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IBM Service Management Suite for z/OS V1.3 Client Presentation long
1.
IBM Software Group
| Systems © 2015 IBM Corporation IBM Service Management Suite for z/OS V1.3 October 2015 1
2.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Agenda Service Management Suite for z/OS Introduction IBM Service Management Suite for z/OS Service Management Unite Automation Network Management Performance Monitoring Asset Discovery Value through integration Summary 2
3.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS System z scaling model and security to manage and optimize both Systems of Record Social, Mobile, Analytics Smarter Infrastructure Systems of Engagement • Business Transactions • Quality of Service • Command & Control • Facts and data “source of truth” • z/OS • Mobile and Social • Dynamic • Interactions and Collaboration • Insight, trends, analytics • Linux on System z Rapid growth of next generation technologies supported seamlessly on zEnterprise 3
4.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Mainframe customers require ability to quickly correlate and fix problems across applications Islands of monitoring and automation lead to potentially more outages and higher costs • Low automation degree • Problems crossing monitors hard to diagnose due to lack of correlation or drill down • Higher education, installation and maintenance costs • Less flexible sysprog and operations specialists Customer challenges • Performance number values – what is good versus bad • How to find correct thresholds • Problems detected in time versus flooded with exceptions • Identify problems before they cause an outage • Quickly finding root cause 4 4
5.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Lack of automation can increase costs and risks 5 Many shops only automate IPL, messages, and shutdown Recovery automated only for single resources without dependencies Complex recovery or moves done by operators leads to higher effort and recovery time Operators not alerted about monitor or automation exceptions Performance problems not solved by automation Service Level Agreements Recoverytime Complexity Message automation Recycle resource Application recovery Application move Unlock Kill Reset Offload Analysis logs, history Correct configuration Reinstall Fallback Add resources Subject Matter Experts Automated Operation Manual Operations 5
6.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS High automation level can decrease costs and risks Complex recovery or moves done by automation – fast and reliably Operators alerted about monitor or automation exceptions Pro-active automation using monitoring can resolve performance problems before they cause outages Operators and SMEs can solve problems faster by using automation to manage applications Subject Matter Experts Service Level Agreements Recoverytime Complexity Pro-active Automation using Monitoring Manual Operations Alarm Message automation Recycle resource Application recovery Application move Unlock Kill Reset Offload Analysis logs, history Correct configuration Reinstall Fallback Add resources 6
7.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Agenda Service Management Suite for z/OS Introduction IBM Service Management Suite for z/OS Service Management Unite Automation Network Management Performance Monitoring Asset Discovery Value through integration Summary 7
8.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON and System Automation work together to provide simplified operations and reduced risk Exploit Tivoli Asset Discovery to better understand application usage and save license charges and address audits Tivoli Asset Discovery for z/OS NetView System Automation for z/OS OMEGAMON Performance Management Suite for z/OS IBM Service Management Suite for z/OS IBM Service Management Suite for z/OS combines monitoring and automation for integrated capability 8
9.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS zOS DB2 CICS IMS MQ NetworksStorage WAS System Automation for z/OS NetView for z/OS Tivoli Asset Discovery for z/OS Service Management Unite OMEGAMON Performance Management Suite for z/OS Comprehensive service management capabilities for IBM z Systems. ONE Solution: Single PID offering that contains the System and Resource level automation, network, monitoring, and asset discovery capabilities needed to manage z/OS and all key subsystems One stop shop for all your mainframe management needs Opportunity for customers to reduce their overall bill for monitoring & automation software Service Management Unite: Offers a single point of control using modern dashboards to monitor and operate your applications Modern Web UI for automated operations of z and non-z Systems environments Isolate, analyze and diagnose problems twice as fast Runs on mobile High Availability & Automated Operations to improve Service Levels and reduce system downtime and outages. Network & Performance Management to increase efficiency of resources and personnel while lowering overall costs. Service Management Suite for z/OS V1.3 9
10.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Service Management Unite - What is it? 10 Identify Isolate Restore Images taken from FreeDigitalPhotos.net
11.
© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS zEnterprise management 11 Service Management Suite for z/OS NetView for z/OS System Automation for z/OS Network Management Automation platform CANZlog Automated operations z/OS DB2 CICS IMS MQ NetworksStorage WAS z/VM Linux LPAR CEC zBX I/O zAware OMEGAMON Performance Management Suite Asset Discovery for z/OS High availability Enterprise monitoring Exceptions Analysis Expert advice History License compliance Software license cost optimization Financial accountability Usage trends 3270 and graphical user interfaces Integration Pro-active automation Disaster recovery platform
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Provides comprehensive service management capabilities for IBM z Systems 12 One Solution Single offering that contains capabilities to manage z/OS and all key subsystems High Availability & Automated Operations Improve Service Levels and reduce system downtime Network Management Maintain the highest degree of availability of your z Systems networks Performance Management Real-time and historical performance and availability management Asset Discovery Who is using what, where and when Dashboards Single point of control to monitor and operate your applications 12
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Service Management Suite for z/OS V1.3 HIGHLIGHTS Increased efficiency - Enhanced OMEGAMON functions with OM Performance Management Suite V5.3 updates (e.g. 3270 UI Near Term Historical capability). Improved time to value - Improvement customer experience with a 80% decrease in time of System Automation base installation and configuration. Reduced risk of application downtime with pro-active automation enhancements (out of the box policy-based management of looping address spaces to help SMEs execute various recovery actions without the need for programming.) Increased visibility and improved application availability – Support of ITM pure events helps System Administrators to get situations reported immediately for selected automation resources to allow for corresponsive actions. Pro-active outage prevention through analytics - New Monitoring and Automation integration capabilities enable customers to pro-actively avoid outages through predictive insights analytics and zAware hardware automation support Improved SME productivity – Multiple users are able to customize and browse an automation policy while a configuration built process runs in parallel. 13
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Service Management Suite for z/OS 1.3 Service Management Unite V1.1.0 System Automation for z/OS V3.5 NetView for z/OS V6.2.1 Tivoli Asset Discovery V8.1 OMEGAMON z/OS Perf Mgmt Suite OMEGAMON XE for DB2 PE V5.3.0 OMEGAMON XE for Messaging on z/OS V7.3.0 OMEGAMON XE for CICS V5.3.0 OMEGAMON XE for IMS V5.3.0 OMEGAMON Dashboard Edition on z/OS 5.3.0 OMEGAMON XE for z/OS V5.3.0 OMEGAMON XE for Mainframe Networks V5.3.0 OMEGAMON XE for Storage V5.3.0 ITCAM AD V7.1 (only ITCAM for WR component) Composite Application Manager for Web Resources on z/OS 7.1.0 Operations Analytics Log Analysis OMEGAMON z/OS Insight Pack 14
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS NEW: Service Management Suite for z/OS 1.3 Service Management UniteService Management Suite for z/OS NetView 6.2.1 Updates OM PM Suite for z/OS 5.3.1 • A modernized, state-of-the-art service management dashboard for automated operations of z and non-z Systems environments • It’s a real WOW: Isolate, analyze and diagnose problems twice as fast • Customize your dashboards based on your preferences • See at a glance the health state of your environment • Mobile access for flexible and intuitive control • Enhanced automation to support larger environments • Better serviceability • Enhanced 3270UI Near-Term-History and Embedded Data functions for IMS and networks • Enhanced problem determination with Operations Analytics 15
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Benefits of a Suite Simple Pricing Metric One stop shop for all your mainframe management needs z/OS Value Units EZ to Order Pick components you need 16
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Agenda Service Management Suite for z/OS Introduction IBM Service Management Suite for z/OS Service Management Unite Automation Network Management Performance Monitoring Asset Discovery Value through integration Summary 17
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Service Management Unite A new way to operate your mainframe 18 Manage growing workload with the same operations team Customize your dashboards to maximize efficiency Drastically increase productivity through intuitive systems control Automate and control applications on z/OS and Linux on z It’s a real WOW Significantly improve time to isolate, analyze and diagnose problems
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Service Management Unite – user interface 19 Control business applications not components! Modern Dashboard UI Customizable Dashboards Monitor & control your datacenters from smart devices
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Key components of Service Management Unite Based on Jazz for Service Management (JazzSM) V1.1.2.1 • Web Server: WebSphere Application Server 8.5.5.4 • Web Console: Dashboard Application Services Hub (DASH) V3.1.2.1 • Integration Framework: Tivoli Directory Integrator (TDI) V7.1.1 AND Fixpack 4 • Best integration possibilites with other IBM and 3rd party products • New look and state-of-the-art „Web 2.0“ features Uses IBM Tivoli Monitoring “Data Provider” to be used by standard Widgets Offer System Automation “Data Provider” to be used by standard Widgets Offer System Automation “Widgets” providing specific views for automated resources and domain topologies Offer standard “Dashboards” as out-of-the-box Health, Monitoring and Operations Console Users can create their own dashboards – even combining information from SA or ITM data providers with information from other products 20
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS „Data Provider“ – „Widgets“ – „Dashboards“ 21 Following illustrates the main components on which this new UI concept is based Service Management Unite – Automation J2EE Container WAS-based Automation Framework Component SA „Data Provider“ Common UI Rest Interface REST Interface provides view and control capabilities „data provider“ for System Automation „Widgets“ are Standard UI pieces which can be used to visualize the data provided by „data provider“ of different products. A compilation of widgets is called a „dashboard“. Products like System Automation provide standard dashboards – but any user is free to compile his own dashboard according to his needs. Other „Data Provider“ Other „Data Provider“Other „Data Provider“ Different products provide different „data provider“ which can be combined in one dashboard.
