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EXECUTIVE PRESENTATION
Unified Business Communications
Voice | Data | Managed Services | Network Integration | Security
We consolidate all your communication
services in the US and Canada.
You get one bill, award-winning
customer service, and a Powerful data
portal.
And yes, it costs less.
Corporate Profile
Company History
GRANITE IS A PROVIDER OF COMMUNICATION
SERVICES TO COMMERCIAL AND
GOVERNMENT ENTERPRISES IN THE UNITED
STATES AND CANADA.
Since our founding over fourteen years ago,
Granite has experienced industry-leading
growth while specializing in dedicated business-
to-business customer support and the
consolidation of communications services. Our
customers trust us with over 1.5 million voice and
data lines servicing their critical locations in
retail, finance, real estate, hospitality, and more.
We count over eighty of the Fortune 100 among
our customers, including eight of the Top Ten US
Retailers in the Forbes Global 2000 for 2015.
Our services include:
-	 Local and Long Distance
-	 Dedicated Internet and Broadband
Services
-	 IP Voice and Data, including MPLS, SIP,
and Hosted PBX
-	 Network Integration
-	 Business Security
-	 Wireless Voice and Data
- 	 Managed Services, including Wi-Fi
Granite continues to grow and expand into new
product offerings and markets that provide even
more value for our clients.
EXCEEDED $1.2B IN
REVENUE IN 2015
INDUSTRY LEADING
GROWTH WITH NO
OUTSIDE INVESTORS
OR ACQUISITIONS
MORE THAN 5,000
CORPORATE CLIENTS
IN OVER 550,000
LOCATIONS
granitenet.com
Revenue Growth
2005
$146
2007
$280
2006
$208
2008
$361
2009
$432
2010
$516
2011
$610
2012
$739
2013
$900
2014
$1.2B
TOTAL REVENUE (IN MILLIONS)
Granite has grown every year, winning business away from the larger, incumbent carriers. We win
because we know that one-size-fits-all is not an app oach that works for communications. Every
client is different, which is why so many of our teammates are dedicated to getting to know each
client’s individual needs. They will work with you to design and deploy a communication platform
that will meet your unique needs.
Our ever-expanding product offerings go beyond POTS lines, broadband, T1s, and other high
capacity services to include our own private MPLS network, SIP, VoIP, Network Integration, and
Business Security.
1.4 M
Voice Lines
60,000
Broadband Lines
6,000
T1s & Other High
Capacity Services
$1 B
2015
Recognition
THE BOSTON RED SOX JIMMY FUND AWARD
For Granite’s long time commitment to the life-saving mission
of Dana Farber Cancer Institute and The Jimmy Fund, 2014
US POSTAL SERVICE
Supplier of the Year, 2011
EMPLOYER SUPPORT OF THE GUARD AND RESERVE
Patriotic Employer Award, 2014
AUTHORITY ON TELECOM MANAGEMENT PRACTICES
#1 Wireline Supplier in the US, 2012
INC. MAGAZINE
Top 20 in Revenue / Fastest Growing Private Companies, 2007 - 2014
ERNST AND YOUNG
Entrepreneur of the Year, 2010
BOSTON BUSINESS JOURNAL
Top 20 in Revenue in Private Companies in MA, 2009-2014
Top 20 Fastest Growing Private Companies in MA, 2006-2014
Top 20 Charitable Contributors of the Year in MA, 2009-2014
Top 3 Healthiest Employers, 2012-2014
Office Expansion
CAMPUS HEADQUARTERS
In 2014, Granite acquired the neighboring building to our existing offices at 100 Newport Avenue in Quincy,
bringing us to a total of 250,000 square feet of office space at our headquarters just outside Boston. Our new
building holds our Network Operations Center, our fully-staffed customer service call center, our in-house training
facility, Granite University, and more.
Company Headquarters
125,000 square feet
Acquired in 2005
125,000 square feet
Acquired in 2014
1 MILE TO BOSTON
Since it’s inception, Granite has maintained
Regional Offices th oughout the United States.
In 2015, Granite is opening Branch Offices for
our network integration team in metro areas
across the US as well as in our Regional Offices
and Corporate Headquarters. These network
integration offices will be staffed by Granite
Employees who will work with our clients on
structured cabling projects.
REGIONAL OFFICES
Atlanta
Boston (Headquarters)
Chicago
Dallas
Miami
New York
Providence
BRANCH OFFICES
Long Island
Newark
Philadelphia
Washington / Baltimore
Indianapolis
Nashville
Orlando
Houston
Denver
Las Vegas
Los Angeles
San Francisco
Dedication to Support
Concierge customer support is
available 24 x 7 from Massachusetts.
customized billing and invoices are
designed in partnership with clients.
web access to your data in our data
portal with out-of the box reports.
Dedication to Support
Concierge customer support by our
Staff in Massachusetts, 24 x 7.
customized billing & invoices That Are
designed in partnership with clients.
complimentary access to your
information in our custom data portal.
Concierge Customer Support
SINGLE POINT OF CONTACT
You’ll be given a personal concierge customer
service contact who will be responsible for all
your customer service needs throughout your time
with Granite. Your Premier Account Manager
will be your advocate and your resource,
helping you with all aspects of your account;
moves, adds, changes, trouble, repairs, and new
services.
Status meetings set to client specifications (we
recommend weekly) and quarterly reviews
demonstrate thoroughly Granite’s goal of
making your communications easier to manage.
EXPERTISE IN COMPLEX ROLLOUTS
Granite has many years of experience in multi-
location product rollouts. Your Premier Account
Manager will bring in experts from across our
team - Project Management, Conversions, and
Structured Cabling - to get your project done on
time and within budget.
CALL US ANYTIME
One thing that sets Granite apart is your
access to our team. Our customer service team
is available 24/7 all year long and you will
always speak with a human being when you call.
Average wait times of < 10 seconds
24 x 7 x 365 human response
Fully-staffed even during severe weather
GIVE US A CALL
We encourage potential clients to call us at
866-847-5500 any time - day or night -
and verify our availability as part of their
service provider evaluation process.
Simplified Billing
ONE BILL
Bills from multiple carriers can be difficult to
compare. Granite consolidates all your phone
bills from the US and Canada, making it easy to
keep track of spending and ensure each location
has the tools it needs to operate at peak
performance.
FLEXIBLE BILLING OPTIONS
Our high standard of service is also reflected
in our billing system, which is singular in telecom
billing in its clarity and honesty, echoing our
efforts to earn your trust on a daily basis.
Granite’s customers have the option of receiving
a single bill at the corporate level or bills
separated by individual location, department, or
general ledger code to allow easy integration
into customer payment systems. Choose to
receive your bill in Excel, CSV, PDF, or via EDI.
BILL COMPATIBILITY
Granite has always supported our customers’
efforts to understand and manage their own
billing. For this reason, Granite has adopted the
telecom standard EDI format for transmission of
billing information. Once this has been parsed
by your ETL process it can be used by a wide
variety of billing systems including Microsoft,
Oracle, QuickBooks, Lawson, JD Edwards, and
Great Plains.
