10. Hotel 15 years ago
general
manager
director of
sales
MICE sales
manager
corporate
sales
manager
banquet
sales
manager
rooms
division
manager
reservations
manager
revenue
manager
front office
manager
f&b
manager
loads of other people
18. Hotel nowadays
general
manager
director of
sales
MICE sales
manager
corporate
sales
manager
banquet
sales
manager
rooms
division
manager
reservations
manager
revenue
manager
front office
manager
f&b
manager
loads of other people
29. this came in last week
average ride price: down 16%
average rides per hour: up 55%
average earnings per hour: up 30%
Uber doing revenue
management for taxi’s
and sharing this with
users!
30. our industry is fragmented (500.000+ properties)
mass consolidation is awaiting (and needs) to happen
38. DATA IS THE NEW SOIL
David McCandless,
TEDGlobal 2010
39.
40. THE FULL
PRODUCT ?
+ required data /
Interfaces
FULL PRODUCT
Hotel Cost
Subscription fees
+ 1.000 / year
Hotel Cost
Subscription fees
+ 1.000 / year
Hotel Cost
New Interface Build: 25.000
Existing Interface: 6.000
Hotel Cost
Setup and implementation
20.000
Hotel Cost
….
Hotel Cost
Interfaces costs
+ 3.000 / year
Rate
Shopping
Pricing:
Competitor Set Rates /
Avail
Positioning
OTA
Analytics
Reservations Data
Summary or Transaction
Level
PMS
Rates, overbooking &
restrictions
Distr.
Systems
Integration in the organisation
a Revenue
Management
System
41.
42. (Hotel Technology) Buyers identify
‘high costs of ENTRY or high INVESTMENT’
&
‘INTEGRATION with existing systems’
leading barriers for implementing new technology
(timetric , Global Hotel Industry Survey 2013: Technology Initiatives and Investment Decisions)
52. TELL ME WHAT YOU LIKE …
…AND I WILL TELL YOU HOW INTELLIGENT YOU ARE…
53. LESS THE RIGHT DATA = BETTER DECISIONS
Significantly Better Diagnostic Performance
LESS THE RIGHT DATA = BETTER DECISIONS
:
• ECG
• Blood Pressure
• Fluid in Lungs
• Stable / Unstable
Significantly Better Diagnostic Performance
58. key takeaways for 2015
the hotel industry is marketing and data confused
take control of your data
be open for the unexpected
be strong by understanding our weaknesses