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28 Nov 2013

IBM Smarter Process Presentation

Sunil Aggawal
Principal BPM Architect - Europe

© 2013 IBM Corporation
Agenda
 Smarter Process introduction
 Process Discovery with IBM Blueworks Live
 Process Implementation with IBM BPM
 ...
IBM Approach to Smarter Process
Model-driven Automation +
Collaboration & Sharing

Simplified Experience to
Maximize Busin...
Key Capabilities for Smarter Processes:
Business Process & Decision Management

Process and Decision
Discovery & Knowledge...
IBM Smarter Process Platform:
Business Process & Decision Management

Blueworks Live

Business Process Manager

Operationa...
Works together. Works the same

© 2013 IBM Corporation
Agenda
 Smarter Process introduction
 Process Discovery with IBM Blueworks Live
 Process Implementation with IBM BPM
 ...
What is Business Process Discovery?

 Defining the scope, identifying team members, and articulating the
sponsor’s vision...
One shared repository of your most critical business assets

• Simple enough for everyone, yet
feature rich enough to disc...
Agenda
 Smarter Process introduction
 Process Discovery with IBM Blueworks Live
 Process Implementation with IBM BPM
 ...
“Business As Usual” Begs for Operational Improvement
Account
Administration
Finance
and Ops

Customer
Service

Executive
M...
IBM’s Process & Operational Decision Management for Intelligent
Business Operations
Finance
and Ops

Executive
Management
...
IBM Business Process Manager V8.5.1
Social Collaboration

Mobile App

Portal

Dashboards

Coaches

Mobile
Toolkit

Process...
Process Discovery & Design

© 2013 IBM Corporation
Interacting With the Process

© 2013 IBM Corporation
Monitoring & Optimising The Business

© 2013 IBM Corporation
Typical Execution Patterns for BPM

Pattern

Characteristics

Human
Automation

• High emphasis on Human to Human
interact...
Journey
Stage

Identify Business
Challenge & Value

Succeed with an
Initial Project

Establish a
Program

Adopt within
LOB...
Fast Implementation of BPM Projects from Inception to Production

Week
1

Weeks
2-3

Discovery

Detailed
Requirements

Che...
Agenda
 Smarter Process introduction
 Process Discovery with IBM Blueworks Live
 Process Implementation with IBM BPM
 ...
Operational Decision Management Transforms
Business Outcomes
Providing an easily manageable, single source of truth for
op...
IBM Operational Decision Management
Detect
Business Event Processing
(BEP)

Decide
Business Rules Management System
(BRMS)...
Externalizing Decisions from Applications into Business Rules
Without Decision Management

Application /
Processes

Decisi...
Connecting Event, Rules and Processes to enhance decisions

Insurance Example

Events

Rules

Decisions

Multi-channel
quo...
Simple Decision Artifacts Supporting Complex Decisions

Rule
Flows

© 2013 IBM Corporation

25
IBM Operational Decision Manager V8.5.1
Governance
Framework
Rule
Solutions
for Office

Business Console

Access and Contr...
Agenda
 Smarter Process introduction
 Process Discovery with IBM Blueworks Live
 Process Implementation with IBM BPM
 ...
IBM Business Monitor Provides a Global View of Operational Parameters

IBM Business Monitor

Drill
Down

IBM Business Moni...
IBM Business Monitor:
Consume & Correlate Events from BPM and much more…
Pick your
media

IBM Business Monitor

CICS
IBM B...
Putting it all together…

CICS TS

IBM Business Monitor

V4.x

What’s Happening?

When to Act?

Event Sources

IBM ODM
Eve...
Agenda
 Smarter Process introduction
 Process Discovery with IBM Blueworks Live
 Process Implementation with IBM BPM
 ...
How SAP Processes Are Implemented Today
Most SAP
implementations

rely on static
documentation
to implement
processes and
...
IBM BPM Integrates Seamlessly with SAP

SD
Sales &
Distribution

Orchestrate SAP
Processes and
Services

MM
Materials
Mgmt...
IBM BPM for SAP Integration Overview

Process Discovery
and Monitoring




Available today using IBM Business Monitor 8....
Small Sample of IBM BPM SAP Customers

© 2013 IBM Corporation
35
Agenda
 Smarter Process introduction
 Process Discovery with IBM Blueworks Live
 BRMS engine - IBM Operational Decision...
IBM Smarter Process Suite: 8 Key Differentiators
1. Flexible Smarter Process
and decisions

2. Social BPM Collaboration

8...
© 2013 IBM Corporation
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IBM BPM & ODM

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En introduktion till IBM Business Process Management och Operational Decision Management.