Should you choose to use a Telecom Expense
Management fi m to help analyze your
consolidated bill, Granite will be happy to
support a data transfer. TEM vendors that
Granite has collaborated with on our clients’
behalf include Ecova, Asentinel, Calero, Cass
Information Systems, Hubspan, Razorsight, IBM’s
Emptoris Rivermine, Tangoe, and Teoco.
WHOLESALE ALL OVER
We have wholesale agreements with all
major carriers in the US and Canada,
which allows us to offer discounts on voice
services to our clients. We work with
just about everyone, including Verizon,
AT&T, CenturyLink, Frontier, Fairpoint, Bell
Canada, and Telus.
Data Portal
ROCK REPORTS
Granite is dedicated to empowering our clients
to understand and control their communication
services.
Both our billing and reporting is based on a
policy of clarity and transparency. The result is a
fl xible system that can be customized for ease
and efficiency. Granite will work with you to
give you the best information available about
your telecom services, whatever your needs may
be.
OUT-OF-THE-BOX
Out-of-the-box reports and robust search
capabilities are designed to let our clients dive
deep into:
-	 Asset Management
-	 Invoices and Payments
-	 Moves, Adds, and Changes
-	 Trouble Tickets and Issue Resolution
-	 Auditing
CUSTOM REPORTING
We also have a dedicated Customer Reporting
department who will work with your team to
create custom reports as needed at no extra
charge.
LIVE DEMO
Our team will be happy to provide a web
demo of Rock Reports at any time.
Speed Feed
SPEED FEED
In response to client requests for quick quoting, Granite has added Speed Feed to the suite of
reports available in Rock Reports. A client can enter details on their locations and get back an
estimated quote for phone and internet service that Granite can provide at each location. Over
time, our team is adding additional services to Speed Feed, with Fiber and Wireless being the
two most requested by our customers.
Products
VOICE AND DATA PHONE SERVICES
CONFERENCING
BANDWIDTH
HOSTED PBX
SIP TRUNKING
MPLS
WIRELESS BACKUP
MANAGED SERVICES MANAGED WIFI
MANAGED ROUTERS
MANAGED FIREWALL
ALLIED SERVICES NETWORK INTEGRATION
SECURITY
TAILORED SOLUTIONS GRANITE GRID FOR PROPERTY
MANAGEMENT
granitenet.com
CLASSIC FEATURES
Granite provides a wide array
of the local service features you
rely on every day, such as:
Directory Assistance
Call Forwarding
Call Waiting
Caller ID
Hunting
Return Dialing
Speed Dialing
We will work with you to set up
a feature profile that fits e h
location’s individual needs.
GET IN TOUCH
Granite started out solely as a POTS reseller, but has since
grown to offer a wide spectrum of voice products.
LOCAL PHONE SERVICE
Granite has always championed traditional local phone
services because of their unmatched reliability and ease
of use. Our extensive wholesale contracts with incumbent
carriers throughout the United States and Canada allow
us to offer exceptional pricing, but it is our dedication to
customer service and transparency that keeps our customers
coming back year after year.
LONG DISTANCE
Granite’s Long Distance service provides cost-effective
in-state, out-of-state, international, and toll-free calling for
businesses of any size and budget. You may be dealing with
multiple carriers and receiving multiple bills. Granite long
distance plans will consolidate everything into one bill, with
one point of contact.
TOLL FREE SERVICE
Toll Free Numbers convey to your customers that not only
are they encouraged to call, but you will give their calls the
attention that they deserve. With our consolidated billing
solution, Toll Free Number charges will appear on your
monthly bill, making their usage easy to track and manage.
VIRTUAL FAXING
Granite offers inbound and outbound virtual faxing. 300
pages of inbound faxes included per DID, per month,
delivered directly to your inbox, and unlimited outbound
faxing.
phone services
granitenet.com
AUDIO CONFERENCING
No contract
No customer commitment
Up to 300 attendees
WEB CONFERENCING
Up to 125 attendees / license
Low MRC
VIDEO CONFERENCING
Multipoint video conferencing
capabilities.
Team meetings, prospect calls and
interviews are more engaging and
productive.
Host or attend meetings with up
to 125 people in an easy-to-use,
personalized and elegant user
experience.
Unlimited audio conferencing.
Productivity tools, like chat,
meeting notes, and DVR recording.
CONFERENCING THAT WORKS WITH YOU
Granite now offers GlobalMeet®, the virtual meetings
solution that works the way you do. Whether you’re in the
office or on the g , GlobalMeet® gives you one-click access
to any meeting, anywhere, from your desktop, Mac, PC,
smartphone, or tablet device.
FEATURES
-	 Start, schedule, and manage your meetings with one
click from your desktop, mobile device or Outlook
Toolbar.
-	 Get a personal, permanent web address with your
name on it.
-	 Eliminate the hassle of software downloads for your
guests.
-	 Forget about passwords and dial-in numbers. The
meeting calls you.
-	 Share your screen with crystal-clear quality.
-	 Manage audio meetings with your visual desktop
controls or mobile apps.
-	 Connect globally with international support.
-	 Personalize meetings with webcam video for everyone.
-	 Manage and store meeting files and recordings in our
File Library directly from your meeting. Share these files
and stream videos in your meetings.
-	 Stop taking notes. Record meetings with one click. Send
meeting recording link to guests.
-	 300 participant capacity.
-	 Mobility Applications, which include iPhone, Blackberry,
Android & iPad.
Conferencing
granitenet.com
FEATURES
Carrier Agnostic Solutions
Scalable Bandwidth
Network Monitoring
Multi-Carrier Bandwidth
BENEFITS
Multiple Carrier Flexibility
Advanced Networking
Cost Savings
Project Management
Circuit Diversity
Route Diversity
BANDWIDTH TO GROW
Modern businesses require innovative products, but should
not need to skimp on customer service to get it. With
Granite, businesses, whatever their size, can receive a data
package tailored to them along with dedicated customer
service, who will work with them as they grow.
TAILORED SOLUTIONS
Granite provides a variety of internet access types in a
wide range of speeds. We will work with you to design
fl xible, scalable solutions.
Our North American contracts allow us to provide granular
designs that make use of a variety of products with tailored
solutions at each location, including:
DSL
Cable
Voice T1 / PRI
Integrated T1
Ethernet over Copper
Fast Ethernet
Gigabit Ethernet
Asymmetrical Ethernet
Optical Wave
MPLS
Private Networking
Data Aggregation Units
CUSTOMIZED BY LOCATION
One of the best benefits to orking with Granite is getting
solutions that truly work for each location. We work with
many data service providers across the US and Canada.
This allows us to recommend the strongest solution for each
individual location, regardless of carrier.
Bandwidth
granitenet.com
FEATURES
Auto Attendant
Hunting
Conferencing
Caller ID
And More
ADVANCED FEATURES
Pager Notificatio
Out-Dial Reply
Scheduled Reminders
Call Lists
Click to Dial
CommPortal Assistant
VLAN
Disaster Recovery
Wireless Support
HOSTED PBX
Hosted PBX provides all of the features of a modern
small office PBX with the con enience and scalability of a
remotely hosted, fully managed cloud solution. By combining
local and long distance services with a computer network,
your business can simplify its communications infrastructure
to a single platform.