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Key capabilities Highly customizable • Create your own dashboards based on DASH capabilities • Customize pre-defined pages (e.g. Configure displayed columns/data) • Role based views Flexible views • Overviews about CICSPlex, DB2, IMS, LPAR, MQ and WAS • Mobile system status and health dashboard • Graphical view of System Automation resource relationships • System Automation Node/System centric view • Visualization of different resource types and state information • Expandable/collapsible tree views for resource hierarchies Integration • Problem isolation dashboards combining monitoring information and automation capabilities • Create linked views showing data from other IBM products • Create views integrating your own data Other capabilities • Enhanced search and filter capabilities • Allow user requests against multiple resources at a time • Server Group support • Allow priorities on start/stop requests 22
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS23 Common Data Access, Common Visualizations ITM ITCAM/ APM TBSM Omnibus TDI/ Impact Data Provider Data Provider Data Provider Data Provider Data Provider Solution OOTB Views Customized Views for Clients JDBC and File TDI connectors included. Other connectors available for purchase TPC Data Provider Widgets for Mobile System Automation Data Provider Purpose-built UIs REST Interface This allows you to integrate 3 rd party data
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS DASH Customer Values Rapid dashboard creation • Use catalog of widgets and data sources from IBM and 3rd Party • Assemble dashboards per persona requirements: ‘detailed’ for technical experts or ‘overview’ for executives • Enable context passing, page launch and drill down Use out-of-the-box solution UIs provided by IBM products, e.g. System Automation Easy navigation of dashboards, including search and favorites Integrate 3rd party data Write custom UI in DASH Enable Mobile access 24
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS TEPS Platform for IBM Service Management Unite Runs on WAS 8.5.5.4 and JazzSM UI Service (Dashboard Server) Required Version: JazzSM 1.1.2.1 Provides state-of-the-art rich and interactive “Web 2.0” style GUIs Customizable dashboards with content from various products using out-of-the box widgets Tighter integration with other products 25 Browser, Tablet, Mobile JazzSM 1.1.2.1 – Dashboard Server Service Management Unite Server Widget Pack Solution Dashboards SA Dash- boards Service Management Unite GUI … Web 2.0 based interactive, rich GUIs WAS 8.5.5.4 OM Dash- boards ITM CURI Data ProviderTDI Hub TEMS CF Timer Agentless Adapter Non-clustered systems (Unix, Windows, ....) ssh 1 100 ITM Endpoints with Agents SA MP Cluster System x,p SA MP Adapter z/OS Sysplex SA z/OS Adapter OM PM Agents
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS System Automation About page About provides quick access to all SA dashboards and shows version information Can be manually opened by selecting Help > About from the navigation bar and then selecting „IBM Service Management Unite Automation“ 26
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS „Domain and Automation Health“ Dashboard 27 Topology View of Domains and Nodes: Shows all connected domains Domains can be expanded to see their nodes Domains and nodes have status indicators to show the domain health No domain is selected by default However, a default domain can be set and unset by the user Messages: Shows domain related messages that occurred within SA to get an overview of recent operator actions and system events. Top Level Resources: - Shows all top-level resources of the selected domain sorted by Compound State - Icon displays compound state - Text below resource name shows Observed State Scenario: Get an overview of connected automation domains and a summary of the domain- and application status, with the possibility to drill-down into a displayed domain/application to get more info. Online Resources: Number of top level resources that are online Resource States: How many top level resources are in which Compound State? click to update
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS „Domain Page“ 28 Domain Info Bar Shows the domain name, allows to switch the domain, shows domain status information and gives access to all domain actions Topology View of Relationships: Displays the relationship graph for the resource which is selected in the Resources widget Table of Requests: Shows all requests and votes for the currently selected resource Table of Nodes: Lists all Nodes belonging to the current domain TreeTable View of Resources: - Shows the full resource hierarchy of the current domain - A predefined set of attributes are displayed in columns - Displayed columns can be customized - Expand the resource groups to display the nested resources
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS „Explore Automation Nodes“ Dashboard 29 Scenario: Have a nodes and hardware view in order to find out which domains and which resources are affected if a specific node or HW box is stopped for maintenance Topology View of Resources hosted by selected Node: Displays only the resources of the selected node and their relationships Drill-down possible by opening a resource in the corresponding domain page directly from the context menu All resource actions available from context menu Table View of Nodes: Shows all nodes of all domains in a searchable table A predefined set of attributes are displayed in columns. Displayed columns can be customized. Node actions, like „Exlude Node“, available from context menu
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS „Explore Automation Domains“ Dashboard 30 TreeTable View of Domains: Displays all connected domains and nodes in a hierarchical way Scenario: Quickly navigate through all connected domains and nodes and browse the corresponding resources in order to perform actions on them TreeTable View of Resources: • Shows the full resource hierarchy of the currently selected domain • A predefined set of attributes are displayed in columns. • Displayed columns can be customized. • Expand the resource groups to display the nested resources. • Same tooltip and actions available as in other places where SA resources are displayed • Drill down capabilities: • Click View in Domain Page to open the corresponding domain page in a new tab and navigate to the selected resource.
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS List of Monitoring Components with number of events per Severity value Total number of events by severity Primary Dashboard – System Health User can view the status of all systems User is alerted of any problems by monitoring events 31
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Corporation z Systems Software IBM Service Management Suite for z/OS System Log Use “Previous” and “Next” buttons to load more log data from the backend Tooltip shows full message text in monospace font, including correct line breaks for multi-line messages Use context menu of a z/OS system on any of the dashboards to open the System Log for the selected system 32
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Execute Command 33 Use context menu of a z/OS system on any of the dashboards to open the Command Execution page for the selected system Use Actions menu on System Log page. Open Execute Command widget either as modal dialog or on a new tab. Enter NetView command and hit Enter to submit the command. Prefix with „MVS“ to submit native MVS command Command output Clear command output window Command history: Use drop-down or type-ahead
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Actions for Events The user can see more information pertaining to a selected event by selecting “Event Details” The user can view more detailed information for the selected event as it pertains to the monitoring component which emitted the event Events generated by Systems Automation do not have Event Details available 34
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Event Details The user can see more details about the selected event The user can see other related events triggered by the same resource or the same situation When available, recommended actions for rectifying the event’s problem are provided No details are available for events from the Systems Automation monitoring component 35 Additional information about the event and the situation which triggered it Initial and current event values are shown to isolate the differences that have occurred over time Expert advice provided with the event situation. It cannot be modified in this UI.
