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2016 Client Summit Roundtable Discussion - Digitizing Communications
- 1. CONFIDENTIAL & PRIVATEdefi SOLUTIONS Digitizing Communications Presented By: Shaun Bailey CLIENT “FEST” 2016
- 2. CONFIDENTIAL & PRIVATEdefi SOLUTIONS ROUNDTABLE SESSIONS Talking, texting, emailing, analyzing: • PRODUCT ROADMAP/COMMUNITY • VERIFICATIONS/OPTIMIZATION • DIGITIZING COMMUNICATIONS • RISK/ANALYTICS/REPORTING
- 3. CONFIDENTIAL & PRIVATEdefi SOLUTIONS The early bird…
- 4. CONFIDENTIAL & PRIVATEdefi SOLUTIONS The age we live in
- 5. CONFIDENTIAL & PRIVATEdefi SOLUTIONS Our customers are getting “smart”er 309.9 312.3 314.7 317 319.4 321.8 324.1 326.6 329 331.3 62.6 92.8 122 144.5 171 190.5 207.2 219.8 229.2 236.8 0 50 100 150 200 250 300 350 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 US Population vs. Smart Phone Users US Population Smart Phone Users Next year, more than 2/3rds of people in the US will have a smartphone. 1 out of 5 people in the US have a smartphone.
- 6. CONFIDENTIAL & PRIVATEdefi SOLUTIONS Getting from here to there
- 7. CONFIDENTIAL & PRIVATEdefi SOLUTIONS PC Load Letter
- 8. CONFIDENTIAL & PRIVATEdefi SOLUTIONS defi Integrated “SOLUTIONS” • DEALERTRACK DDS • ROUTEONE ECONTRACTING • NOTIFICATIONS • API INTEGRATION • SOLUTIONS BY TEXT • PRINT & MAIL VENDORS Embracing technology
- 9. CONFIDENTIAL & PRIVATEdefi SOLUTIONS Automating Verifications • SCANNING, INDEXING AND IMAGING • DATA ENTRY • VERIFICATION Dealertrack DDS
- 10. CONFIDENTIAL & PRIVATEdefi SOLUTIONS How it works Dealer sells a car and completes the lender’s funding documents Dealer sends the contract to Dealertrack DDS Dealertrack DDS scans, indexes and verifies the documents Dealertrack DDS sends the completed verification to defi defi creates the contract, attaches the images, indexes the images to your documents and populates questions being answered by DDS
- 11. CONFIDENTIAL & PRIVATEdefi SOLUTIONS Traditional Verifications vs. Dealertrack DDS Dealer sends contract to lender Lender creates contract Lender scans forms Lender attaches scans to defi Lender indexes scans to documents Lender answers questions of documents Lender completes VF tasks Deal moves to RB status Dealer sends contract to lender DDS creates scans forms, indexes scans, answers questions, creates contract in defi Deal moves to RB status Traditional Verifications Dealertrack DDS Verifications
- 12. CONFIDENTIAL & PRIVATEdefi SOLUTIONS defi Integrated “SOLUTIONS” • DEALERTRACK DDS • ROUTEONE ECONTRACTING • NOTIFICATIONS • API INTEGRATION • SOLUTIONS BY TEXT • PRINT & MAIL VENDORS Embracing technology
- 13. CONFIDENTIAL & PRIVATEdefi SOLUTIONS • Removes most data entry • Improves accuracy • Speeds up funding process • Funding documents come over the same day funding documents • Pre-validation of lender funding rules RouteOne eContracting
- 14. CONFIDENTIAL & PRIVATEdefi SOLUTIONS RouteOne eContracting
- 15. CONFIDENTIAL & PRIVATEdefi SOLUTIONS RouteOne eContracting
- 16. CONFIDENTIAL & PRIVATEdefi SOLUTIONS RouteOne eContracting
- 17. CONFIDENTIAL & PRIVATEdefi SOLUTIONS defi Integrated “SOLUTIONS” • DEALERTRACK DDS • ROUTEONE ECONTRACTING • NOTIFICATIONS • API INTEGRATION • SOLUTIONS BY TEXT • PRINT & MAIL VENDORS Embracing technology
- 18. CONFIDENTIAL & PRIVATEdefi SOLUTIONS • Email / Fax / Text Message • Packaged Notifications • Adverse Action Letters Notifications