Granite’s VoIP service allows the use of a PBX, IP-enabled
phone, and even an analog telephone through use of an
adapter.
No matter the size of your business, Granite provides full
access to features and professional functionality.
BENEFITS
Significant cost reduction
Unlimited local and long distance calling on net
Increased network efficien y, privacy, and security
One Connection Capability
Scalability & Flexibility
Fewer Circuits, Less Interfaces
Hosted PBX
granitenet.com
FEATURES
Quality of Service (QoS)
Public/Private IP Address
Expansive Options
Fewer Circuits
Network Diversity
SIP TECHNOLOGY
SIP eliminates the need to buy separate voice and data
circuits. Simple connections with the internet or private IP
infrastructure gives your business more options and less
dependency on hardware, effectively managing both data
and voice needs.
Your business will have the choice of Granite’s local and
long distance calling plans and a broad set of features
that can be controlled through a secure, self-service online
portal. Granite’s SIP product line offers a full range of
access options and interoperability with most leading IP-PBX
systems.
BENEFITS
Nationwide Coverage
Cost Reduction
Boosted Network Capacity
Flexibility
Scalability
Compatibility
SIP Trunking
granitenet.com
FEATURES
Quality of Service
Private IP Network
Enhanced Network Security
Network Provider Flexibility
SUCCESS STRATEGY
Circuit Redundancy
Cross-Carrier Connectivity
Fully Managed Core
Customization of QoS
Carrier Agnostic Network
Supporting New Circuits
MPLS
Granite’s MPLS product offering provides the same customer
service and bill consolidation benefits as all o our other
services, while providing secure and affordable options for
clients with more complex communication needs.
TECHNOLOGY STRATEGY
Our MPLS backbone network consists of co-location facilities
in New York City, Los Angeles, Chicago, and Dallas. These
four (4) locations are each serviced by redundant circuits
provided by different carriers. Granite has collocated soft
switches in NY and LA as well as two (2) off-site back-up
locations for disaster recovery. You will benefit f om using
Granite’s meshed MPLS network as it provides enhanced
cost savings and rerouting options. Unlike in a standard
MPLS network infrastructure, where all locations must be on
the same provider network, Granite’s meshing ability allows
for combining links from different providers.
We are able to offer our meshed MPLS network due to
our long-standing agreements and interconnections with
underlying local loop providers, as well as our multiple
NNIs (Network-to-Network Interfaces), which allow the
normalization of QoS across different carriers.
MPLS
granitenet.com
ADVANTAGES
-	 Reliability - Auto-failover via
monitoring, reporting, and
alerting of system disruptions
-	 Security - Private fi ed IP
network and IPSEC VPN
capabilities
-	 Coverage - Multi-carrier, single
platform solutions to ensure
proper coverage
-	 Speed - 3G and 4G pooled
usage at highly competitive
rates
CONTINUITY ANYWHERE
Granite’s wireless backup data plans and M2M capable
equipment combine to provide a cost effective, reliable
solution to help protect your business from telecom outages,
ensuring that critical communication systems remain online at
all times at affordable prices.
WIRELESS BACKUP
Wireless Backup from Granite adds an always-available
wireless network path to your existing wired data
connectivity to provide maximum coverage reliability. Our
solution complements existing technologies, such as Cable,
DSL, T1’s, and MPLS networks. Smart fail-over technology
allows your business to instantly and seamlessly switch to
a wireless data connection if there is a primary network
disruption of any kind - from basic network outages to
severe weather damage.
CUSTOMIZED BY LOCATION
Granite’s Wireless Backup services will treat each of your
locations as a unique opportunity to provide an exact
solution. By working with wireless providers across the US
and Canada - including AT&T, Sprint, Verizon, T-Mobile, and
Rogers - Granite is able to recommend the best provider for
each individual location.
Wireless Backup
granitenet.com
PROACTIVE MONITORING
Our Network Operating
Center will monitor all WiFi
devices using our SNMP-based
monitoring software. When we
spot an imminent device failure,
our technician will contact you
to coordinate a repair and
instantly dispatch a technician to
replace the device.
RAPID RESPONSE REPAIR
Our network of over 4000
certified field s vice technician
partners allows us to effect
most repairs in under 4 hours.
Our partner code of conduct
guarantees that speed and
service quality will go hand-
in-hand for all of your network
integration needs.
SIMPLE AND SECURE WIRELESS NETWORKING
Wireless internet access has become an increasingly
essential part of business. Granite sells managed WiFi for a
variety of purposes, including internal business and public-
facing use. With Granite Managed WiFi, you can focus
on what you do best, whether that’s baking the best cakes
on Main Street, designing the next innovative product, or
managing a multi-national corporation.
Our goal is to free our clients from the frustrations of having
to run their own business while also managing an ever-more-
complex array of communications services. We have years
of experience in managing business communications.
FLEXIBILITY FOR CLIENTS
If you are providing WiFi to a variety of clients, as in a multi-tenant
property like a mall, WiFi services can be carved up so that your
customers can purchase something that meets their particular needs.
A kiosk can run a secure wireless connection for their POS devices,
whereas an anchor store can provide guests WiFi access in a co-located
cafe.
TIP-TO-TAIL INSTALLATION
Granite’s in-house Structured Cabling division allows us to provide an
order-to-install solution that fits our needs. We can wire the access
points and locate them throughout the shopping center, or we can use
existing access points that have multiple radios and use one frequency
to form a wireless mesh and the other to transmit a data signal.
Managed WiFi
granitenet.com
SERVICES
Granite NOC monitoring provides
services that ensure all operational
support needs are satisfied
Event Monitoring & Management
Incident Management
Problem Management
Change Management
Performance Management
On-Demand NOC Support
Integration Services
Advanced Runbook Services
Provisioning Support
BENEFITS
Scale from 2 Mb to 1000 Mb
DIA up to Gig-E
Advanced Networking
Enhanced Flexibility & Scalability
Significant Cost Saving
Managed Routers
UPTIME
Uptime in your business is critical and Granite’s NOC gives
you more of it. Our lightning-quick response rate means that
incidents are detected, recorded and resolved before your
customers - and often your employees - even know there’s a
problem.
REAL-TIME TRACKING
When you work with Granite’s NOC, you get full
visibility into your network at all times. Our web-based
portal allows you to track what we’re tracking in real
time, from NOC support activity to network and IT
infrastructure. Key metrics, including active tickets,
alarms and usage trends, help your team benchmark
network performance and determine the root cause of
ongoing issues.
LEADING EXPERTISE
While Granite’s NOC employs cutting-edge technology
and sophisticated operational tools, it’s our depth of
knowledge that makes the difference. With decades of
experience in network monitoring and engineering at
the executive level — and thousands of mission-critical
decisions under our belts — we’ve become the go-to
resource in the industry.
granitenet.com
FEATURES
Web Filtering
Customized URL Filtering
Anti-Virus Scanning
Alerts
Subscription Updates
24 x 7 Proactive Support
NETWORK-BASED VIRTUAL SECURITY
The ideal security enhancement to your Granite MPLS
Solution.
