Roundtable discusion on the use of texting, emailing and automating communication to save you time and money in Digitizing Communications led by Director of Product Management Shaun Bailey.
5. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
Our customers are getting
“smart”er
309.9 312.3 314.7 317 319.4 321.8 324.1 326.6 329 331.3
62.6
92.8
122
144.5
171
190.5
207.2
219.8 229.2 236.8
0
50
100
150
200
250
300
350
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
US Population vs. Smart Phone Users
US Population Smart Phone Users
Next year, more than
2/3rds of people in
the US will have a
smartphone.
1 out of 5 people in
the US have a
smartphone.
8. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
defi Integrated “SOLUTIONS”
• DEALERTRACK DDS
• ROUTEONE ECONTRACTING
• NOTIFICATIONS
• API INTEGRATION
• SOLUTIONS BY TEXT
• PRINT & MAIL VENDORS
Embracing technology
9. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
Automating Verifications
• SCANNING, INDEXING AND IMAGING
• DATA ENTRY
• VERIFICATION
Dealertrack DDS
10. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
How it works
Dealer sells a car and completes the lender’s funding
documents
Dealer sends the contract to Dealertrack DDS
Dealertrack DDS scans, indexes and verifies the
documents
Dealertrack DDS sends the completed verification to
defi
defi creates the contract, attaches the images, indexes
the images to your documents and populates questions
being answered by DDS
11. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
Traditional Verifications vs.
Dealertrack DDS
Dealer
sends
contract to
lender
Lender
creates
contract
Lender
scans forms
Lender
attaches
scans to
defi
Lender
indexes
scans to
documents
Lender
answers
questions of
documents
Lender
completes
VF tasks
Deal moves
to RB status
Dealer sends contract
to lender
DDS creates scans
forms, indexes scans,
answers questions,
creates contract in
defi
Deal moves to RB
status
Traditional Verifications
Dealertrack DDS Verifications
12. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
defi Integrated “SOLUTIONS”
• DEALERTRACK DDS
• ROUTEONE ECONTRACTING
• NOTIFICATIONS
• API INTEGRATION
• SOLUTIONS BY TEXT
• PRINT & MAIL VENDORS
Embracing technology
13. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
• Removes most data entry
• Improves accuracy
• Speeds up funding process
• Funding documents come over the same day
funding documents
• Pre-validation of lender funding rules
RouteOne eContracting
25. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
• Phase One
– Outgoing text messages
– Phone number validation
• Phase Two
– Incoming text messages
– SMS images to defi index center
Solutions By Text
26. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
defi Integrated “SOLUTIONS”
• DEALERTRACK DDS
• ROUTEONE ECONTRACTING
• NOTIFICATIONS
• API INTEGRATION
• SOLUTIONS BY TEXT
• PRINT & MAIL VENDORS
Embracing technology
28. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
• Quick Integration
• Standardized Mail Templates
• Fully automate creation and fulfilment of Adverse Action letters
– Email & Print
• Reduce vendor management overhead related to Adverse
Action letters
• Reduce “non-revenue producing” work by outsourcing the
letter fulfillment
Print Vendors
29. CONFIDENTIAL & PRIVATEdefi SOLUTIONS
Adverse Action Letters
Email
Collected
Adverse Action
Email Bounced
Adverse Action
Letter Sent
Email Collected
Adverse Action
Email Received
No Email
Collected
Adverse Action
Letter Sent
30. CONFIDENTIAL & PRIVATEdefi SOLUTIONS CONFIDENTIAL & PRIVATEdefi SOLUTIONS
Text COMMUNICATIONS to 77513
and take a quick session survey
Texting solution provided by Solutions by Text
This used to mean the first decision out the door got the deal, but now, it’s the first to leverage the technology.
How do we leverage that? How many smart phones per person in the US?
How do we get from this, to this. Because we all hate fax machines…
So how do we plan to get there?
We’ll take a look at what we’ve integrated and what we plan to do in the future. How many of you utilize DDS today? How has that changed your business?
For those who haven’t used DDS…
So how can DDS help you digitize internal communications? Paper deals can get lost, only be accessed by 1 verifier at a time.
The old way vs. the new way.
Who here uses eContracting? Can anyone explain how it works?
Here’s a few of the ways eContracting can help you digitize communications.
How many of you utilize the notifications feature in defi? How are you currently using notifications?
There are 3 different ways of sending notifications
Best way to digitize communications between your systems is through APIs. How many of you are leveraging our APIs?
We currently offer different 5 APIs.
Now, how do we digitize our communications with our customers?
Solutions by Text is our first step toward customer interaction.