop twinned via Dynamic Extension
      • Enterprise grade Handsets and Accessories
        • Office / Retail: 5602, 5603
        • Healthcare: 5604
        • Industrial: 5606, 5606-Alarm
      • Messaging and Services
        • Phonebook, Alarms, Messaging, Location
        • 3 rd -party App and middleware support
    • SIP Solutions
    • Mitel Commitment to SIP Increased Application Value, Deployment Flexibility and Choice
      • The Promise of SIP
      • Standardizes VoIP communication into a single protocol
      • Enables vendor interoperability of traditional telephony elements
      • Enables standards-based application integration
      • Reduces costs
      • The Reality of SIP
      • Still an evolving standard
      • Interoperability can’t be assumed, it needs to be tested
      • Validation of Mitel solution SIP interoperation with third-party
        • Network devices
        • Endpoints
        • Service provider network configurations
      Mitel SIP Center of Excellence
    • Mitel Commitment to SIP Support
      • Mitel MiNET/SIP Dual-mode sets
      • SIP Phones
      • SIP Softphones
      • Wireless (WiFi and IP DECT) SIP Phones
      • Gateways & Analog Adaptors
      Mitel Communications Director
      • 3300 Embedded Voice Mail
      • NuPoint UM
      • Unified Communicator
      • Teleworker Solution
      • 3 rd party application servers
      SIP Lineside Applications
      • Service Provider Networks
        • Softswitches
        • Gateways
        • Session Border Controllers
        • Firewalls
      • SIP interconnect to PSTN
      • SIP interconnect to other PBXs
      SIP Trunking
    • Net Solutions, Managed Services and Partnerships
    • Mitel NetSolutions ® Wide Area Networks (CLEC Services)
      • Complete local, long distance, Internet access and complex data network offerings
      • Industry leading customer support
      • Local, regional, national and international solutions
      • Solutions include:
        • Local services – PSTN and SIP services
        • WAN technologies – MPLS, VPLS, Optical Ethernet
        • Hosted solutions – Network management, Audio and Web collaboration
      Current CLEC Certifications Pending CLEC Certifications Revised 2009
    • Managed Services
      • Differentiated program addressing total cost of ownership
      • Merges business applications, services and support to address unique business models
      • End-to-end communications services and solutions from a single vendor
      • Ability to add and adapt to emerging technologies
      • Strategically connects financial and application objectives in a long term service and support relationship
      “ For organizations seeking conservation of capital and a fixed monthly bill, Mitel offers its unique managed services program. – Gartner Group ”
    • Consistent, Exceptional Customer Satisfaction Unparallel Customer Satisfaction Rate of 97%
    • Mitel TotalSolution Managed Services Portfolio
      • Complete Sourcing, Support, Consulting and Financing
      • Convert capital cost to operational expenditure
      • Fixed Costs for Up to Eight Years
      • Simple Administration
      • Managed Growth
      • Peace of Mind
      Focus on establishing your business
    • Strategic Partners Partner Focus HP ProCurve Best of breed network/voice offering Microsoft LCS to OCS to Exchange 2007 and beyond Sun Microsystems Desktop / Data Center virtualization VMWare Expansion of virtualization market
    • Why Mitel?
    • Software centric HTML & Custom Apps The Market Leader The Customer Benefit Your choice of software – simplifying management/support Legacy Rescue UCAdvanced applications focus Industry specific IP Phone html applications IP enable outdated infrastructure without replacing any hardware Single portal to launch apps that fit differentiated users Strategic Partnerships Desktop & data center virtualization & OCS / Sametime integration
    • Why Mitel? Our global customer base spans multiple industry sectors
    • Why Mitel? MOTOROLA
    • What CUSTOMERS are “Saying …” “ The Mitel solution is very flexible and provides us with the framework to deploy applications in the future..“ "We now deliver an exceptional service and have been able to expand by the planned 50% without it impacting on customer service.“ "The Mitel system has been in place for about two years - It just works.“ "We run a small but dynamic business, and Mitel's IP technology and Teleworker solution stretch across the globe with us." N. Mackrill CEO CommonTime S. Saunders, VP Corporate Operations Carlson Wagonlit Travel "We used to spend nearly $18,000 each quarter on service calls. With Mitel, we have even been able to scale back our IT support by one headcount due to the remote management features.“ S. Rigby Operations Director Broker Assistance Limited "This system is efficient, we get up to 90% of the calls to the right 'desk' with the correct record 'on-screen' as the calls are answered.“ M. Sharp Practice Manager Northgate Medical Centre C. Gibbons Information Systems Manager Appliance Smart D. Thomas IT Administrator Quirk Auto Dealers
    • What CUSTOMERS are “Saying …” “ The rollout has been so successful in Europe that the Mitel product set has become our global standard.” "We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safety.“ “ Mitel rose above the competition with a solution that is scalable and cost-effective.“ “ Without Mitel’s thorough understanding of our needs, I’m not sure we would have seen this project to through to the end." S. Senicourt Director of Telecommunications Auchan G. Schrils, VP Technology and Services Intercontinental Hotels Group “ With Mitel’s IP Solution we have converged and future-proofed our voice and data networks, while delivering a wide range of hospitality-specific telephony features…” R. W. Runcie CIO CPS “ After careful analysis we new Mitel’s solution was the only one that could do the job.“ L. Johansson Manager of IP Telephony Services MedQuist N. Wright Telecommunications Manager SSA Global D. Zimmerman CIO Arby’s Restaurant Group, Inc.
    • “ Mitel's attack into larger enterprise environments has yielded positive contact center results. The company reports that in FY 2009 (which ends June 30) they sold three times as many contact centers of over 150 seats as they did in FY 2008.” ~ Sheila McGee-Smith, McGee-Smith Analytics, No Jitter, The Mitel (Contact Center) Story June 29, 2009 "Mitel was the first to announce virtualizing real-time voice applications to leverage industry standard servers, based on its relationship with VMWare..“ ~ Blair Pleasant, COMMfusion, No Jitter - It's A Mad Mad Virtual World Oct 21, 2009 "A plethora of advanced UC and collaboration solutions offered by communication vendors are looking to address the same business needs and challenges. Yet, Mitel has remained at the forefront of technology innovation. …. the integration of video conferencing with collaboration (file sharing, etc.) is a valuable feature that provides users with a more comprehensive collaborative experience.“ ~ Elka Popova, Frost & Sullivan, Mitel Enhances it's UC and Collaboration Portfolio Sep 23, 2009 slide Mitel | Confidential
    • "Mitel has a good vision of where it's going, and over time I think we'll see it play a much bigger role in the evolution of the telecom sector than Nortel.“ Zeus Kerravala, Yankee Group Mitel’s strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market. Gartner “ Given that UC has been central to Mitel’s value proposition for several years, while many segment competitors have only incorporated it into their positioning over the past 18 months, the business-driven benefits resulting from these applications remain key differentiators.” ~ Intellicom Analytics , July 2008 slide Mitel | Confidential
    • Thank you Rylan Harris [email_address] 240-387-4559