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Searching Logs from Component Overview Dashboards • Select a row to be search criteria in the system logs • Additional search for specific text strings and/or within a certain time frame 36
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS IBM Operations Analytics – Log Analysis • Launching Operations Analytics is only possible if it has been properly configured • User can view entries and messages in other system logs based on the search criteria • The IOA-LA has to be configured properly to be launched in SMU 37
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Corporation z Systems Software IBM Service Management Suite for z/OS CICS Region Details 38
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS LPAR Details 39
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS MQ Queue Manager Details 40
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS MQ Problem Isolation Current Channels Not Running • Commands can be issued from the Queue Manager Events with or without the context of the queue for the selected event • Suggested actions are provided to solve the most probable causes of this problem 41
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS MQ Problem Isolation: Dead Letter Queue • Commands can be issued from the Queue Manager Events with or without the context of the queue for the selected event • Suggested actions are provided to solve the most probable causes of this problem • The data will change contingent upon the Dead Letter Queue message that is selected 42
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Command Support • When the user selects the “Execute Command” menu item, they are brought to this page where they can type in any command • When the user selects a command which uses the selected item as context, the specified command will be entered with the context set as the appropriate parameters • The command is entered but the user has the opportunity to modify it before submitting it for execution • System Automation must be configured and running in order to issue commands Once the command is executed, the response is displayed below 43
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Integration Dashboards Besides SA Data you can create integration dashboards showing views from other IBM products as well as 3rd party data Create dashboards displaying data/views from many different sources. E.g. o Using UI data providers from Tivoli products, such as TBSM, OMNIbus, ITM, OMEGAMON, NetView o View customer data using Impact or TDI (TDI is shipped with JazzSM and contains a JDBC and File Connectors by default) o Display a web-based GUI by refering to an external URL in the Web Widget o Content Box deployed in DASH in which customers can implement their own views Widgets can be linked, including implementing transformations of event data from a source data provider to a target data provider 44
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Web Widget Use Web Widget to display external web pages in DASH • Runbooks, Infocenter • Great for displaying Content Box content • Great for integrating OMNIBUS AEL in DASH 45 Floor occupancy, date/clock, and weather via Content Box Widgets from DASH External sample integrating OMNIbus event list with data sets from ITM and other sources Host management by integrating vCenter Operations Manager UI
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Summary – Service Management Unite End-to-End Operations • A modernized, state-of-the-art service management dashboard for visibility and operations of z and non-z Systems environments Customizable & Modern look and feel • Customize your dashboards based on your preferences Enterprise Health • See at a glance the health state of your environment Integrated console • Operators can issue commands and restore service Available on your Smartphone • Mobile access for flexible and intuitive control It’s a real WOW • Isolate, analyze and diagnose problems twice as fast 46
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Agenda Service Management Suite for z/OS Introduction IBM Service Management Suite for z/OS Service Management Unite Automation Network Management Performance Monitoring Asset Discovery Value through integration Summary 47
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS System Automation addresses these concerns. Provides fast response to planned events Minimizes human interactions for error situations Add new capability without having to add resources How are companies thinking about automation today Customer Concerns: Regular activities that need fast respond Minimize dangerous human activities Reduce risk of outages based on human error React to unexpected events without having a disaster Ability to support different types of activities without change Increase number of events managed with same staff 48
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS System Automation for z/OS provides • High availability for z/OS applications including UNIX • Policy-based plug and play automation using best practices • Automated and easier mainframe operation through goal-driven automation and reduced complexity • Parallel Sysplex single system image and automation • Basis for disaster recovery with Geographically Dispersed Parallel Sysplex (GDPS) • Pro-active automation through monitor and OMEGAMON integration • Comprehensive integration • External automation to initialize, configure, change capacity, recover, and shut down IBM zEnterprise® servers 49 Play
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS System Automation for z/OS - Components Processor Operations z Systems external automation and single point of control Faster LPAR startup, recovery, shutdown Save software costs through LPAR capacity management Higher availability: Don’t miss any hardware alerts Save energy with power management1-50 SupportElement z/OS z/VSE z/VM z/OS Linux zAware Coupling Facility System Operations Automate repetitive and complex tasks in z/OS systems Helps operators to perform their tasks in a more robust way Reduces z/OS specific skill requirements Automated operations through monitoring of applications, messages, and alerts: Increase availability and performance through pro-active automation
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Component System Operations provides internal automation Policy-based automation • Start, recover, and shutdown applications, system and sysplex using: o Timers, events, triggers, service periods... o Dependencies and groups o Thresholds, active and external monitors • JES, CICS, IMS, DB2, TWS, WebSphere, OMEGAMON, UNIX, SAP, GDPS… • Message monitoring & response o WTO, WTOR, joblog, UNIX, NetView, hardware • Escalation to SA IOM, OMNIbus... • Prevent outages of critical resources: o WTO and AMRF buffers, spool, sysplex o SYSLOG, LOGREC, SMF, dump data sets Easier operations at the application level • 3270 or Tivoli Enterprise Portal • Single point of control, single system image • Goal-driven automation 51 Automation Engine Configuration Goals Commands Monitor Resources System Sysplex Job/STC I/OLogs Applications Status Events Requests Overrides Policy OMNIbus SA IOM SDF TEP UNIX
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Summary of key automation technologies Policy-based automation can replace scripts Plug and play automation using best practices Powerful sysplex-wide automation and operation Goal-driven automation to keep applications in line with business goals Grouping of resources for reduced complexity and management at business application level Relationships between resources for accelerated startup and shutdown, and correct recovery Manage by resource state, not by message Integration with monitors and OMEGAMON Health status can trigger pro-active automation Manager / agent design Same automation concepts enterprise-wide 52 Web DBVIPA Web DBVIPA ForceDownHasParent MyWeb Play
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS What can you automate? • Automate messages • Prevent outages of critical resources • Start, recover, and stop z/OS resources • STCs, jobs… • UNIX System Services (USS) resources • Easier z/OS operations and monitoring • Change system run mode like day or night shift • Escalation of problems • Pro-active automation using integration with monitors • Integration with scheduling • Problem determination • DB2, CICS and IMS automation 53
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Component Processor Operations Single point of control for z Systems LPAR startup, recovery, shutdown LPAR capacity & weight management Hardware status changes and alerts Power management z/VM guest system support NetView and SNMP based, no PC required Secured through SNMP V3 encryp-tion and SAF protected access 1-54 Central Processor Complex SupportElement HMC z/OS z/VSE z/VM z/OS Linux zAware Coupling Facility ProcOps Focal Point z/VM guests LPARs
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Processor Operations z Systems external automation and single point of control External Automation • IML & IPL (NIP time) • Respond to System or Operator Console messages including priority messages (synchronous WTORs) • Detect and resolve wait states • CPC capacity changes, powermode control • Server Time Protocol and LPAR management Ease to use common commands for: • CPCs, LPARs, systems, and z/VM guests • z/OS, Linux, z/VM, z/VSE, zAware Easy to configure • Policy based 1-55 Central Processor Complex Single point of control LPAR IPL, IML, shutdown z/VM guest support Capacity management Power management Hardware status & alerts zAware support
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Hardware scenarios • Easier hardware and operating system operations and monitoring • IPL z/OS (and other System z operating systems) • Shutdown z/OS • Recover systems • Address software cost challenges and lower performance when LPAR is capped • LPAR configuration • Manage temporary processor capacity and server time • Energy control • Trap hardware alerts 56
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS ProcOps hardware management console tasks 57 Same console tasks supported as on the Hardware Management Console
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Do your own smart capping and load distribution Software cost challenges: Charges based on peak rolling 4 hour average or the LPAR Defined Capacity whichever is lower Capping might cap priority workload Solutions using SA z/OS: Move workload to under-utilized system using server/move groups based on • Predicted free capacity and WLM data • Using OMEGAMON metrics Use ProcOps API to adjust capacity across LPARs and WLM capacity groups automatically Policy-based looping jobs resolution Group Capacity Limit CapacityinMSU LPAR 1 LPAR 3 LPAR 2 LPAR 1 LPAR 3 LPAR 2 slow System 1 System 2 System 3 Free, Displaceable Capacity 58
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Summary System Automation Business applications require high availability • Downtime can cause lost sales and customer shifts to competitors Automation provides high availability for z/OS applications including UNIX Policy-based plug and play automation using best practices can replace scripts • Faster time-to-value • Much reduced maintenance burden • Less human error Goal-driven automation to keep applications in line with business goals Grouping of resources for reduced complexity and management at business application level • Status aggregation • Server and move groups help achieving availability targets Relationships between resources for accelerated startup and shutdown, and correct recovery Manage by resource state, not by message Integration with monitors and OMEGAMON to increase automation degree with pro-active automation 59 Play
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Agenda Service Management Suite for z/OS Introduction IBM Service Management Suite for z/OS Service Management Unite Automation Network Management Performance Monitoring Asset Discovery Value through integration Summary 60
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS NetView for z/OS network management and automation NetView ® for z/OS provides functions to help maintain the highest degree of availability for IBM System z networks. It provides: an extensive set of tools for managing complex, multi-vendor, multi- platform networks and systems from a single point of control advanced automation facilities for network events support for both IP and SNA network componentry a set of user interfaces to meet the needs of any user and management functions that work with other products to provide a complete picture of your networks and systems 61
