The word etiquette means conventional
rules of social behaviour or professional conduct. The
successful professional knows how to conduct
themselves at company meeting, parties and dinner.
In an organization, our basic concern is
to create a smooth work environment where each
person helps the others to carry on their jobs with
Basic rules of etiquettes
• Telephone calls
• Business dining
• Interaction with foreign clients
• Inter personal business etiquette
As a norm of business etiquette and the first step
towards cordial business transaction, people greet each
other by starting their full names and position at very
Speak your name slowly and clearly. As mentioned,
personal names sound unfamiliar. Therefore, they
should be articulated as distinctly as possible and also
handshake must be accompanied by eye contact and as
• Telephone calls:
A clear and complete introduction of
each person, members of visiting party, and
host party , makes everyone feel relaxed and
creates a congenial atmosphere for the
meeting. Handling business calls,requires
awareness of our unconscious action .
• Business dining:
business meals can be with colleagues or
client at some occasions like festivals,
religious ceremonies,weddings or birth day
parties. At such occasions , we should fallow
the cultural norms which set the unwritten
rules of behavior as member of company.
• Interaction with foreign clients:
In business, foreign visitors should not
be allowed to feel like a stronger in other
We generally believe that when we visit
abroad we should behave according to the
business norms and etiquette of the place.
Respecting cultural needs, religious beliefs and
other attitude of the foreign visitors will go a4/10/2013 Babasabpatilfreepptmba.com
• Interpersonal business etiquette:
Individuals represent companies.
The norms for interpersonal behavior apply
also to company to company behavior. Feel
proud of your organization’s achievements.
Keep yourself fully informed of the
new developments and better prospects for the