A Virtual Network Based Managed Firewall
Allow Port 80 & 443 ONLY
Web Content & URL Filtering
Anti-virus Scanning
FIREWALL DESIGN
Our Security Specialists will:
Design a custom fir wall solution to protect your business
Choose the best fir wall solution from technology
leaders
FIREWALL CONFIGURATION
Working with you, our Security Specialists will:
Perform a security review of network configu ation and
fir wall rule-set and recommend security improvements
Customize configu ation of fir wall hardware and
software per your rule-based Internet security policy
Perform on-going fir wall configu ation and rule-set
changes as you request
Maintain backup of fir wall configu ation data
FIREWALL MANAGEMENT AND MONITORING
On an ongoing basis, our Security Specialists will:
Promptly respond to issues and make emergency
changes as needed
Stay apprised of new threats and vulnerabilities,
conduct tests to probe fir wall defenses, and maintain
and upgrade the software
Managed Firewall
NETWORK INTEGRATION
US LOCATIONS
granitenet.com
At Granite, we pride ourselves on customer service. So when our customers asked us to
provide our own in-house technicians, we listened.
In 2015, Granite will be opening network integration offices in met o areas across
the United States in addition to an office in our Corpo ate Headquarters just outside
Boston.
Granite employees will be handling all calls and dispatch from all of our office , so
whenever you call, you will be working with one of our dedicated staff. Our network
integration team will take care of your enhancements and issues with the same focus
and attention to customer service that you have come to expect from everyone at
Granite.
This service doesn’t replace our existing partnerships with the best networking
contractors throughout North America - it adds to them. Our partners will continue to
provide high quality service as our new offices are olled out and at locations that can’t
yet be reached by our in-house teams.
At Granite, we are always trying to think of ways to improve how we serve our
customers. This time, all we had to do was listen.
For more information, call the Network Integration team at 866-847-1500.
HEADQUARTERS
Boston
REGIONAL OFFICES
Atlanta
Chicago
Dallas
BRANCH OFFICES
Long Island
Newark
Philadelphia
Washington / Baltimore
Indianapolis
Nashville
Orlando
Miami
Houston
Denver
Las Vegas
Los Angeles
San Francisco
R
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FIELD OPERATIONS
4 hour response time
24/7/365 support
BICSI Certified echnicians
“Smart” Hands Labor
CABLING PROJECTS
Data Center Builds
RCDD Engineered Design
Project Management
Fixed Bid Pricing
PHONE SWITCHES
Nortel, Avaya, Samsung,
TalkSwitch
Bogen & Valcom Paging
Maintenance Contracts
Mixed Platform Solutions
ROLLOUTS
Legacy Upgrades
Fixed Pricing Per Site
Technology Deployment
Telco Demarc Extensions
NETWORK INTEGRATION AND CABLING
When it comes to a project, Granite has a nationwide
team of engineers, tenured Project Managers, and a staff
of RCDDs to review a scope of work, cabling standards/
requirements, coordinate a local partner to do a site
assessment, evaluate electrical plans, and calculate a fi m
fi ed proposal. Cabling projects are quoted, reviewed and
executed in the guidelines provided by the client so the
timelines and cost are managed properly. When you utilize
the services of Granite for a cabling project, your assigned
Project Manager will create a step by step install that will
maintain your organization’s goal.
Leveraging our nationwide footprint, Granite can deliver
a broad range of communications and networking services
of exceptional quality at competitive prices. Our unique
experience in multi-site and multi-service networks makes
us the ideal choice for projects that require an in-depth
and hands-on understanding of network planning and
deployment.
NATIONWIDE STAFFING
Granite is opening new Network Integration offices ac oss
the US in 2015 in order to improve our already extensive
nationwide footprint of engineering partnerships. Our new
offices will be staffed y Granite Employees who will work
with our clients on structured cabling projects.
Network Integration
granitenet.com
KEY DIFFERENTIATORS
-	 North American Footprint
-	 Single point of contact for all of
your risk management and loss
prevention needs
-	 One bill for all loss prevention
services compatible with your
vendor payment processing
systems
-	 Talk to a Live Person 24/7/365
-	 Free Real Time Reporting and
On-Line Account Management
-	 Significant Saving
GRANITE GUARD
With unparalleled North American coverage, Granite is the
leading corporate loss prevention provider to multi-location
companies. Our scalable solutions are offered through
Granite Guard, Granite’s wholly-owned affiliat , and can
be customized to manage local, regional, and national
locations.
MONITORING
Our highly trained, professional staff works in concert with
your loss prevention specialists to develop the services and
protection your business requires to grow and prosper. At
the central station, trained professionals are watching over
your security system 24/7/365.
FIRE
Granite’s fire and life safety systems are designed to meet
a wide range of commercial applications. Our fire systems
are engineered and scaled to fit the unique fire otection
needs of your facility.
INTRUSION
Granite offers state of the art intrusion detection products
and systems that are professionally built and installed
on open platforms and are easily integrated with other
Granite Guard solutions.
CCTV
Granite’s Digital Video Surveillance (CCTV) Systems provide
an effective crime deterrent for your business. We provide
CCTV solutions, bringing together high quality images with
advanced storage, retrieval, and networking.
ACCESS CONTROL
Granite’s electronic access control systems can help ensure
that only the right people have access to your business, and
also create an integrated, intelligent management tool.
Security
granitenet.com
ADVANTAGES
FOR PROPERTY MANAGERS
-	 Provides a reliable monthly
ancillary revenue stream.
-	 Demonstrates your value add
for tenants with turnkey solutions.
-	 Reduces interruptions in service
by using trusted installers
working from a central plan.
-	 Supports continued property
development with scalable
designs.
-	 Provides a single point of
contact for all communication
service needs.
-	 Takes over responsibility for
tenant communication calls,
freeing up your team to focus on
other property needs.
FOR TENANTS
-	 Provides a dedicated concierge
customer service rep for each
tenant.
-	 Allows for high bandwidth
service at prices available
only to tenants in facilities with
dedicated access.
-	 Centrally coordinates
installations, moves, and repairs.
-	 Enables faster store openings
and smoother transitions.
-	 Increases bandwidth to fl xibly
support tenant needs at peak
times of the day or year.
-	 Gets shoppers in the door by
supporting customer attraction
technologies, such as digital
signage or music.
TAILORED FOR REAL ESTATE
Granite Grid is our product offering for multi-tenant
locations. It provides a total data and voice solution to
businesses co-located on the same property. Tenants
get the maximum fl xibility they require to support their
communication needs while lowering costs.
TECHNOLOGY STRATEGY
Granite’s technology strategy for multi-tenant facilities
begins with our nationwide MPLS network with POPS in
Chicago, Los Angeles, New York, and Dallas. Our Network
Operations Center at our company headquarters monitors
our network using the best tools in the industry 24/7. Fiber
will be used to connect Granite’s MPLS Network to the Main
Distribution Frame (MDF) at your property and from the
MDF to each Intermediate Distribution Frame (IDF) on each
floo . Granite’s Structured Cabling team will then coordinate
the installation of wiring from IDF to tenant.
