3. Aims of CiCS Service Strategy
• Align IT Services to University objectives
• Engage University in planning of IT services
• Prioritise investment of resource
• Understand cost (and value) of IT services
• Understand and manage the risks
• ITIL Service Management Framework
5. Service Catalogue
Seven Service Areas:
• Learning and Teaching
• Research and Innovation
• Communication and Collaboration
• Help and Support
• ICT Infrastructure
• Corporate Information
• Business Activity
6. Learning and Teaching
CiCS aims to provide a 'catalytic' role that enables the
University to provide the best possible learning
experience for its students (and teaching experience for
its staff) by developing, encouraging and supporting
the effective use of technology and space.
• Learning Spaces
• Computing Facilities for Students
• eLearning and Technologies
• Support for Teaching
7. Research and Innovation
CiCS is committed to supporting research in all disciplines
and strengthening relationships with all University
researchers by facilitating collaboration, providing
research computing facilities, supporting research
applications, and helping departments with research
costing management.
• Research Computers
• Applications and Support
• Research Costing and Administration
8. Communication and Collaboration
CiCS provides a wide
range of tools and
services to facilitate
collaboration,
communication and co-
operation, from
essential email and
telephone services to
more specialised tools
such as myCalendar,
myChat and uSpace.
• Email
• Telephony
• Websites
• Calendaring
• Video Conferencing
• Social Networking
• File Sharing
• Portal (MUSE)
9. Help and Support
In addition to the 1-1 support available from the
helpdesk, CiCS performs maintenance on IT equipment,
works with staff to ensure they have access to the
required systems, produces policies for everybody’s
security and liaises with faculties to plan for long term
needs.
• IT Helpdesk
• IT Support
• Liaison
• Access and Security
10. ICT Infrastructure
CiCS manages servers, data storage and networks,
increasing performance and resilience in the
background while the University carries out its
business.
• Application Services
• Storage
• Network
• Software Delivery
11. Corporate Information
We analyse, design, integrate and support IT systems
which provide services to the University and provide
advice and access to accurate Management
Information to customers within and outside the
university.
• Business Analysis and Service Design
• IT Systems Providing Services to the University
• Management Information
12. Business Activity
CiCS provide print and design services, event spaces
and product sales for the University; manage staff
and student printing on campus; manage University
and personal information to meet legal
requirements; and provide a records management
and storage service.
• Printing and Design
• Event Spaces
• Sales
• Information and Data Compliance
• Records and Information Management
