RealDolmen Atlassian Customer Immersion Event Slides
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RealDolmen Atlassian Customer Immersion Event Slides

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These are the slides of the first Atlassian Customer Immersion Event organized by RealDolmen.

These are the slides of the first Atlassian Customer Immersion Event organized by RealDolmen.

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  • Before starting with the agenda, let me introduce myself …

RealDolmen Atlassian Customer Immersion Event Slides RealDolmen Atlassian Customer Immersion Event Slides Presentation Transcript

  • www.realdolmen.com ATLASSIAN CUSTOMER IMMERSION EVENT Get in touch with the Atlassian Tools
  • Who am I? Peter Van de Voorde Schoonaarde Atlassian Expert & ALM Consultant @pvdevoor www.realdolmen.com www.petervandevoorde.com
  • Who are we? DP&E Education EPM ALM Testing & QA People Tools Processes Atlassian Microsoft
  • Agenda  Introduction  Phase 1: Requirements Gathering and Analysis    Overview Hands on Exercise Phase 2: Agile development & Explatory testing    Overview Hands on Exercise Phase 3: Support and Customer Service  Overview  Hands on Exercise
  • Customer Immersion Event
  • Requirements Gathering & Analysis
  • Create requirements using templates
  • Link your requirement pages to JIRA issues.
  • See the direct link to the JIRA issue in Confluence
  • Create multiple issues at once from a table.
  • See the linked pages in JIRA issues and JIRA Agile
  • Use JIRA Agile to track the progress of the Requirement Analysis
  • Summary  Functional Analyst:   Link the Confluence pages to JIRA Stories/Epics   Create Confluence pages for you requirements Use the JIRA Agile Kanban Board to follow up on reviews and the state of the requirements. Product Owner:   Comment on confluence pages using the inline comment   Rank the JIRA issues on importancy in the Kanban TODO column Do reviews of the requirements Project Manager:  Follow up the requirements together with the Product Owner
  • Development & Testing
  • Use JIRA agile to manage your product backlog and sprints.
  • Create sub task right from JIRA Agile
  • Use JIRA Agile to track the progres of your team.
  • Use the reports to get more information about how your team is doing.
  • Use JIRA Capture to create test sessions.
  • Follow all test activity in the test sessions.
  • Install the browser plugin for fast issue creation.
  • Use Bamboo for automated builds.
  • Use Stash to manage your git repository.
  • Use Confluence for documentation and meeting minutes.
  • Use Confluence Team Calendars to follow up on the team, the sprints and individual issues.
  • Use Crucible and Fisheye to do code reviews.
  • Summary  Developer   Work on issues JIRA and check your code into Stash.  Execute builds in Bamboo and code reviews in Crucible.   Create subtasks for issues, estimate them and plan them in a sprint in JIRA Agile Document everything in Confluence. Tester:    Test the issues using test sessions. Link your issues and test sessions to existing stories. Scrum Master:  Plan and Start the Sprint  Create a retrospective in Confluence  Follow up the sprint using JIRA Agile.
  • Support and Customer Service
  • The customer can use the customer portal to ask questions or give feedback.
  • The Service Desk Team can follow up on all the customer questions using the JIRA Service Desk.
  • The JIRA Service Desk has real time reporting.
  • Specify your own SLA’s and Calendars
  • The Customer Portal can be changed to the wishes of the business.
  • JIRA Service Desk can also be linked to a Confluence Knowledge Base.
  • Summary  Project Manager   Clone important bugs into the RealDolmen Travel Project   Follow up on the Service Desk Team Use the realtime reporting and change the SLA’s in JIRA Service Desk Service Desk Team:   Use comments to communicate with the end user.   Use the Service Desk Queues to follow up on issues and triage them. Follow up SLA’s and the Reports in JIRA Agile. End User:  Use the customer portal to enter new questions or give feedback  Use the customer portal to follow up on your existing requests.
  • What can we do for you?
  • Goal Installation (3 days)* Installation & Training (5 days)* Installation, Configuration & Training (10 days)* Basic Installation as seen in this event      Administrator Training Configuration to your processes  * : On Average
  • For more information: visit our website WWW.REALDOLMEN.COM Follow us on: Thank You Or scan this QR code with your Smartphone to immediately go to the website