User experience, user engagement, share point...oxymoronicPresentation Transcript
process SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION Considerations for useful experiencesUser Experience, User Engagement,SharePoint….Oxymoronic? http://www.nsynergy.com/pages/default.aspx Bujuanes Livermore | Principal Consultant | email@example.com @22vino
Warning! No code!
What we are talking about today Tools we haveTechniques which have found usefulworked for us Concepts we operate by Our experiences in the field
Where did the „UX‟ term come from?Don Norman – Co-Founder of the Nielsen Norman Group – used as early as 1993“I invented the term because I thought humaninterface and usability were too narrow. I wanted tocover all aspects of the person‟s experience with thesystem including industrial design, graphics, theinterface, the physical interaction, and themanual…”
Skill sets required to execute good UX Visual design Interface design Navigation design UX strategy Information architecture (IA) User research Information design Functional specs Interaction design (IxD)
What‟s the point?UX asks….. Where What How Who are they naturally are the users of the will they interact do the want to do with it inclined to product or system with it operate it ? ? ? ?
A holistic approach “Design a thing by considering it in its next largest context…..…a chair in a room, a room in a home, a housein an environment, environment in a city plan ” Keeping the great quotes of Eliel Saarinen alive
No experience is in a vacuum!
4 phased approach to UX
Visual DesignVisual Design is just one component of UX
4 phased approach to UX Research Evaluate Design IX Visual Strategy IA Design Design
What sort of effort are we talking about?
What‟s the effort? 1 Design Strategy Design IX Visual Strategy IA Design Design
The questions that help drive strategy WHO | WHY | WHAT | HOW What are the Who are we requirements creating for? Why is there How are we a need Going to proceed
Where the design strategy sits Business Strategy Design/Digital Marketing & Sales Operational „X‟ Strategy Strategy Strategy Strategy Projects & Projects & Projects & Projects & Initiatives Initiatives Initiatives Initiatives
Signs that strategy lacks focus & definition Focus is lacking if…… • Too many competing requirements • Ambitions or vision exceed allocated resources or allocated budget • Too many competing priorities • People have the perception that when delivered, EVERYTHING will be fixed Definition is lacking if….. • The project isn‟t aligned to the overall organisational vision or strategy • Stakeholders have different expectations of what will be delivered • Project boundaries aren‟t stated • Scope creep is occurring
Tools and Techniques for Strategy Forced ranking Plotting results 1. In a workshop, list all problems and goals identified Must & can do for 1st How critical is it to be implemented first 2. Match problems with potential opportunities phase 3. Force a ranking of each of the above based on importance and viability Plan for phase 2 Importance release 4. Plot results Not enough resources Viability A factor of resources committed & time to deliver
What‟s the effort? 2 IA – Information Architecture Design IX Visual Strategy IA Design Design
Tasks of IA work • Researching the content you have 1 • Organising what you want to access 2 and who should be able to access • Designing for how you want people to 3 work in the future • Designing the structure 4
SharePoint specific IA considerations Site Collections Sites Content types Lists & Structure Features Libraries & Metadata Term Sets Columns web parts COLLABORATION / SOCIAL NETWORKING
Smart IA design improves experiences DISCOVERING ORGANISING DESIGNING DESIGNING INFORMATION WHAT YOU WHAT YOU WITH FOR ARCHITECTURE HAVE HAVE METADATA FINDABILITY IN ACTION Kindly „borrowed‟ from Adaptive Path
Controversial…..“Spontaneous, unstructured knowledgetransfer is vital to a firm‟s success.Although the term „knowledge management‟implies formalised transfer, one of itsessential elements is developing specificstrategies to encourage such spontaneousexchanges” Working Knowledge Davenport & Prusak
The user experience relies on social networkingAs business unitsincreasinglyemploy tools thatlive on theoutside, knowledge leak exists onthe inside. Design by the talented Gerardo Obieta -gobieta.com
Meeting user needs through social technologiesHow our businessintegrates social withSharePoint via
A recent experience“A new UI – great!I can control what Iwatch on my own”
A recent experience“Hmmmmm”
A recent experience50% of theoptions didn‟twork
Key IA take away Smart IA takes time If it‟s not ready – don‟t include it
What‟s the effort? 3 IX – Interaction Design Design IX Visual Strategy IA Design Design
For example… Discoverable Design emphasis placed on improving search and re-use of content Smart through CQWP.
Default interaction experiences in SharePoint Creating a Search Centre, by default, changes global navigation
Default interaction experiences in SharePoint Changing a view of a list actually happens in the default breadcrumb area
Default interaction experiences in SharePoint My Sites not easily discoverable My Site navigation is completely different to other global navigation in SharePoint
How IX and IA changes from web to mobileFrom website –where „Community‟was an emphasis..
How IX and IA changes from web to mobile…to a mobile offeringwhere users can addto the Communitywhen roaming
Determining IX points with wireframesInteractivewireframes aren‟tneeded forEVERY screen –just those thatdefine the mostcrucial aspects ofthe solution
What‟s the effort? 4 Visual Design Design IX Visual Strategy IA Design Design
“Make it not look like SharePoint”
Current concepts | „Global Experience Language‟ BBC standardises visual & interactive experiences
Recommended ReferenceChanging thedefault visuals –Drisgill, Ross &Sanford
Underpinning all of the above… Research
How research benefits…everything!OUTPUTS User requirements Articulating the issues users are facing, and identifying their needs.
How research benefits…everything!OUTPUTS Persona profiling Archetypes of target audiences identifying characteristics and goals
How research benefits…everything!OUTPUTS User scenarios A narrative of intended user interactions with a product or system
How nSynergy puts it all together Phases Technical UX IA Applications Vision Strategy workshops Strategic Vision presentation Planning Build Transition
Closing thoughts“The most a User Experience Designer, UIDesigner, or Interaction Designer can do is designinteractive systems that elicit statistically predictableresponses (the science) and influence people‟sbehaviour and level of enjoyment (the art)..” Fantastic words from the great Michael Cummings