Wake County Crowdsourcing Presentation

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Carol Laing and Ben McFadden of Wake County Public Libraries share their experience with crowdsourcing, which refers to any of a number of ways organizations can use the wisdom of the "crowd" to help …

Carol Laing and Ben McFadden of Wake County Public Libraries share their experience with crowdsourcing, which refers to any of a number of ways organizations can use the wisdom of the "crowd" to help generate ideas and solve problems.

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  • Carol does into and selfBen into. Self and checks in with audience
  • Ben
  • Carol – Example of OED. Early example. Open call made to community for contributions by volunteers to index all the works in the English language and example quotations for each and everyone of their usages. 70 yr project, 6 million submissions.Surgeon of Crowthorne by WinchesterBulletin board in the break room. Staff suggestion box.
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  • Ben with Todd
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  • BenUnrealisticexpectationsNot a wish listRealistic timelineDirect response from managers
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  • CarolHaveaudience share ways to celebrate idea successes.
  • CarolCommunication of what is happening with ideas helps to gain staff buy inSeeing results – seeing managers respond to their ideas/engaged with toolSquirrely, not all staff ideas are viable or fit into the direction of administration.
  • BenRelies on staff initiative – cannot highlight comments from managers as opposed to general staff comments
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Transcript

  • 1. welcome to …
  • 2. the art ofcapturing ideas:internal crowdsourcing in libraries
  • 3. introductions: carol: chair ben: token male who are you?
  • 4. crowdsourcing examplethreadless.com
  • 5. what is crowdsourcing?Trend of leveraging the intelligence of thecrowd. not new doesn’t have to be tech-based
  • 6. what iscrowdsourcing? See our booklist for more!
  • 7. what is crowdsourcing?you might already be doing it!how do you currently leverage the wisdom of your “crowd?”
  • 8. How is wcpl using the crowdsourcingapturing ideas that might’ve been lost opportunity for staff feedback concept? manageme staff nt
  • 9. of puzzles & elephants
  • 10. crowdsourcing wcplideaswhere it all began…
  • 11. crowdsourcing examplesmy starbucks idea
  • 12. crowdsourcing wcplideasProject development - June 2010 to September 2010 One year anniversary on September 25!
  • 13. crowdsourcing wcplideas Select technology and customize designDefine process to act on recommendation. Market tool to management and staff. Manage tool.
  • 14. crowdsourcing wcplideas
  • 15. crowdsourcing wcplideas In Progres s Hot In COMPLET 20 Votes E Review 30 days CLOSED
  • 16. crowdsourcing wcplideas voting activity
  • 17. crowdsourcing wcplideas 191 out of 250 staff members about 76%
  • 18. crowdsourcing wcplideas
  • 19. crowdsourcing wcplideas
  • 20. crowdsourcing wcplideas ideascale
  • 21. crowdsourcing in actionidea voting statistics 187 Ideas, 615 Comments, 3670 Votes
  • 22. crowdsourcing in action CompleteClosed 21 100 In Progress 10 In Review 31 Recent 25
  • 23. crowdsourcing in action
  • 24. crowdsourcingw to measure success traffic percentage of participants survey results/perception of effectiveness
  • 25. crowdsourcingour experience live and learnif we had it to do over…
  • 26. crowdsourcingour experience clear guidelines What’s appropriate/language
  • 27. crowdsourcingour experience control vs openness engaging managers
  • 28. crowdsourcingour experience communication of idea progress
  • 29. crowdsourcingour experience going forward… what’s next?
  • 30. crowdsourcingour experience direct response of managers
  • 31. crowdsourcingour experience rebranding: new push for users
  • 32. crowdsourcing and you things to consider regular newsletter celebrate your successes
  • 33. crowdsourcing and you things to consider staff buy-in
  • 34. crowdsourcing and you things to consider limits of software
  • 35. crowdsourcing and you things to consider anonymity issues
  • 36. crowdsourcing and you things to considerenergetic committee
  • 37. crowdsourcing and you things to considerups and downs: normal
  • 38. crowdsourcing and you things to consider go with the flow!
  • 39. crowdsourcingQuestions & Answers