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OzLINK Customer Success Story

Atlanta Barber Supply
Atlanta Barber Supply Trims Costs and Integrates
With OzLINK
At a Gla...
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Atlanta Barber Supply Trims Costs and Integrates eCommerce with OzLINK

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Transcript of "Atlanta Barber Supply Trims Costs and Integrates eCommerce with OzLINK"

  1. 1. OzLINK Customer Success Story Atlanta Barber Supply Atlanta Barber Supply Trims Costs and Integrates With OzLINK At a Glance: Since 1946 Atlanta Barber Supply has served the professional barber industry with great products and service at terrific prices. With a robust walk-in retail business, and strong catalog volume, Atlanta Barber expanded their sales channels to include an eCommerce site. The eCommerce order growth has been tremendously successful, however they needed to streamline the process to fit with their existing fulfillment model. To integrate the eCommerce orders into their QuickBooks POS order management process Atlanta Barber Supply looked to OzLINK. Industry: eCommerce, Retail Oz Solutions: OzLINK Channel Applications: QuickBooks POS, ProStores by eBay “OzLINK created significant value. The team was extremely knowledgeable which resulted in a very smooth implementation.“ -Russell Garner, Operations Manager, Atlanta Barber Supply Key Benefits:  Enhanced customer service with better visibility to order status and tracking  Cut manual processes 87%  Improved order accuracy by eliminating manual steps The Challenge: With the growth of eCommerce, Atlanta Barber Supply was spending a whole day catching up on orders, and entering them into QuickBooks POS. Not only was this time consuming, but it resulted in fulfillment errors and delays, creating issues in inventory allocation and customer inquiries on orders status. The growth was outpacing their manual processes.   With over 125 orders a day and the eCommerce volume growing to a third of the business, the manual steps were simply taking too long Updating order status & tracking in ProStores was not as timely as customers expected. The Solution: Atlanta Barber Supply first implemented OzLINK to streamline the shipment processes for their walk-in and catalog orders. Based on this success, they added eCommerce automation. OzLINK processes the order file from ProStores and automatically creates sales orders in QuickBooks. Post shipment, OzLINK also creates a file of tracking numbers that are easily imported back into the ProStores based eCommerce site. The results are:   Processing a campaign was cut from 7-8 hours down to 25 minutes Improved order accuracy, fulfillment times, and customer service O Z D E VE L OP ME N T , I N C . Phone: 508-366-1969 sales@ozdevelopment.com www.ozdevelopment.com

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