1. Emirates Integrated Telecommunications Company
The views expressed in this presentation are solely of the presenter and not necessarily of du
Bit-stream in the UAE
du experiences

2. 2Copyright © 2011 du All rights reserved.
du is pioneering advanced and innovative fixed services across its footprint
 du is the 1st operator to provide advanced Fibre to the Home (FTTH) connections to
100% of its customers
 du provides innovative BB, fixed line and IPTV services over its superfast fibre optic
network to customers within the du zone
 du has pioneered Real Home Broadband and Real Business Broadband to bring fast
broadband connectivity to its customers at affordable prices, for the 1st time in the
UAE
 For customers living outside the du area, du offers the benefit of high-value fixed
line services through its Homephone Carrier Select (and soon Carrier Pre-Select)
service

3. 3Copyright © 2011 du All rights reserved.
The UAE bit-stream initiative is unique is several ways and is
comprehensive in scope
Bit-stream based fixed services will
be available to customers in all 7
Emirates
 Abu Dhabi
 Dubai
 Sharjah
 Umm-al-Quwain
 Ajman
 Fujairah
 Ras al Khaimah
All fixed products and services will
be available via bit-stream
wholesale
 Broadband
 Landline – voice over bit-stream
 IPTV
 Fixed services for small and
medium enterprises (SME)
 Symmetric business services
 L2VPN
All the fixed access technologies
present in the du and Etisalat
network are in scope for bit-stream
 IP DSLAM
 ATM DSLAM
 MSAN
 GPON
 FTTH
All customer groups are eligible for
bit-stream
 Residential customers
 SOHO, SME customers
 Enterprise customers
All the wholesale processes involved in the end-to-end
customer lifecycle are being automated, and will be
delivered against pre-defined SLA parameters
 New Order, Migration
 Upgrade / Downgrade processes
 Relocation process
 Cease process
 Wholesale Trouble Ticketing
 Comprehensive SLA for all processes, backed up by SLG, to
ensure a good customer experience
Bit-
stream
scope
Access
Technologies
Geography
Wholesale
products
Automated
processes,
SLA
Customer
segments, types
Dimensions of bit-stream in the UAE

4. 4Copyright © 2011 du All rights reserved.
Bitstream timeline
 Negotiations commenced in 2009
 Technical proof of concept has been conducted in parallel
 Currently conducting end to end inter-operator testing
 Plan to launch Bitstream by the end of 2011