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Create and Simplify Flexible Order Management with IBM OMS

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Successful order management projects are unique in their ability to create brand loyalty by demonstrating a unified commerce approach, spanning pre- and post-sales. Intelligent fulfillment is also essential to organizations selling complex configurable offerings, due to assembly and fulfillment workflows that may span multiple facilities and planning systems.

Perficient’s OMS Rapid Deployment Asset is a pre-configured solution that can be implemented quickly to demonstrate tangible results. The OMS RDA delivers pre-defined functionality, cuts implementation time, and provides flexible, process-based order management from multiple channels while enabling customized fulfillment based upon user-defined business requirements.

In our webinar, we discussed the key benefits of the OMS Rapid Deployment Asset:

-Rapid implementation using pre-defined accelerators
-Simplified connectivity with an IBM ESB that enables various enterprise applications to seamlessly communicate
-Pre-built artifacts for solution design, detail design, and test cases
-Quick delivery of the end-to-end solution to showcase value to your organization

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Create and Simplify Flexible Order Management with IBM OMS

  1. 1. CREATE AND SIMPLIFY FLEXIBLE ORDER MANAGEMENT SYSTEMS WITH IBM OMS
  2. 2. 2 AGENDA Supply Chain Rapid Delivery 01 02 03 Q & A 04 About Perficient 05 Client Successes
  3. 3. 3 ABOUT PERFICIENT Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions.
  4. 4. 4 PERFICIENT PROFILE Founded in 1997 Public, NASDAQ: PRFT 2015 revenue $473.6 million Major market locations: Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chattanooga, Chicago, Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Lafayette, Milwaukee, Minneapolis, New York City, Northern California, Oxford (UK), Southern California, St. Louis, Toronto Global delivery centers in China and India >2,800 colleagues Dedicated solution practices ~90% repeat business rate Alliance partnerships with major technology vendors Multiple vendor/industry technology and growth awards
  5. 5. 5 YOUR SPEAKERS Pawan Kumar Gupta Director, IBM Industry Solutions Steve Gatto Partner Specialist, IBM Commerce
  6. 6. 6 SUPPLY CHAIN ISN’T SEXY, BUT IT IS HOT! Delivery to parking spot in an hour or less 42% of online orders and ~90% of its online returns for the second quarter handled by 700 stores, faster/shorter delivery windows Paying $1.5B for 12M sq. ft. portfolio from LBA Realty’s hotbed U.S. west coast distribution centers Bought 15M sq. ft of distribution centers from Hillwood Dev Co. for $1.1B
  7. 7. 7 SUPPLY CHAIN CAN ALSO BE YOUR NEMISIS World's seventh-largest container carrier filed for receivership … … trying to secure enough funds to help unload an estimated $14B in cargo initially trapped on its ships around the world. Stranded outside the Port of Long Beach, CA Fire at Gap New York distribution center slows online orders
  8. 8. 8 CONSUMERS CONTINUE TO BE A DEMANDING BUNCH Recent annual poll says more than half of eCommerce consumers now browse by which shipping choices are available
  9. 9. 9 ENTERPRISE’S RESPONSE CONTINUE TO EVOLVE Which of the following initiatives are likely to be your organization’s top software priorities over the next 12 months? (Percentage selecting high priority or critical priority) Sales, commerce, and fulfillment solutions Customer service solutions Digital delivery solutions Enterprise marketing solutions Infrastructure and context technologies Product innovation solutions Aggregation technologies Interaction technologies 0 100 0 100 0 100 0 100 59% 59% 56% 55% 0 100 0 100 0 100 0 100 53% 53% 53% 52% Base: 560 North American software decision-makers whose firms sell to consumers (500+ employees) Source: Forrester’s Global Business Technographics® Software Survey, 2015
  10. 10. 10 ENABLED BY TECHNOLOGY
  11. 11. 11 PRESENT STATE: SILOS WEB OTHER CHANNELS, M&A… STORES
