8. Activity one: Vocabulary Review
Member of a nation
Connections with other people
something difficult to measure
social contact with others
the experience and education you have that
enable you to do a job
Polite conversation about everyday topics
Criticism designed to help us improve ourselves
socially or professionally
Very important
skills that help us get along with others at work
soft skills
communication
small talk
Constructive criticism
essential
relationships
intangible
hard skills
9. Activity one: Vocabulary Review
Member of a nation
Connections with other people
something difficult to measure
social contact with others
the experience and education you have that
enable you to do a job
Polite conversation about everyday topics
Criticism designed to help us improve ourselves
socially or professionally
Very important
skills that help us get along with others at work
soft skills
communication
small talk
Constructive criticism
essential
relationships
intangible
hard skills
10. Activity one: Vocabulary Review
Member of a nation
Connections with other people
something difficult to measure
social contact with others
the experience and education you have that
enable you to do a job
Polite conversation about everyday topics
Criticism designed to help us improve ourselves
socially or professionally
Very important
skills that help us get along with others at work
soft skills
communication
small talk
Constructive criticism
essential
relationships
intangible
hard skills
11. Activity one: Vocabulary Review
Member of a nation
Connections with other people
something difficult to measure
social contact with others
the experience and education you have that
enable you to do a job
Polite conversation about everyday topics
Criticism designed to help us improve ourselves
socially or professionally
Very important
skills that help us get along with others at work
soft skills
communication
small talk
Constructive criticism
essential
relationships
intangible
hard skills
12. Activity one: Vocabulary Review
Member of a nation
Connections with other people
something difficult to measure
social contact with others
the experience and education you have that
enable you to do a job
Polite conversation about everyday topics
Criticism designed to help us improve ourselves
socially or professionally
Very important
skills that help us get along with others at work
soft skills
communication
small talk
Constructive criticism
essential
relationships
intangible
hard skills
13. Activity one: Vocabulary Review
Member of a nation
Connections with other people
something difficult to measure
social contact with others
the experience and education you have that
enable you to do a job
Polite conversation about everyday topics
Criticism designed to help us improve ourselves
socially or professionally
Very important
skills that help us get along with others at work
soft skills
communication
small talk
Constructive criticism
essential
relationships
intangible
hard skills
14. Activity one: Vocabulary Review
Member of a nation
Connections with other people
something difficult to measure
social contact with others
the experience and education you have that
enable you to do a job
Polite conversation about everyday topics
Criticism designed to help us improve ourselves
socially or professionally
Very important
skills that help us get along with others at work
soft skills
communication
small talk
Constructive criticism
essential
relationships
intangible
hard skills
15. Activity one: Vocabulary Review
Member of a nation
Connections with other people
something difficult to measure
social contact with others
the experience and education you have that
enable you to do a job
Polite conversation about everyday topics
Criticism designed to help us improve ourselves
socially or professionally
Very important
skills that help us get along with others at work
soft skills
communication
small talk
Constructive criticism
essential
relationships
intangible
hard skills
16. Activity one: Vocabulary Review
Member of a nation
Connections with other people
something difficult to measure
social contact with others
the experience and education you have that
enable you to do a job
Polite conversation about everyday topics
Criticism designed to help us improve ourselves
socially or professionally
Very important
skills that help us get along with others at work soft skills
communication
small talk
Constructive criticism
essential
relationships
intangible
hard skills
17. Activity two: fill-in-the- blank
1. I think she will be a good employee, but I can’t explain why . It’s something __________.
2. I don’t think your boss meant to hurt your feelings. I think it was
_____________________.
3. I think it’s important to make ________________ with others at work.
4. Making ____________ is a great way to meet new people
5. _______________ , such as knowing how to operate a machine, are also important!
6. _____________ with others at work is important. This will help us make friendships.
7. It’s ________________ that you develop your hard skills as well as your soft skills.
8. _____________ help us develop new relationships in the workplace.
hard skills
soft skills Intangible
essential
constructive criticism
communication
relationships
small talk
18. Activity two: fill-in-the- blank
1. I think she will be a good employee, but I can’t explain why . It’s something __________.
2. I don’t think your boss meant to hurt your feelings. I think it was
_____________________.
3. I think it’s important to make ________________ with others at work.
4. Making ____________ is a great way to meet new people
5. _______________ , such as knowing how to operate a machine, are also important!
6. _____________ with others at work is important. This will help us make friendships.
