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  • 1. Mr. John BakerGeneral CounselUniformed Services Universityjbaker@usuhs.milMr. John Baker (COL, USA, JAG, Ret) is the Uniformed Services University’sGeneral Counsel. He has held this position (and that of Assistant Professor) since2000, and has been a member of the MedXellence faculty for seven years.Mr. Baker has 23 years experience as an Army Judge Advocate with publicationsin The Advocate and Military Law Review, and has written opinions as anAppellate Military Judge on the Army Court of Criminal Appeals. He has alsoserved as an Associate Professor at the US Military Academy and as a civilianattorney for the Defense Legal Services Agency.He is a graduate of the U.S. Military Academy and obtained his Juris Doctor (JD)Degree from the University of Maine, and his Master of Laws (LLM) degree fromNew York University.His areas of expertise include: criminal law, international law, health law,intellectual property law, and professional ethics.
  • 2. Dr. Galen L. BarbourDirector, Health Services Administration, Preventive Medicine and BiometricsUniformed Services University of the Health Sciencesgbarbour@usuhs.milDr. Barbour (former Capt, USAF MC) is the Director of the Health Services AdministrationDivision, and Professor of Preventive Medicine and Biometrics at the Uniformed ServicesUniversity of the Health Sciences.As professor of Preventive Medicine, USUHS, he provides leadership and overall direction tothe education and research efforts of the Division of Health Services Administration andalong with academic involvement in the Departments graduate level programs including theMasters in Public Health and the Masters in Healthcare Administration and Policy.He oversees and directs the Medical Executive Skills Training Course, organizes andcoordinates the research efforts of the Division in areas of performance measurement,efficiency and health services delivery.During his career, Dr. Barbour held various clinical and academic positions including:Director of Planning, Education and Performance Improvement and Professor of Medicine,Georgetown Medical School and George Washington School of Medicine; Associate ChiefMedical Director for Quality Management, Department of Veterans Affairs Central OfficeHeadquarters; Chief Medical Service, Professor and Vice-Chair, Department of MedicineHampton, Virginia VA Medical Center and Eastern Virginia Medical School; and Director,Hemodialysis Unit and Associate Professor of Medicine, Little Rock Arkansas VA MedicalCenter and the University of Arkansas School of Medicine.A Graduate of the University of Arkansas Medical School, he is Board Certified in InternalMedicine and Nephrology and has published numerous articles, books, chapters andeducational materials in more than 40 years in academic medicine. On active duty (1966-1968), Dr. Barbour served as the Officer in Charge of the Dispensary Branch, USAFHospital, Sheppard AFB; he was awarded a Commendation Medal at the completion of thattour.His areas of interest/expertise include health services and population health research,health care management, and performance measurement and improvement. Dr. Barbourregularly teaches modules and classes at the medical student and graduate student level.
  • 3. Dr. Patricia A. BussSenior Medical DirectorHealth Net Federal Servicespatricia.a.buss@healthnet.comPatricia L. Buss (CAPT, MC, USN Ret) is the Senior Medical Director for Health Net FederalServices in Arlington, Virginia.Dr. Buss has 17 years in executive medicine with extensive experience and comprehensiveunderstanding of healthcare quality, patient safety, health plan benefit development andadministration. As medical director for Health Net Federal Services (2008-present), Dr.Buss is involved on a daily basis with quality and benefit issues.She has 21 years of experience in the U.S. Navy, holding various positions including theDeputy Chief Medical Officer, TRICARE Management Activity where she provided oversightfor a range of quality improvement, patient safety, population health/medical management,and behavioral medicine programs that impact the direct care and purchased carecomponents of the TRICARE Military Healthcare System. Additional positions include:Executive officer (US Naval Hospital Okinawa) and Chief of Clinical Staff (National NavalMedical Center) where she contributed expertise in crisis management, public relations, andchange leadership.Dr. Buss obtained her MD degree from Brown University and her MBA from GeorgeMason University. Her areas of expertise include healthcare quality, health plan benefitdevelopment and administration, and DoD/TRICARE medical policy.
