FNBE JAN 2013 – FCOM0102Effective Public CommunicationName: YIP CHIN SENGDifferences between online communicationand face to face communicationEffective Public Communication(FCOM0102)Individual essaysYIP CHIN SENG (0311956)Lecture: Mr. Woon Wai CheongFNBE 2012 July intake semester 2
FNBE JAN 2013 – FCOM0102Effective Public CommunicationName: YIP CHIN SENGNowadays, technology are getting more advance than before becausemodern peoples cannot live without the technology such as internet, smartphones and other electronic devices. Also, almost everyone own a smartphone for their daily communication, it is because in their smart phone have alot of apps and modern peoples cannot live without the apps. For an example,Facebook is one of the apps that peoples cannot live without, they useFacebook to communicate with their friends and family and also many otherthings. Beside Facebook, there are still a lot of apps that helping peoplescommunicating with each other such as Twitter, Instagram, LINE, whatsapp,WeChat and so on. Although the technologies nowadays help peoples in theirdaily communication, but also lead to many problems such asmisunderstanding and cultural barriers.Online communication and face to face communication are also knownas verbal communication, according to the text book, Human Communication,Principles and Contexts, Eleventh Edition by Stewart Tubbs and Sylvia Moss,the definition for verbal communication is the communication with words,which is the communication process involves sending messages from oneperson to another with the intention of creating meaning. Communication alsowill lead to the cultural barriers in verbal communication like I have mentionedabove, people from different cultures often have difficulty communicating. Foran example for cultural barriers, if two people don’t speak the same language,they will need an interpreter, but even with interpretation, communicationbarriers still exist. So, did vocal cues stand an important position in ourcommunication?
FNBE JAN 2013 – FCOM0102Effective Public CommunicationName: YIP CHIN SENGAccording to the text book I have mentioned above, face to facecommunication is not only known as verbal communication but also known asnonverbal communication, nonverbal communication is define as thecommunication without words. For an example, gestures, smiling or frowning,widening eyes, moving closer to another person, wearing jewelry, touchingsomeone, raising your vocal volume are known as nonverbal communication.Also, vocal cues are the category of nonverbal communication and it is thestudy of vocal phenomena, paralinguistic or paralanguage refers to somethingbeyond or in addition to language itself. So, what did vocal cues do in ourdaily communication? Vocal cues are always being use in our dailycommunication. Vocal cues help to adjust our volume when we are speakingto each other; example is like if we are speaking too loudly, vocal cues willweaken the volume of our voice, which mean vocal cues have the power tostrengthen or weaken verbal message. Besides that, vocal cues also cancontrol the rate of speech and fluency of our speech, rate of speech is thenumber of words we utter within a specified time, a faster rate of speech canbe linked to fear or anger, a slower rate of speech can be linked to grief ordepression, and fluency is closely relate to rate, pauses and affect fluency, foran example, the speech is full with of vocalizations. Also, vocal cues alsocontrol our pitch which is the frequency level of the voice, pitch is known animportant element in people’s judgments about a speaker and pitch level doesinfluence our attitude toward the communicator and the content of themessage. So, vocal cues stand a very important position of communication.By the way, there are many differences between online communicationand face to face communication. Firstly, the differences between online
FNBE JAN 2013 – FCOM0102Effective Public CommunicationName: YIP CHIN SENGcommunication and face to face communication is the way of communication,as I have mentioned above, online communication is only included verbalmessage but face to face communication are included both verbal andnonverbal message. For an example, we only communicate with each otherby sending messages or words without showing any emotions or feelings inonline communication, but in face to face communication, we communicatewith each other by whispering or transferring our messages and words to theperson with our actions and emotions. So, in online communication, the typesof communication is just pure verbal message because we only transferringour messages and words to the target person without expressing ouremotions. In face to face communication, verbal and nonverbal messages arebeing blended because it transferring messages and words while expressingour emotions and feeling to the person or listener.Secondly, the consistencies of information transfer in onlinecommunication and face to face communication. In online communication, weonly receive the messages and words but not the actual feelings from theperson and without the sender’s presence. The human element and contextare absent. For an example, we are chatting with our friends, they want to tellus their feelings toward something, but them only sending messages andwords to us without expressing their feelings face to face, and onlinecommunication messages are typically short, sequential, and directed, so, wemight missing some of the important part of the information our friends wantedto tell us because some of the feelings we cannot transfer to our friends byjust sending messages and words. In face to face communication, we canreceive the information accurately from someone because they transferring
FNBE JAN 2013 – FCOM0102Effective Public CommunicationName: YIP CHIN SENGthe information with their messages and words while expressing their feelingsand emotions. Like the example I have mentioned above, if our friends wantto tell us their feelings toward something, we can receive the information moreaccurately because we can listen to their feelings by receiving their messages,words and seeing their emotions like crying, laughing, smiling and othersemotions. So, face to face communication can help us receive the informationmore accurately than online communication.Lastly, the friendship and family love between online communicationand face to face communication. For an example, we are communicate withour friends or family members who study overseas compare to the friends andfamily member who are still studying in local, we will become more closely tothe friends who are studying in local, it is because we only can communicatewith our friends or family members by using online communication but notface to face communication. Also, in online communication, we communicatewith our friends and family members by just sending texts and words to eachother, in other word, we are just focusing on the object, but not the person,this will weaken the relationship between us and the target person. In face toface communication, we can communicate with our friends by looking at eachother faces and emotions, face to face also can strengthen the relationshipbetween us and the person.In conclusion, face to face communication is more important thanonline communication, there are also certain topics of conversation whereface-to-face communication will be the best way to achieve clarity andunderstanding needed for mutual success and beneficial action, but online
FNBE JAN 2013 – FCOM0102Effective Public CommunicationName: YIP CHIN SENGcommunication also bring it benefits. For an example, if our close friend orfamily member study overseas, the only way we can communicate to eachother is only online communication. Besides that, vocal cues also stand a veryimportant position in the effective communication.
FNBE JAN 2013 – FCOM0102Effective Public CommunicationName: YIP CHIN SENGSources/ Inferences1. http://www.livestrong.com/article/158524-problems-in-verbal-communication/2. http://www.trainingmag.com/article/lost-art-face-face-communication3. Text book, Human Communication, Principles and Contexts,Eleventh Edition, by Stewart Tubbs and Sylvia Moss.