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How do people really seek information about others?: Information seeking across Internet & traditional communication channels By Westerman, D., Van DerHeide, B., Klein, K. A., & Walther, J. B. (2008).  Presented by Lynne Watanabe
What channels + choices do I make?
think about your TARGET anonymous Non-anonymous  Lesser known
first …but
URT Uncertainty Reduction Theory
…sorry for the onion analogy
Subsequent research shown to expand URT to dating relationship
You’ve Got… Just one channel
ICT Succession Theory(Info. Comm. Tech) at WorkStephens 2007
Game Time!
Study Conclusions: Indiv. more likely to use channels which allow them to maintain anonymity when seeking info about a less-known target. When seeking info about ‘well-known’ target, indiv. is more likely to use channels which can ID them. Social Networking Tools are fav. for both ID & unID.
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INFO How People Seek Info Across Channels

Editor's Notes

  1. Before the games I need to present some theories…
  2. It’s core assumption: People’s primary concern when meeting each other is to reduce uncertainty about themselves and each other to INCREASE Predictability about each other’s Behavior. As an example…
  3. Example: Univ professors reputationIt’s an on going proces; increasing/decreasing levels of uncertainty
  4. Subsequent research has shown to expand URT to DATINGNormally: INCREASED Level of communication DECREASES Level of Uncertainty…but not for this guy!
  5. example of the different URTs: Basic friendship/possible romantic/romanticWhen Harry Met Sally / You Got Mail (’88)
  6. Big landscape (big picture) vs. Tools Process!Channels are used as a process vs. indiv channels used separatelyWork model: Had to Quantify it by org task & inter-relations goals btwnppl