2. UITS Functional Overview
Infrastructure and Core
Technologies (ICT)
• Manages and Supports all
University-Wide Infrastructure,
Including All Enterprise Servers
and Networks at UAEU
• Currently Deployed and
Supported Core Technologies
Include:
 E-Learning (Blackboard)
 Local File/Print Services
 Mail Services
 Spam & Content Filtering
 Anti-Virus
 University Dialups
Enterprise Applications
and Integration (EAI)
• Develops/Integrates University
Web Services & Web Applications
• Supports, Extends & Integrates
The SCT Banner System
• Develops/Integrates Custom
Software
• Currently Deployed and
Supported Custom Software
Include:
 AIMS Business Suite
 iWIL and Recruiting Systems
Custom Student Life Apps
Customer Support
Center (CSC)
• Through the UITS Help Desk
Provides Common Interface
For All Customers
• Assists and Supports College
IT Staff
• Coordinates Training For
UITS Customers on Business
Productivity Tools and All
Supported Enterprise Systems
• Sets Standards and Provides
Guidance for Technical and
Customer Documentation
Role of CIO’s Office and Unit IT Coordinators - Manage the UITS
Organization’s Relationships with All Internal and External Partners