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Assertiveness skills
1.
www.managementstudyguide.com Assertiveness Skills Copyright ©
2008 - 2012 managementstudyguide.com. All
2.
www.managementstudyguide.com Learning Objectives What is Assertiveness The
Need for Assertiveness Understanding Behavior Patterns Self Evaluation Skills for Assertiveness Art of Saying âNOâ Assertiveness for Effective Communication Action Plan for a New Assertive You Copyright © 2008 - 2012 managementstudyguide.com. All
3.
www.managementstudyguide.com You can not
fix the whole world but you can help a small part of it You can assert yourself in an area worthwhile to you Assertiveness - The Middle Ground between being a Bully and a Doormat Copyright © 2008 - 2012 managementstudyguide.com. All
4.
www.managementstudyguide.com What is Assertiveness
? Confirming confidently, positively. To defend oneâs rights or opinions, sometimes with unnecessary zealâŠ.. Chambers Dictionary Expressing opinions or desires strongly and with confidence so that people take notice..âŠ. Oxford Advanced Learners Dictionary Copyright © 2008 - 2012 managementstudyguide.com. All
5.
www.managementstudyguide.com What is Assertiveness
? An honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs Assertiveness is the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others Copyright © 2008 - 2012 managementstudyguide.com. All
6.
www.managementstudyguide.com Assertiveness is NOT⊠A
guaranteed way to win every argument A guaranteed Way to get what you want A way to get others to feel like you feel or think like you think Telling everyone everything all the time Copyright © 2008 - 2012 managementstudyguide.com. All
7.
www.managementstudyguide.com Assertiveness involves Saying "yes"
when you want to, and saying "noâ when you mean "noâ (rather than agreeing to do something just to please someone else) Deciding on, and sticking to, clear boundaries â being happy to defend your position, even if it provokes conflict and being confident about handling conflict if it occurs Copyright © 2008 - 2012 managementstudyguide.com. All
8.
www.managementstudyguide.com Assertiveness involves Understanding how
to negotiate if two people want different outcomes Understanding how to negotiate if two people want different outcomes Understanding how to negotiate if two people want different outcomes Having a positive, optimistic outlook Copyright © 2008 - 2012 managementstudyguide.com. All
9.
www.managementstudyguide.com What Assertiveness does
not Involve Assertiveness is not aggressiveness or selfishness Being assertive does not involve humiliating or abusing other people Being assertive does not mean violating the Rights of others Copyright © 2008 - 2012 managementstudyguide.com. All
10.
www.managementstudyguide.com Learning Objectives What is Assertiveness The
Need for Assertiveness Understanding Behavior Patterns Self Evaluation Skills for Assertiveness Art of Saying âNOâ Assertiveness for Effective Communication Action Plan for a New Assertive You Copyright © 2008 - 2012 managementstudyguide.com. All
11.
www.managementstudyguide.com The Need for
Assertiveness The way we communicate with others and with ourselves ultimately determines the quality of our lives.â ~Anthony Robbins Relationships slowly disintegrate, one failed or missing conversation at a time.â ~Susan Scott âŠthe meek do not inherit the Earth, they serve those who are self-confident and self-assertive. ~Dean Koontz Copyright © 2008 - 2012 managementstudyguide.com. All
12.
www.managementstudyguide.com Need for Assertiveness Lack
of assertiveness leads to Depression: feeling helpless with no control over your life Resentment: anger at others for taking advantage of you Frustration: why did I let that happen Temper: if you can't express anger appropriately it can build up to temper outbursts Anxiety: you may avoid certain situations which make you feel uncomfortable Relationships: when individuals can't tell each other what they want Stress: stress can have a negative impact on the body Copyright © 2008 - 2012 managementstudyguide.com. All
13.
www.managementstudyguide.com Benefits of Being
Assertive Propels your career Helps have better relations with others Reduces stress Minimizes any unpleasantness Makes you feel better about yourself Vaults you into leadership position Able to adapt to changing social and professional environments Freedom from guilt conscience as you know that you are right Copyright © 2008 - 2012 managementstudyguide.com. All
14.
