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After spending six years at REA, and over twenty-five years across multi-nationals and startups, Chief Inventor Nigel Dalton shares his view on management’s role in creating a culture of resilience.
At REA, implementing change or seeking innovation or invention is not viewed as a one-time ‘transformation project’. In this environment, individuals and teams can unleash their energy and creativity to solve problems for customers. The cycle of continuous improvement delivers new insights back to management, sometimes prompting the fundamentals (such as strategy or structure) to be revisited.
Nigel shares the lessons learned in developing the model that has allowed REA to adapt and thrive in today’s digital marketplace.