Få mer insikt inom: BPM (http://www-03.ibm.com/software/products/sv/category/BPM-Software)

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IBM BPM & ODM

  1. 1. 28 Nov 2013 IBM Smarter Process Presentation Sunil Aggawal Principal BPM Architect - Europe © 2013 IBM Corporation
  2. 2. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  3. 3. IBM Approach to Smarter Process Model-driven Automation + Collaboration & Sharing Simplified Experience to Maximize Business Participation Powerfully Simple Enterprise-Wide Visibility, Scalability, and Governance Accessible Anytime, Anywhere © 2013 IBM Corporation
  4. 4. Key Capabilities for Smarter Processes: Business Process & Decision Management Process and Decision Discovery & Knowledge Sharing Operational Control & Visibility Business-Defined Operational Decisions End-to-end Monitoring & Visibility © 2013 IBM Corporation
  5. 5. IBM Smarter Process Platform: Business Process & Decision Management Blueworks Live Business Process Manager Operational Decision Manager Process Center Decision Center Process Server Decision Server Business Monitor Work together to deliver effective solutions for business operation improvement © 2013 IBM Corporation
  6. 6. Works together. Works the same © 2013 IBM Corporation
  7. 7. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  8. 8. What is Business Process Discovery?  Defining the scope, identifying team members, and articulating the sponsor’s vision and improvement targets  Documenting and discovering the business activities, roles, and high level dependencies that go into day-to-day operations  Organizing the collected data in forming a picture of the business process that represents the As-Is operation of the business 8 IBM BPM V8 .5 PoT - BlueworksLive © 2013 IBM Corporation
  9. 9. One shared repository of your most critical business assets • Simple enough for everyone, yet feature rich enough to discover and document complex processes • Collaboration to discover, leverage and improve upon each other’s work • Follow the items you care most about and stay in the “loop” • Automate simple processes in 90 seconds or less for increased visibility into your operations © 2013 IBM Corporation
  10. 10. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  11. 11. “Business As Usual” Begs for Operational Improvement Account Administration Finance and Ops Customer Service Executive Management ?? Inefficient Ineffective Inaccurate Invoice Reconciliation Teams Incomplete Inconsistent Inflexible Invisible © 2013 IBM Corporation
  12. 12. IBM’s Process & Operational Decision Management for Intelligent Business Operations Finance and Ops Executive Management Account Administration Customer Service Risk Management Teams What to do. How to do it. When to do it. 12 © 2013 IBM Corporation
  13. 13. IBM Business Process Manager V8.5.1 Social Collaboration Mobile App Portal Dashboards Coaches Mobile Toolkit Process Server Core BPM BPMN Process Rules Advanced Automation & Integration Performance Data Warehouse BPEL Express Standard Advanced Integration Adaptors WAS ND 8.5 Shared Assets Process Center Process Designer / Optimizer Server Registry Versioned Assets Process Center Console Network Multiple Process Centers Integration Designer © 2013 IBM Corporation 1
  14. 14. Process Discovery & Design © 2013 IBM Corporation
  15. 15. Interacting With the Process © 2013 IBM Corporation
  16. 16. Monitoring & Optimising The Business © 2013 IBM Corporation
  17. 17. Typical Execution Patterns for BPM Pattern Characteristics Human Automation • High emphasis on Human to Human interaction • Activities are well understood and the flow is structured • Requires visibility and measurement of human activities Straight Through Processing (STP) Supervisor Clerk Auditor • Optimisation of a process with a key goal to increase the volume of throughput or work completed for that process (STP) • System intensive integration • Transactional integrity is required by the service STP + exception • As per STP but exceptions require human tasks to resolve them “Perfect the instruction” + STP • Cases that have become understood over time. Knowledge has been captured in the technology and the process is now suitable for STP © 2013 IBM Corporation