www.managementstudyguide.com Learning Objectives What is Assertiveness The
Need for Assertiveness Understanding Behavior Patterns Self Evaluation Skills for Assertiveness Art of Saying âNOâ Assertiveness for Effective Communication Action Plan for a New Assertive You Copyright © 2008 - 2012 managementstudyguide.com. All
15.
www.managementstudyguide.com Understanding Behavior Patterns Passive/ Submissive Aggressive
Assertive 3 Basic Types Copyright © 2008 - 2012 managementstudyguide.com. All
16.
www.managementstudyguide.com Passive Behavior Symptoms Passive Reluctant
to express own opinions, and feelings Often feels used by others Refrains from complaining Finds it difficult to refuse the requests of others Acquiesces in the views and desires of the majority Is submissive in the presence of aggressive behavior Frequently makes compromises for harmony Copyright © 2008 - 2012 managementstudyguide.com. All
17.
www.managementstudyguide.com Passive Behavior Reasons Fear
of rejection Fear of upsetting others Feeling responsible Inappropriate inner voices Passive Reasons Copyright © 2008 - 2012 managementstudyguide.com. All
18.
www.managementstudyguide.com Aggressive Behavior Symptoms Aggressive Frequently argues
with others Frequently gets angry Easily and frequently finds fault with others No difficulty in complaining when receiving poor quality Expects others to accommodate own schedules Continually works to personal agendas at others expense Rarely feels aware of the needs or feelings of others Copyright © 2008 - 2012 managementstudyguide.com. All
19.
www.managementstudyguide.com Aggressive Behavior Reasons Disregard the
needs of others Think as superior beings Childhood emotional trauma Over-correction of being too passive Aggressive Reasons Satisfying their own needs Inappropriate dealing with anger Copyright © 2008 - 2012 managementstudyguide.com. All
20.
www.managementstudyguide.com assertive Able to express
desires and feelings Able to converse and work well with people Able to disagree with others respectfully Aware of the needs and desires of others Able to make concessions to others Able to express a concern or a need Able to refuse a request without feeling guilty Assertive Behavior Symptoms Copyright © 2008 - 2012 managementstudyguide.com. All
21.
www.managementstudyguide.com Comparison Passive Assertive Aggressive Style
Not expressing needs Self-devaluing Waiting to be led Honest, open, direct Recognises own rights Listens to othersâ needs Domineering, insisting Win / lose Not listening Non-verbal behaviour Small posture Quiet, hesitant voice Little eye contact Upright, balanced pose Firm, clear voice Steady eye contact Interrupting Loud Staring, pointing Language Sorry to bother you ⊠I canât seem to ⊠Itâs only my opinion I believe/need/Iâd like No (when appropriate) Open questions That wonât work You canât be serious Your problem / fault Copyright © 2008 - 2012 managementstudyguide.com. All
22.
www.managementstudyguide.com Transactional Analysis I am OK Youâre OK I
am Not OK Youâre Not OK Assertive PassivePassive/ Aggressive Aggressive Copyright © 2008 - 2012 managementstudyguide.com. All
23.
www.managementstudyguide.com Learning Objectives What is Assertiveness The
Need for Assertiveness Understanding Behavior Patterns Self Evaluation Skills for Assertiveness Art of Saying âNOâ Assertiveness for Effective Communication Action Plan for a New Assertive You Copyright © 2008 - 2012 managementstudyguide.com. All
24.
www.managementstudyguide.com Evaluating Yourself Assertiveness Test . 1.
Can you express negative feelings about other people and their behaviors without using abusive language? 2. Are you able to exercise and express your strengths? 3. Can you easily recognize and compliment other peopleâs achievements? 4. Do you have the confidence to ask for what is rightfully yours? Copyright © 2008 - 2012 managementstudyguide.com. All
25.
www.managementstudyguide.com Evaluating Yourself Assertiveness Test . 5.
Can you accept criticism without being defensive? 6. Do you feel comfortable accepting compliments? 7. Are you able to stand up for your rights? 8. Are you able to refuse unreasonable requests from friends, family, or co-workers? Copyright © 2008 - 2012 managementstudyguide.com. All
26.
www.managementstudyguide.com Evaluating Yourself Assertiveness Test . 9.