  • 4. Mr. Frank CassagnolMedXellence Program ManagerUniformed Services Universityfrank.cassagnol@usuhs.milFrank Cassagnol is the program manager for the MedXellence Course. He served inthe US Marine Reserves for 8 years and was a civilian employee in Japan atCommander Fleet Activities Yokosuka for 6 years.He has a BS in Business Administration. His areas of expertise include ProjectManagement and Marketing.
  • 5. Carol J. Cooper, JD, LL.M.Deputy General CounselTRICARE Management Activitycarol.cooper@tma.osd.milCarol J Cooper (CAPT USN JAG, Ret) LL.M., is currently TRICARE Management Activity’s(TMA) Deputy General Counsel. In this position, she provides TMA leasdership support inprograms, policy, and legislative issues.CAPT Cooper has 27 years experience in the U.S. Navy, Judge Advocate General’s Corps1978-2005, holding various positions including: Executive Officer, Naval Legal ServicesOffice National Capital (Metro DC area); Commanding Officer Naval Legal Services OfficePacific (Hawaii, Guam, Japan); Director, Appellate Defense Division, Office of the JudgeAdvocate General; Appellate Judge, Navy Marine Corps Court of Appeals; Staff JudgeAdvocate, National Naval Medical Center; Staff Judge Advocate, Navy Bureau of Medicineand Surgery.She obtained her BA, Master of Accountancy (MAcc), and Juris Doctor (JD) degrees fromFlorida State University, and her Master of Laws (LL.M.) degree from George WashingtonUniversity.Her areas of expertise include the DoD Quality program, DoD/VA sharing, managed caremedical benefits, and DoD pharmacy program benefits.)
  • 6. Dr. Raymond “Tres” CrawfordAssistant Professor, Health Services AdministrationUniformed Services Universityrcrawford@usuhs.milDr. Crawford (Col, USAF MC, Ret) is an Assistant Professor in the USU HealthServices Administration Division and Medical Director of the University’s MilitaryHealth Services Research Center (MHSRC).During his 25-year Air Force career, Dr. Crawford held various clinical positionsincluding Surgical Department Chair at Maxwell AFB, AL; and leadershippositions including command of the hospitals at Edwards and Shaw AFBs, DeputyCommand Surgeon at US Air Forces, Europe, and Director of the Clinical QualityManagement Division for the Surgeon General at Bolling AFB, DC.Following retirement, he has served as the Director of the DoD Civilian ExternalPeer Review Program (later the National Quality Management Program) and asSenior Clinical Scientist at SAIC where he manages the TRICARE Europe NurseAdvice Line.Dr. Crawford obtained his undergraduate and MD degrees from the University ofArkansas, and his MBA from Troy University.His areas of interest/expertise include health services and population healthresearch, health care management, and health care quality management.
  • 7. Mustafa DajaniIT Coordinator, Health Services AdministrationUniformed Services University of the Health Sciencesmustafa.dajani.ctr@usuhs.milMustafa Dajani is currently the IT Coordinator, Health Services Administration, PreventiveMedicine and Biometrics, Uniformed Services University, Bethesda, MD.Mr. Mustafa’s responsibilities include the design, implementation, and maintenance of allaspects of the MedXellence website ( Besides his duties forthe MedXellence program, he maintains the department website( as well as several servers dedicated to housing andcentralizing secure data utilized for mission-critical applications and research.His area of expertise includes IT design implementation, and planning.
