Wake County Crowdsourcing Presentation

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Carol Laing and Ben McFadden of Wake County Public Libraries share their experience with crowdsourcing, which refers to any of a number of ways organizations can use the wisdom of the "crowd" to help generate ideas and solve problems.

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  • Carol does into and selfBen into. Self and checks in with audience
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  • Carol – Example of OED. Early example. Open call made to community for contributions by volunteers to index all the works in the English language and example quotations for each and everyone of their usages. 70 yr project, 6 million submissions.Surgeon of Crowthorne by WinchesterBulletin board in the break room. Staff suggestion box.
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  • BenUnrealisticexpectationsNot a wish listRealistic timelineDirect response from managers
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  • CarolHaveaudience share ways to celebrate idea successes.
  • CarolCommunication of what is happening with ideas helps to gain staff buy inSeeing results – seeing managers respond to their ideas/engaged with toolSquirrely, not all staff ideas are viable or fit into the direction of administration.
  • BenRelies on staff initiative – cannot highlight comments from managers as opposed to general staff comments
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  • Wake County Crowdsourcing Presentation

    1. 1. welcome to …
    2. 2. the art ofcapturing ideas:internal crowdsourcing in libraries
    3. 3. introductions: carol: chair ben: token male who are you?
    4. 4. crowdsourcing examplethreadless.com
    5. 5. what is crowdsourcing?Trend of leveraging the intelligence of thecrowd. not new doesn’t have to be tech-based
    6. 6. what iscrowdsourcing? See our booklist for more!
    7. 7. what is crowdsourcing?you might already be doing it!how do you currently leverage the wisdom of your “crowd?”
    8. 8. How is wcpl using the crowdsourcingapturing ideas that might’ve been lost opportunity for staff feedback concept? manageme staff nt
    9. 9. of puzzles & elephants
    10. 10. crowdsourcing wcplideaswhere it all began…
    11. 11. crowdsourcing examplesmy starbucks idea
    12. 12. crowdsourcing wcplideasProject development - June 2010 to September 2010 One year anniversary on September 25!
    13. 13. crowdsourcing wcplideas Select technology and customize designDefine process to act on recommendation. Market tool to management and staff. Manage tool.
    14. 14. crowdsourcing wcplideas
    15. 15. crowdsourcing wcplideas In Progres s Hot In COMPLET 20 Votes E Review 30 days CLOSED
    16. 16. crowdsourcing wcplideas voting activity
    17. 17. crowdsourcing wcplideas 191 out of 250 staff members about 76%
    18. 18. crowdsourcing wcplideas
    19. 19. crowdsourcing wcplideas
    20. 20. crowdsourcing wcplideas ideascale
    21. 21. crowdsourcing in actionidea voting statistics 187 Ideas, 615 Comments, 3670 Votes
    22. 22. crowdsourcing in action CompleteClosed 21 100 In Progress 10 In Review 31 Recent 25
    23. 23. crowdsourcing in action
    24. 24. crowdsourcingw to measure success traffic percentage of participants survey results/perception of effectiveness
    25. 25. crowdsourcingour experience live and learnif we had it to do over…
    26. 26. crowdsourcingour experience clear guidelines What’s appropriate/language
    27. 27. crowdsourcingour experience control vs openness engaging managers
    28. 28. crowdsourcingour experience communication of idea progress
    29. 29. crowdsourcingour experience going forward… what’s next?
    30. 30. crowdsourcingour experience direct response of managers
    31. 31. crowdsourcingour experience rebranding: new push for users
    32. 32. crowdsourcing and you things to consider regular newsletter celebrate your successes
    33. 33. crowdsourcing and you things to consider staff buy-in
    34. 34. crowdsourcing and you things to consider limits of software
    35. 35. crowdsourcing and you things to consider anonymity issues
    36. 36. crowdsourcing and you things to considerenergetic committee
    37. 37. crowdsourcing and you things to considerups and downs: normal
    38. 38. crowdsourcing and you things to consider go with the flow!
    39. 39. crowdsourcingQuestions & Answers

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