Granite Grid
References
85% of the Fortune 100 Companies
Over 5,000 corporate clients
Over 1,300,000 voice phone lines
8 out of 10 of the top 10 US
Retailers in the Forbes Global
2000 of 2015
Retail
Granite has a strong presence in the retail space due to the overwhelming value proposition
posed for multi-location companies operating in far-flung eographic areas in North America.
With the addition of Granite Grid, our multi-tenant facility product that is being adapted by
malls all across North America, this presence is only expected to grow.
Food Service
Our team supports restaurant entrepreneurs, franchisees, and corporate-owned chains across the
United States and Canada.
Real Estate
Granite’s clients in real estate include property management companies, REITs, and assisted living
facilities. In 2014 Granite created a new product offering tailored specifically or multi-tenant
facilities. Granite Grid provides higher bandwidth while lowering costs and easing the burden of
managing tenant customer service.
HEalthcare
Finance & Additional clients
Finance
Automotive
Services
Charitable
ORganizations
Entertainment
Energy
granitenet.com
granitenet.com
Additional Clients
Manufacturing
Shipping
Government
Food
Manufacturing
Travel
Hospitality
Utilities
Technology

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Unified Communications Executive Presentation

  • 1. EXECUTIVE PRESENTATION Unified Business Communications Voice | Data | Managed Services | Network Integration | Security
  • 2. We consolidate all your communication services in the US and Canada. You get one bill, award-winning customer service, and a Powerful data portal. And yes, it costs less. Corporate Profile
  • 3. Company History GRANITE IS A PROVIDER OF COMMUNICATION SERVICES TO COMMERCIAL AND GOVERNMENT ENTERPRISES IN THE UNITED STATES AND CANADA. Since our founding over fourteen years ago, Granite has experienced industry-leading growth while specializing in dedicated business- to-business customer support and the consolidation of communications services. Our customers trust us with over 1.5 million voice and data lines servicing their critical locations in retail, finance, real estate, hospitality, and more. We count over eighty of the Fortune 100 among our customers, including eight of the Top Ten US Retailers in the Forbes Global 2000 for 2015. Our services include: - Local and Long Distance - Dedicated Internet and Broadband Services - IP Voice and Data, including MPLS, SIP, and Hosted PBX - Network Integration - Business Security - Wireless Voice and Data - Managed Services, including Wi-Fi Granite continues to grow and expand into new product offerings and markets that provide even more value for our clients. EXCEEDED $1.2B IN REVENUE IN 2015 INDUSTRY LEADING GROWTH WITH NO OUTSIDE INVESTORS OR ACQUISITIONS MORE THAN 5,000 CORPORATE CLIENTS IN OVER 550,000 LOCATIONS
  • 4. granitenet.com Revenue Growth 2005 $146 2007 $280 2006 $208 2008 $361 2009 $432 2010 $516 2011 $610 2012 $739 2013 $900 2014 $1.2B TOTAL REVENUE (IN MILLIONS) Granite has grown every year, winning business away from the larger, incumbent carriers. We win because we know that one-size-fits-all is not an app oach that works for communications. Every client is different, which is why so many of our teammates are dedicated to getting to know each client’s individual needs. They will work with you to design and deploy a communication platform that will meet your unique needs. Our ever-expanding product offerings go beyond POTS lines, broadband, T1s, and other high capacity services to include our own private MPLS network, SIP, VoIP, Network Integration, and Business Security. 1.4 M Voice Lines 60,000 Broadband Lines 6,000 T1s & Other High Capacity Services $1 B 2015
  • 5. Recognition THE BOSTON RED SOX JIMMY FUND AWARD For Granite’s long time commitment to the life-saving mission of Dana Farber Cancer Institute and The Jimmy Fund, 2014 US POSTAL SERVICE Supplier of the Year, 2011 EMPLOYER SUPPORT OF THE GUARD AND RESERVE Patriotic Employer Award, 2014 AUTHORITY ON TELECOM MANAGEMENT PRACTICES #1 Wireline Supplier in the US, 2012 INC. MAGAZINE Top 20 in Revenue / Fastest Growing Private Companies, 2007 - 2014 ERNST AND YOUNG Entrepreneur of the Year, 2010 BOSTON BUSINESS JOURNAL Top 20 in Revenue in Private Companies in MA, 2009-2014 Top 20 Fastest Growing Private Companies in MA, 2006-2014 Top 20 Charitable Contributors of the Year in MA, 2009-2014 Top 3 Healthiest Employers, 2012-2014
  • 6. Office Expansion CAMPUS HEADQUARTERS In 2014, Granite acquired the neighboring building to our existing offices at 100 Newport Avenue in Quincy, bringing us to a total of 250,000 square feet of office space at our headquarters just outside Boston. Our new building holds our Network Operations Center, our fully-staffed customer service call center, our in-house training facility, Granite University, and more. Company Headquarters 125,000 square feet Acquired in 2005 125,000 square feet Acquired in 2014 1 MILE TO BOSTON Since it’s inception, Granite has maintained Regional Offices th oughout the United States. In 2015, Granite is opening Branch Offices for our network integration team in metro areas across the US as well as in our Regional Offices and Corporate Headquarters. These network integration offices will be staffed by Granite Employees who will work with our clients on structured cabling projects. REGIONAL OFFICES Atlanta Boston (Headquarters) Chicago Dallas Miami New York Providence BRANCH OFFICES Long Island Newark Philadelphia Washington / Baltimore Indianapolis Nashville Orlando Houston Denver Las Vegas Los Angeles San Francisco
  • 7. Dedication to Support Concierge customer support is available 24 x 7 from Massachusetts. customized billing and invoices are designed in partnership with clients. web access to your data in our data portal with out-of the box reports. Dedication to Support Concierge customer support by our Staff in Massachusetts, 24 x 7. customized billing & invoices That Are designed in partnership with clients. complimentary access to your information in our custom data portal.
  • 8. Concierge Customer Support SINGLE POINT OF CONTACT You’ll be given a personal concierge customer service contact who will be responsible for all your customer service needs throughout your time with Granite. Your Premier Account Manager will be your advocate and your resource, helping you with all aspects of your account; moves, adds, changes, trouble, repairs, and new services. Status meetings set to client specifications (we recommend weekly) and quarterly reviews demonstrate thoroughly Granite’s goal of making your communications easier to manage. EXPERTISE IN COMPLEX ROLLOUTS Granite has many years of experience in multi- location product rollouts. Your Premier Account Manager will bring in experts from across our team - Project Management, Conversions, and Structured Cabling - to get your project done on time and within budget. CALL US ANYTIME One thing that sets Granite apart is your access to our team. Our customer service team is available 24/7 all year long and you will always speak with a human being when you call. Average wait times of < 10 seconds 24 x 7 x 365 human response Fully-staffed even during severe weather GIVE US A CALL We encourage potential clients to call us at 866-847-5500 any time - day or night - and verify our availability as part of their service provider evaluation process.