  • 8. CDR Glen DiehlProgram Director and Assistant ProfessorUniformed Services University of the Health Sciencesglen.diehl@usuhs.milGlen Diehl, PhD is a Commander in the U.S. Navy and Assistant Professor at the UniformedServices University in Bethesda, MD. CDR Diehl obtained his PhD from American Universitywith a focus in Public Policy and Economics. His Master’s Degrees are from the Naval WarCollege and Baylor University.CDR Diehl’s shore assignments include: Legislative Liaison for the Secretary of the Navy’sOffice of Legislative Affairs (portfolio focus on humanitarian assistance and health policy).He continues his work the U.S. State Department and the Defense Security CooperationAgency that began while at Legislative Affairs. Additionally he served as an AssignmentOfficer/Detailer, Flag Aide, Administrative Officer and Department Head. His operationalduties include tours with the USS THEODORE ROOSEVELT (CVN 71) and the 2ND MarineDivision.
  • 9. Dr. Michael DinneenDirector, Strategic Planning and Business DevelopmentOffice of the Assistant Secretary of Defense for Health Affairsmichael.dinneen@ha.osd.milMichael Dinneen (CAPT USN MC, Ret) is currently the Director, Strategic Planningand Business Development, Office of the Assistant Secretary of Defense for HealthAffairs.He obtained his MD and PhD degrees from the Medical College of Virginia.His areas of expertise include strategic planning and business transformation inFederal Healthcare, skilled communicator, accomplished clinician and educator, andmanaging complex healthcare systems in a changing healthcare environment.
  • 10. Kevin A. Dorrance , CDR, MC USNDepartment Head, Internal MedicineNational Naval Medical Dorrance manages the National Naval Medical Center (NNMC) and Walter Reed ArmyMedical Center (WRAMC), Internal Medicine Departments, overseeing several diversespecialty clinics to provide quality medical care for active duty and distinguished federalservice members, retirees, and their families. He directs medical treatment programsacross the General Internal Medicine, Nephrology, Rheumatology, Infectious Disease,Endocrinology, Allergy, Diabetes Care Center, and Gerontology clinics. CDR Dorrance hasworked as a General Internist for 11 years.
  • 11. Sandra ElliottProgram Analyst, Health Services AdministrationUniformed Services Universityselliott@usuhs.milSandra Elliott, M.S.A. is currently the Program Analyst, Health ServicesAdministration, Preventive Medicine and Biometrics, Uniformed Services University,Bethesda, MD.Ms. Elliott is the point of contact and coordinator for budget, procurement, datasystem and other administrative matters for the MedXellence program. Sheprepares financial reports for personnel costs, travel, service, procurementrequirements, and status of contract expenditures, and tracks expirations dates andfunds. Ms. Elliotts primary responsibility is managing the facultys CME activity filesand analyzing MedXellence evaluations for participant growth and courseimprovement.Previous position and responsibilities include Program Coordinator for the NationalCapital Area Pediatric Residency Program. In this capacity, she managedadministrative-related issues for 37 interns and residents both at Walter Reed ArmyMedical Center and National Naval Medical Center. In addition, she managedpediatric rotation schedules for medical students; residency program files foraccreditation and site visits; and developed marketing and recruitment tools tothird year medical students.Ms. Elliott obtained her Masters from Trinity University, Washington, DC.Her areas of expertise include program evaluation and management.
  • 12. CDR James EllzyChiefDepartment of Family Medicine DeWitt Army Community James Ellzy has 13 years of service in the U.S. Navy. He currently serves as theDeputy Medical Director and Director for Clinical Quality, Office of the Chief Medical Officer,TRICARE Management Activity, Falls Church, VA. He is also the Vice Chairman of the DoDPharmacy and Therapeutics Committee and faculty for the Navy’s Clinic ManagementCourse.Collectively, the four Medical Directors in the Office of the Chief Medical Officer: (1) conductclinical reviews and provides clinical based decisions for benefit appeals, changes, andemerging technology, (2) provide information for benefit clarification, (3) provide clinicaloversight of programs for patients with special needs, and (4) foster cross-systemcommunication of benefit issues, changes and clarifications through the monthly MedicalDirectors Forum.Prior to serving at TMA, CDR Ellzy served as the Lead in the Office of Clinical Quality atNaval Medical Center San Diego (Balboa) where he was in charge of Population Health aswell as ORYX, NPIC, and NSQIP metrics.CDR Ellzy obtained his M.D. from East Tennessee State University.Dr. Ellzy is a board-certified family physician.His areas of expertise include: Population Health, Medical Informatics, Coding and capturingproductivity.