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Automation and network management Enterprise Network Management from a Single Point of Control • At-a-glance status determination via network topology displays • Manage TCP/IP and SNA key performance indicators via single consolidated interface • Proactively identify and respond to network intrusions • Filter out network noise and focus on key issues impacting your network Maximize Availability of Business-Critical Services • Minimize service and system outages • Identify recurring incidents, and implement automated actions to prevent future occurrences • Assist operators with detecting and resolving incidents at the point of failure Improve Operational Efficiency and Performance of IT Assets and Staff • Reduce recovery time and need for operator intervention • Automate for repeatability and reduced potential for user error • Develop standardized practices for complex business processes, ensuring consistent handling of incidents (quality) • Tailor NetView capabilities to meet your needs via flexible APIs and services 62
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS NetView for z/OS, the automation platform NetView for z/OS has extensive automation facilities: Automation table (IF … THEN ….) Message revision table to revise messages Automation tasks for isolation and load distribution Timers Unlimited sources and targets of automation Rexx scripts with automation function packages Powerful pipes instead of scripts You can automate from: Messages (VTAM, z/OS, JES, NetView, user, etc.) - solicited and unsolicited Alerts (SNA and non SNA) Full screen applications, SNMP traps, TEC events 63
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS • Faster Problem Repair • Expanded integration and central-site access to consolidated logs from multiple z/OS systems • Enhanced IP Management • Improved access to IP functions: New IP Management Menu • Simplified navigation through packet trace data • Support for multiple, concurrent packet traces per stack • Save packet traces in CTRACE format • Integration of System z analytics (zAware) NetView v6.2 continues IBM’s focus on enhancing network and system availability and ease-of-use NEW with v6.2.1 (Q3 2014) plus update in q3 2015 • Easier customization through conditional %INCLUDE and MODIFY.TOWER • Advanced Encryption Standard (AES) can be used for de/encryption of SNMPv3 requests • The Discovery Manager now supports OSA-Express 5S • Increased global variable name length to 250 and value to 31000 characters • Message CNM493I (Automation Table match) now includes a Label or Group identifier 64
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Enhanced IP management Improved Access to IP functions: New IP Management Menu Support for multiple, concurrent packet traces per stack Save packet traces in CTRACE format Client Value Analysis of packet trace data reduces the diagnostic time as well as mean time to repair for network problems Customize presentation of potential issues, focusing network operators on key indicators The new menu minimizes the need for operators to memorize command syntax or refer to command help. The menu also helps keep operators familiar with the IP management functions in NetView without having to remember many different commands. 65
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS CANZLOG: Consolidated Audit, NetView and z/OS Log 66 Netlog NetView console Syslog Joblogs Consolidated log CANZLOG Customer Value • Single interface to a consolidated message file reducing diagnostics time • Single consolidated console to manage key performance and availability indicators • Access both real time and archived logs via single interface, even remotely • Filter on time, jobname, codes... Remote Canzlog CANZLOG = Consolidated Audit, NetView and z/OS LOG
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS CANZLOG v6.2: relative time specification 67 Messages from TCP/IP for first 2 hours after midnight today
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS CANZLOG v6.2: browse and filter remote log 68
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Corporation z Systems Software IBM Service Management Suite for z/OS CANZLOG v6.2 DateSource Time Mtype Origin 69
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Agenda Service Management Suite for z/OS Introduction IBM Service Management Suite for z/OS Service Management Unite Automation Network Management Performance Monitoring Asset Discovery Value through integration Summary 70
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Simplification with OMEGAMON Integrated Suites 71
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Integration the key to collaboration and efficiency Greater Visualization, Control and Automation - Integrate management Information from multiple IBM management products on a single workspace for of your enterprise views of IT resources Reduce problem isolation time and correction - Create consolidated alerts that represent all computing resources servicing your critical workloads to quickly isolate and avoid or correct problems Reduce response times to problems and costs - Utilize the policy feature to create sophisticated responses to the world class alerting/situations coming from the OMEGAMONs Working as a team is vital to getting the job done and the same can be said about your systems management information IBM Tivoli OMEGAMON Performance Management Suite for z/OS v5.3.1 72
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Maximizing time and personnel Increase ability to meet SLAs by managing environment with intelligent alerting Increase staff productivity through managing by exception Maximize efficiency of staff with Common Tools and Processes Create collaboration through tool integration and information Efficiency in doing the day to day management - Link actions to situations • Automate problem responses • Capture expert knowledge • Common data and KPIs VISIBILITY CONTROL AUTOMATION 73
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Integrated management solution Extensive capabilities to monitor & manage z/OS platform. Delivers increased problem identification and resolution, reduced costs, flexibility, and decreased TCO. Performance Management Suite for z/OS v5.3.1 74 Updates to OM PM Suite: OM XE for IMS on z/OS V5.3.0 OM XE for DB2 PE V5.3.0 OM XE for Mainframe Networks V5.3.0 OM DE on z/OS V5.3.0 (IF) Inclusion of IBM Operations Analytics on z (OM internal log analysis) Feature Codes for easy individual product downloads (in PM Suite, OMzMS, & SMSz) DB2 Storage (DASD and Tape) Networks (TCPIP / VTAM) CICS / CICS TG IMS DB/DC Messaging (MQ) WAS on Z z/OS Operating System
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© 2015 IBM
Corporation z Systems Software IBM Service Management Suite for z/OS Why OM Performance Management Suite for z/OS? - Single PID offering that contains the System and Resource level monitoring capabilities needed to Manage z/OS and all key subsystems One stop shop for all your mainframe monitoring needs - Simple Pricing metric (z/OS VU’s) enabling customers to deploy infrastructure and middleware solutions as needed. Buy for the size of your environment and you have everything you need - Provides a price incentive with a single vendor to consolidate all of our z/OS Management needs. Our solution costs less than what you’re spending with your multi-vendor solution today - Provides a foundation offering for further Analytics and C&SI solutions in the future Foundation for today and tomorrow 75
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON Performance Management Suite v5.3.1 Efficiency and cost saving through integration, version 5.3 comes with integrated monitoring with both Enhanced 3270 User Interface and Tivoli Enterprise Portal Increased problem determination capability with Enhanced 3270 User Interface Near-Term-History function Simplification - ordering, pricing and all the components that would ever be needed are included which covers current and future needs as your z/OS environment grows and expands Reduced time-to-resolution of problems with new embedded data function Lower Cost of Ownership with simplified Install/Config with Parmgen enhancements for first time users up to 60% less time and effort OMEGAMON Performance Management Suite includes capability to gain improved visibility and management for z/OS and subsystems CICS, DB2, IMS, Messaging, WAS, Storage, Mainframe Networks 76
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Corporation z Systems Software IBM Service Management Suite for z/OS Analysts already agree that OMEGAMON V5 provides value to clients On OMEGAMON moving to simplified architecture and a common view across multiple domains, Rich Ptak of PNA commented, "This is an important and much needed enhancement. We’ve heard consistently – there is a need for this kind of integration. Consistent interface – a couple of years ago, some people liked to be in a silo and just toss things over to someone else. But, they can’t live that way anymore.” PNA also gave IBM high marks for doing so without losing functionality. On OMEGAMON Enhanced 3270 User Interface, Joe Clabby with Clabby Analytics commented: What you've done to your 3270 interface is kind of a "wow"! I'm not a 3270 fan and I love what you've done with it" Ptak / Noel Clabby Analytics http://ptaknoel.com/ibm-omegamon-v5-1-good-reasons-for-customer-interest- and-excitement ftp://public.dhe.ibm.com/software/data/ECM/industry/TWDIBMTivoli_OMEGA MON.pdf 77
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Corporation z Systems Software IBM Service Management Suite for z/OS Benefits: Save up to 75% of time needed to find problems Up to 73% of CICS SLA processing off-loaded Reduce fix times from 90 minutes to 2 minutes Increased System Availability with faster problem resolution • Enhanced 3270 user interface for SMEs • Built-in problem solving scenarios • Anomaly detection with IBM zAware Improved productivity with simplified data • Faster Install/Configuration/Maintenance Reduced costs with decreased resource usage • Usage of zIIP specialty servers • Simplified OMEGAMON architecture Business Agility with improved IT visibility now available with OMEGAMON V5.3.x family 78
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON Continues Addressing TCO Improving OMEGAMON Total Cost of Ownership with each release Lowering MIPS by collecting data once, leveraging subsystems, and using zIIP offload Indentifying TCO focus areas with performance analysis for every release of OMEGAMON V 5.3 Enhanced OMEGAMON Architecture (“New approach”) TEP GUI TEMS Tivoli OMEGAMON Manager (TOM) IMSCICS Monitoring agents z/OS DB2 Stor MfN MSG Single Manager and User Interface across OMEGAMON family … V 4.x OMEGAMON Architecture (“Old School Approach”) Classic 3270 CUA 3270 IMS z/OS CICS Storage MfN DB2 Messaging Multiple Address Spaces and User Interfaces across each OMEGAMON TEMSMonitoring agents Enhanced 3270 UI TEP GUI Simplification - Reducing the number of address spaces by enhancing the OMEGAMON 3270ui 79
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON already has low TCO and …… is still improving! Delivering drastic reductions in labor time needed to configure z/OS components: “5x improvement, [less time for OM upgrade and configuration] with new PARMGEN tool” IBM Host System Services team member Leveraging ServerPac’s efficient deployment of binaries for z/OS, subsystems and OMEGAMON o Consolidates SMP/E tasks (versus CBPDO) o Customizes ordering of any combination o Contains all latest maintenance. Minimizing the manual effort to maintain agents using ITM Self Describing Agents (SDA) 80
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON provides significant cost savings over other vendors’ solutions • Exploiting zIIP offload for years. • Routines for OMEGAMON (z/OS, DB2, CICS, Storage) • RMF used as a data collector • IBM’s analysis shows reduced CPU usage, 20%-50%* from v4.2 • Identifies address spaces for easy tracking and tuning, typical 1%-3% MIPS* usage 81 * Based on internal testing and running similar scenarios on v 4.2 versus v 5.1. Results at your own shops will vary dependent on OM II (CUA) and OMEGAVIEW deployment Decreasing overall costs: Customers could see a 48% reduction in CPU usage*, when comparing just the cost of running OMII (CUA) and OMEGAVIEW vs. the cost of running the 3270ui.
