Tool Time - Usability’s Next Top Model:        KEYSTROKE LEVEL              MODELINGMichael Rawlins, President, Connecticu...
Why this topic We’re all striving towards more agility in  the development lifecycle... Shrinking budgets inspire innova...
Why explore this tool? Time to market – an increasing issue for  product development Cost of large samples no longer fea...
Proof...  “KLM is your  Canary in the  Coal mine...”                  4
Session Goals... What this tool accomplishes. KLM’s Significance in the development  lifecycle. Where best to apply......
What is KLM? Developed in 1983, KLM is a tool that  provides an estimation of keystrokes  associated to data input tasks....
OperationsOperator Characteristic                           EstimationK        key press and release keyboardP        poin...
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A Business Case...Booking a multi-city trip with Amtrak                                        27
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How to Apply… Select a working prototype Identify time-to-task goals from  stakeholders Identify main goals and sub-goa...
Pros… forget about the stop watch! quick and extensible share task with your stakeholders
Cons... spreadsheets can be intimating changing time estimates on operators  may require some level of research   Mitig...
Reference Material…
You can contact us:             michael.rawlins@gmail.comQuestions…   jeff@measuringusability.com             lori@usabili...
Thank you…
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Tool Time: Keystroke Level Modeling

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Presented at the 2011 Usability Professionals Association Conference in Atlanta

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Tool Time: Keystroke Level Modeling

  1. 1. Tool Time - Usability’s Next Top Model: KEYSTROKE LEVEL MODELINGMichael Rawlins, President, Connecticut UPALori Hawkins, Sr. UX Consultant, Usability.org Jeff Sauro, measuringusability.com June, 2011
  2. 2. Why this topic We’re all striving towards more agility in the development lifecycle... Shrinking budgets inspire innovative solutions using new tools. Stakeholders need proof ‘earlier’ in the lifecycle... KLM is an early indicator - providing more precision in our baselining and heuristics. 2
  3. 3. Why explore this tool? Time to market – an increasing issue for product development Cost of large samples no longer feasible Collaborative - even a Product Manager can use this tool! Level-set - The traditional lab & observation techniques are not dead... Perhaps newly augmented by leaner tools like KLM.
  4. 4. Proof... “KLM is your Canary in the Coal mine...” 4
  5. 5. Session Goals... What this tool accomplishes. KLM’s Significance in the development lifecycle. Where best to apply... We’ll leave a lot of time for Q&A... 5
  6. 6. What is KLM? Developed in 1983, KLM is a tool that provides an estimation of keystrokes associated to data input tasks. Best suited for modeling tasks less than five minutes to complete Based primarily on modeling a sequence of operations (K, P, B, H, M, T, W) 6
  7. 7. OperationsOperator Characteristic EstimationK key press and release keyboardP point the mouse to an onscreen object 1.10 secondsB button press or release 0.10 secondsH hand from keyboard to mouse 0.40 secondsM mental preparation 1.20 secondsT(n) type a string of characters (n* K seconds)W (t) user waiting for the system to respond 7
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  27. 27. A Business Case...Booking a multi-city trip with Amtrak 27
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  31. 31. How to Apply… Select a working prototype Identify time-to-task goals from stakeholders Identify main goals and sub-goals Determine happy path (and analyze) Investigate other paths... Share with stakeholders “are we directionally correct...”
  32. 32. Pros… forget about the stop watch! quick and extensible share task with your stakeholders
  33. 33. Cons... spreadsheets can be intimating changing time estimates on operators may require some level of research Mitigation: Composite KLM tool 33
  34. 34. Reference Material…
  35. 35. You can contact us: michael.rawlins@gmail.comQuestions… jeff@measuringusability.com lori@usability.org
  36. 36. Thank you…
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