  • 13. Mr. Todd GibsonChief of Business PlanningTRICARE Management Activitytodd.gibson@tma.osd.milMr. Todd Gibson, (CAPT, MC, USN Ret) currently serves as Chief, Business Planningfor the Portfolio Planning and Management Division, TRICARE Management Activity.In this position, Mr. Gibson chairs the Military Health System BusinessPlanning Workgroup: a tri-service team responsible for providing the necessaryfocus points for coordinating, developing, implementing, and overseeing the MHSBusiness Planning process and the Business Planning Tool. He is responsible fordeveloping the direction of Uniformed Services and TRICARE Regional Offices use indeveloping annual business plans. Additionally, Mr. Gibson is actively engaged infacilitating collaboration/sharing opportunities between the Departments of Defenseand Veterans Affairs.Mr. Gibson obtained his MBA degree from Webster University.
  • 14. Mr. William “Mike” Hirst, BSN, MPH, CPHQEpidemiologist/ Data Service’s DirectorPopulation Health ConsultantSouthcentral Foundation, Anchorage, AKhirstw@gte.netMr. Hirst currently serves as an Epidemiologist and Data Services director forAlaska’s largest tribal health organization, where he oversees data collection,analysis and performance evaluation for the organization.Maj Hirst (USAF, Ret) has over 20 years of military experience, beginning hiscareer in the enlisted ranks. He’s served as a Population Health Consultant andEpidemiologist with the Air Force Medical Service’s Population Health SupportDivision, was a member of the National Quality Management Program/ScientificAdvisory Panel and the DoD Population Health Working Group.Mr Hirst obtained his BSN from the University of Central Florida and his MPH inEpidemiology from the University of South Florida.Mr Hirst is a Certified Professional of Healthcare Quality with extensiveexperience in the areas of process improvement and outcomes management.
  • 15. Mr. Brandon HoHIPAA Compliance SpecialistPacific Regional Medical Ho is the HIPAA Compliance Specialist for the Pacific Regional MedicalCommand based at Tripler Army Medical Center in Honolulu, Hawaii. In thisposition, he ensures compliance for PRMC with both the security and privacy rulesfor the Health Insurance Portability and Accountability Act.He has 10 years clinical experience in Surgical Services and 6 years of experienceas an educator at a parochial school in Honolulu, Hawaii. He was hired byBearingPoint Inc. as a Management Analyst in 2004, overseeing HIPAA Compliancefor the Pacific Regional Medical Command. He then moved to the U.S. Army tocontinue work as the PRMC HIPAA Compliance Specialist. He has presented atseveral functions throughout the country combining his experiences as a teacherand Subject Matter Expert for patient confidentiality to encourage continued respectfor patient rights at all levels of patient care.Mr. Ho obtained his CIPP (Certified Information Privacy Professional) fromInternational Association of Privacy Professionals.
  • 16. COL Michael D. LewisAssistant ProfessorUniformed Services University of the Health SciencesPrincipal InvestigatorCongressionally-mandated Longitudinal Study on Military TBI Defense and Veterans Brain InjuryCenter (DVBIC)mlewis@dvbic.orgMichael Lewis, MD, MPH, MBA, FACPM, is currently at the Defense and Veteran Brain InjuryCenter where he is the Principal Investigator for the Congressionally-mandated LongitudinalStudy on the outcomes of TBI from OIF/OEF. Previously he was the Director, Division ofEpidemiology and Biostatistics, at the Uniformed Services University. Other previous assignmentsinclude the Global Emerging Infections System (GEIS) program director at the AFRIMS researchlab in Bangkok, Thailand; Director of the Primary Care and Flight Medicine Clinics at theDiLorenzo Army Health Clinic at The Pentagon; and prior to medical school, as a line officer withthe 2nd and 7th Infantry Divisions. While at the Walter Reed Army Institute of Research, Dr.Lewis was responsible for the conception and initial development of the ESSENCE program, thenations first and largest syndrome-based disease outbreak recognition system that supports theDoD medical system and is used in public health systems throughout the world.Dr. Lewis is board-certified in General Preventive Medicine and Public Health and is a Fellow inthe American College of Preventive Medicine.He obtained an MD degree from Tulane University, MPH degree from Johns Hopkins, and MBAdegree from American InterContinental University. He is an active duty Colonel in the U.S. Army.
