4. Teaching Spaces 120 PCs replaced Refurbished 60 teaching rooms Started common timetabling project Systems and Services Upgraded and virtualised MOLE Reviewed MOLE myEcho uSpace Student computing Improved speed of managed desktop Focus groups Quick print area Induction sessions

6. Advisory group Portals Support and Training Collaboration Strategy

8. uSpace Twitter Google mail for students Spam filtering – Ironport Replaced web server Started upgrade of CMS Continued to develop phone system

10. Self service Service Status Service management Remote assistance Liaison Training

12. Resilience Data Storage Environmental management

14. New Services campusM eRecruitment Abode External environment Points based immigration Research publications database UCAS Reporting MIView uReports

16. Project Management University Records Print Service Drama Studio Transport Services

20. Looking Forward….. Financial outlook Reducing complexity Carbon reduction Space reduction Faculty plans Our plans