  • 9. Simplified Billing ONE BILL Bills from multiple carriers can be difficult to compare. Granite consolidates all your phone bills from the US and Canada, making it easy to keep track of spending and ensure each location has the tools it needs to operate at peak performance. FLEXIBLE BILLING OPTIONS Our high standard of service is also reflected in our billing system, which is singular in telecom billing in its clarity and honesty, echoing our efforts to earn your trust on a daily basis. Granite’s customers have the option of receiving a single bill at the corporate level or bills separated by individual location, department, or general ledger code to allow easy integration into customer payment systems. Choose to receive your bill in Excel, CSV, PDF, or via EDI. BILL COMPATIBILITY Granite has always supported our customers’ efforts to understand and manage their own billing. For this reason, Granite has adopted the telecom standard EDI format for transmission of billing information. Once this has been parsed by your ETL process it can be used by a wide variety of billing systems including Microsoft, Oracle, QuickBooks, Lawson, JD Edwards, and Great Plains. Should you choose to use a Telecom Expense Management fi m to help analyze your consolidated bill, Granite will be happy to support a data transfer. TEM vendors that Granite has collaborated with on our clients’ behalf include Ecova, Asentinel, Calero, Cass Information Systems, Hubspan, Razorsight, IBM’s Emptoris Rivermine, Tangoe, and Teoco. WHOLESALE ALL OVER We have wholesale agreements with all major carriers in the US and Canada, which allows us to offer discounts on voice services to our clients. We work with just about everyone, including Verizon, AT&T, CenturyLink, Frontier, Fairpoint, Bell Canada, and Telus.
  • 10. Data Portal ROCK REPORTS Granite is dedicated to empowering our clients to understand and control their communication services. Both our billing and reporting is based on a policy of clarity and transparency. The result is a fl xible system that can be customized for ease and efficiency. Granite will work with you to give you the best information available about your telecom services, whatever your needs may be. OUT-OF-THE-BOX Out-of-the-box reports and robust search capabilities are designed to let our clients dive deep into: - Asset Management - Invoices and Payments - Moves, Adds, and Changes - Trouble Tickets and Issue Resolution - Auditing CUSTOM REPORTING We also have a dedicated Customer Reporting department who will work with your team to create custom reports as needed at no extra charge. LIVE DEMO Our team will be happy to provide a web demo of Rock Reports at any time.
  • 11. Speed Feed SPEED FEED In response to client requests for quick quoting, Granite has added Speed Feed to the suite of reports available in Rock Reports. A client can enter details on their locations and get back an estimated quote for phone and internet service that Granite can provide at each location. Over time, our team is adding additional services to Speed Feed, with Fiber and Wireless being the two most requested by our customers.
  • 12. Products VOICE AND DATA PHONE SERVICES CONFERENCING BANDWIDTH HOSTED PBX SIP TRUNKING MPLS WIRELESS BACKUP MANAGED SERVICES MANAGED WIFI MANAGED ROUTERS MANAGED FIREWALL ALLIED SERVICES NETWORK INTEGRATION SECURITY TAILORED SOLUTIONS GRANITE GRID FOR PROPERTY MANAGEMENT
  • 13. granitenet.com CLASSIC FEATURES Granite provides a wide array of the local service features you rely on every day, such as: Directory Assistance Call Forwarding Call Waiting Caller ID Hunting Return Dialing Speed Dialing We will work with you to set up a feature profile that fits e h location’s individual needs. GET IN TOUCH Granite started out solely as a POTS reseller, but has since grown to offer a wide spectrum of voice products. LOCAL PHONE SERVICE Granite has always championed traditional local phone services because of their unmatched reliability and ease of use. Our extensive wholesale contracts with incumbent carriers throughout the United States and Canada allow us to offer exceptional pricing, but it is our dedication to customer service and transparency that keeps our customers coming back year after year. LONG DISTANCE Granite’s Long Distance service provides cost-effective in-state, out-of-state, international, and toll-free calling for businesses of any size and budget. You may be dealing with multiple carriers and receiving multiple bills. Granite long distance plans will consolidate everything into one bill, with one point of contact. TOLL FREE SERVICE Toll Free Numbers convey to your customers that not only are they encouraged to call, but you will give their calls the attention that they deserve. With our consolidated billing solution, Toll Free Number charges will appear on your monthly bill, making their usage easy to track and manage. VIRTUAL FAXING Granite offers inbound and outbound virtual faxing. 300 pages of inbound faxes included per DID, per month, delivered directly to your inbox, and unlimited outbound faxing. phone services
  • 14. granitenet.com AUDIO CONFERENCING No contract No customer commitment Up to 300 attendees WEB CONFERENCING Up to 125 attendees / license Low MRC VIDEO CONFERENCING Multipoint video conferencing capabilities. Team meetings, prospect calls and interviews are more engaging and productive. Host or attend meetings with up to 125 people in an easy-to-use, personalized and elegant user experience. Unlimited audio conferencing. Productivity tools, like chat, meeting notes, and DVR recording. CONFERENCING THAT WORKS WITH YOU Granite now offers GlobalMeet®, the virtual meetings solution that works the way you do. Whether you’re in the office or on the g , GlobalMeet® gives you one-click access to any meeting, anywhere, from your desktop, Mac, PC, smartphone, or tablet device. FEATURES - Start, schedule, and manage your meetings with one click from your desktop, mobile device or Outlook Toolbar. - Get a personal, permanent web address with your name on it. - Eliminate the hassle of software downloads for your guests. - Forget about passwords and dial-in numbers. The meeting calls you. - Share your screen with crystal-clear quality. - Manage audio meetings with your visual desktop controls or mobile apps. - Connect globally with international support. - Personalize meetings with webcam video for everyone. - Manage and store meeting files and recordings in our File Library directly from your meeting. Share these files and stream videos in your meetings. - Stop taking notes. Record meetings with one click. Send meeting recording link to guests. - 300 participant capacity. - Mobility Applications, which include iPhone, Blackberry, Android & iPad. Conferencing
  • 15. granitenet.com FEATURES Carrier Agnostic Solutions Scalable Bandwidth Network Monitoring Multi-Carrier Bandwidth BENEFITS Multiple Carrier Flexibility Advanced Networking Cost Savings Project Management Circuit Diversity Route Diversity BANDWIDTH TO GROW Modern businesses require innovative products, but should not need to skimp on customer service to get it. With Granite, businesses, whatever their size, can receive a data package tailored to them along with dedicated customer service, who will work with them as they grow. TAILORED SOLUTIONS Granite provides a variety of internet access types in a wide range of speeds. We will work with you to design fl xible, scalable solutions. Our North American contracts allow us to provide granular designs that make use of a variety of products with tailored solutions at each location, including: DSL Cable Voice T1 / PRI Integrated T1 Ethernet over Copper Fast Ethernet Gigabit Ethernet Asymmetrical Ethernet Optical Wave MPLS Private Networking Data Aggregation Units CUSTOMIZED BY LOCATION One of the best benefits to orking with Granite is getting solutions that truly work for each location. We work with many data service providers across the US and Canada. This allows us to recommend the strongest solution for each individual location, regardless of carrier. Bandwidth