  • 17. Dr. Eric MarksDirector, Center for Education and Research in Patient SafetyUniformed Services University of the Health Sciencesemarks@usuhs.milDr. Eric S. Marks is a Professor of Medicine, Associate Professor of Nursing. He hasbeen involved in educational programs of the DoD Patient Safety Program forapproximately 11 years. He has co-directed multiple courses to trainpatient safety managers, leadership, providers, and administrators within DoD.Activities include the development, presentation, and review of curriculummaterials, presentations, and editorial activities for the DoD Patient Safety website.He was a senior editor for the AHRQ-DoD joint publication "Advances in PatientSafety" that was the first up-to-date compendium of some of the best patientsafety funded by the federal government. Dr. Marks serves on the American Boardof Medical Specialties Patient Safety Improvement Program Advisory Committee.Dr. Marks has provided consultative services to a number of federal governmentagencies including the Departments of State, Justice, and Health and HumanServices in the areas of practitioner credentialing, continuing medical education,patient safety, medical malpractice, and legal issues of telemedicine.Dr. Marks obtained his MD degree from the Bowman Gray School of Medicine ofWake Forest University. He completed training in Internal Medicine and a Fellowshipin Nephrology at the Washington University Jewish Hospital in St. Louis. He servedon active duty in the PHS Commissioned Corps prior to his appointment at the USU.Dr. Marks is Board certified in both Internal Medicine and Nephrology and maintainsactive clinical teaching and patient care activities at the Walter Reed Army MedicalCenter and the National Naval Medical Center.His areas of expertise include: Patient Safety, Medical Error, Medical Microsystems,and Quality/Process Improvement.
  • 18. John McQuestonDirector of Pediatric Respiratory TherapyLegacy Emanuel Children’s Hospitaljmcquest@lhs.orgJohn McQueston (CAPT, MC, USN Ret) currently practices pediatric pulmonology at theChildren’s Hospital in Portland Oregon, where he is also actively involved in the qualityimprovement and patient safety programs. His previous medical executive experienceincludes tours as President of the Medical Staff at the Naval Medical Center Portsmouth,Head of Quality Improvement at the National Naval Medical Center and the Navy SurgeonGeneral’s Specialty Advisor for Pediatrics. He received his medical degree from USUHS, andhis MBA from the College of William and Mary.
  • 19. Dr. Gregg MeyerSenior Vice PresidentMGH/MGPO Center for Quality and Safetygmeyer@partners.orgDr. Gregg S. Meyer is currently the Senior Vice President for the new Center for Quality andSafety at Massachusetts General Hospital. A national leader in the area of quality andsafety, Dr. Meyer heads the multi-faceted efforts to set forth a vision for what quality andpatient safety at Massachusetts General Hospital should be.As the previous Director of the Center for Quality Improvement and Patient Safety at theAgency for Healthcare Research and Quality, Dr. Meyer was responsible for conducting andsupporting research on the measurement, improvement, and reporting of health carequality including clinical performance measurement, patient safety issues, and consumersurveys. He has served on numerous key committees related to quality and safety includingthe Joint Commissions Board of Measurement, the World Health Organizations ScientificPeer Review Group on Health Systems Performance Assessment and NASAs Medical PolicyBoard.Dr. Meyer obtained his MD degree from Albany Medical College; his MSc from OxfordUniversity and his SM from Harvard School of Public Health. He also served as a fellow inthe U.S. Senate Labor and Human Resources Committee’s health office. He has authoredover 80 articles, editorials, chapters and monographs, and is board certified in InternalMedicine.His areas of expertise include quality measurement and improvement, patient safety, andfederal / state health policy. In addition his experience includes health services researcher,physician executive with broad responsibilities for the largest medical group in New England,and continue to practice as a primary care general internist.
