At a Glance:
Image3D is a visionary and market leader in 3D, producing custom-made 3D
experiences for everyone from blushing brides to corporate titans. Founded in 1997,
by Rich Dubnow, Image3D has grown from a kitchen table operation to a state-of
the art company. As their reputation expanded, Image3D set up an eCommerce site
to support the ever growing customer demand. To enable best practices they
selected Magento as their shopping cart platform. However, ensuring the fulfillment
and shipping processes were streamlined required OzLINK.
Industry: Retail, eCommerce
Oz Solutions: OzLINK Channel, OzLINK Shipping
Applications: Magento, UPS WorldShip
Streamlined Magento order processing saving $10,500 per year
Improved customer service and visibility while growing at 42%
Increased ability to handle volume peaks with minimal additional labor costs
Image3D sells through their Magento eCommerce site, and directly to wholesale
customers. Although they have a small number of SKUs, the custom elements of
handling a customer’s images and providing the best service level are what really
enables their growth and success. However, once they implemented Magento, they
realized they had additional challenges, these included:
Magento orders were handled semi–manually, resulting in more clerical
time taking away from customer service and the value added work.
Due to the manual processing, errors were more common resulting in
fulfillment and shipping errors, which can be very costly.
Customers’ visibility to their order status and shipments was not where it
needed to be. This is especially crucial in their market as deliveries are
often tied to special events like weddings, birthdays, or a promotion.
Image3D turned to OzLINK to automate and streamline their Magento order
processing. The solution capabilities include:
Processing orders directly from Magento to be shipped in UPS WorldShip
Order status and tracking are automatically updated back into Magento
Shipping is reduced to a one click solution reducing critical timing
Image3D Sees More Clearly
“Magento and eCommerce are
key to our growth, and OzLINK
is critical for us to leverage this
-Rich Dubnow, founder,
OZ DEVELOPMENT, INC.
OzLINK Customer Success Story