Fast-Track Solution to Transform Your Application Management Operation


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Infogain’s InfoAssess solution covers the first two phases of our application management offering, including assessment and transformation roadmap creation. The assessment covers a wide range of areas like Application Portfolio, Support Model, Processes, Tools, Service Delivery Model, Service Level Framework and Performance Metrics. Because each organization is unique, Infogain creates a tailored assessment approach for your initiative.

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Fast-Track Solution to Transform Your Application Management Operation

  1. 1. Datasheet InfoAssess Assessment and Roadmap for Application Management Facing increased service level deamnds, while meeting IT budget challenges? Infogain’s InfoAssess provides a proven approach for assessing your current applications and recommending a solution to address your current IT gaps. InfoAssess: customers. Infogain assesses your current IT The Path To Efficient Application Management operation, builds a roadmap specific to your IT executives today face the challenging task organization, and implements and manages the of lowering their application support cost while agreed upon solution delivering guaranteed service levels. Many Phase 1: Assessment organizations find gaps in their application All IT organizations have areas where improved management function, preventing them from application management can improve opera- balancing these priorities and meeting their tions and reduce costs. The problem that they objectives. When building a strategy for applica- face is a lack of time to assess the current tion management and support, IT managers ask situation and develop a plan to improve cur- the following questions: rent operations. During the Assessment phase, • What kinds of improvements are needed in Infogain works with the customer to document the IT operation? their current environment, identify areas for ap- • How can we measure the improvements? plying best practices and prioritize objectives • How can we transform the application man- and projects. InfoAssess Deliverables agement organization? AMS Assessment Areas Recommendations • How long will it take to more to a higher Application Portflolio • Application Support Model level of service? • Stage Of Application Life Cycle Alternatives • Support Complexity • Processs Enchantements & Leveraging its broad experience and industry • Release Frequency Automation best practices, Infogain uses a three-phased • Issue Backlog • Pro-active Monitoring Strategy approach to developing and deploying tailored • Sunset Candidates • Performance Metrics And Dash- application management solutions for board • Service Level Framework • Service Delivery Model/Alterna- tives • Recommendations And Initiatives Transformation Roadmap • Transformation Roadmap • Transformation Approach • Prioritized List of Initiatives • Transformation Timeline • Financial Investments & Savings • TCO Model
  2. 2. Datasheet InfoAssess AMS Assessment Areas (con’t) Why AMS and Infogain Support Model Guaranteed Service Levels • Coverage 24x7, 16x5, 8x5 Infogain is committed to work with your IT orga- • Distributed V/S Centralized nization to establish and maintain reliable Service • Consolidation Needs Level Agreements. Together, you and Infogain will • Tiered Approach establish SLA’s based on a risk-reward model. • ITSM Compliance • Interaction With Teams Flexible Resource Model   Infogain’s dual-shore resource model enables you Pro-active Monitoring to maintain staff resources levels required to sup- • Monitoring Touch Points port normal business operations and add addi- • Biz Process Coverage tioanl resoures to cover peak periods of demand. Target Functions: • Tools Used Infogain assigns members from their offshore • Finance • Alert Mechanism resource pool to provide a cost effective solution • Human Resourcese • Pro-active Detection to variable demand. • Procurement Metrics and Dashboard Lower TCO • Fulfillment AMS reduces total cost of ownership (TCO) by • Responsiveness • Manufacturing • Resolution Effectiveness optimizing applications and reducing downtime. • IT • Quality Of Solution Infogain’s flexible resource model delivers effective • Team Productivity IT support for a lower cost than in-house staffing AMS Services: resources. • Application Optimization Service Delivery • Governance Model Measurable Results • Application Support • Program Management All components of Infogain’s AMS solution are • Application Maintenance • Status Reporting designed to produce measurable results. Infogain • DBA Support backs its solutions with guaranteed SLAs to insure • Dual-shore/Blended Model • Pro-active Monitoring • Flexible Resourcing commitments are met AMS Benefits: • Outsourcing Customer Centric Business Model • Improved Efficiency Infogain understands that businesses have differ- Service Level Framework Reduced Issue Volume ent service requirements. A fixed support offering • • Ownership Of Service rarely addresses any company’s needs. Infogain • Increased Responsiveness • Well-defined SLAs is committed to working with you to address your • Improved Quality • Quarterly Compliance Review specific application management requirements. • Risk/Reward System • Reduced Costs Infogain also provides flexible terms and pricing to support a long-term relationship. Phase 2: Roadmap The Roadmap phase prepares a set of trans- Infogain’s AMS Center of Excellence formation recommendations accompanied by The Application Management Support Center a carefully planned timeline and total-cost-of- of Excellence (COE) provides Infogain with a ownership (TCO) model for your organization. foundation to develop and execute best practices to support your applications through their entire Phase 3: Implementation Upon your agreement with the AMS Roadmap, life cycle. Through the COE, Infogain has access Infogain will engage in a long-term program to systems, tools, best practices, and skilled to implement the roadmap recommendations. resources. The COE enables Infogain to deliver Infogain also provides ongoing services as. part high levels of reliable service during peak periods of the solution defined in the roadmap of variable demand. Infogain Corporation (408) 355-6000 All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. © 2010 Infogain Corporation. All rights reserved.