Can you comfortably start and carry on a conversation with others? 10. Do you ask for assistance when you need it ? If your answer is YES to all 10 questions, then You are already practicing Assertiveness Skils. More than 3 NO s for these 10 questions indicates a need to understand and acquire Assertiveness SkillsCopyright © 2008 - 2012 managementstudyguide.com. All
27.
www.managementstudyguide.com Evaluating Yourself Non Assertiveness
Test . 1. Do you buy things you do not want because you are afraid to say no to the salesperson? 2. When you do not understand the meaning of a word, do you ask about it? 3. Do you feel responsible when things go wrong, even if it is not your fault? 4. Do you look directly at others when you talk to them? Copyright © 2008 - 2012 managementstudyguide.com. All
28.
www.managementstudyguide.com Evaluating Yourself Non Assertiveness
Test . 5. Do you often text or email someone about a conflict instead of talking to them face to face? 6. Do you feel intimidated by people in authority? 7. Do you generally have a poor and clumsy posture? 8. Do you often feel so angry you could scream? Copyright © 2008 - 2012 managementstudyguide.com. All
29.
www.managementstudyguide.com Evaluating Yourself Assertiveness Test . 9.
Do you feel dependant when asking for help from others? 10. If someone cuts in front of you in line, do you usually tell them off? If your answer is YES to more than 5 of these questions, then your Assertiveness quotient is low. Your behavior pattern may be tending towards passive/ submissive or purely Aggressive.Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Know Your Basic
Rights To Assert Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Learning Objectives What is Assertiveness The
Need for Assertiveness Understanding Behavior Patterns Self Evaluation Skills for Assertiveness Art of Saying âNOâ Assertiveness for Effective Communication Action Plan for a New Assertive You Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Skills for Assertiveness Affirmations
Techniques Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Liberation Cycle of Assertiveness Assertiveness Cycle POSITIVE
AFFIRMATION 'I am assertiveâ POSITIVE EXPECTATIONS 'I am persuasive when necessary' ASSERTIVE BEHAVIOUR 'I can understand your view but my position is .....' POSITIVE RESULTS 'I have been assertive' Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Positive affirmations give hope Gain self- confidence Become
your own person Cast off the limitations Better for our mental well-being Power of Affirmations Improve our inner voices Use Positive Affirmations Regularly Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Affirmations for Work I
am a competent and confident person I am an attractive and interesting person People listen to what I have to say At meetings I make a significant contribution I am independent of the approval of others I can always find opportunities in situations of change I am creating my desired future Some of these affirmations may appeal, others may not. Develop a set for yourself Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Affirmations for Life I
am what I am I am at one with myself and my world I respect myself and all living things In loving myself I love others I am continually developing towards my inner self In giving I achieve more I am open to the opportunities this day brings Some of these affirmations may appeal, others may not. Develop a set for yourself Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Skills for Assertiveness 1Driving
Force 1 DESC (Describe, Express, Specify, Clarify) Broken record Fogging Negative inquiry Negative assertion I statements Disagreeing gracefully Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com S DESC Describe the actions or
behaviour that you see as taking place Express why that behaviour is an issue Specify the resulting actions or change of behaviour you would like to effect Clarify the consequences for failing to change behaviour or meet demands E D C C Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Broken Record Broken Record 1.