  • 16. granitenet.com FEATURES Auto Attendant Hunting Conferencing Caller ID And More ADVANCED FEATURES Pager Notificatio Out-Dial Reply Scheduled Reminders Call Lists Click to Dial CommPortal Assistant VLAN Disaster Recovery Wireless Support HOSTED PBX Hosted PBX provides all of the features of a modern small office PBX with the con enience and scalability of a remotely hosted, fully managed cloud solution. By combining local and long distance services with a computer network, your business can simplify its communications infrastructure to a single platform. Granite’s VoIP service allows the use of a PBX, IP-enabled phone, and even an analog telephone through use of an adapter. No matter the size of your business, Granite provides full access to features and professional functionality. BENEFITS Significant cost reduction Unlimited local and long distance calling on net Increased network efficien y, privacy, and security One Connection Capability Scalability & Flexibility Fewer Circuits, Less Interfaces Hosted PBX
  • 17. granitenet.com FEATURES Quality of Service (QoS) Public/Private IP Address Expansive Options Fewer Circuits Network Diversity SIP TECHNOLOGY SIP eliminates the need to buy separate voice and data circuits. Simple connections with the internet or private IP infrastructure gives your business more options and less dependency on hardware, effectively managing both data and voice needs. Your business will have the choice of Granite’s local and long distance calling plans and a broad set of features that can be controlled through a secure, self-service online portal. Granite’s SIP product line offers a full range of access options and interoperability with most leading IP-PBX systems. BENEFITS Nationwide Coverage Cost Reduction Boosted Network Capacity Flexibility Scalability Compatibility SIP Trunking
  • 18. granitenet.com FEATURES Quality of Service Private IP Network Enhanced Network Security Network Provider Flexibility SUCCESS STRATEGY Circuit Redundancy Cross-Carrier Connectivity Fully Managed Core Customization of QoS Carrier Agnostic Network Supporting New Circuits MPLS Granite’s MPLS product offering provides the same customer service and bill consolidation benefits as all o our other services, while providing secure and affordable options for clients with more complex communication needs. TECHNOLOGY STRATEGY Our MPLS backbone network consists of co-location facilities in New York City, Los Angeles, Chicago, and Dallas. These four (4) locations are each serviced by redundant circuits provided by different carriers. Granite has collocated soft switches in NY and LA as well as two (2) off-site back-up locations for disaster recovery. You will benefit f om using Granite’s meshed MPLS network as it provides enhanced cost savings and rerouting options. Unlike in a standard MPLS network infrastructure, where all locations must be on the same provider network, Granite’s meshing ability allows for combining links from different providers. We are able to offer our meshed MPLS network due to our long-standing agreements and interconnections with underlying local loop providers, as well as our multiple NNIs (Network-to-Network Interfaces), which allow the normalization of QoS across different carriers. MPLS
  • 19. granitenet.com ADVANTAGES - Reliability - Auto-failover via monitoring, reporting, and alerting of system disruptions - Security - Private fi ed IP network and IPSEC VPN capabilities - Coverage - Multi-carrier, single platform solutions to ensure proper coverage - Speed - 3G and 4G pooled usage at highly competitive rates CONTINUITY ANYWHERE Granite’s wireless backup data plans and M2M capable equipment combine to provide a cost effective, reliable solution to help protect your business from telecom outages, ensuring that critical communication systems remain online at all times at affordable prices. WIRELESS BACKUP Wireless Backup from Granite adds an always-available wireless network path to your existing wired data connectivity to provide maximum coverage reliability. Our solution complements existing technologies, such as Cable, DSL, T1’s, and MPLS networks. Smart fail-over technology allows your business to instantly and seamlessly switch to a wireless data connection if there is a primary network disruption of any kind - from basic network outages to severe weather damage. CUSTOMIZED BY LOCATION Granite’s Wireless Backup services will treat each of your locations as a unique opportunity to provide an exact solution. By working with wireless providers across the US and Canada - including AT&T, Sprint, Verizon, T-Mobile, and Rogers - Granite is able to recommend the best provider for each individual location. Wireless Backup
  • 20. granitenet.com PROACTIVE MONITORING Our Network Operating Center will monitor all WiFi devices using our SNMP-based monitoring software. When we spot an imminent device failure, our technician will contact you to coordinate a repair and instantly dispatch a technician to replace the device. RAPID RESPONSE REPAIR Our network of over 4000 certified field s vice technician partners allows us to effect most repairs in under 4 hours. Our partner code of conduct guarantees that speed and service quality will go hand- in-hand for all of your network integration needs. SIMPLE AND SECURE WIRELESS NETWORKING Wireless internet access has become an increasingly essential part of business. Granite sells managed WiFi for a variety of purposes, including internal business and public- facing use. With Granite Managed WiFi, you can focus on what you do best, whether that’s baking the best cakes on Main Street, designing the next innovative product, or managing a multi-national corporation. Our goal is to free our clients from the frustrations of having to run their own business while also managing an ever-more- complex array of communications services. We have years of experience in managing business communications. FLEXIBILITY FOR CLIENTS If you are providing WiFi to a variety of clients, as in a multi-tenant property like a mall, WiFi services can be carved up so that your customers can purchase something that meets their particular needs. A kiosk can run a secure wireless connection for their POS devices, whereas an anchor store can provide guests WiFi access in a co-located cafe. TIP-TO-TAIL INSTALLATION Granite’s in-house Structured Cabling division allows us to provide an order-to-install solution that fits our needs. We can wire the access points and locate them throughout the shopping center, or we can use existing access points that have multiple radios and use one frequency to form a wireless mesh and the other to transmit a data signal. Managed WiFi
  • 21. granitenet.com SERVICES Granite NOC monitoring provides services that ensure all operational support needs are satisfied Event Monitoring & Management Incident Management Problem Management Change Management Performance Management On-Demand NOC Support Integration Services Advanced Runbook Services Provisioning Support BENEFITS Scale from 2 Mb to 1000 Mb DIA up to Gig-E Advanced Networking Enhanced Flexibility & Scalability Significant Cost Saving Managed Routers UPTIME Uptime in your business is critical and Granite’s NOC gives you more of it. Our lightning-quick response rate means that incidents are detected, recorded and resolved before your customers - and often your employees - even know there’s a problem. REAL-TIME TRACKING When you work with Granite’s NOC, you get full visibility into your network at all times. Our web-based portal allows you to track what we’re tracking in real time, from NOC support activity to network and IT infrastructure. Key metrics, including active tickets, alarms and usage trends, help your team benchmark network performance and determine the root cause of ongoing issues. LEADING EXPERTISE While Granite’s NOC employs cutting-edge technology and sophisticated operational tools, it’s our depth of knowledge that makes the difference. With decades of experience in network monitoring and engineering at the executive level — and thousands of mission-critical decisions under our belts — we’ve become the go-to resource in the industry.