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Corporation z Systems Software IBM Service Management Suite for z/OS How about improving usage besides using zIIPs, now that is worth exploring and why you should be talking OMEGAMON! OMEGAMON utilize zIIPs and even leverages RMF collections to reduce usage Other vendors don’t discuss their improvement release to release! Where are those details? This is what our test analysis shows, your mileage may vary. Specialty processers certainly provide offload capability but OMEGAMON also provides this. How about release to release. It is our nature in IBM to improve and reduce costs. Need examples and we test this all the time. OMEGAMON XE for IMS from v 4.2 to v 5.1 While Running the DSW (data systems workload at ~5000 TPS) There was a reduction in CPU usage by about 45% in 510 As part of the DSW workload and running • IMS: Response Time Analysis feature There was a reduction in Classic's CPU usage by about 97% in 510 and storage usage dropped by about 96%. Reduce Costs 82
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for CICS from v 4.2 to v 5.3 While Running eRWW (e-business Relational Warehouse Workload) There was a reduction in CPU usage by about 22%. As part of the ERWW workload and running • SLA processing running ST96 workload with zIIP enabled There was a reduction in General Processor CPU usage by up to 70%. OMEGAMON XE for MfN from v 4.2 to v 5.1.1 While Running the running the ~30k TN3270 sessions with Application workload modeler Data collection for Gateway Routes • There was a reduction in CPU usage during data collection for gateway route information by about 90% Data collection for Interfaces • There was a reduction in CPU usage during data collection for interface information by about 77% How about improving usage besides using zIIPs, now that is worth exploring and why you should be talking OMEGAMON! Reduce Costs 83
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Corporation z Systems Software IBM Service Management Suite for z/OS More Examples of OMEGAMON improvements, What if you don’t have a zIIP on that lpar, do you still gain benefits? OMEGAMON XE for DB2 v 4.2 to v 5.2 Reduction in CPU for batch processing of 10% Average reduction in CPU for real-time collection, depending on scenario, of about 30% • Using thread filtering, about 70% • Near Term History reduction of about 20% Total memory usage reduction close to 5% • Below the bar memory reduction of about 10% OMEGAMON XE on z/OS from v 4.2 to v 5.3 When the TEP workspace was refreshing every 30 seconds, there was a reduction in CPU usage by about 17% in 510 all while increasing collections for new metrics. OMEGAMON XE for Messaging v 7.0 to v 7.3 Customers using situations this release were provided capability for synchronized collections and this reduced CPU usage by about 77% Reduce Costs 84
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON products collaborate via Integration to quickly track down problems Problem Sensed Launch OMEGAMON on z/OS Launch OMEGAMON for Storage Launch OMEGAMON for Mainframe Networks Problem Diagnosed Dynamic Workspace Linking And Integration shares information across OMEGAMON products Problem Isolated Organizations which applied an integrated approach show superior results compared to organizations which did not OMEGAMON DE for z/OS Problem Investigated 85
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON Launch in Context capability improves collaboration between different types of users OMEGAMON provides easy to use navigation between users and views GUI System z Control Panel Integrate broad range of IT information increasing staff visibility and awareness “Launch in Context” provides fast path to SME for quicker problem resolution Problem Diagnosed Problem Repaired 86
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON Family provides integrated performance monitoring for improved productivity and availability Business Challenge: Need to see across systems and be more pro-active to avoid outages GUI (Operations - Monitoring) e3270 (System Programmers – Subject Matter Experts) Delivering Operations and Subject Matter Expert views for faster problem determination and resolution yielding higher system availability OMEGAMON family integrated performance monitoring strategy supports this challenge with standardized user Interfaces 87
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Corporation z Systems Software IBM Service Management Suite for z/OS Enhanced 3270 UI Workspaces Workspace Navigation and Panel Controls Panel ID Toolbar Auto Update On/Off Up / Down Left / Right Scroll Controls NAV1 / NAV2 Fields Column Sort Control / Indicator Fixed Column Indicator Starting Row Selection Subpanel Collapse / Expand Control Subpanel Close Control Navigation Selection Field Status / Threshold Highlighting 88
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Corporation z Systems Software IBM Service Management Suite for z/OS Enhanced Configuration and Maintenance Capability via Self-Describing Agents Eliminates application support DVDs • No distributed installs or upgrades for mainframe-centric customers Eliminate maintenance upgrade errors • Applies to new installs, staged upgrades, and maintenance • Crosschecks version with installed data and framework • Avoids inconsistent application data in ITM framework layers Eliminate monitoring outages caused by ITM Server recycles • Product upgrades/maintenance requires agent or RTEMS recycles only Moving from 40 hours a week to 4 hours a week maintenance 80% improvement in time for installation and maintenance 30% improvement in time to configure post installation Faster, easier, less error-prone for improved reliability and productivity 89
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Corporation z Systems Software IBM Service Management Suite for z/OS Customer Driven improvements simplify Installation and Configuration using Parmgen Removal of ICAT as primary way to install and configure “I like using the Parmgen approach better than CICAT/ICAT. I find it much easier to make things repeatable... I like the fact that Parmgen does not overwrite my running members” Typical quotes from early adopters program single reference book for upgrade guidance Before -145 ICAT product-centric jobs to configure 38 components for 1 LPAR RTE Today – 8 Parmgen function-centric jobs to configure components for 1 LPAR RTE Customers experiencing over 35% improvement in install and configuration time • Install without requirement of distributed server • Easy to walkthrough steps to complete configuration and customize profile • Automatically updates hundreds of configuration artifacts, including auto- discovery of system values The overall process has been simple and quick. Total time for 3-4 products (z/OS, CICS, DB2, TOM plain vanilla) has been about 2 hours Field Engineer 90
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Corporation z Systems Software IBM Service Management Suite for z/OS Moving to simplified architecture driving decreased resource utilization without loss of current function Enhanced OMEGAMON Architecture TEP GUI Enhanced 3270 TEMS Tivoli OMEGAMON Manager (TOM) IMSCICS TEMAS z/OS DB2 Stor MfN MSG Single Manager and User Interface across OMEGAMON family Old OMEGAMON Architecture Classic 3270 CUA 3270 TEP GUI IMS z/OS CICS Storage MfN DB2 Messaging TEMS TEMAS Multiple Address Spaces and User Interfaces across each OMEGAMON 91
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE v5.3 / v7.3 (NTH) Increased problem determination capability with Near- Term-History function in E 3270 UI Understand information related to when the problem began with Enhanced 3270 User Interface Near-Term-History • Easily see when a CPC CPU busy is very high and select for details • Effortlessly explore data around when a CPU busy occurred 92
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE v5.3 / v7.3 Embedded Data function in E3270 UI for easier problem identification and determination Embedded Data provides the ability to view data, sourced from different OMEGAMON monitors, in a single report. In this example address space information from the z/OS monitor is combined with data from the CICS monitor. This simplifies problem resolution in situations where the solution may involve data from more than one OMEGAMON. 93
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON Dashboard Edition for z/OS v5.3 Integration the key to collaboration and efficiency • Reduce problem isolation time and correction - Create consolidated alerts that represent all computing resources servicing your critical workloads to quickly isolate and avoid or correct problems • Greater Visualization, Control and Automation - Integrate management Information from multiple IBM management products on a single workspace for of your enterprise views of IT resources Working as a team is vital to getting the job done and the same can be said about your systems management information • Reduce response times to problems and costs - Utilize the policy feature to create sophisticated responses to the world class alerting/situations coming from the OMEGAMONs 94
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON Dashboard Edition v5.3 Interim Feature Operational short term status views in E3270UI built on situations (Tivoli OMEGAVIEW 3270 replacement) and Status Tree view
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE on z/OS v5.3 z/OS Availability and Performance management Tool Overall z/OS Sysplex, LPAR and workload management capabilities providing Availability, Performance, and Workload views to maximize efficiency and effectiveness Greater problem determination for z/OS Subject Matter Experts can use the Near-Term-History displays in Enhanced 3270 UI using RMF Monitor III collection to investigate root causes of problems associated to the recent performance problem being addressed Reduced time-to-resolution of problems with new improved Enhanced 3270 User Interface workspaces including embedded data from CICS, MQ and z/OS for applications monitoring (out of the box but extendable to other DB2, IMS, etc.) Increased ability to deliver service to your user base with new zAware information workspaces and alerts through Enhanced 3270UI and IBM Tivoli Enterprise Portal (TEP). Lower Cost of Ownership with simplified Install/Config with Parmgen enhancements for first time users up to 60% less Time and Effort 96
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for CICS on z/OS v5.3 a complete solution for CICS and CICS/TG monitoring • Efficiency and cost saving through integration, version 5.3 includes integrated monitoring with both Enhanced 3270 User Interface and Tivoli Enterprise Portal • Increased problem determination capability with Enhanced 3270 User Interface Near-Term-History allows recent performance problem identification combined with CICSplex wide views of transaction details, tracing a transaction across a CICSplex • Reduced time-to-resolution of problems with new improved Enhanced 3270 User Interface workspaces including embedded data from Z/OS, MQ and Storage bringing pertinent information to where you need it • Lower Cost of Ownership with simplified Install/Config with Parmgen enhancements up to 60% in time and effort also increased usage of specialty processors with up to 95% decrease in Bottleneck function CPU OMEGAMON XE for CICS includes capability to gain improved visibility and management of CICS workloads CICS Transaction Gateway new to the Enhanced 3270 User Interface 97
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for IMS v5.3 New Real-Time and Near Term History workspaces in the enhanced 3270 user interface for easier problem analysis Increased efficiency NTH Work Spaces IMS and IMSPlex health and system information Address spaces Dependent regions Global and local locks Shared Queues DBCTL Threads Multiple Systems Coupling OTMA Storage Pools and subpools New enhanced 3270UI Content Application (ATF) Workload History Bottleneck Analysis DBCTL Multiple Systems Coupling (MSC) Response Time Analysis Shared Queues OTMA, Tmember and Tpipe Storage Pools VSAM, OSAM, and database buffer pools Near Term History (NTH) on eligible workspaces Embedded data support for CICS IMS Command support (Type 1 added)