Repeat yourself again and again and again, until the person gives in or concedes to your demands. 2. Most people capitulate after you repeat yourself three times. Broken record is particularly useful when: âąDealing with those in authority âąYou are not getting what you are entitled to âąDealing with people brighter or more fluent than you âąThe other person is likely to use put-downs Because you just have to repeat yourself, broken record is really easy to use. Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Broken record EXAMPLE You: âThe
program was not up to standard, and we did not cover all the elements said in the brochure so I want a refund.â Reply: âOther people have not complained, in fact some of the evaluations are excellent.â You: âThey might be, but I want a refund because the work was not up to standard.â Reply: âIn my opinion as a course tutor the course was up to standard.â You: âI can appreciate that is your opinion but I want a refund.â Reply: âIt is not our policy to give refunds.â You: âThat may be your policy but I want a refund.â Broken Record Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Fogging Fogging 1. Fogging is
useful when someone is putting pressure on you to do something 2. Thus your response to the request is to put up a fog Listen to what the person says, and decide whether or not you wish to comply. If not, then using their words, or similar, acknowledge their need but state your case. This method is a very polite method of saying âNoâ. Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Negative Enquiry Negative Enquiry Enquiry is
real fun. You invite extra criticism and/or examples so that you have the benefit of additional feedback. ACCUSATION âą âYouâre lazyâ âą âYouâre always lateâ âą âYouâre stupidâ âą âYouâre selfishâ REPLY âą âOh really, in what way?â âą âAlways? How do you know that for a fact?â âą âMy understanding may be different from yours, what exactly do you mean by that?â âą âCan you explain why this particular instance has caused you to brand me with such a label?â Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Negative Assertion Negative Assertion 1. When
people call us names, or give us negative labels, we usually wish to defend ourselves 2. Aggressive or manipulative people who do this to us soon find our weak spots. 3. Negative assertion is like jujitsu where you use the power of your protagonist to turn the situation to your advantage 4. No one is perfect, so in negative assertion All you do is accept the part of the that is true, in a matter of fact way Look at the examples: âIf you think that, you must be stupidâ You: âI admit Iâm not the brightest person aroundâ âAnd you are always making mistakesâ You: âYes, I do make mistakes occasionallyâ Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com I Statements I Statements
1. âIâ statements are among the most powerful you can make, both for yourself and others 2. In âIâ statements you are affirming who you are and what you want. âIâ statements can be used in a variety of ways: â Situation â Interpretation and understanding â Feelings and emotions â Wants and needs â Future actions Using them is the hallmark of assertivenessCopyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com â âI get
the impression you are not interestedâ â âI have the feeling you donât want my ideasâ â âI think you are ignoring meâ These statements are powerful because youâre describing your interpretation of a situation, not just the situation itself. âąâI have been asked to work late three times this weekâ â âI see that I have been passed over for promotion againâ â âI notice that you have not spoken to me for three daysâ Situation statements are powerful because they are factual and, as an observation on your part, they are non-negotiable. â âI want you to pay attentionâ â âI want your full co-operationâ â âI want you to be on timeâ The strength of these statements is that they let the other person know your exact position and what you expect. â âI feel betrayedâ â âI feel taken advantage ofâ â âI feel angry, disappointed, cross, annoyedâ This is not about feelings, but really a way to express your opinion more strongly. Again, these statements are powerful because they are non- negotiable or irrefutable. â âI want you to pay attentionâ â âI want your full co-operationâ â âI want you to be on timeâ The strength of these statements is that they let the other person know your exact position and what you expect. I Statements Interpretation and understanding Situation Feelings and emotions Wants and needs I Future Actions Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Interpretation: âI think you
are trying to do as little as possible without meâ Future Action: âI am going to report you if you do this againâ Want: âSo I want you to do what I ask even if Iâm not there to supervise youâ Feelings: âI feel disappointed and annoyed that I have to repeat myselfâ I statements Situation: âI see that this is the third time you have not done as I requestedâ Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Disagreeing Gracefully Disagreeing Gracefully 1. Occasionally
there will be disagreements 2. Acquiescing or, the opposite, attacking, are not constructive responses. Following a simple step-by-step process will help you put your case without getting emotional, losing your integrity or losing your respect for the other person. The Process 1. Affirmative Statement 2. Softening Statement 3. Indicate Process 4. State Reasons 5. Disagree 6. Offer a compromise* âąThe compromise is optional and it is for you to decide whether or not to make a concession.Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com âąThis is simply
saying âYESâ. It might sound strange saying this when you are âądisagreeing. But if you say âNOâ the other person immediately goes into argument mode âąand is less likely to listen. You are using âyesâ to prepare them for what you are going to âąsay, not to indicate that you agree with them. Most peopleâs views are influenced by their background, experience or profession. You can show that you recognize this within the context of a softening statement. Here are some examples:- â âAs an engineer I can understand why you take such a positionâ â âAs someone much older than myself, with different values, I can understand where you come fromâ This explains to the person the process you will use to outline your position or your reasons for the stance that you have taken. Here are some examples: â âIf I may, I would like to say something about that ...â â âLet me give you my reasonsâ Here you simply give the reasons or justification for your position. This can either be done in a straightforward way, or you can give a balanced view of pros and cons, explaining why you have come down on the side that you have. Do not apologize or use tentative language here. Use the strongest language that you can, remembering to accompany what you have said with appropriate body language. Here are some examples: â âSo I cannot agree with youâ â âSo I must disagreeâ â âSo I think you are mistakenâ The two letters of the adverb Disagreeing Gracefully The Softening Statement Affirmative Statement Indicate Process State Reasons Disagree Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Disagreeing Gracefully Disagreeing Gracefully Affirmative 1.