  • 20. Mr. Joseph A. ProcaccinoLegal Advisor to the Surgeon GeneralHQ USAF/ Joseph A. Procaccino, Jr. is an attorney licensed in Virginia and the District of Columbia. Hereceived his Juris Doctor degree from American University and a Masters degree in ForensicMedicine from George Washington University, both in Washington, D.C. He has been ingovernment service since 1969.Mr. Procaccino is the Legal Advisor to the Surgeon General, United States Air Force, and servesas Senior Counsel for Health Affairs for the Air Force Judge Advocate General. He also serves asthe legal representative to the Surgeon General’s Medical Practice Review Board and ClinicalInvestigation Review Committee, and participates in the Department of Defense Health AffairsCommittee for Risk Management and Quality Assurance. He is appointed as an AssistantProfessor of Preventive Medicine and Biometrics at the Uniformed Services University for theHealth Sciences where he teaches Medical Jurisprudence and Bioethical issues. He has also beendesignated as a lecturer on Bioethics at the Walter Reed Army Institute of Research, and is onthe faculty of the Defense Department’s Medxellence Program. He has spent twenty years asMedico-Legal Editor of “The Reporter”, the journal of The Air Force Judge Advocate General.Mr. Procaccino is the recipient of the James O. Wrightson Award as the outstanding civilianattorney for the Air Force and holds both a Distinguished Educator Award and the OutstandingService Medal from the Uniformed Services University of the Health Sciences.In addition to his government service, Mr. Procaccino is an Adjunct Associate Professor of HealthLaw at the University of Maryland Graduate School, and an Adjunct Assistant Professor at CentralMichigan University, where he teaches ethics and medical law. He has been on the faculty ofGeorgetown University’s Healthcare Leadership Institute teaching professional ethics during itseleven year tenure, and served as an elected member of the Alexandria Hospital Corporation andthe New York Academy of Sciences. Mr. Procaccino has published numerous articles and lecturesinternationally to healthcare and legal groups on the subjects of health law, medical liability, andbioethics. He is also editor of the book “Thesaurus of Medical Word Roots.”Mr. Procaccino is a retired officer, U.S. Army Reserve.
  • 21. Gaston “Randy” Randolph, Jr.Director of Strategy and InnovationUS Army Medical Randolph, Jr. (COL, MS, USA Ret) is the Director of Strategy and Innovationfor the U.S. Army Medical Command (MEDCOM) and Office of the Army SurgeonGeneral, Falls Church, Virginia.Mr. Randolph has six years in strategy management and process improvement. Asthe Director of Strategy and Innovation, Mr. Randolph is involved on a daily basisimplementing the Balanced Scorecard and Lean Six Sigma across the MEDCOM.He has 30 years experience in the U.S. Army, holding various positions includingthe Commander, HHC and Operations Officer, 86th Combat Support Hospital, Ft.Campbell, Kentucky; Command and General Staff Officer Course, Ft. Leavenworth,Kansas; Executive Officer, 28th Combat Support Hospital, Ft. Bragg, NorthCarolina; Medical Operations Officer, Operation GTMO, Guantanamo Bay, Cuba;Assistant Chief of Staff, Security, Plans and Operations, 44th Medical Brigade, Ft.Bragg, North Carolina; Medical Operations Officer, Corps Surgeon’s Office, XVIIIAirborne Corps Headquarters, in Ft. Bragg, North Carolina; Assistant ExecutiveOfficer to the Surgeon General, Office of the Surgeon General, Department of theArmy in Falls Church, Virginia; and Lean Six Sigma Deployment Director, US ArmyMedical Command, in Falls Church, Virginia.Mr. Randolph obtained his MHA degree from Baylor University.His areas of expertise include: Medical Operations on the Battlefield, OrganizationalStrategy, The Balanced Scorecard, Continuous Performance Improvement, andLean Six Sigma.