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for IMS v5.3 Earlier list provides the eligible Near Term History reports that can be enabled in the enhanced 3270 user interface New System Tools menu from KIPSTART to issue & view IMS Command responses and access Application History Faster problem resolution with Near Term History reports
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Corporation z Systems Software IBM Service Management Suite for z/OS Dependent Region workspace now includes ASIDx New health metrics are now shown in KIPSTART/KIPHLTP/KIPHLTI • Highest R0 response time and Affinity count Application Trace Facility improvements • ATF trace definition Backup, Restore and Deploy utility provided o Helps you share a single set of trace definitions across multiple IMSs • Option added to treat message or checkpoint as a separate transaction • New option to add a Transaction count limit to a trace definition • New attributes: Transaction and Exception Counts plus new trace statuses • Sorting and display enhancements Transaction Reporting Facility (TRF) has been removed; IMS PA should be used to produce the TRF-like reports from IMS logs and ATF data. OMEGAMON XE for IMS v5.3 Other Enhancements and changes
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Corporation z Systems Software IBM Service Management Suite for z/OS Global definitions are now text files and no longer compiled. • They can now be shared across RTEs • Existing global definition modules can be converted to new form IMS Exits are • Isolated to their own library reducing need to recycle IMS to apply maintenance • Now use Exits wherever possible to collect performance metrics and removed 10+ hooks into IMS Day 1 support of IMS v14.1 and implemented the IMS v14 Monitor Exit Support latest CICS releases Toleration of 128 CPUs per LPAR We now automatically begin collecting the highest response times for LTERMS and transactions(RMON is automatically started). OMEGAMON startup messages to better support automation needs ICAT configuration tool has been removed and full support added for PARMGEN and its First Time User support OMEGAMON XE for IMS v5.3 Other Enhancements and changes
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for DB2 Performance Expert v5.3 (GA 2Q15) Productivity Enhanced 3270 user interface Integration with SQL analysis tools like Optim tools and SQL/PA Extensions to DSG support to include zPARMs DB2 Connect monitoring Deliver enhanced integrated monitor capabilities • Cross-monitor linking with OMEGAMON CICS • Enhanced KPI (key performance indicators) workspaces Extend integration with DB2 Tools for seamless DB2-focused administration • Integration between Query Monitor and OMEGAMON DB2 Continue leadership in IDAA • Enhanced SQL monitoring for accelerated queries Total cost of ownership (TCO) reduction zIIP offload for improved resource consumption Robust buffer pool analysis Extensive object analysis Advanced offerings PERFORMANCE EXPERT ONLY: End-to-end response time analysis: Extended Insight PERFORMANCE EXPERT ONLY: Expert stored procedure monitoring Support for IBM Data Analytics Accelerator FULL Day-one support for DB2 versions
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for Mainframe Networks v5.3 • Enhanced 3270UI near -term historical support • Implemented VTAM buffer pools in the enhanced 3270 UI • FIND command for easier use • Faster network problem debugging with PING, NSLOOKUP, and TRACERTE commands • Customized filters and queries • Improved navigation • Navigate to the Enterprise Mainframe Networks Health workspace • New enhanced 3270UI workspaces: • Enterprise Mainframe Networks Health • Enterprise TCP/IP and VTAM Overview • TCP/IP Address Space Details • VTAM Address Space Details • VTAM Buffer Pools • VTAM Buffer Pool Details
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for Mainframe Networks v5.3 Decreased problem resolution time and effort View TCP connections and z/OS address space details together to understand when network performance is impacted by z/OS resource constraints Zoom into OMEGAMON on z/OS workspaces to investigate further into bottlenecks, storage usage, and WLM service classes
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for Mainframe Networks v5.3 Decreased problem resolution time and effort Debug network problems faster Issue PING, NSLOOKUP and TRACERTE commands while viewing any workspace in the enhanced 3270 user interface The command is issued from the selected system and the output is displayed in the Command and Response Log workspace
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for Mainframe Networks v5.3 Decreased problem resolution time and effort Debug network problems faster Issue PING, NSLOOKUP and TRACERTE commands while viewing any workspace in the enhanced 3270 user interface The command is issued from the selected system and the output is displayed in the Command and Response Log workspace
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for Messaging v7.3 provides complete solution for MQ and Broker monitoring • Efficiency and cost saving through integration, Messaging offers an enterprise-wide single point of control with other OMEGAMONs and distributed platform ITCAM Agents for WebSphere Messaging within both the Tivoli Enterprise Portal and the Enhanced 3270 User Interface • Increased problem determination capability with Enhanced 3270 User Interface Near-Term-History for all the most important MQ monitoring attributes, to understand when a queue depth began to rise, or a channel changed from running status • Reduced time-to-resolution of problems with new improved Enhanced 3270 User Interface workspaces including embedded data from CICS and z/OS for connected applications or queues, and direct access to queue manager address space monitoring OMEGAMON XE for Messaging includes capability to gain improved visibility and management of messaging subsystems IBM MQ for z/OS (WebSphere MQ) IBM Integration Bus for z/OS (WebSphere Message Broker) 107
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON XE for Storage on z/OS v5.3 Cornerstone for every z/OS Storage management Tool box! Overall z/OS Storage management capabilities provide Availability, Performance, Workload views, and Toolkit functions to maximize efficiency and effectiveness for daily z/OS Storage Management functions Reduce resource consumption, operations Managers will appreciate New Minimal Monitoring Configuration and reduction in Cache and LSpace Collector performance – 20% improvement in CPU collection of data Improve trend analysis and planning - New Dataset Attribute Group Extraction (DAGX) allows analysis of dataset attribute groups using spreadsheet or other analytics tools outside of Tivoli Data Warehouse for Storage Administrators Increased problem determination capability with new E3270UI Embedded Data support makes it easier for Storage Admins to combine displays of related information from OM CICS and OM MQ for better cross storage information analysis Reduced Time to Resolution with new Near-Term-History displays in E3270UI simplifying trending analysis 108
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Corporation z Systems Software IBM Service Management Suite for z/OS Ensure platforms and middleware on z/OS are optimized Simplified, management of your z/OS environment: Portfolio built to manage the operating system and sub- systems servicing your critical workloads running on your z/OS platform Provides a foundation offering for further Analytics and C&SI solutions in the future Integrated for faster identification and isolation of problems Increased productivity with common user interfaces Promotes efficiency between IT groups Manage by exception with sophisticated alerting process New Enhanced 3270ui with workspaces derived for problem solving Single vendor providing managing solution committed to the z/OS environments – Trusted vendor and capabilities Tivoli provides on-line and middleware operational management capabilities that can expand and integrate at the enterprise and business levels Easy to order and price benefit Tivoli OMEGAMON Performance Management Suite for z/OS provides an integrated solution with extensive capabilities to manage on-line and middleware sub-systems like CICS, DB2, IMS WAS on z/OS and the platform which supports these capabilities OMEGAMON Performance Management Suite Integration = Effectiveness + Efficiency z/OS Network Storage CICS DB2 IMS MQ WAS OMEGAMON Performance Management Suite V5 provides complete solution for enterprise monitoring 109
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Corporation z Systems Software IBM Service Management Suite for z/OS Value Highlights Goal: A flexible consolidated offering the address the monitoring of IT OPS for their z/OS platform and middleware environments. OM Perf Mgmt Suite for z/OS Objective • Comprehensive z/OS platform information that is needed for analytics • Unified Integrated Suite • Pricing Benefit as purchased by a suite • Flexibility in usage • Single trusted vendor solution • Ease of decision making •Addresses TCO •Addresses easier decision making •Use any product included up to z/OS Cap •Discounted Pricing •Trusted vendor committed to z/OS environment •Strong support infrastructure •Proven management capability in all disciplines of z/OS 110
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Corporation z Systems Software IBM Service Management Suite for z/OS Agenda Service Management Suite for z/OS Introduction IBM Service Management Suite for z/OS Service Management Unite Automation Network Management Performance Monitoring Asset Discovery Value through integration Summary 111
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Corporation z Systems Software IBM Service Management Suite for z/OS Tivoli Asset Discovery for z/OS Value Protect against losing money Reduce unexpected outages e.g. Software upgrades can be managed safer when TADz shows you who would be impacted by the change Avoid license compliance violations Assist planning for mergers, acquisitions and strategic outsourcing 112 Get the most for your budget Software license cost optimization Hardware upgrade optimization Assist planning for more efficient support team structures Less administration to prove license compliance Negotiate with vendors with the power of knowing usage trends Financial accountability Justify license and support costs Product licence costs Product support costs Application support costs Hardware costs Substantiate charge-back z/OS products and applications are shared by many thousands of users and business processes Managing such a highly shared environment relies on site experience and educated guesswork unless you have Tivoli Asset Discovery for z/OS (TADz) to show you who is using what, where and when Benefits from TADz discovery can be achieved in the first week and ROI increases will continual usage monitoring