7. It’s ________________ that you develop your hard skills as well as your soft skills.
8. _____________ help us develop new relationships in the workplace.
hard skills
soft skills
Intangible
essential
constructive criticism
communication
relationships
small talk
19. Activity two: fill-in-the- blank
1. I think she will be a good employee, but I can’t explain why . It’s something __________.
2. I don’t think your boss meant to hurt your feelings. I think it was
_____________________.
3. I think it’s important to make ________________ with others at work.
4. Making ____________ is a great way to meet new people
5. _______________ , such as knowing how to operate a machine, are also important!
6. _____________ with others at work is important. This will help us make friendships.
7. It’s ________________ that you develop your hard skills as well as your soft skills.
8. _____________ help us develop new relationships in the workplace.
hard skills
soft skills
Intangible
essential
constructive criticism
communication
relationships
small talk
20. Activity two: fill-in-the- blank
1. I think she will be a good employee, but I can’t explain why . It’s something __________.
2. I don’t think your boss meant to hurt your feelings. I think it was
_____________________.
3. I think it’s important to make ________________ with others at work.
4. Making ____________ is a great way to meet new people
5. _______________ , such as knowing how to operate a machine, are also important!
6. _____________ with others at work is important. This will help us make friendships.
7. It’s ________________ that you develop your hard skills as well as your soft skills.
8. _____________ help us develop new relationships in the workplace.
hard skills
soft skills
Intangible
essential
constructive criticism
communication
relationships
small talk
21. Activity two: fill-in-the- blank
1. I think she will be a good employee, but I can’t explain why . It’s something __________.
2. I don’t think your boss meant to hurt your feelings. I think it was
_____________________.
3. I think it’s important to make ________________ with others at work.
4. Making ____________ is a great way to meet new people
5. _______________ , such as knowing how to operate a machine, are also important!
6. _____________ with others at work is important. This will help us make friendships.
7. It’s ________________ that you develop your hard skills as well as your soft skills.
8. _____________ help us develop new relationships in the workplace.
hard skills
soft skills
Intangible
essential
constructive criticism
communication
relationships
small talk
22. Activity two: fill-in-the- blank
1. I think she will be a good employee, but I can’t explain why . It’s something __________.
2. I don’t think your boss meant to hurt your feelings. I think it was
_____________________.
3. I think it’s important to make ________________ with others at work.
4. Making ____________ is a great way to meet new people
5. _______________ , such as knowing how to operate a machine, are also important!
6. _____________ with others at work is important. This will help us make friendships.
7. It’s ________________ that you develop your hard skills as well as your soft skills.
8. _____________ help us develop new relationships in the workplace.
Hard skills
soft skills
Intangible
essential
constructive criticism
communication
relationships
small talk
23. Activity two: fill-in-the- blank
1. I think she will be a good employee, but I can’t explain why . It’s something __________.
2. I don’t think your boss meant to hurt your feelings. I think it was
_____________________.
3. I think it’s important to make ________________ with others at work.
4. Making ____________ is a great way to meet new people
5. _______________ , such as knowing how to operate a machine, are also important!
6. _______________ with others at work is important. This will help us make friendships.
7. It’s ________________ that you develop your hard skills as well as your soft skills.
8. _____________ help us develop new relationships in the workplace.
Hard skills
soft skills
Intangible
essential
constructive criticism
Communication
relationships
small talk
24. Activity two: fill-in-the- blank
1. I think she will be a good employee, but I can’t explain why . It’s something __________.
2. I don’t think your boss meant to hurt your feelings. I think it was
_____________________.
3. I think it’s important to make ________________ with others at work.
4. Making ____________ is a great way to meet new people
5. _______________ , such as knowing how to operate a machine, are also important!
6. _______________ with others at work is important. This will help us make friendships.
7. It’s ________________ that you develop your hard skills as well as your soft skills.
8. _____________ help us develop new relationships in the workplace.
Hard skills
soft skills
Intangible
essential
constructive criticism
Communication
relationships
small talk
25. Activity two: fill-in-the- blank
1. I think she will be a good employee, but I can’t explain why . It’s something __________.
2. I don’t think your boss meant to hurt your feelings. I think it was
_____________________.
3. I think it’s important to make ________________ with others at work.
4. Making ____________ is a great way to meet new people
5. _______________ , such as knowing how to operate a machine, are also important!
6. _______________ with others at work is important. This will help us make friendships.
7. It’s ________________ that you develop your hard skills as well as your soft skills.
8. _____________ help us develop new relationships in the workplace.
