Social Media klubben - Pretty social media

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Social Media klubben - Pretty social media

  1. 1. 24. Sept 2013 Social Media Klubben!
  2. 2. Who are the guys shouting Agenda: •  Social Media Organisering •  Shitstorm & Strategi •  Spørgsmål •  Tak for i dag !
  3. 3. 1 day makes the difference
  4. 4. Crisis management If!small!or!moderate!number!of!comments!(less!than!xx)!and/or! neutral!or!interroga8ng!tone!of!voice.! • Assign!post!to!xxx! Green! If!moderate!or!large!number!of!comments!(more!than!xx)!and/or! nega8ve!tone!of!voice.! • Text!message!xxx:!+45!xxxx!xxxx! Yellow! If!something!extremely!bad!or!serious!has!happened,!e.g.!xxxx! • Call!xxx:!+45!xxxx!xxxx! • And!text!message!xxx:!+45!xxxx!xxxx! Red!
  5. 5. Who is on your dream team ? PR Client service Sales Gatekeeper Marketing
  6. 6. Is this good community management ? hJp://www.youtube.com/watch?v=qK6n7LCS2fc!
  7. 7. hJp://www.youtube.com/watch?v=qK6n7LCS2fc!!
  8. 8. Thanks !!Jan Christiansen facebook.com/JAC jac@prettysocial.com 40 80 44 55
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