  18. 18. Journey Stage Identify Business Challenge & Value Succeed with an Initial Project Establish a Program Adopt within LOB/Enterprise Customers Goals & Context The BPM Adoption Journey Define the Opportunity Accelerate Business Value Scale Delivery Capability Scale Business Impact • Established business priorities & objectives. • Build a plan for your BPM/BRM skills & potential. • Deliver your first solution successfully. • Build foundational platform skills. • Use early win to foster new adoption. • Increase scope & impact of mission. • Establish critical mass of platform skills. • Establish governance & delivery consistency. • Line-of-business / Enterprise focus. • Align strategy and execution goals. • Mature platform skills & solution discipline. Charter BPM CoE Maturity Establish BPM Program Work With IBM and Partners 1st Start project Start 2nd project Production launch for 1st project Multiple concurrent Projects Solution Process Mentoring Inventory BPM CoE On-Demand Workshop Subscription Operational Readiness Time © 2013 IBM Corporation
  19. 19. Fast Implementation of BPM Projects from Inception to Production Week 1 Weeks 2-3 Discovery Detailed Requirements Checkpoints Weeks 4 to 10 Agreement on Project Scope & Goals PLAYBACK 0 “Define the Process” Weeks 11 to 12 Test Iterative Development with frequent Playbacks Agreement on Process Flow and Routing PLAYBACK 1 Series “Build the Process” Agreement on Data, UI, and Integrations Agreement that Process Meets Business Goals PLAYBACK 2 Series “Connect into the Infrastructure” Week 13 Go Live Technical Validation and User Acceptance PLAYBACK 3 Series “Refine the Delivery” Playbacks = Running the process for the audience of 1+ The main playbacks are for sign-offs of the whole Business & IT team Conduct more frequent playbacks for smaller audiences throughout the project © 2013 IBM Corporation
  20. 20. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  21. 21. Operational Decision Management Transforms Business Outcomes Providing an easily manageable, single source of truth for operational business decisions Codifies business policies, practices and regulations Enables changes to be easily made by business people Automates decision making with the fidelity of an expert © 2013 IBM Corporation
  22. 22. IBM Operational Decision Management Detect Business Event Processing (BEP) Decide Business Rules Management System (BRMS) Event Sources Evaluations Correlations Actions BEP - Detects when events or patterns of events occur to notify people or systems to take action Actions BRMS - Decides business outcome through execution of business rules against available data © 2013 IBM Corporation
  23. 23. Externalizing Decisions from Applications into Business Rules Without Decision Management Application / Processes Decision logic  Rules written in software code cannot be read by business people  Hard coded rules are difficult to change  Rules intertwined within applications cannot be reused by other systems With Decision Management Application / Processes Business Rules  Natural language rules can be easily read  Externalized rules are easy to change  Centralized rules enable reuse and consistency © 2013 IBM Corporation 23
  24. 24. Connecting Event, Rules and Processes to enhance decisions Insurance Example Events Rules Decisions Multi-channel quote requests Customer requests series of quotes with increasing deductibles: Customer good prospect, find best promotion Internet 2 web quote requests and 1 direct contact in 3 days: Determine best product Call Center Trigger agent call back to assist Event Correlations Same vehicle ID with different addresses on phone & Web request: Agency Make a personalized offer Seek clarification Is customer gaming the system? © 2013 IBM Corporation
  25. 25. Simple Decision Artifacts Supporting Complex Decisions Rule Flows © 2013 IBM Corporation 25
  26. 26. IBM Operational Decision Manager V8.5.1 Governance Framework Rule Solutions for Office Business Console Access and Control Decision Artifacts Decision Center Versioned Assets Define Update Visibility Collaboration Governance Deploy Rule Execution Measure Decision Monitoring Event Execution Connectors Decision Server Pre-built Integration POS Enterprise Application BPM Batch Mobile © 2013 IBM Corporation
  27. 27. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  28. 28. IBM Business Monitor Provides a Global View of Operational Parameters IBM Business Monitor Drill Down IBM Business Monitor provides a comprehensive operational view from multiple sources (WAS, ESBs, BPM BPMN and BPEL, 3rd party …) with customized role based dashboards, advanced drill down and Cognos BI Server powered analysis and reporting Broader Operational View Versus Tight Process Integration © 2013 IBM Corporation
