CRM@Oracle - Oracle CRM On Demand


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CRM@Oracle Series: Overview of Oracle's internal implementation of Oracle CRM On Demand including integration with Siebel CRM.

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CRM@Oracle - Oracle CRM On Demand

  1. 1. •<Insert Picture Here> Deploying Oracle CRM On Demand at Oracle Deepak Gupta Eve Milrod Halwani Vice President, CRM Systems Senior Director, Sales Systems Applications IT Applications IT
  2. 2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  3. 3. Oracle Corporation • World’s largest enterprise software vendor • Three product families: database, middleware and applications • $23.3 billion revenue, FY09 • 345,000 global customers • 21,000+ partners • 85,000+ employees • Operating in 145 Countries • 47 million marketing responses • 18 million customer contacts • 24 million prospect contacts
  4. 4. Global CRM Implementation Optimizing Our Go-To-Market Objective • Global, consistent, streamlined, Sales and scalable campaign to opportunity to quote processes Approach Customer Partners Data • Go Native – Go Fast • Consolidation/Centralization • Start Clean, Stay Clean • Standards based Integration • Drive value with BI Marketing
  5. 5. Global CRM Ecosystem Implementation planned
  6. 6. •<Insert Picture Here> Deploying Oracle CRM On Demand at Oracle Deepak Gupta Eve Milrod Halwani Vice President, CRM Systems Senior Director, Sales Systems Applications IT Applications IT
  7. 7. <Insert Picture Here> Oracle CRM On Demand
  8. 8. Challenges/Capabilities/Value CHALLENGES CAPABILITIES KEY VALUE and BENEFITS • Demonstrate Oracle’s • Affords management of • Provides production-class internal use of a flagship opportunities, contacts and showcase of CRM On product activities while keeping Demand, integrated to our • Respond to Sales reps’ Global CRM the “system of internal deployment of Siebel desire to use CRM On record” On Premise (Global CRM) Demand for its ease of use • Provides integration with • Enables strategic product and collaborative features Global CRM using out-of- features to enhance • Consolidate departmental the-box web services productivity including and regional instances that • Offers Mobile Sales embedded Analytics, Mobile exist without appropriate Assistant (MSA) capabilities Sales Assistant (MSA) for corporate controls for iPhone™ and iPhone and BlackBerry, and BlackBerry® Sales Process Coach using InfoMentis® • Consolidates departmental and regional instances into corporate instance to leverage economies of scale, while ensuring corporate controls
  9. 9. CRM On Demand in the CRM Ecosystem iPhone BlackBerry Internet Web Services Web Services AIA CRM On Demand Global CRM
  10. 10. Highlights • Results of Phase One • Global deployment • 12-week effort with 7 IT and 1 business FTE – Includes Mobile Sales Assistant deployment • Plans for Phase Two • Bi-directional synch using Applications Integration Architecture (AIA) • Utilize same rapid deployment approach for future implementations
  11. 11. <Insert Picture Here> Kevin Guthrie Regional Vice President North American Sales Oracle Corporation “My team feels that the simplicity and ease of access with CRM On Demand is outstanding, helping us keep track of our opportunities, even outside the network or VPN.”
  12. 12. For More Information CRM On Demand or