A brief overview of the Workwise offering.

1. Workwise, est 1983, delivers world-class, customised learning solutions
on-time, on-standard and on-budget to the South African corporate
market.
For over 28 years, medium and large organisations throughout South
Africa have used the Workwise training programmes to enhance the
performance and productivity of managers, team leaders, service, sales
and administrative staff.

2. INSTANT RETURN ON INVESTMENT
There is an Instant Return On Investment (we call it IROI) from Workwise
learning programmes in the areas of:
• Team Leadership
• Management Development
• Customer service
• Project Management
• Sales
• Talent Management
• Personal and Business Productivity
The design of customised solutions ensures that learning is relevant to people's jobs
and that they are able to rapidly acquire skills that they can use immediately.
You will find our programmes to be of great value in this competitive market.

3. ACCREDITATION
Workwise is accredited by the Services SETA – decision # 0172 and manages and
maintains a detailed, documented QA system.
Workwise has attained the prestigious internationally recognised Investors In People
award and has also achieved Star 2 (best practice) and Star 3 (customer service)
certification from the Service SETA.
Workwise actively manages world-class performance and QA, customer service,
content and people management delivery levels in order to retain these recognised
qualifications.

4. Essential Skills
The essential skills of time management, communication, goal-setting and problem solving are the key to maximising
individual and team performance and productivity at every level in organisations. HIV/AIDS Knowledge is Power is
included in the Essential Skills as this life-skills programme empowers people with a sound understanding of the
practical aspects of preventing and/or living with HIV & AIDS in South Africa.
Productivity Essentials
The unique Number Accuracy & Speed and Proofamatics programmes measurably increase productivity and
profitability by reducing errors, increasing working speed with numbers and enhancing the accuracy of written
communications.
Service Essentials
This dynamic curriculum including professionalism, developing productive partnerships and the unique Customer
Service Transaction model is designed to enhance service delivery levels, retain existing customers and grow your
business.
Service Management Essentials
The Service Management Essentials curriculum enables supervisors and managers of service professionals to
reinforce, support and coach new behaviours in the workplace. It also empowers them to actively manage and improve
service delivery levels.
Sales Essentials
A comprehensive, flexible curriculum designed to maximise sales opportunities and achieve business growth and
profitability.

5. The Workwise Team Leadership Essentials (TLE) training curriculum will put your organisation’s
team leaders at the head of the class. From the basics of defining and understanding what management is, to functional
management, the essential skills of leadership, building commitment through communication and motivating - Workwise
has your needs covered with our valuable, effective team leadership programmes that produce results.
Management Development Programme (MDP)
The Workwise Management Development Programme is a comprehensive curriculum structured to provide supervisors
and managers at all levels with the essential functional, interpersonal, performance and team management skills,
processes and techniques needed to lead individuals and teams to achieve desired business results.
The Art of Project Management
The new world-class Art of Project Management provides the structure, process and tools necessary to implement and
master the art and science of project management.
SMART Performance Management & People Development Process
The SMART Performance Management and People Development Process is a line-management driven performance
management and development tool. It enables managers to actively manage all aspects of individual and team
performance and development to achieve required business results.
Functional Management: Practical application tools and techniques that enable supervisors and managers to plan,
organise, direct and control the utilisation of resources and the achievement of results in the workplace.
Performance management skills, including goal/standard setting, performance feedback and appraisal and
coaching skills, to develop and entrench a results-oriented, performance culture in teams and organisations.

6. IMPLEMENTATION OPTIONS
Workwise offers two options for engagement and
implementation.
Option 1: Workwise conducts the training (and if required, the
assessment) in-house for groups of 6-15 learners.
Option 2: Workwise trains and accredits your own facilitators to
implement the learning programmes in-house in order to increase
flexibility and cost-effectiveness.

7. WORKWISE PERFORMANCE RESULTS 2010
Partner with Workwise for Success!
Workwise is proud to publish our 2010 performance results:
1 - Commendation from the external verifier for excellent quality assurance and management practices
236 - learners trained to be better, more effective team leaders and managers
625 - learners trained to enhance and improve customer service delivery
116 - learners certificated with credit
6067 - NQF credits awarded to learners
35 - world-class learning programmes on offer
17 - customised curricula designed for clients
8 - facilitators trained and accredited to facilitate Workwise learning programmes in-house in their organisations
3 - new-release learning programmes
16 - moderations conducted
839 - assessment decisions upheld
0 - assessment decisions overturned by the SETA verifier
86 - average percentage reduction in errors as a result of the unique Number Accuracy & Speed programme
11 - dedicated and professional staff servicing Workwise clients and learners
2010 - new, updated Proofamatics programme
0172 - Workwise FULL ACCREDITATION decision number from the Services SETA

8. CONTACT WORKWISE
Workwise celebrating 28 years of service to the South African Corporate
market, delivers world-class, customised learning solutions
on-time, on-standard and on-budget!
Call Workwise now on 011 476-7550 or email service@workwise.co.za
to make an appointment - we will listen to you and assist you to analyse
your unique needs and objectives; before developing a customised
solution for you, at no cost!
Website: www.workwise.co.za