“We could not have
handled the growth
we had last year at
Chief Operating Officer,
At a Glance:
Redcat Racing the premier source for quality RC Gas Cars, RC Nitro Cars, and RC
Electric cars. They offer over 40 different cars and models as well as a wide
selection of parts, tools and accessories. Established in 2005, Redcat Racing’s
distribution channels have expanded dramatically with their success. These
include their NetSuite eCommerce site, and over 2000 dealers and hobby shops.
With growing demand, Redcat Racing needed a better way to operate in their
warehouse to sustain their customer satisfaction, growth, and profits.
Increased order accuracy by over 80% saving $83,000 per year
Cut fulfillment on large dealer orders by over 60%
Gained visibility to warehouse staff utilization
Redcat Racing handles 800-1000 orders per week, with the holiday season
peaking at 1200 order per day. The mix and complexity of orders varies greatly
with large dealer orders being 10-12 pages, versus single item consumer orders.
Furthermore, in supporting their dealers, they also do a lot of drop shipments
enabling their dealers to carry more models while getting fast customer
deliveries, without having to carry the inventory. Their growth has been
phenomenal, but also created the following issues:
With a growing product line, ensuring the right products were
getting picked was becoming much harder.
The paper-based process to pick large orders required too much
manual counting. Staff were constantly recounting and re-
checking what was picked versus what was left.
The operations management team did not have any good way to
track the productivity of the warehouse staff
Redcat was a longtime OzLINK Shipping customer and added OzLINK Mobile to
address these challenges. With OzLINK Mobile Redcat Racing uses mobile bar
code scanning to perform wireless picking and receiving, streamlining the
process for their 5 pickers. During peak season Redcat Racing needs to add
temporary staff. With OzLINK Mobile the time to get these new personnel
productive is less than 30 minutes. The benefits achieved include:
Bar code scanning and guided walk paths increased order accuracy
Wireless picking for large orders eliminated any paper record keeping
NetSuite now captures the warehouse activities by user to improve
Sets The Pace