  • 22. granitenet.com FEATURES Web Filtering Customized URL Filtering Anti-Virus Scanning Alerts Subscription Updates 24 x 7 Proactive Support NETWORK-BASED VIRTUAL SECURITY The ideal security enhancement to your Granite MPLS Solution. A Virtual Network Based Managed Firewall Allow Port 80 & 443 ONLY Web Content & URL Filtering Anti-virus Scanning FIREWALL DESIGN Our Security Specialists will: Design a custom fir wall solution to protect your business Choose the best fir wall solution from technology leaders FIREWALL CONFIGURATION Working with you, our Security Specialists will: Perform a security review of network configu ation and fir wall rule-set and recommend security improvements Customize configu ation of fir wall hardware and software per your rule-based Internet security policy Perform on-going fir wall configu ation and rule-set changes as you request Maintain backup of fir wall configu ation data FIREWALL MANAGEMENT AND MONITORING On an ongoing basis, our Security Specialists will: Promptly respond to issues and make emergency changes as needed Stay apprised of new threats and vulnerabilities, conduct tests to probe fir wall defenses, and maintain and upgrade the software Managed Firewall
  • 23. NETWORK INTEGRATION US LOCATIONS granitenet.com At Granite, we pride ourselves on customer service. So when our customers asked us to provide our own in-house technicians, we listened. In 2015, Granite will be opening network integration offices in met o areas across the United States in addition to an office in our Corpo ate Headquarters just outside Boston. Granite employees will be handling all calls and dispatch from all of our office , so whenever you call, you will be working with one of our dedicated staff. Our network integration team will take care of your enhancements and issues with the same focus and attention to customer service that you have come to expect from everyone at Granite. This service doesn’t replace our existing partnerships with the best networking contractors throughout North America - it adds to them. Our partners will continue to provide high quality service as our new offices are olled out and at locations that can’t yet be reached by our in-house teams. At Granite, we are always trying to think of ways to improve how we serve our customers. This time, all we had to do was listen. For more information, call the Network Integration team at 866-847-1500. HEADQUARTERS Boston REGIONAL OFFICES Atlanta Chicago Dallas BRANCH OFFICES Long Island Newark Philadelphia Washington / Baltimore Indianapolis Nashville Orlando Miami Houston Denver Las Vegas Los Angeles San Francisco R B B B B B B B B B B B B B B R R
  • 24. granitenet.com FIELD OPERATIONS 4 hour response time 24/7/365 support BICSI Certified echnicians “Smart” Hands Labor CABLING PROJECTS Data Center Builds RCDD Engineered Design Project Management Fixed Bid Pricing PHONE SWITCHES Nortel, Avaya, Samsung, TalkSwitch Bogen & Valcom Paging Maintenance Contracts Mixed Platform Solutions ROLLOUTS Legacy Upgrades Fixed Pricing Per Site Technology Deployment Telco Demarc Extensions NETWORK INTEGRATION AND CABLING When it comes to a project, Granite has a nationwide team of engineers, tenured Project Managers, and a staff of RCDDs to review a scope of work, cabling standards/ requirements, coordinate a local partner to do a site assessment, evaluate electrical plans, and calculate a fi m fi ed proposal. Cabling projects are quoted, reviewed and executed in the guidelines provided by the client so the timelines and cost are managed properly. When you utilize the services of Granite for a cabling project, your assigned Project Manager will create a step by step install that will maintain your organization’s goal. Leveraging our nationwide footprint, Granite can deliver a broad range of communications and networking services of exceptional quality at competitive prices. Our unique experience in multi-site and multi-service networks makes us the ideal choice for projects that require an in-depth and hands-on understanding of network planning and deployment. NATIONWIDE STAFFING Granite is opening new Network Integration offices ac oss the US in 2015 in order to improve our already extensive nationwide footprint of engineering partnerships. Our new offices will be staffed y Granite Employees who will work with our clients on structured cabling projects. Network Integration
  • 25. granitenet.com KEY DIFFERENTIATORS - North American Footprint - Single point of contact for all of your risk management and loss prevention needs - One bill for all loss prevention services compatible with your vendor payment processing systems - Talk to a Live Person 24/7/365 - Free Real Time Reporting and On-Line Account Management - Significant Saving GRANITE GUARD With unparalleled North American coverage, Granite is the leading corporate loss prevention provider to multi-location companies. Our scalable solutions are offered through Granite Guard, Granite’s wholly-owned affiliat , and can be customized to manage local, regional, and national locations. MONITORING Our highly trained, professional staff works in concert with your loss prevention specialists to develop the services and protection your business requires to grow and prosper. At the central station, trained professionals are watching over your security system 24/7/365. FIRE Granite’s fire and life safety systems are designed to meet a wide range of commercial applications. Our fire systems are engineered and scaled to fit the unique fire otection needs of your facility. INTRUSION Granite offers state of the art intrusion detection products and systems that are professionally built and installed on open platforms and are easily integrated with other Granite Guard solutions. CCTV Granite’s Digital Video Surveillance (CCTV) Systems provide an effective crime deterrent for your business. We provide CCTV solutions, bringing together high quality images with advanced storage, retrieval, and networking. ACCESS CONTROL Granite’s electronic access control systems can help ensure that only the right people have access to your business, and also create an integrated, intelligent management tool. Security
  • 26. granitenet.com ADVANTAGES FOR PROPERTY MANAGERS - Provides a reliable monthly ancillary revenue stream. - Demonstrates your value add for tenants with turnkey solutions. - Reduces interruptions in service by using trusted installers working from a central plan. - Supports continued property development with scalable designs. - Provides a single point of contact for all communication service needs. - Takes over responsibility for tenant communication calls, freeing up your team to focus on other property needs. FOR TENANTS - Provides a dedicated concierge customer service rep for each tenant. - Allows for high bandwidth service at prices available only to tenants in facilities with dedicated access. - Centrally coordinates installations, moves, and repairs. - Enables faster store openings and smoother transitions. - Increases bandwidth to fl xibly support tenant needs at peak times of the day or year. - Gets shoppers in the door by supporting customer attraction technologies, such as digital signage or music. TAILORED FOR REAL ESTATE Granite Grid is our product offering for multi-tenant locations. It provides a total data and voice solution to businesses co-located on the same property. Tenants get the maximum fl xibility they require to support their communication needs while lowering costs. TECHNOLOGY STRATEGY Granite’s technology strategy for multi-tenant facilities begins with our nationwide MPLS network with POPS in Chicago, Los Angeles, New York, and Dallas. Our Network Operations Center at our company headquarters monitors our network using the best tools in the industry 24/7. Fiber will be used to connect Granite’s MPLS Network to the Main Distribution Frame (MDF) at your property and from the MDF to each Intermediate Distribution Frame (IDF) on each floo . Granite’s Structured Cabling team will then coordinate the installation of wiring from IDF to tenant. Granite Grid
  • 27. References 85% of the Fortune 100 Companies Over 5,000 corporate clients Over 1,300,000 voice phone lines 8 out of 10 of the top 10 US Retailers in the Forbes Global 2000 of 2015
  • 28. Retail Granite has a strong presence in the retail space due to the overwhelming value proposition posed for multi-location companies operating in far-flung eographic areas in North America. With the addition of Granite Grid, our multi-tenant facility product that is being adapted by malls all across North America, this presence is only expected to grow.
  • 29. Food Service Our team supports restaurant entrepreneurs, franchisees, and corporate-owned chains across the United States and Canada.
  • 30. Real Estate Granite’s clients in real estate include property management companies, REITs, and assisted living facilities. In 2014 Granite created a new product offering tailored specifically or multi-tenant facilities. Granite Grid provides higher bandwidth while lowering costs and easing the burden of managing tenant customer service.
  • 32. Finance & Additional clients Finance Automotive Services Charitable ORganizations Entertainment Energy granitenet.com