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New Relic - Digital Intelligence - Meetup #12

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An overview of New Relic's Digital Intelligence platform by Ricardo Santos, Snr Technical Manager.

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New Relic - Digital Intelligence - Meetup #12

  1. 1. Presenter Name, Title and or Date WinOps #12! Ricardo Santos – Senior Technical Account Manager, New Relic! Confidential ©2008-16 New Relic, Inc. All rights reserved.  
  2. 2. NEWR
NYSE – 2014 500K Users 512T Event Queries / Day Our Goal:
 To be the first, best place to look to understand your digital business 12,500+ Disruptors 1,500+ Global Enterprises
  3. 3. Digital Experience is Now Brand Experience 3 Confidential ©2008-16 New Relic, Inc. All rights reserved.   75% 
of customer interactions with Capital One are digital 10Mstreaming sessions per day 50% 
US Digital sales 
 from mobile 50% 
US sales from Digital in 2015
  4. 4. The Digital Supply Chain Impacts Every Customer Design Develop Release Manage Support Customer
  5. 5. And The Digital Experience Is Re-shaping Every Role Design Develop Release Manage Support Customer Customer Care Product Manager IT Operations Developer Marketing
  6. 6. Knowing What’s Happening is Mission Critical 6 404 Every second of downtime costs $$ Alignment on priorities is hard Errors prevent revenue capture Customers experience problems first Real-time data creates opportunity More than 80% of all mission-critical IT service outages result from people and process errors and failures.
  7. 7. Digital Intelligence Requirements to 
 Drive Amazing Customer Experiences Full Stack 
 Instrumentation Built to Scale 
 to Your 
 Biggest Day Real-time 
 Analytics for 
 Everyone User Interactions Apps & Services Infrastructure
  8. 8. Putting New Relic to work in Retail
  9. 9. Marketing Ops teams begin troubleshooting with infrastructure across cloud, 
 on-premises, and container services. Is everything working 
 the way I expected? Data Center When availability drops or critical transactions spike, ops teams start troubleshooting while customer care manages recovery and triage. Manage Developer Product Manager Customer Care Operations
  10. 10. Single page apps vs. back end response times. Where should you direct people? Pinpoint issues so you can invest resources in the right places Marketing Developer Product Manager Customer Care Operations
  11. 11. Simplify complex monoliths, microservices, and external services with Service Maps Understand response times across services. Individual teams can see what matters most to them and and drill down. Marketing Developer Product Manager Customer Care Operations
  12. 12. Track funnel progress as changes occur in case action is needed Are mobile and web marketing investment ratios correct? Purchase and abandonment trends Track the purchase funnel outcome Marketing Developer Product Manager Customer Care Operations
  13. 13. New Relic Digital Intelligence Platform FULL STACK VISIBILITY Customer Experience Applications Infrastructure
  14. 14. Customer Experience Applications Infrastructure ANALYTICS Metrics Dashboards Alerts New Relic Digital Intelligence Platform FULL STACK VISIBILITY Customer Experience Applications Infrastructure
  15. 15. Customer Experience Applications Infrastructure ANALYTICS Metrics Dashboards Alerts New Relic Digital Intelligence Platform FULL STACK VISIBILITY Customer Experience Applications Infrastructure SCALABLE CLOUD PLATFORM Multi-Tenant On-Demand Scale Enterprise Security
  16. 16. Customer Experience Applications Infrastructure Multi-Tenant On-Demand Scale Enterprise Security Metrics Dashboards Alerts New Relic Digital Intelligence Platform
  17. 17. The first, best place to look to 
 understand your digital business
  18. 18. New Relic walk through 18 Confidential ©2008-16 New Relic, Inc. All rights reserved.  

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