  • 22. Ms. Sharon StoneSenior Financial Analyst, Decision Support CenterOffice of the Army Surgeon Stone is a currently the Senior Financial Analyst in the Office of the ArmySurgeon General, Decision Support and Business Operations. Ms. Stone currentlyserves on a multidisciplinary team in driving well-informed, objective healthservices decisions for the Army Medical Department (AMEDD) by integratingtraditional research and analysis with advanced decision support tools in a learningenvironment. Ms. Stone’s primary responsibility is ensuring AMEDD strategicfinancial and non-financial values integrate into an operational plan throughbusiness planning. She serves as the AMEDD representative in performance-basedplanning. She is a key member in the functional and technical development of theTri-Service Business Planning Model and Tool to facilitate Military TreatmentFacilities (MTFs), Multi-Service Markets, Intermediate Commands, and TRICARERegional Offices in determining health care needs, forecasting purchased carerequirements, and supporting performance-based budgeting.Ms. Stone has held previous positions including Army MEPRS Program Manager andEurope Regional Medical Command MEPRS Manager.Ms. Stone obtained her MHA degree from Central Michigan University.Her areas of expertise include her keen ability to translate organizational strategyinto MTF operational activities and educating personnel at all levels of theorganization how those activities impact health care delivery.
  • 23. Mr. Walter W. TinlingAssistant Vice President for Resource Management/Assistant ProfessorUniformed Services University of the Health Scienceswtinling@usuhs.milMr. Tinling is a retired Navy Medical Service Corps Captain, with twelve years of experiencein Planning, Programming, Budgeting and Execution within the Department of DefenseResource Environment. His last three years of active duty were spent managing theTRICARE Contracts for the Secretary of Defense. He led the team that designed the financialmodel and incentives inside the Next Generation of TRICARE Contracts. Mr.Tinling also hasthree years experience as an Assistant Vice President at USU and three years experience asan Assistant Professor for PMB.
  • 24. Mr. John H. MorseChief Functional OfficerBusiness Operations DirectorateTRICARE Management Activityjohn.morse@tma.osd.millMr. John Morse has recently retired from the U.S. Army Nurse Corps as a Colonelwith over 35 years of service. He currently serves as Chief Functional Officer,TRICARE Business Operations, TMA.COL Morse has held various positions in the U.S. Army including: Chief NurseExecutive; J6, Joint Task Force Cap Med, Bethesda, MD; Chief of Staff, NationalCapital Area, Multi-Service Market Office; Director, Program Operations andManager, Medical Management/Quality Management for TRO North; Director,Marketing & Customer Service, TRICARE Lead Agent; and Program ManagerPopulation Health/Quality Region 2, Norfolk, VA.Prior to serving in the Lead Agent, COL Morse served as Chief, Ambulatory Nursing,Brooke Army Medical Center; Deputy Commander, Medical Element, Joint TaskForce-Bravo; Chief, Managed Care Branch, Fort Irwin, CA; Chief, Quality/RiskManagement, Fort Irwin, CA; and several positions as Nurse Manager of InpatientPsychiatric and Substance Abuse Units throughout the Army.Mr. Morse obtained his MPA from Troy State University, BSN from Georgia StateUniversity, and AA from Columbus State University.His areas of expertise include: Certification as a Six Sigma Black Belt; CertifiedProfessional Healthcare Quality; Certified Professional Healthcare Management;Nursing Administration, Informatics, Utilization Management, Healthcare Quality,Population Health, Psychiatry/ Substance Abuse.Mr. Morse also serves as founder and director of several Social Entrepreneurialendeavors: Health Care Literacy Project, and Veteran Safe Harbor, Inc. 501c nonprofit. Mr. Morse recently received his certification as a Life Coach and SelfImprovement Specialist.