Idc mobility event - Compuware slides

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Slides share by Mr. Koh Eng Kiong @ IDC enterprise Mobility in KL

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Idc mobility event - Compuware slides

  1. 1. Enterprise Applications, Ready forthe Mobile Wave? Koh Eng Kiong Regional Director, ASEAN Eng.kiong.koh@compuware.com
  2. 2. Predictions …
  3. 3. To – Amazing Facts…
  4. 4. Latest Facts…
  5. 5. Business Expectations Are High“We want a tablet app that engages customers, and gets fivestars on the App Store, and it’s in your hands how we get there.” Tracey Weber, managing director, Internet & mobile banking, Citibank “I don’t even bother downloading apps with less than 4 stars. ” Bill S., iPhone and iPad user
  6. 6. End-Users’ Mobile Experience Expectations Are Often Not MetMore than 60% of mobile users had a problem in the past year when accessing awebsite on their phone
  7. 7. Reality Check – Increasing Diversity & Complexity 3rd Part Services Increasingly Diverse Mobile Browsers Increasingly Diverse Mobile Platforms The Application Delivery Chain Data Center Cloud: Private and Public Users Diverse Browsers & Diverse Platform & Architectures Devices Customers C/C++ Employees
  8. 8. Users’ Expectations Are High – No Matter What Device/Browser Percentage Of End-Users Which Expect A Website To Load In 5 Seconds Or Less 100% 90% 80% 70% 60% 50% 89% 83% 40% 30% 59% 20% 10% Survey date = 2012 Survey date = 2011 Survey date = 2009 0% Tablet Smartphone PCSource: Compuware APM
  9. 9. Top 5 Tips9
  10. 10. 1. Every User Counts10
  11. 11. Tip #1:End User’s Perspective for ALL user visits from any device Where do my users come from?
  12. 12. Tip #1:End User’s Perspective for ALL user visits from any device
  13. 13. Tip #1: End User’s Perspective for ALL user visits from any device Are users Satisfied, Tolerating or FrustratedWhat are the doing? Are they satisfied?
  14. 14. 2. Be prepared for Success14
  15. 15. Make Sure You Are Prepared For SuccessYour Service Should Perform As Expected During Peak Traffic Conditions
  16. 16. Tip #2: Be Prepared for successTest from the end user perspective
  17. 17. Tip #2: Be Prepared for successTest from the end user perspective
  18. 18. Tip #2: Be Prepared for success Test from the end user perspective External Enterprise Frontend Server App ServerEnd MQUser Browser Mainframe Third Party External Native App External 18
  19. 19. 3. Ensure End-Users Can Access Your Mobile Service 24/719
  20. 20. Ensure End-Users Can Access Your Service 24/7
  21. 21. 4. Embrace a “One Web” Application Performance Management Approach21
  22. 22. Embrace A “One Web” Application PerformanceManagement Approach• Mobile websites and applications often share backend infrastructure and services with existing web appsiPad & Safari iPhone & Safari iPhone App Windows 7 & Chrome
  23. 23. 5. Benchmark Performance23
  24. 24. Make Sure Your Site’s Performance ComparesFavorably To The Competitions’ Response Response Time Availability Time Availabilitywww.affinbank.com.my 9.958 95.00% www.maybank2u.com.my 4.900 97.50%www.aia.com.my 25.660 80.00% www.mlsg.metlife.com 19.326 90.00%www.alliancebank.com.my 12.291 95.00% www.msig.com.my 7.747 95.00%www.ambankgroup.com 12.525 97.50% www.muamalat.com.my 8.025 77.50%www.celcom.com.my 12.976 87.50% www.mybsn.com.my 23.964 82.50%www.cimbbank.com.my 9.498 87.50% www.nst.com.my 11.293 87.50%www.digi.com.my 28.435 77.50% www.oskgroup.com 5.080 97.50%www.eastspringinvestments.com.my 19.820 95.00% www.qbe.com.my 12.974 90.00%www.greateasternlife.com 20.595 97.50% www.rhb.com.my 8.591 90.00%www.hdbsib.com 9.900 100.00% www.sinchew.com.my 28.142 76.31%www.hlb.com.my 9.625 100.00% www.smebank.com.my 16.514 77.50%www.hsbc.com.my 18.092 75.00% www.time.com.my 11.200 97.44%www.jaring.net.my 17.759 82.50% www.tm.com.my 17.242 85.00%www.kfh.com.my 16.133 95.00% www.uniasiageneral.com.my 5.914 84.21%www.kurnia.com 13.065 90.00%www.maxis.com.my 21.698 90.00%
  25. 25. Summary• Adopt your end-users point of view• Know your end-users• Make sure you are prepared for success• Ensure end-users can access your mobile service 24/7• Make sure your mobile site’s performance compares favorably to the competitions’• Embrace a “One Web” application performance management approach
  26. 26. Thank you!Visit our booth for the demo session 22

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