[Webinar Slides] Leveraging Technology You Already Have to Create True Digital Experiences
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Learn how to leverage the capabilities you likely already have – scanning, capture, and the digital mailroom – and extend them into the core processes that you use to run your business. Want to take digital experience even further? Check out the 4 Steps to Improve Customer Experiences: http://info.aiim.org/four-steps-to-improve-customer-experiences
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[Webinar Slides] Leveraging Technology You Already Have to Create True Digital Experiences
- 3. Underwri(en by: Digital Transformation. Digital Disruption. Digital Experiences. They are on the wish list for just about every C-level executive. But where do you start? How do you move from the hype to value?
- 4. Underwri(en by: § A Snapshot of What Disrup@on and Digital Transforma@on Mean and Why You Should Care § Four steps to consider: 1. Leverage what you already have as a star@ng point on the Transforma@on journey. 2. Improve the ROI of what you already have and use the results to fund new ini@a@ves – Move from paper capture to informa@on capture. 3. Core Process Transforma@on – Using informa@on capture to revolu@onize your core business processes – a necessary (but not sufficient!) condi@on for Digital Transforma@on. 4. Customer Experiences – Use the experience in revolu@onizing your core business processes to achieve the real objec@ve – Transforming customer rela(onships.
- 10. Underwri(en by:
- 11. Underwri(en by:
- 13. Underwri(en by: Leverage what you have § Capture is a proven first step in digi@zing informa@on. § 57% – “We are commi(ed to digital transforma@on, and paper-free is an essen@al star@ng point.” § 80% agree – “Paper content and processes are a huge impediment to remote access and telework.” § 72% agree – “Business at the speed of paper will be unacceptable in a few years’ @me.” § AIIM’s Paperfree Progress: Measuring Outcomes
- 14. Underwri(en by: Leverage what you have § Capture is more than paper. § Consider PDF conversion … email imports ... back-file conversion … mobile – all of these can be leveraged from your exis@ng capture investment. § Organiza@ons need to move toward a concept of “capture” in which “digital intelligence” is built in rather than bolted on.
- 17. Underwri(en by: Digi(za(on –> Digitaliza(on § Digi(za(on – Most organiza@ons are just scratching the surface of what they COULD do with capture. § 34% scan flat images only – 16% for workflow and 18% for archive. § For most, it’s s@ll a scan to archive game – more about gehng rid of floor space than true “digitaliza@on.” § Early Digitaliza(on – Only 41% are using OCR in some form, with 23% capturing process data. Only 9% are using this data for intelligent or adap@ve workflows to op@mize complex case management.
- 18. Underwri(en by: Digi(za(on –> Digitaliza(on § Even with so much past focus on Digi@za@on only, capture ROI is impressive and can be used to fund other ini@a@ves. § 59% of our users achieved payback in 12 months or less (a single budget cycle) including 28% seeing posi@ve returns amer just 6 months. § Capture ROI accelerates with push to Digitaliza@on. § AIIM’s Paperfree Progress: Measuring Outcomes
- 19. Underwri(en by: Digi(za(on –> Digitaliza(on § However the REAL key to enhanced ROI – push the technology beyond what you are currently doing both in terms of recogni@on and where and how capture is done. § Advanced Recogni@on provides the most solid ROI and proves that capture provides the strongest ROI of any area within ECM. § Capture doesn’t just occur in the mailroom anymore –> distributed capture, real @me/mobile capture, and capture as a service. § AIIM’s Paperfree Progress: Measuring Outcomes
- 22. Underwri(en by: Core process transforma(on § There are s@ll many green field transforma@on opportuni@es in you core business processes. § Finance, HR, Sales, Marke@ng, Admin § Use transforma@on of these processes with internal customers as a bridge to transform processes with external customers.
- 24. Underwri(en by: Core process transforma(on – finance § % answering “A lot of documents are processed as paper documents” (“Don’t knows” not included). § Accounts receivable = 38% § Financial close process = 40% § Accounts payable = 39% § Procurement and purchasing = 32% § Vendor management = 32%
- 26. Underwri(en by: Core process transforma(on – HR § % answering “A lot of documents are processed as paper documents” (“Don’t knows” not included). § Recrui@ng and selec@on = 35% § Employee onboarding = 48% § Employee file management = 53% § Policies and procedures administra@on = 32% § Employee separa@on = 48%
- 27. Underwri(en by: REALTIME Capture – There is a revolu(on underway § Mobile, Distributed, SaaS-based, close to the customer and engaging the customer. § New ways to digi(ze your informa@on create countless new opportuni@es to digitalize your business. § Effec@ve capture injects intelligence into your ECM systems and processes, intelligence that is cri@cal to automa@ng and more importantly – transforming – end-to-end customer experiences. § An effec@ve capture and advanced recogni@on strategy doesn’t just allow you to automate and drive paper out of business cri@cal processes. It sets the stage for analy@cs.
- 30. Underwri(en by: Most organiza(ons face a challenge § On the one hand, mobile capture is cri@cal to transforma@on – 57% say they are commi(ed to digital transforma@on, and paper-free is an essen@al star@ng point for that journey. § On the other hand, 24% are not looking at any mobile projects and 39% are s@ll in the planning stage. § Change begins with a shiX in focus from batched document capture to real-(me informa(on capture.
- 31. Underwri(en by: REVOLUTIONIZING Customer Experiences COMPANY Benefits § Geographic and customer segment reach § Business agility § Efficient/effec@ve back office processes § Digital insights § Business model flexibility § Cost reduc@on
- 32. Underwri(en by: REVOLUTIONIZING Customer Experiences CUSTOMER Benefits § Personaliza@on and convenience § Simplicity, instant gra@fica@on § Streamline and automate the customer experience § Lower cost with more choices § Buy only what you use § Social buying and trusted social networks
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