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Corporation z Systems Software IBM Service Management Suite for z/OS Scenarios Reduce unexpected outages from z/OS asset upgrades • See who would be impacted by an upgrade • See which products a job is using • See where different maintenance levels are deployed • See what needs to be replicated to Disaster Recovery systems Get the best value from your z/OS software budget • Understanding product usage trends is extremely important for contract renewal negotiations e.g. o Which products should be included in an Enterprise License Agreement (ELA) o Product LPAR capacity restricted licenses o Assess what would be impacted by a competitive product replacement • Drop products that are no longer being used • Consolidate product versions • Consolidate similar products e.g. inherited from company mergers • Consolidate product machine/system coverage • Sub-capacity license optimization • Prove to management that your budget is fully utilized to avoid funding cuts or justify increases Asset management for IT • Tivoli Asset Management for IT e.g. contacts, financial, procurement, lifecycle • Product inventory verification • Audit trail of product use in a z/OS environment 113
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Corporation z Systems Software IBM Service Management Suite for z/OS PC Browser direct to z/OS based TADz Analyser Asset reports are good for people who reconcile z/OS product licenses See what product versions are being used, when, where and by whom. 114
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Corporation z Systems Software IBM Service Management Suite for z/OS Discovery reports are good for people who support z/OS systems See what product releases, libraries and modules are being used, when, where and by whom. 115
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Corporation z Systems Software IBM Service Management Suite for z/OS Report Parameters Optional filter parameters Click Submit to run the report 116
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Corporation z Systems Software IBM Service Management Suite for z/OS High Level Summary Reports with easy hyperlinks to details Hyperlinks to drill down for more details 117
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Corporation z Systems Software IBM Service Management Suite for z/OS Trend Charts IBM COPYRIGHT 118
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Corporation z Systems Software IBM Service Management Suite for z/OS Crosstab reports Crosstabs are great for highlighting differences at a high level Hyperlinks to drill down for more details IBM COPYRIGHT 119
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Corporation z Systems Software IBM Service Management Suite for z/OS Color coded trend reports At a glance see which hyperlink is worth clicking to see a trend chart and details 120
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Corporation z Systems Software IBM Service Management Suite for z/OS This is a report from a new TADz customer database, which shows they have libraries that were created 30 years ago and are still being used ! z/OS upgrades typically add new software releases but also retain the old too – evolutionary •Different to Distributed where hardware upgrades are common every few years with software freshly installed – revolutionary How can you safely move users off old product releases in an environment SHARED by thousands of users ? • Non-TADz customers o Rely on site experience and educated guesswork o Exposed to license compliance violations o Exposed to product support difficulties • TADz customers oTADz shows what is being used, where, when and by who o Most new TADz customers find 20-30 year old libraries that are still being used 121
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Corporation z Systems Software IBM Service Management Suite for z/OS Asset Discovery Core Architecture TADz V8.1 uses DB2 for z/OS on a central z/OS and now also SQLite One DB2 subsystem with one or more repository databases Designed to keep overhead on production (remote) LPARs as low as possible Single SQLite database with one repository database z/OS based TADz Analyzer: No pre-reqs on any middleware or config e.g. Websphere and Java are not required Interactive analysis from your PC Browser (IE, Firefox) directly to the z/OS based TADz Analyzer running as a batch job or Started Task. Easy download to Excel. Batch reporting - Run a batch job to generate spreadsheets Central Mainframe Components Remote Mainframe Components Batch STC TSO All DASD Usage Monitor Inquisitor Raw IQ Data Raw Usage Data Usage Import Knowledge Base IQ Import AnalyzerRepository 122
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Corporation z Systems Software IBM Service Management Suite for z/OS Tivoli Asset Discovery and Management Improve IT ROI by managing and controlling software • What’s running where, who is using it, and how often… • Decrease number of installed products: • Consolidate number of machines covered by product licenses – Consolidate product usage to LPARs optimal based on billing – Consolidate products brought together from outsourcing or company acquisitions • Enhance Vendor contract negotiations – with significant cost savings – New in 3Q 2015 – Out-of-the-box COGNOS reports – What changed since the last time I ran this analysis – Am I at the latest release of my software – Are you using what you are running; cost management advisor • Get started: Easy to deploy free software checker… 123
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Corporation z Systems Software IBM Service Management Suite for z/OS Agenda Service Management Suite for z/OS Introduction IBM Service Management Suite for z/OS Service Management Unite Automation Network Management Performance Monitoring Asset Discovery Value through integration Summary 124
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Corporation z Systems Software IBM Service Management Suite for z/OS Integrate monitoring and automation to create pro- active automation to find and resolve problems faster Exception display and simple actions Create message filtering and message automation Monitor issues for potential automation Exploit OMEGAMON exceptions for automation Integration of monitoring and automation Manual correlation of problems across applications Exploit single user interface to enable seamless operations Develop escalation with extended information Pro-active automation Correlation of problems across applications Adaption of thresholds Switching on of traces as needed avoids overhead 125
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Corporation z Systems Software IBM Service Management Suite for z/OS Higher automation level through integration Automation Re-active Monitoring Pro-active Adaptive Passive Active Predictive Advanced Correlation Dynamic Thresholds History KPIs Trace Reaction Exceptions Thresholds Adaptive Forecasting Anomaly Detection Topology CorrelationSelf-learning Correlation History Health based Goal driven Policy based Thresholds Adaptive (tuning) Capacity on demand Move Correct Release Escalation Common GUI Recovery Restart Integrated Actions 126
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Corporation z Systems Software IBM Service Management Suite for z/OS Incorporate automation based on monitoring System Automation for z/OS monitor resources Use any active or passive monitor Determine application health Can act before failure occurs System Automation integrates with OMEGAMON using exceptions and situations IBM Monitoring products OMEGAMON XE NetView Health- Based Automation Exception-Based Automation Resource / Exception Monitoring Turnkey- solution for exception- monitoring New range of health-monitoring possibilities HW and SW performance and availability data 127
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Corporation z Systems Software IBM Service Management Suite for z/OS IBM allows customers to tie pro-active automation solution components together Active or passive performance monitoring • Managed by automation • Integrated with monitor products Determine health state or exceeded thresholds Gather more information from other monitors Send a notification to default event receiver or specified owner of resource • Status/Event console (System z or end-to- end) • Callout router (escalation process) • Email, SMS, pager Start/stop/move resources (work around) Expert level: Cure performance problem by • Using performance monitor, system or affected subsystem API Advanced: Change WLM policy or LPAR weights 128 OMEGAMON Monitoring IBM Tivoli Business Service Manager System Automation OMNIBus NetView z/OS Linux z/VMDB2IMS CICS WebSphere 128
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Corporation z Systems Software IBM Service Management Suite for z/OS System Automation Integration Points Enterprise Automation Service Management Workload Scheduling Disaster Recovery Monitoring Events / Notifcations TBSM performs resource discovery and status change notification for use within business systems SA z/OS DLA discovers resources to be presented in TADDM or CCMDB in context with other configuration data for use by process managers Incidents can be opened based on problems detected by SA z/OS, for example in TSRM Flexible command interface in TWS to issue SA and NetView commands SA z/OS is basis for GDPS for start / stop of systems and provides hardware command interface to perform disaster recovery at a remote site SA situations and generic monitoring capabilities using Status Items Access to wealth of OMEGAMON performance and availability data for health based automation TEP provides operational perspective side by side with performance and availability data CICSPlex event monitoring for health based automation General alerting infrastructure to alert and escalate, for example via SA IOM, to send events to OMNIbus, or other products, in case of critical events Management of cross-platform dependencies, end-to-end 129
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Corporation z Systems Software IBM Service Management Suite for z/OS SA z/OS Situation The overall z/OS system utilization and also the utilization of individual started tasks / jobs is understood for normal and peak hours Problem Detect when started tasks / jobs show abnormally high CPU utilization Prevent that these types of work can dominate the system Solution OMEGAMON XE for z/OS data is analyzed by SA z/OS for high CPU utilization SA z/OS can categorize different types of work and allows to define various recovery actions through policy – not programming! OMEGAMON XE for z/OS Monitor Categorize / Recover Ignore Notify Reset Policy Looping candidates Ignore Warn Diagnose Stop/Cancel Reset Recovery Options OMEGAMON looping address space suppression 130
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Corporation z Systems Software IBM Service Management Suite for z/OS Service Management Suite scenarios 131 Integration scenarios Scenario OMEGAMON® Performance Management Suite System Automation for z/OS NetView® for z/OS Tivoli® Asset Discovery for z/OS Automating scan and import jobs ✓ ✓ Detecting IMS performance problems ✓ ✓ ✓ Managing looping address spaces ✓ ✓ Detecting network problems ✓ ✓ ✓ Displaying recent z/OS performance data ✓ ✓ ✓ Monitoring common storage usage ✓ ✓ ✓ http://www-01.ibm.com/support/knowledgecenter/SSANTA_1.2.0/com.ibm.smsz.doc_1.2.0/smsz120_landing_scenarios.html?lang=en
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Corporation z Systems Software IBM Service Management Suite for z/OS Displaying recent z/OS performance data The Enhanced 3270 User Interface with Near-Term-History displays helps you troubleshoot z/OS resource performance issues. IBM Service Management Suite for z/OS 1.2.0 enables you to retrieve and display system resource performance data for recent points in time. Service Management Suite for z/OS component products work together 1. System Automation for z/OS 3.5 manages the availability of z/OS RMF III and Distributed Data Server for z/OS which are required for resource monitoring 2. OMEGAMON XE collects performance-related messages for system resources and stores it in the RKLVLOG repository 3. System Automation for z/OS scans the OMEGAMON XE RKLVLOG and alerts users when performance data is available on the Enhanced 3270 display 4. NetView for z/OS 6.2.1 filters NETLOG messages to capture and display performance-related alerts on the Enhanced 3270 display and in the Tivoli Enterprise Portal. 132
