Centerity provides a unified Business Service Management (BSM) platform for holistic monitoring and management of SAP HANA environments. The solution addresses challenges of disparate tools and data silos by offering real-time analytics, predictive insights, and streamlined reporting across all technology layers. Key benefits include reduced operational complexity, improved customer satisfaction, and proactive identification of issues within business processes.

1. Delivering Holistic
Business Service
Management & Full
Stack Monitoring for
SAP HANA

2. COMPANY PROFILE
Next-Gen, Unified
SW Platform for
Application / Service
Centric Monitoring
Customers

3. Technology Partners

4. THE DIFFERENTIATION: TRUE IT OPERATIONS MGMT.
Translating
Technology Data
to Business
Meaning
BusinessIT

5. THE DIFFERENTIATION: TRUE IT OPERATIONS MGMT.
Translating
Technology Data
to Business
Meaning

6. THE PROBLEM & THE SOLUTION
Multiple tools, Islands of
data, no correlation, No
business impact
indication
THE PROBLEM:

7. THE PROBLEM & THE SOLUTION
Centerity provides
A SINGLE PANE OF GLASS
for the entire technology environment with
end-to-end BSM visibility
THE SOLUTIONS:

8. THE SOLUTION IS BSM
BSM (Business Service Management)
Real time health views of business processes
Analyze problems in any service componentlayers
Advanced reports for predictive and trend analysis
Centralize alerts & reports for user experience synthetic transactions
Real time notifications
Operating systems, Applications, Services, Processes, Syslogs etc.
Databases - standard RDBMS, Unix/Linux SQL, SAP HANA, Hadoop,
DB2 etc.
WAN, LAN, IP Traffic, VPNs
VOIP monitoring (MOS, QOS etc.)
Network - switches, routers, firewalls, load balancers etc..
Servers - Windows, Unix, Linux, AS400, Mac, VMS.
Passive Equipment – CRAC, UPS, Alarms

9. WHERE IS THE IT ISSUE?
Traditional Approach
Approach
 Unified platform with a single pane of glass
 Real-time Business Analytics on Performance
 End-to-End Coverage of All Technology Layer
 Business Intelligence Layer across All IT
Results:
 Reduced Operational Complexity, MTTR & OPEX
 Real-Time visibility into Business SLA

10. CLIENT’S CHALLENGES WITH SAP-HANA BUSINESS ENVIRONMENT
At this moment, does you know:
 How SAP HANA based Critical Business Processes are
Performing?
 What End-Users are experiencing?
 How IT is performing per its Service Level (SLA) Commitments?
Probably Not . . .
Why?
 Too Many Tools
 No Unified Approach
 Lack of data
 No Cross-Domain Impact Analysis (BSM)
 Silos of Data
No actionable intelligence!

11. THE SOLUTION –> SAP VALIDATED UNIFIED BSM PLATFORM
Centerity Delivers:
 Real-time Business Analytics on Performance
 End-to-End Coverage of All Technology Layer from Application
(HANA/R3, CRM, APO, etc.) to Infrastructure Layers
 Business Intelligence Layer across All IT
Results:
 Reduced Operational Complexity, MTTR & OPEX
 Real-Time visibility into Business SLAHow?
 Consolidated Dashboards, Reports & Maps
 Impact, Trend & Root Cause Analysis
 Cross-Domain Correlations to Business Processes
 Smart, Proactive Alerting
Results:
 Increased Customer Satisfaction, Retention &
Revenue

12. Optimized Service & Application Centric Delivery
Consolidation, Unified
Platform, Single Pane of
Glass
• SAP HANA
• SAP ABAP
• SAP CCMS
• SAP R/3, CRM, APO
• Syslog
• Solution manager
integration
- plus -
Everything Else!
Business Service
Management –
Process Views
Hybrid Environment
Support (Remote, Collo,
Cloud, SaaS, On-Prem,
etc.)
Flow
Analysis
Automatio
n
Repor
ts
Maps &
Dashboar
d
CMD
B

