Carol Laing and Ben McFadden of Wake County Public Libraries share their experience with crowdsourcing, which refers to any of a number of ways organizations can use the wisdom of the "crowd" to help generate ideas and solve problems.

1. welcome to
…

2. the art of
capturing ideas:
internal crowdsourcing
in libraries

3. introductions:
carol: chair
ben: token male
who are you?

4. crowdsourcing
example
threadless.com

5. what is
crowdsourcing?
Trend of leveraging the intelligence of the
crowd.
not new
doesn’t have to be
tech-based

6. what is
crowdsourcing?
See our booklist for more!

7. what is
crowdsourcing?
you might already be doing it!
how do you currently leverage
the wisdom of your “crowd?”

8. How is wcpl using
the
crowdsourcing
apturing ideas that might’ve been lost
opportunity for staff feedback
concept? manageme
staff nt

9. of puzzles & elephants

10. crowdsourcing
wcplideas
where it all began…

11. crowdsourcing
examples
my starbucks idea

12. crowdsourcing
wcplideas
Project development - June 2010 to September
2010
One year anniversary on September 25!

13. crowdsourcing
wcplideas
Select technology and customize design
Define process to act on recommendation.
Market tool to management and staff.
Manage tool.

14. crowdsourcing
wcplideas

15. crowdsourcing
wcplideas
In
Progres
s
Hot
In
COMPLET
20 Votes E
Review
30 days
CLOSED

16. crowdsourcing
wcplideas
voting activity

17. crowdsourcing
wcplideas
191 out of 250 staff
members
about 76%

18. crowdsourcing
wcplideas

19. crowdsourcing
wcplideas

20. crowdsourcing
wcplideas
ideascale

21. crowdsourcing
in action
idea voting statistics
187 Ideas, 615 Comments, 3670
Votes

22. crowdsourcing
in action
Complete
Closed 21
100 In Progress 10
In Review 31
Recent 25

23. crowdsourcing
in action

24. crowdsourcing
w to measure success
traffic
percentage of participants
survey results/perception of
effectiveness

25. crowdsourcing
our experience
live and learn
if we had it to do over…

26. crowdsourcing
our experience
clear guidelines
What’s appropriate/language

27. crowdsourcing
our experience
control vs openness
engaging managers

28. crowdsourcing
our experience
communication
of idea progress

29. crowdsourcing
our experience
going forward…
what’s next?

30. crowdsourcing
our experience
direct response
of managers

31. crowdsourcing
our experience
rebranding:
new push for users

32. crowdsourcing
and you
things to consider
regular newsletter
celebrate your successes

33. crowdsourcing
and you
things to consider
staff buy-in

34. crowdsourcing
and you
things to consider
limits of software

35. crowdsourcing
and you
things to consider
anonymity issues

36. crowdsourcing
and you
things to consider
energetic committee

37. crowdsourcing
and you
things to consider
ups and downs: normal

38. crowdsourcing
and you
things to consider
go with the flow!

39. crowdsourcing
Questions & Answers