âYesâ Softening 2. âI can quite understand why you would like me to stay in and keep you company as I have done the last three Saturdaysâ Indicate 3. âLet me explain why tonight is so important to meâ State 4. âI particularly want to see this production of Macbeth because it has had excellent reviews and if I donât see it tonight I will miss itâ Disagree 5. âSo I have decided that I am going to go outâ Compromise 6. âBut I am more than happy to keep you company tomorrow.â EXAMPLES Position: âI donât think you should go out tonightâ Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Learning Objectives What is Assertiveness The
Need for Assertiveness Understanding Behavior Patterns Self Evaluation Skills for Assertiveness Art of Saying âNOâ Assertiveness for Effective Communication Action Plan for a New Assertive You Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com The Art of
Saying â NOâ Say âNOâ Passive NO â accompanied by weak excuses and rationalizations. Aggressive NO - Done with contempt Assertive NO - is simple and direct Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com âNeither Nice Nor
Nastyâ Do I really want this or am I pleasing someone else? What is the benefit to me of saying âyesâ? If I do it will I enjoy it? Do I have to say âyesâ or ânoâ right now? Do I need more information before I make my decision? Do I want an alternative? What is the cost of saying ânoâ? Checklist for when you want to say `NOâ: Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Four Steps To
Saying âNoâ . Listen to the request - Make sure you understand the request completely before coming to a hasty conclusion. Clarify if needed. Say no immediately - You do not need to justify your decision. If you start doing so, you will prolong the conversation unnecessarily. Give a reason for your refusal â Without giving a reason, you may come off as uncooperative or hostile. A clear and honest reason. Offer to find an alternative â Let the other party know that you will try to help them but you are unable to perform the entire request.Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Do Not Feel shy.
Most people hesitate to say NO. Start your sentence with a NO Use an empathetic response. Ask time to â Think it overâ Stay resolved not let being pushed over. Practical Tips for Saying â NOâ Never say Yes when you want to say else you will resent and repent what you agreed to do. Just Say NO When You Want TO⊠Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Body language while
saying NO Shake your head ânoâ when you say NO. Never smile when saying NO, it weakens the message. Avoid nods and Aha s when about to say NO. Stand up if other person is up to make level eye contact while saying NO. Preempt your NO when you sense unjustified burden is heading your way. Practical Tips for everyone Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Other Assertive Words âThank
Youâ âThank youâ is an interesting phrase. We are brought up to say âpleaseâ when we want something. But, if we say âpleaseâ we are asking the person for something. .The âthank youâ becomes assumptive. In other words you assume that what you ask for will be done or given. Judicial use of âthank youâ can be exceptionally powerful. âą âI would like to be quiet now. Thank you.â âą âI would like you to help me. Thank you.â âą âI want you to pay attention. Thank you.â Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Other Assertive Words âIfâ The
conjunction âifâ is exceptionally powerful when you want to make a concession or give something away. The âifâ acts as a piece of elastic with which you can pull back the concession, if you donât get what you want. In life most of us let people have the âpuddingâ first, hoping that they will do the decent thing and give us what we want. If only life was that simple! â âIf you do this then I will ...â â âIf you work harder I will ...â â âIf you co-operate you can have ...â Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Other Assertive Words âWhenâ This
is another conjunction which is the same as `ifâ when you make it conditional. It has the same power: â âWhen you ...â â âWhen the work has been completed ...â â âWhen you stop making accusations ...â Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Learning Objectives What is Assertiveness The
Need for Assertiveness Understanding Behavior Patterns Self Evaluation Skills for Assertiveness Art of Saying âNOâ Assertiveness for Effective Communication Action Plan for a New Assertive You Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Genuine Assertive, Non Aggressiv e Well Thought out Fact based Respectful Assertiveness Skills for
Better Communication Elements of Effective Communication Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Non Verbal Aspects
