Kofax connect 2011: DHL, Kofax and Yakidoo

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How DHL Express Leverages Kofax Technology and Yakidoo Services to secure substantial, measureable returns on investment

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Kofax connect 2011: DHL, Kofax and Yakidoo

  1. 1. How DHL Express Leverages Kofax Technology and Yakidoo Services to secure substantial, measureable returns on investment Presented by: Joseph Haroun Please silence your mobile phone before the session begins.Slide 1
  2. 2. About DHL and YakidooDHL Express• A world market leader in air-express services, covering all packages, express and general cargo services.• Delivery to over 220 countries and 120,000 destinations worldwide.Yakidoo• An end-to-end Data Capture and Content Management Specialist Company.• A Kofax Certified Solutions Provider• The Yakidoo management team has been working with DHL since the inception of the original project in 2002.Slide 2
  3. 3. Phase I – Waybill ProcessingWaybill Capture – Tens of thousands of shipments processed daily• Pains • Large billing FTE data entry costs – 100+ people • Delayed billing time • Delayed cash receipt • Outsourced scanning of waybills after data entry completed • Transportation of waybills to one central location for scanning • Required a solution be implemented within 60 daysSlide 3
  4. 4. Phase I – Waybill ProcessingWaybill Capture –• Resolution • Deploy a Kofax Capture solution to scan waybills • Use Kofax VRS to clean images prior to extraction process • Utilize Kofax Capture OCR and ODBC technology to minimize data entry Sample: similar configurationSlide 4
  5. 5. Phase I – Waybill ProcessingWaybill Capture –• Outcome • 60% reduction of FTE costs • Billing reduced to 8 hour billing cycle • Scanning of waybills no longer outsourced • Solution implemented on time, on budget and well supported right from the start • Large $ savings • ROI less than 3 monthsSlide 5
  6. 6. Phase II – Waybill Processing Increase OCR success rate to 99%+ by augmenting technology • DHL and Yakidoo agreed that keys to bringing the accuracy rate up to the levels being seeked required improvements in this areas • OCR compatible document design • Integrated data entry / OCR application • Enhanced (strict) business rules integrated into the OCR application – account, weight, and postal code • Enhanced customer master file searches • Pre-population of some areas of document • More VALIDATION less ENTRYBoxes and shading guide the shipper to print clearly with space between each character Un-necessary formatting Lines / Shading / Graphics have been removed for better OCR reading Slide 6
  7. 7. Phase II – Waybill ProcessingOutcome • A further 85% reduction of headcount related to data entry of waybills • Validation vs Data Entry • Billing costs have been reduced dramatically Fields to Wait time per verify Fields to key Keystrokes image OLD NEW OLD NEW OLD NEW OLD NEW (PMS) (OCR) (PMS) (OCR) (PMS) (OCR) (PMS) (OCR) Total 25 4 8 3 47 15 1 sec .25 sec % Reduced - 85.3% - 65.8% - 67.9% - 75.0%Slide 7
  8. 8. Phase II – Waybill ProcessingTechnology Changes • Utilize current Kofax environment • Addition of Kofax Transformation ModulesSlide 8
  9. 9. Phase III – Payment ProcessingAccounts Receivable – payment processing• Pains • 100’s of incoming daily cheque payments entered manually • Several FTE’s performing process • Delay in depositing chequesSlide 9
  10. 10. Phase III – Payment Processing Accounts Receivable – payment processing • Resolution • Use technology in place (Kofax KTM) to capture data from cheques • Introduced KTM add on A2iA module technology to capture recognition of unconstrained handprint and cursive (or freestyle) handwriting • Use already in place scanning hardwareSlide 10
  11. 11. Phase III – Payment Processing Accounts Receivable – payment processing • Outcome • Validate vs Data Entry • Direct feed of data to financial application • Reduction of FTE costs by 90% • Use of technology already in placeSlide 11
  12. 12. Phase IV – Accounts Payable Processing Accounts Payable – Invoice processing • Pains • Receipt of invoices decentralized • Sorting of incoming invoices and ability to capture electronically • FTE costs in regards to data entry of invoices • Processing and approval of invoicesSlide 12
  13. 13. Phase IV – Accounts Payable Processing Accounts Payable – Invoice processing • Resolution • Utilize current Kofax Capture and Kofax Transformation Modules technology to separate, classify and extract data • Integrate to financial application to perform electronic lookups and automatic data entry • Release data and image to a Content Management repository to allow the electronic approval of invoices • Utilize expertise of Yakidoo to implement solutionSlide 13
  14. 14. Phase IV – Accounts Payable Processing Accounts Payable – Invoice processing • Outcome • Reduction of FTE’s – Validate vs Data Entry • Ability to take advantage of early pay discounts • No more filing • Quicker approval of invoicesSlide 14
  15. 15. Other Deployments – POD Signature Extraction Significant automation has been added to the process to keep daily costs down • Automatic barcode reading • Automatic signature extraction Even complicated forms are read and extracted with flexibility • Multi pieces/shipments assigned to the same signature • Flexibility for a user adjusting the “signature box” when the writing falls out side of the box.Slide 15
  16. 16. Please Turn In Your Survey! Thank You! For further information, please contact: Victor Bensusan VP Sales - Yakidoo Phone: (905) 267-3949 Email: victor@yakidoo.comSlide 16

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