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Corporation z Systems Software IBM Service Management Suite for z/OS Detecting network problems OMEGAMON® XE for Mainframe Networks works with System Automation and the NetView® programs to automatically collect diagnostic information when network problems occur. You can use the OMEGAMON XE for Mainframe Networks product to detect session setup failures and response time problems. When detected, OMEGAMON XE for Mainframe Networks can send an event to System Automation for z/OS® which triggers the following actions: Collects snapshot data Starts NetView TCPIP packet traces, stopping them after the problem is resolved or times out Writes NetView log messages Captures important messages for presentation on the NetView console and on the Tivoli® Enterprise Portal. 133
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Corporation z Systems Software IBM Service Management Suite for z/OS 134 IMS scenario : Business value and technical solution Business value Ensuring IMS meets committed response time target Technical solution: IMS transaction queuing that lead to response time problems are detected by OMEGAMON XE for IMS and sent to SA z/OS. SA z/OS starts another IMS Message Processing Region which can reduce queuing Inform operators (SA z/OS and TBSM) If problem persists, alert IMS owner and stakeholders via SA IOM
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Corporation z Systems Software IBM Service Management Suite for z/OS 135 IMS configuration 2 Message Processing Regions (MPP) Message Processing Region 2 should only be started when the Input queue length growth of Region 1 is above threshold for any transaction In a real environment there could be more Message Processing Regions
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Corporation z Systems Software IBM Service Management Suite for z/OS 136 Implementation On IMS startup SA z/OS activates a OMEGAMON XE for IMS situation that queries the Input queue length growth When the threshold is exceeded • updates the SA z/OS IMS monitor resource health status to WARNING which makes the problem visible for operators • triggers the startup of the 2nd Message Processing Region • sends an acknowledgment to ITM that Automation is in progress After 5 minutes SA z/OS queries OMEGAMON XE for IMS whether the Input queue length of the 1st Message Processing Region is below threshold If it is below threshold SA z/OS sets the status of the OMEGAMON XE for IMS situation to normal If not SA z/OS sends an alert via IBM Tivoli System Automation for Integrated Operations Management TBSM is notfied upon every status update On IMS shutdown SA z/OS deactivates the OMEGAMON XE for IMS situation
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Corporation z Systems Software IBM Service Management Suite for z/OS IMS transaction performance automation Health / recovery commands 1. Start 2nd MPP 2. Inform TBSM 3. Wait 2m: IMSMON REXX 1. Check Input queue length: If < 2. Clear Situation TxIMSMON 3. Inform TBSM Time OMEGAMON XE for IMS SA z/OS TBSM / SA IOM 0 Situation TxIMSMON Warning Health Status Warning Propagate status, notify Update status Start 2nd MPP and wait Propagate status Situation TxIMSMON Acknowledgment 5m Check transaction queue + Notify TBSM + Health Status Normal + Propagate status, notify Update status Propagate status - Notify SA IOM SA IOM alert - Health Status Critical Situation TxIMSMON critical - Propagate status, notify Update status Propagate status
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Corporation z Systems Software IBM Service Management Suite for z/OS 138 IMS Transaction performance automation OMEGAMON XE for IMS: If growth of “Input queue length” of any transaction class exceeds threshold THEN Tell SA z/OS about this via the INGSIT command Situation: TxIMSMON INGMON Managed System OMEGAMON XE for z/OS F NETVIEW,INGSIT TxIMSMON _Warn,warn INGSIT SOAP Requests using INGOMX •CT_GET •CT_DEACTIVATE Policy Internal console / Forward Take Action Automation Table ING150I EXEC MTR F NETVIEW,INGSIT TxIMSMON _Warn,warn Health / recovery commands 1. Start 2nd MPP 2. Inform TBSM 3. Wait 2m: IMSMON REXX 1. Check Input queue length: If < 2. Clear Situation TxIMSMON 3. Inform TBSM
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Corporation z Systems Software IBM Service Management Suite for z/OS OMEGAMON Portfolio provides performance and availability visibility for System z events and data consumed by a set of Tivoli BSM products XE agents Tivoli OMEGAMON Manager IBM Tivoli Monitoring (ITM) TBSM OMNIbus OM DE TEP e3270ui TADDM ITCAM TADDM – Tivoli Application Dependency Discovery Manager ITCAM TT – Transaction Tracking for z and distributed platforms SC APM – IBM SmartCloud Application Performance Manager TBSM – Tivoli Business Service Manager OMEGAMON Business Assessment Discovery Transaction Tracking SC APM RMF Cloud OMEGAMON integrates within a total System z Business Service Management solution 139
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Corporation z Systems Software IBM Service Management Suite for z/OS Policy-based escalation of problems Send alerts to Netcool OMNIbus or other EIF receiver Events can be sent to SDF or TEP also CAPMSGS defines severity Built-in alert points Alerting infrastracture with INGALERT Exit allows additional suppressing based on calendar or to add attributes System Automation for Integrated Operations Management escalates using SMS text messages with confirmation 140 z/OS NetView & SA z/OS INGALERT Policy APL & MVC Messages CAPMSGS MessageID USER Alert point AOFEXC17 TWS Calendars Suppress Attributes Netcool EIF probe USR EIF Tivoli Directory Integrator TTT EIF TEMS SA TEMA Tivoli Enterprise Portal SDF SA IOM IOM ITM
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Corporation z Systems Software IBM Service Management Suite for z/OS Netcool/OMINbus event forwarding enablement, events as shown in the Netcool Console 141
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Corporation z Systems Software IBM Service Management Suite for z/OS Health Checker integration Displays a summary of information about each checks (On 3270, Health Checker Status and Health Checks views are on the same panel) 142
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Corporation z Systems Software IBM Service Management Suite for z/OS zAware Analysis Workspace (TEP) Chart of last hour anomaly scores most recent at left Client and server status Last hour in 10 minute increments. Anomaly and unique messages 143
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Corporation z Systems Software IBM Service Management Suite for z/OS Omegamon XE on z/OS Product provided situations Two for status Two for MOSWOS Critical situation Anomaly >= 101 Every 5 min 144
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Corporation z Systems Software IBM Service Management Suite for z/OS zAware Workspace (e3270) 145 Start navigation at Sysplex view. Take default navigation Arrive at LPAR Overview. Use option “d” or select zAware from menu See zAware workspace
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Corporation z Systems Software IBM Service Management Suite for z/OS IBM zAware, Automation, Event Management and PD Tools When classic alerts occur like SLA violations detected by Tivoli monitoring tools View events in Active Event List • Use NetView sample to add information on message anomalies from zAware to Active Event List • If abnormal message traffic occurs, use zAware to find which message ids and components are interesting Browse NetView CANZLOG to perform problem determination Browse NetView CANZLOG Perform PD for anomaly NetView samples provided to generate anomaly message and event(s) - Available for download from Service Management Connect NetView integration referenced from IBM zAware Redbook IBM Services (optional) available to install and configure zAware and NetView NetView All statements regarding IBM’s future directions and intent are subject to change or withdrawal without notice and represent goals and objectives only NetView processing … • Query zAware (10 minute interval) • If anomaly detected • Generate ‘anomaly’ message • Generate Event 146
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Corporation z Systems Software IBM Service Management Suite for z/OS IBM NetView CANZLOG consolidated log shows IBM zAware messages • NetView sample uses the IBM zAware API to retrieve information from the IBM zAware LPAR, for consolidation of IBM zAware information into NetView by generating a standard WTO • IBM Tivoli System Automation can then be used to automate on message and policies can be established to control corrective actions. • The IBM Tivoli NetView CANZLOG function consolidates messages from the z/OS syslog and the NetView Netlog. NetView can automate messages from these sources. • Browse NetView CANZLOG in context of zAware anomaly • Set filter and timeframe 5 minutes before and after to view related messages to perform problem determination in context of time anomaly occurred 147 Service Management Connect: NetView wiki page to download zAware integration samples and documentation https://www.ibm.com/developerworks/mydeveloperwork s/wikis/home?lang=en#/wiki/Tivoli%20System%20z%20 Monitoring%20and%20Application%20Management/pa ge/Integration%20Scenarios%20for%20Tivoli%20NetVi ew%20for%20zOS
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Corporation z Systems Software IBM Service Management Suite for z/OS Tivoli zStorage Integration - Unmatched Capability Differentiators Seamless Integration with other IBM/Tivoli management and automation offerings Application view of I/O Performance and Cross System support Deep availability & performance capability Situations – Manage by Exception Best in class HSM reporting, audit & error correction Allocation Management provides more preventive/corrective function IBM exclusive capability for fast replication in Backup & Recovery management Suite packaging and pricing advantages 148 DFSMSdss DFSMShsm DFSMSdfpDFSMSrmm OMEGAMON XE for Storage on z/OS Tivoli Advanced Reporting and Mgmt for DFSMShsm Tivoli Advanced Backup & Recovery for z/OS Tivoli Advanced Allocation Management for z/OS Tivoli Advanced Audit for DFSMShsm Tivoli Advanced Catalog Management for z/OS Tivoli Automated Tape Allocation Manager Tivoli Tape Optimizer Tivoli zStorage Management Suite -Tightly Integrated Products
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Corporation z Systems Software IBM Service Management Suite for z/OS NetView and OMEGAMON for Mainframe Networks working together create single view of enterprise networks Common user interface integrates TCP/IP data from both NetView and OMEGAMON XE for Mainframe Networks. Integration function provides customers with a consolidated TCP/IP workbench • Allowing management of both TCP/IP availability and performance from the same user interface. Smart IP tracing to immediately learn where poor or unstable TCP/IP connections hamper application performance 149 Network Availability Network Performance NetView OMEGAMON XE for Mainframe Networks
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Corporation z Systems Software IBM Service Management Suite for z/OS zBX Blade HW Resources DataPower System z PR/SM zEC12/z196/z114 z/OS AIX System p Linux x86 AIX AIX zEnterprise System Linux Linux Linux Linux •z/VM Linux Linux z/OSz/Aware System z HW Resources pHYP KVM DataPower Power Workload Resource Groups KVM z/VM LPAR Policy StorageNetwork zManager APIs events Business Service Management Existing operating system, middleware, application monitoring agents and discovery sensors LPARs Blades z/VM HW Applications Operating systems Virtual Servers ITM & TADDM OMNIbus TBSM OMEGAMON zEnterprise Monitoring and Discovery 150
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