Hard skills
Soft skills
Intangible
essential
constructive criticism
Communication
relationships
small talk
26. Let’s listen to a dialogue
Activity 3
What topics do Roman and Hussein
discuss?
27. Listen to a dialogue:
Roman
Hussein
Roman
Hussein
Roman
Hussein
Roman
Hussein
Roman
Hello my friend! What have you been up to?
I just got back from an amazing job seminar!
Sounds interesting. What was the topic?
Soft skills? What are those?
Soft skills in the workplace.
Soft skills are skills that have to do with intangible qualities, such as
communication in the workplace. This has to do with talking with your boss
and making small talk with fellow employees
So soft skills are all about building relationships at work?
Yes exactly. Hard skills in one thing, but ….
So there are soft skills and hard skills. What are hard skills?
28. Listen to a dialogue:
Hussein
Roman
Hussein
Roman
Hussein
Roman
Hussein
Roman
Hussein
Hard skills are the technical skills you have that enable you to do a certain job.
Got it!
I head of that! Isn’t that criticism that is designed to help you?
Tonight is part 2 of the seminar. We are going to learn about how to handle
constructive criticism.
That’s right. It’s one thing to know what constructive criticism is, but it’s
another thing to know how to handle it.
Taking criticism in the right way isn’t easy. I wouldn’t mind attending that
workshop tonight. Do you think I could go with you?
Ok, see you then!
That would be wonderful. I’ll be ready!
Of course! The workshop starts at 7:00 pm. I could pick you up at 6:30 pm.
30. Hard skills, also known as
technical skills, are the
abilities and qualifications
you have to do a particular
job.
31. Soft skills, also called
interpersonal skills, are
abilities that can be useful
in any job. They involve
interacting with others and
managing yourself.
42. 3. Learn how to make a
presentation
Being able to make a presentation for a
supervisor and / or fellow employees is a
skill that may lead to a promotion!
Image shared under CC BY-SA 3.0
43. 4. Small talk skills
Knowing how to make small talk can
help us to get to know others at
work and make friendships.
Image shared under CC BY-SA 3.0
44. 5. Leadership skills; these skills
involve …
Knowing how to motivate others
and earn their trust.
45. 6. Conflict resolution;
this involves …
Knowing how to manage and resolve
disagreements in the workplace.
Image shared under CC0
46. 7. The ability to accept
constructive criticism; involves …
being able to listen to criticism at
work and not take it personally. You
will use this information to help you
improve your performance at work.
47. 8. Flexibility at work;
this involves …
having the willingness and ability to
adapt to changing expectations and
circumstances at work.
48. 9. Good business behaviour; this
involves …
acting in a professional manner at
work.
Image shared under CC0
49. Case studies
Each of the following presents an
individual demonstrating one of the soft
skills. Which skill is presented?
Activity 5
50. Case Study 1
A fellow employee spoke to Shamsun about
problems she was having at work. Shamsun was
able to help her friend solve the problem.
What skill was demonstrated here?
52. Case Study 2
Hussein’s manager asked him to present ideas
to the staff regarding new policies that may
soon be put in place. Hussein accomplished
the task in a clear manner
What skill was demonstrated here?
54. Case Study 3
Elizabeth was spoken to by her boss
because she wasn’t as effective on the job
as her boss thought she could be. Her boss
gave her a few ideas. Elizabeth listened
intently and then put these ideas to work.
The following week she was much more
productive. She was very thankful for her
boss’s ideas.
56. Case Study 4
Jon had been working 4 days a week from 9:00 am to
5:00 pm. Due to changes at the office, his boss asked
him to change his hours from 8:00 am to 4:00 pm
instead. It did create a small inconvenience, but Jon
was happy to do it.
Any thoughts on this one? What important soft
skill does Jon have?
58. Case Study 5
What skill(s) did Marcos show?
While enjoying his lunch Marcos sat down beside
a new employee and began talking about the
weather. Marcos and the new employee grew to
become really close friends.
59. Case Study 5
1. Communication
2. Local language
3. Small talk
4. Business etiquette
64. Dictation 2
Soft skills, also called interpersonal skills, are abilities that
can be useful in any job. They involve interacting with
others and managing yourself.
70. Dictation 5
The ability to accept constructive criticism involves being
able to listen to criticism at work and not take it
personally. You will use this information to help you
improve your performance at work.
71. Review: What did you learn
today?
• 8 new words
• 9 workplace soft skills