  29. 29. IBM Business Monitor: Consume & Correlate Events from BPM and much more… Pick your media IBM Business Monitor CICS IBM Business Process Manager Informix DB2 IMS Drill to instances WebSphere ESB Adapters: SAP, PeopleSoft, etc. Message Broker WebSphere Sensor Events Events WebSphere ILOG JRules WebSphere Business Events WebSphere DataPower XI50/XI52 Third Party Applications IBM Content Mgt © 2013 IBM Corporation
  30. 30. Putting it all together… CICS TS IBM Business Monitor V4.x What’s Happening? When to Act? Event Sources IBM ODM Event Rules Business Rules What to Do? IBM BPM Do it! ? Business Rules Know What’s Happening, When to Act, and What to Do © 2013 IBM Corporation
  31. 31. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  Process Implementation with IBM BPM  BRMS engine - IBM Operational Decision Management  IBM Monitoring  Integration with SAP  Our differentiators © 2013 IBM Corporation
  32. 32. How SAP Processes Are Implemented Today Most SAP implementations rely on static documentation to implement processes and …much customization is often required may not reflect the processes actually being used A documentationcentric approach to SAP needs human compliance with process documentation …making it difficult to migrate to future releases … © 2013 IBM Corporation 32
  33. 33. IBM BPM Integrates Seamlessly with SAP SD Sales & Distribution Orchestrate SAP Processes and Services MM Materials Mgmt. FI Financial Accounting CO Controlling AA Asset Accounting PP Production Planning SM Service Mgmt. QM Quality Mgmt. SAP Applications PM Plant Maintenance Monitor SAP Business Events Download processes from Solution Manager Upload processes to Solution Manager HR Human Resources EC Enterprise Controlling PS Project System WF Workflo w IS Industry Solutions Retrieve Enterprise Service Definitions s © 2013 IBM Corporation 33
  34. 34. IBM BPM for SAP Integration Overview Process Discovery and Monitoring   Available today using IBM Business Monitor 8.0 or above Additional convenience and productivity features may be planned for a future release and may be available as a services asset in the near future Process Blueprinting   Synchronized process models and transactions available in IBM BPM 8.0.1 Fixes will be available shortly Guided Workflow    Available with IBM BPM 8.0.1 Additional assets such as the Guided Workflow Toolkit available from Paul Pacholski Additional convenience and productivity features planned for a future release and may be available as a services asset in the near future  Basic functionality available today using IBM BPM 7.5 Advanced or higher (Note: traditional SAP integration (BAPI, IDOCS, etc. also require the use of the WebSphere SAP Adapter) Additional convenience and productivity features planned for a future release and are planned to be available as a services asset in the near future Process Integration and Orchestration Modeling for Documentation  Using IBM BPM for an iterative, experiential-based approach to accelerate traditional SAP blueprinting Key Tools: SAP Solution Manager, IBM Blueworks Live, IBM Process Designer  Process Automation   Process automation using SAP integration is available today using IBM BPM 7.5 Advanced or higher (Note: traditional SAP integration (BAPI, IDOCS, etc. also require the use of the WebSphere SAP Adapter) Additional convenience and productivity features planned for a future release and are planned to be available as a services asset in the near future  © 2013 IBM Corporation 34
  35. 35. Small Sample of IBM BPM SAP Customers © 2013 IBM Corporation 35
  36. 36. Agenda  Smarter Process introduction  Process Discovery with IBM Blueworks Live  BRMS engine - IBM Operational Decision Management  Integration with Aris, SAP.  Our differentiators © 2013 IBM Corporation
  37. 37. IBM Smarter Process Suite: 8 Key Differentiators 1. Flexible Smarter Process and decisions 2. Social BPM Collaboration 8. Proven Methodology: Rapid, Agile, Iterative 7. BPM/ODM for Private/Public Clouds 3. Social Intelligent Dashboards BPM Project to Program Private Clouds 6. Mobility 5. Process Optimizer Intelligent Simulation 4. Process Center Execute Design Shared Model Optimize © 2013 IBM Corporation
  38. 38. © 2013 IBM Corporation

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