of Assertiveness Eye Contact -Passive uses very little -Aggressive never drops eye contact -Assertive person uses about 50 % of the time Voice Tone -Non Assertive : Too Soft, Hard to hear -Aggressive: Too Loud -Assertive: effective tone modulation Posture -Passive: Fold in themselves and make small fidgets. -Aggressive: Confront and stand up. Assertive: Stand up tall straight. Position and Space -Respect keeping on the same level. -Sit down if the other is. -Stand up when the other is. -keep arms distance Facial Expression -Face should reflect the emotion being expressed. -âI am Angryâ needs serious expression. âDelightedâ needs a happy expression Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Non Verbal Assertiveness Gestures: Notice
these Gestures while interacting Hands on hips: Aggressive Nodding head : Yes Pointing with a pen in a aggressive gesture Pointing with a pen in a aggressive gesture Clinching fist Shaking Head : NO Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Verbal Assertive Communication Restatement: Say back
to the pother person what you have heard him or her say. Reflection: Indicate what you both saw, heard and interpreted when the other person spoke. Clarification: Ask the speaker to be more definitive about a point or to clear up an assumption that you are making or a conclusion that you are drawing. Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Elements of Assertive Communication Soft Assertion This
is a kind of statement that does not require anything of the listener. - A T-Shirt with âSave Whalesâ written on it does not demand any action from you but lets you know the stand of the person wearing it. Basic Assertion This is more of a simple statement conveying what you want out of a situation. Simplicity remains the key to this kind of assertion. -â I donât want to go to the movie this weekendâ Empathetic Assertion This is the most effective type of assertion one can make. It tries to imagine how the other person may feel. - âI Know that you may be feeling frustrated with so many attempts, but I just donât want to leave any stone unturned.â Escalating Assertion This kind of assertion has a specific consequence attached to it. - âIf you get this proposal accepted Iâll see to it that you get a hike in the forthcoming review.â Confrontive Assertion This is a type of statement which is made when a mutual agreement has been violated. -âWe had decided to complete the quarterly reports by Friday cease work. Since that has not happened so far we will have to work over the weekendâ Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Accepting responsibility by Negative
Assertion A negative assertion is essentially accepting the responsibility of a mistake that has been committed. When George Washington said âIâm sorry Dad, I chopped down the cherry tree.â it was a case of negative assertion. When it is difficult For people to say âIâm Sorryâ they avoid negative assertion in a manner that hurts others feelings. -âIâm Sorry you felt that way but I had toâŠ..â Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Learning Objectives What is Assertiveness The
Need for Assertiveness Understanding Behavior Patterns Self Evaluation Skills for Assertiveness Art of Saying âNOâ Assertiveness for Effective Communication Action Plan for a New Assertive You Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Step 1: Maintain
Record âąMaintain a log of all your affirmations, goals, ambitions, rights, achievements etc âąRead and update this record regularly. Step 2 : Inspiration form Idols âąRead up on all your heroes & idols. âąMake a list of values, affirmations and attitudes to inspire you to follow. Step 4: Look back âąAt the end of each day look back. âąAnalyze the various aspects. âąPractice and rehearse on the new responses. Step 5: Meet Problems Upfront âąConfront particular situations, persons whenever possible. âąYou will sharpen your assertiveness skills and in turn build up confidence. Step 6: Compliment often âąList people who matter and think 3 good things for each. -Compliment at least 3 people everyday.. -Make use of âIâ statements Step 7: Get a Guru âąFind out one person whom you really admire and request his mentorship. âąDiscuss your goals, ambitions, objectives and problems with your Guru. Step 8 : Gather Feedback âąMake a list of people whom you trust and ask their frank and correct feedback. âąAsk about your strengths, confidence, assertiveness. âąWork on them seriously. Step 10 : Be at It âąRemember to practice your assertiveness skills on all occasions. âąContinual practice will help gain confidence faster. Step 3: Note to Analyze âąThink what you want. âąScript out what to say. âąLearn your script. âąPractice your script verbally. âąPractice your script with appropriate body language. 10 Step Action Plan Step 9 : Boost Confidence âąMake efforts to boost self esteem by adopting image enhancement measures. âąWork out to get in shape, take care in your dressings and personality traits. Copyright © 2008 - 2012 managementstudyguide.com. All
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www.managementstudyguide.com Be Assertive Copyright © 2008
- 2012 managementstudyguide.com. All
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