13. BSM STRATEGY FOR OPTIMIZING SERVICE DELIVERY
Unified BSM Platform for Hybrid Environments
Multi-Tenanted Operational Efficiencies
Agentless & Agent-Based Capture
Extensible, Future-Proof Platform
Ticketing, Alerting & Proactive Actions
Federated Scalability
Flexible APIs (bidirectional)
Advanced Features

14. Full Integration w/ SAP HANA using highly customizable drivers.
Plugins pass all Parameters, Credentials & SQL queries, return values & run statuses.
Queries results are parsed and converted into performance values.
Consolidated process views, reports & smart alerts.
Certified by SAP Integration & Certification Center.
Full Stack Monitoring for SAP HANA

15. Installation and Deployment
• Initial setup was one day
• Configuration of more than 600 services in two days
• New HANA plugin allows instant creation & execution for KPI monitoring
BSM Services Monitoring
• BSM configuration straight forward process
• BSM creates process & service level views
• BSM breakdowns layers based on existing monitored topology
• SAP ERP Monitoring - CCMS worked out-of-the-box
SAP Co-Innovation Lab’s Feedback
HANA
Infrastructure
SAP BASIS
Hadoop
Cloud
BSM
Applications

16. Usability and Management
• Advanced UI enables immediate introduction of new KPIs
• UI for power user provides many advanced features
• Customized viewing based on organizational roles (administrators, DBAs, etc.)
Overall Experience:
• Reduced management effort to a minimum
• UI delivers monitoring in an very intuitive way
• Problems identified quickly
• BSM correlates impact and status clearly
SAP Co-Innovation Lab’s Feedback

17. ……………….…….…
………………..…………
………………..……
………………..……
………………..……
BUSINESS SERVICE SLA
Network
………………..…….…
………………..…………
Application Storage Computer Operating System
provides Unified
BSM Platform - Single
Version of the Truth!

18. ……………….…….…
………………..…………
………………..……
………………..……
………………..……
BUSINESS SERVICE SLA
Network
provides Unified
BSM Platform - Single
Version of the Truth!
………………..…….…
………………..…………
Application Storage Computer Operating System

19. …………………………….…………………..……….…….…
…………….…………
..……..……
HYBRID ENVIRONMENT MONITORING
Remote Sites Cloud Colocation On-Prem Data Center SAAS
…………………………….…………………..……….…….…
…………..……………
..…….…………..……
..…….…………..……

20. MSP MULTI-TENANCT ENVIRONMENT MONITORING
Customer A Customer B Customer C Customer D

21. ADVANCED REPORTS & VISUAL LAYOUTS

22. OUT OF THE BOX COVERGAE FOR HIGH-END TECHNOLOGIES

23. CASE STUDY – CISCO
Challenge
• Improving Business Reporting Capabilities
• Managing Multiple Components in SAP HANA Environment in One Solution
• Gaining Comprehensive Business Service Management (BSM) Synergies
Solution
• Cisco Leverages Cisco UCS and Centerity Monitoring Platform for Cisco Cloud & Managed Services (CMS) to
Provide Enterprise Customers with a Flexible and Scalable SAP HANA Monitoring Platform
Results
• Eliminate Time Spent Switching between Multiple Monitoring Tools
• Gain Flexible, Customizable Reporting on All Technical Layers
• Minimize Impact of Incidents with 24-hour Monitoring
• Proactive Alerts with Actionable Intelligence
• Predictive, Trend & Root Cause Analysis
Awards
• Business Outcomes Award in Next-Gen Data Center Category

24. TECHNICAL & BUSINESS ADVANTAGES
End-to-End Unified
Platform
Single, Installable SW
Appliance
Extensible Metric Capture
Agents & Agentless
Auto Discovery
Enterprise-Class & Carrier-
Class Features
Business Intelligence Layer
BSM Impact & Process Views
Customizable Executive
Dashboards
Predictive, Trend &
Root Cause Analysis
Customizable Live
Visual Layouts
Short TTV, Low TCO &
Rapid ROI
Increased Customer Sat
Larger Sales, Shorter Cycles
Federated &
Multi-tenanted Architecture
Technical Advantages
Business
Advantages

25. CUSTOMERS

26. THANK YOU!
Case Study Link: www.centerity.com/kpn-case-study
Website: www.centerity.com
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