1. Is Your Shipping Operation
Streamlined to Support Your
Sales Channels?
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
2. Agenda
• Introduction & Welcome
• Oz Development Overview
• Challenges Driving Shipping Complexity
• Customer Examples
• Leveraging “Advanced Shipping” for Growth
• Wrap Up and Q & A
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
3. Today’s Speakers
Troy Graham Brian Hodgson
Director of Bus Dev VP Sales/Marketing
Oz Development Oz Development
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
4. OzLINK Customer Success
Over 10,000 customers use OzLINK
Focused on manufacturing, distribution, eCommerce industries
Small and medium size enterprises
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
5. OzLINK Integrates and Extends
Order Management Applications
Integrate & Extend
eCommerce Warehouse Shipping
ERP/Accounting
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
6. Challenges Driving Shipping Complexity
• Growth brands via
eCommerce Internet/eCommerce
Business • Omni channel (eBay,
Amazon, multiple
Opportunity brands)
• Better visibility
Demands from • Documentation
requirements
Customers • Delivery date options
• Rapid ROI
• Minimal IT resources
Cloud Solution required in house
Payback • Focus on business
problem not IT
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
7. Real Customers With Real ROI
Shipping Fulfillment
Products: Snack Foods Products: Machinery & tools
Segment: Food processing Segment: Wholesale distribution
Functional Area: Logistics Functional Area: Fulfillment
Challenge: Challenge:
• Up to 250 shipments per day • 200-300 shipments per month
• Front office produced shipping documents • Domestic and international
• No MAS 200 & WorldShip integration • Serialized equipment
• Extra data entry, duplicate address books • 2-3 errors per month
• $600-$1000 cost per error
Solution: Solution:
• Bidirectional integration • Pack validation, with serial number
• Eliminated 100% shipping data entry • Savings $24K per year
• Improve customer service • Improved customer service
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
8. Real Customers With Real ROI
Shipping Returns
Products: Gourmet Food Products: Home lighting
Segment: eCommerce Segment: eCommerce
Functional Area: Fulfillment Functional Area: Shipping/returns
Challenge: Challenge:
• 200-300 shipments per day • 10-15 returns per day
• Multiple documents for pick/pack/ship • 2 hours processing per day
• Legacy system performance was slow • Complex charge-back rules
• Costly pick/ship errors ($36 per error) • Too much clerical paperwork
• Minimal time for customers
Solution: Solution:
• Integrated pack slip/UPS label • Integrate RMA & UPS
• Increased fulfillment productivity by 50% • Savings $17.5K per year
• Reduced shipping errors • Reduced clerical tasks 96%
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
9. OzLINK Provides Advanced Shipping
Automate Complex Leverage the Broadest Service All
Business Rules Carrier Support Sales Channels
• Auto select carrier and service • All carrier options
• By sales channel • US and International • Branded pack slips
• By order weight, value, etc. • Third party billing • ASN
• By line of business • Scales and peripherals • Retail compliant labels
• Automate returns • Combo pick ticket & ship label • Drop ship for your customers
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
10. Connect eCommerce into
Order Management
Order
Management
eCommerce
ERP
Warehouse/Shipping
• Synchronize orders, and inventory
• Real time order status
• Update pricing and item data
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
11. Pre-Ship Address Validation
Order Ready To
ERP
Entry Fulfill
• Review pending orders
• Approval
• Fulfillment
• Screens periodically &
highlights ambiguous
Address correction fees orders
Are $10 per error • Correct and update
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
12. Automate Business Rules
Shipment Origin/Dest
Consignee
Details Address
• Weight, dims • Loyalty programs • Residential
• Value • Drop ship • Urban area
• Commodity • Preferred service • PO Box
• Delivery date • International
OzLINK
Automate Business Rules
Carrier & Service Shipping Options Package Options
• Ground • Return Service • Delivery confirmation
• Next Day Air • Saturday Delivery • Flexible parcel ins.
• Mail Innovations • Int’l Commodity • Declared value
• Freight • etc • etc.
• etc
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
13. Partner Fulfillment: Suppliers or Customers
Customer Supplier
Drop Ship Fulfillment
Delivery Orders Orders Purchase
Warehouse Sales
Consumer Retailer Supplier Customers
Purchase Delivery
• Service you drop ship customers • Leverage suppliers for drop ship
• Create retailer specific branded pack slips • Gain visibility to orders status
• Leverage third party billing • Capture rates real time with shipment
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
14. Create Branded Pack Slips
and Branded e-mails Notifications
Branded e-mails Branded packing slips
to improve customer service For drop ship customers
and repeat business or different brands
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
15. Alternate Pick & Pack Scenarios
Batch Processing Master Picking
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
16. Supported Application Integrations
CRM/ ERP/
Accounting Homegrown
eCommerce
Web
ODBC Services
Batch Files XML
Terminal Legacy
Emulators Applications
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
18. Advanced Shipping Summary
Need Carrier Software Only OzLINK
Real Time/bi-directional integration
Business rules
TnT based mode optimization
Branded e-mail notifications to customers
Adv. Pack Verification, ASN, retail compliant labels
Integration of eCommerce Applications
Multiple Pick Options
Drop ship/supplier fulfillment
Automating returns and labels
Pre-Ship Batch Address Validation
Oz Development, Inc. www.ozdevelopment.com 508.366.1969
19. Can Advanced Shipping Help You?
• Are expanding sales & channels creating more
business rules?
• Do growth channels such as Amazon & eBay to
be better integrated into shipping?
• Are there customer documentation requirements
that could be automated?
• Can you save freight spend through mode
optimization?
Oz Development, Inc. www.ozdevelopment.com 508.366.1969