- 19. CONFIDENTIAL & PRIVATEdefi SOLUTIONS defi Integrated “SOLUTIONS” • DEALERTRACK DDS • ROUTEONE ECONTRACTING • NOTIFICATIONS • API INTEGRATION • SOLUTIONS BY TEXT • PRINT & MAIL VENDORS Embracing technology
- 20. CONFIDENTIAL & PRIVATEdefi SOLUTIONS • Dealer API • Inbound Data Sources – Inbound Update – Inbound Submit – Create Contract – Update Status API Integration
- 21. CONFIDENTIAL & PRIVATEdefi SOLUTIONS How do we digitize our communications with our customers? Embracing technology
- 22. CONFIDENTIAL & PRIVATEdefi SOLUTIONS defi Integrated “SOLUTIONS” • DEALERTRACK DDS • ROUTEONE ECONTRACTING • NOTIFICATIONS • API INTEGRATION • SOLUTIONS BY TEXT • PRINT & MAIL VENDORS Embracing technology
- 23. CONFIDENTIAL & PRIVATEdefi SOLUTIONS Solutions By Text
- 24. CONFIDENTIAL & PRIVATEdefi SOLUTIONS Solutions By Text Demo
- 25. CONFIDENTIAL & PRIVATEdefi SOLUTIONS • Phase One – Outgoing text messages – Phone number validation • Phase Two – Incoming text messages – SMS images to defi index center Solutions By Text
- 26. CONFIDENTIAL & PRIVATEdefi SOLUTIONS defi Integrated “SOLUTIONS” • DEALERTRACK DDS • ROUTEONE ECONTRACTING • NOTIFICATIONS • API INTEGRATION • SOLUTIONS BY TEXT • PRINT & MAIL VENDORS Embracing technology
- 27. CONFIDENTIAL & PRIVATEdefi SOLUTIONS Print & Mail Vendors
- 28. CONFIDENTIAL & PRIVATEdefi SOLUTIONS • Quick Integration • Standardized Mail Templates • Fully automate creation and fulfilment of Adverse Action letters – Email & Print • Reduce vendor management overhead related to Adverse Action letters • Reduce “non-revenue producing” work by outsourcing the letter fulfillment Print Vendors
- 29. CONFIDENTIAL & PRIVATEdefi SOLUTIONS Adverse Action Letters Email Collected Adverse Action Email Bounced Adverse Action Letter Sent Email Collected Adverse Action Email Received No Email Collected Adverse Action Letter Sent
- 30. CONFIDENTIAL & PRIVATEdefi SOLUTIONS CONFIDENTIAL & PRIVATEdefi SOLUTIONS Text COMMUNICATIONS to 77513 and take a quick session survey Texting solution provided by Solutions by Text
- 31. CONFIDENTIAL & PRIVATEdefi SOLUTIONS SHAUN BAILEY Email: sbailey@defisolutions.com Phone: (678) 221-4189
Editor's Notes
- This used to mean the first decision out the door got the deal, but now, it’s the first to leverage the technology.
- How do we leverage that? How many smart phones per person in the US?
- How do we get from this, to this. Because we all hate fax machines…
- So how do we plan to get there?
- We’ll take a look at what we’ve integrated and what we plan to do in the future. How many of you utilize DDS today? How has that changed your business?
- For those who haven’t used DDS…
- So how can DDS help you digitize internal communications? Paper deals can get lost, only be accessed by 1 verifier at a time.
- The old way vs. the new way.
- Who here uses eContracting? Can anyone explain how it works?
- Here’s a few of the ways eContracting can help you digitize communications.
- How many of you utilize the notifications feature in defi? How are you currently using notifications?
- There are 3 different ways of sending notifications
- Best way to digitize communications between your systems is through APIs. How many of you are leveraging our APIs?
- We currently offer different 5 APIs.
- Now, how do we digitize our communications with our customers?
- Solutions by Text is our first step toward customer interaction.