The short story of how a small PaaS (Pivotal Cloud Foundry) operations team is providing value and service to our development community by treating them like customers and engaging them with the same values we approach our product development - delivering value and providing a good experience.

1. The Home Depot
from platform ops to dev enablement

2. Tony McCulley
IT Manager, The Home Depot
@EpicNerd
anthonymcculley

3. The next 30 min
Journey Awesome
!
Mission

4. Our Mission
Become a world-class software company

5. disruption
Traditionally non-software industries are
being upended by software companies.

6. The (ongoing) Journey
A few years in the making
A couple years to set up
A single year of OMG

7. Journey Milestones
A few years ago A couple years ago A single year (and a half)

8. Enlightenment
We are a product team.
Developers are our customers.
We need to deliver a great experience.

9. 6KApp instances across 7 foundations
17KDeployments a month
1.8KPivotal Cloud Foundry users

10. 150Applications
1500Deployments a month
1700App instances

11. “We see ourselves as a business
enabler, not a cost center.
But how do you do that?
The same way Home Depot
does everything else.

12. Deliver products & services that add value
- Polyglot
- Zero downtime upgrades
- Blue / green deployments
- Easy scaling
- Instant provisioning
- Self-service routing

13. Conversation-based support model
- No tickets
- No email
- No waiting
- Dedicated, rotating, support pair
- Slack, Hangouts, WebEx

14. Commitment to empowerment
- Self-service everything
- Remove constraints
- Automate
- Remove approval gates
- Trust & verify

15. Deliver an interconnected experience
- “Home Depot of One”
- “Infrastructure of One”
- APIs for change records
- Self-service networking
- Metadata APIs
- Server as a Service

16. The hard parts
✘More of a cultural transformation – Continuous Improvement
✘Balancing conflicting motivations – Product Owner
✘Knowing when to say ”no” – Change Agent

17. thanks!
Any questions?

18. Credits
Special thanks to all the people who made and released
these awesome resources for free:
✘ Presentation template by SlidesCarnival