  12. 12. 12 THE PERFECT ORDER – WHAT IS IT? ORDER MANAGEMENT SYSTEMS PROVIDE THE LOGIC AND WORKFLOW NEEDED TO DRIVE THIS DEMAND Ship to a home from a sourced store to sell down excess inventory and/or minimize shipping time and costs. Place an order in a non-store channel (e.g., website, mobile, social, or catalog/call center) and pick it up in a physical location (e.g., store, warehouse, locker, etc.). Begin an order via one channel (e.g., online) and complete it in another (e.g., working with a store associate who accesses and completes the order on a tablet in the store).
  13. 13. 13 OPTIMIZED SOURCING & FULFILLMENT
  14. 14. 14 WHAT IS IT? The OMS Rapid Delivery Asset Solution is part of the larger eCommerce fulfilment system aimed at achieving improved scalability and international support for your companies wholesale/retail order management processing.
  15. 15. 15 HIGHLIGHTS
  16. 16. 16 SCOPE GENERAL Participant Modeling Geography/Language/Currency Distribution Groups & Nodes User Groups & Roles DATA LOADS Item Master | Customer Master | Inventory ORDER Capture | Status | Hold | Monitors | Validation | Event Notifications INVENTORY Visibility & Management |Inventory Sync | Adjustments CALL CENTER Order Capture Order Modifications Payment Processing Return Order Processing RETURNS MANAGEMENT Return order processing Exchange Order Re-ships EXECUTION & FULFILLMENT Order Orchestration | Payment Processing Sourcing & Scheduling | Allocation & Release | Shipment Confirmation | Settlement | Sales Audit & Invoicing
  17. 17. 17 INTEGRATIONS • Item Catalog • Customer Master • Inventory Sync • Inventory Adjustments • Order Capture • Payment Authorizations • Publish Order Status & Update • Confirm Shipment • Return Order Capture • Invoicing • External Tax Engine • LDAP Integration • Email Server Integration • Return Order Receipt
  18. 18. 18 PROJECT TIMELINE
  19. 19. 19 CLIENT SUCCESS STORY SPECIALTY HOME DÉCOR RETAILER With more than 300 stores in the U.S., our client embarked on an initiative to further grow its eCommerce capabilities and improve digital customer experience to better compete. To improve scalability and eCommerce functionality, we implemented IBM Integration Bus as part of a larger eCommerce fulfillment system with IBM Sterling Order Management. From an integration perspective alone, the client’s development time was cut by 10% and time to implement integration services for Sterling OMS dropped by 25%. The now-seamless omni-channel customer experience resulted in reduced costs and quicker order delivery, significantly improving customer satisfaction and engagement.
  20. 20. 20 CLIENT SUCCESS STORY SPECIALTY APPAREL RETAILER Our client, which sells footwear, headwear, sports apparel, and accessories in more than 2,400 retail stores throughout the U.S., Canada and the U.K., suffered from an inefficient legacy order management system. Leveraging our expertise and supply chain experience, we assessed current capabilities and business requirements and determined the right approach for implementing IBM Sterling Order Management. Through leading the end-to-end OMS implementation that integrated with a number of complementary systems, the platform has positioned the client to win a multi-million, multi-year fulfillment contract from a major athletic shoe manufacturer. The client is now able to coordinate and customize the fulfillment processes across store, call center and online channels through providing a single view of supply/demand/ order information.
  21. 21. 21 CLIENT SUCCESS STORY LARGEST RETAIL FARM AND RANCH STORE IN THE U.S. The company operates more than 1,200 retail stores in 45 states and needed an order management system that could handle growing demand across multiple selling channels, with the goals of achieving an inventory view across all demand and fulfillment channels, reducing product fulfillment costs, and improving profitability. With IBM Sterling Order Management, the client has reduced fulfillment cost per item resulting in an expanded web catalog and improved profitability. The project initiated a vendor drop ship platform which allows for further catalog expansion without inventory investment, and has the foundation for further expansion of its omni-channel retail business.
  22. 22. 22 QUESTIONS Type your question into the chat box
  23. 23. 23 FOLLOW US ONLINE • Perficient.com/SocialMedia • Facebook.com/Perficient • Twitter.com/Perficient_IBM • Blogs.perficient.com/IBM Guide: Delivering Intelligent Fulfillment and Exceed Buyer Expectations with IBM OMS Solution Sheet: OMS Rapid Delivery Asset

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